Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromWojciech L

  Date: 01/03/2023

  2 stars
  I was lucky to notice the parcel outside my door !They should have ring the bell ????...this is the MAJOR ISSUE with many other postal delivery companies as well, notably Amazon products drivers.
  

  uniuni

  Date: 08/03/2023

  Good day Wojclech, We appreciate your feedback. We will forward your review to the Branch that is closest to you for further review of their policies and procedures. If you would like us to investigate further, you may contact one of our Customer Support Representatives at **************. The ************** is open Monday through Saturday 10 AM - 9 PM EST or visit us at our website www.uniuni.com and go to the "Contact Us" page and submit a ticket to one of our agents for further assistance.Thank you, UniUni

• Review fromMichael M

  Date: 24/02/2023

  1 star
  Like many of these reviews, I have had countless packages left either outside my apartment building door, or lobby, without me knowing of my delivery. We have a call box outside the main door, and either these people stupid or lazy to buzz or just after their pay for delivery. I have twice gone to pick up my package at their location, and it is a small ****************** ,and you have to lineup with the eatery clientele. When it gets to your turn, you show them your id and the person will go to a small curtained area for your package. Wow, what a lousy business. My shipments come from **** and they ship with Global Landmark, which I am not fond of. I live in ********, ** and I have tracked my packages from ****** next door, to ********, and further somewhere and back to west. It sometimes takes more than a month and when it finally gets to Uni Express. they also louse up the delivery. I will never deal with these people if I know my package will come through them. I wish their business license is revoked forever.
  

  uniuni

  Date: 08/03/2023

  Good day *******,We thank you for letting us know of your experience with UniUni. We will be in contact with you via email to get your tracking number and review your account. We apologize that the drivers are not delivering your parcels to safe locations so that you are able to receive them. We look forward to speaking with you further on this matter. Thank you, UniUni

• Review fromSejal A

  Date: 23/02/2023

  5 stars
  I got my package delivered today. the product was delivered very safely, with no damage. Thanks a lot!
  

  uniuni

  Date: 08/03/2023

  Good day *****, We appreciate your review of UniUni!Thank you for taking time out of your day to share your experience.Have a great day!UniUni

• Review fromLindsay W

  Date: 21/02/2023

  1 star
  Said they delivered the package, gave picture "proof" that is supposed to be the address label and also a picture of the house number or street number. But the second picture was of my package in front of a steering wheel. I contacted them and they said they would get into contact with the courrier that delivered my package and get back to me in ***** hours. I called back 2 days later, no answer from the courrier, got told to wait a bit longer until they could contact them. Called a week later still nothing and then a day after the call, just got an email saying that they couldn't contact the courrier and it was declared lost/stolen.It seems rather obvious that the courrier most likely stole my package and they would rather not do anything about it and leave it up to the seller to deal with.
  

  uniuni

  Date: 08/03/2023

  Good day *******, We are sorry to hear about your experience. We will be in contact with you via email to discuss your concerns further and investigate your communications with my team. We look forward to speaking with you. Thank you, UniUni

• Review fromPO P

  Date: 21/02/2023

  1 star
  Unorganized company tracking ineffective. I live in small town their courier has had my package for delivery since Feb 19 today is feb 21 it has interrupted my daily life waiting to be home for package each day not delivery. Status says out for delivery since Feb 20. **************** evasive when I requested supervisor refused. Fix it
  

  uniuni

  Date: 08/03/2023

  Good day ******, We are sorry to hear of the experience that you have had with UniUni. I will be in contact with you via email to verify your tracking number so that we are able to look into your concern further. We look forward to chatting with you. UniUni

  PO P

  Date: 08/03/2023

  Hi after some days your team reached out issue resolved tyou

• Review fromVicki C

  Date: 24/01/2023

  1 star
  Uni is the worst courier company that I have ever had to deal with.
  They delivered my package to my work addess & it got ****** because the lazy delivery driver just left it by a door. A door that is a fire door & is locked from the outside. They never even bothered to got around to the reception door.
  They took a picture like that is ok, no it's not ok, you just left it to be ******.
  Any business that deals with them will have unhappy customers. Poor quality of service.
  Their customer service does nothing to investigate except show those photos like that helps, no I'm not ***** I never got my package due to your drivers **********.
  

  uniuni

  Date: 24/01/2023

  Good day *****,
  We are sorry that your experience with UniUni was not a positive one.
  I was able to find a file with the description of your POD (Proof of Delivery) pictures. I will reach out to you via email to confirm your tracking number so that I may review your communications with our Support Team.
  I look forward to hearing from you.
  UniUni

• Review fromAmelia W

  Date: 13/01/2023

  1 star
  Left my package worth $175 outside of the side door of my apartment building. Did not even pull into the parking lot to use the main door or drop off in the lobby or mailroom, no one contacted me at all to let me know it was there and someone just walked right off the streets and ***** it as it was just carelessly left outside a side entrance that’s ten feet away from the sidewalk. This was my Christmas gift from my mother. I feel so disrespected and violated. What sort of standards of practice do you have? Who is training your drivers? You should have your business license revoked, what a nightmare. Do better!
  

  uniuni

  Date: 17/01/2023

  Good day ******,
  We are sorry that your experience with UniUni was not a positive one.
  I have overlooked our ticketing system and have verified that our Customer Support Team has processed a refund for your parcel. The Branch Agent at this location has forwarded your suggestion to the courier's manager for further review and follow-up.
  Thank you,
  ****** 

• Review fromAM K

  Date: 06/01/2023

  1 star
  Recently purchased item from China, they uni uni to deliver , uni uni delivery guy came outside my building took the picture and send me email item delivered, never came to my unit and I was home all day , I went outside nothing there , withing 1 hour I emailed back to uniadmin that I did not receive the package and explains what delivery guy did but they never responded , I think they guys are **** ** **** ****** and steal custome packages cause as I start doing online research there are hundreds of complain about the uni uni delivery guy mysteriously delivering invisible packages that never gets to their customers , luckily I paid with ****** and opened the case against seller so in the future they will not use this company uni uni for any deliveries , this local company is in Gardena , California. Don't do business with them .
  

  uniuni

  Date: 17/01/2023

  Good day **,
  We are sorry that your experience was not a positive one.
  I am unable to find you in our system to verify the status and journey of your parcel. I will be reaching out to you via email to gather some additional details so that we can understand better what happened with your parcel. We are sorry that your parcel never made it to you.
  I look forward to discussing your matter with you,
  Thank you,
  UniUni

• Review fromCristina T

  Date: 05/01/2023

  1 star
  THE WORST COURIER EVER!!!
  I was supposed to get my package before Christmas. Instead, I found a slip saying that I have to pick it up because they couldn’t find me. I opted for a second delivery, I even called them and made sure they have all the details and mentioned to LEAVE IT AT THE DOOR. Still, they didn’t even buzz (if they were ever here) and pretending that nobody answered. I have never dealt with them before, but it’s AWFUL! Now I have to drive 40 minutes to pick up my package, on my time and my expenses when this was supposed to be delivered long time ago.
  So many bad reviews and can’t believe they are still running!
  I WILL NEVER DEAL WITH THEM EVER!
  

  uniuni

  Date: 17/01/2023

  Good day ********,
  We are sorry that your experience with UniUni was not a positive one.
  I was able to find your file within our system. I have been able to confirm that the courier sent an *** Text message and attempted to call you twice when they attempted your deliveries. We apologize that the courier and yourself were unable to exchange the parcel at the time of your delivery. I will be reaching out to via email and we can attempt to set up a third delivery.
  I look forward to discussing your matter with you.
  Thank you,
  UniUni

• Review fromGalina N

  Date: 03/01/2023

  1 star
  The same problem. They do not deliver.
  Twice my packages were left on the floor at the common entrance, which is open for everybody from outside. The first time I was lucky to find it, but the second time my parcel disappeared. I was at home, but nobody bothered to buzz or phone me. I learned about the delivery from the sender's email.
  In response to my complain they did not even apologized. They sent me two pictures of my parcel on the dirty floor and advised to ask the sender for a refund.
  

  uniuni

  Date: 17/01/2023

  Good day ******,
  We are sorry for the experience that you have had with UniUni.
  I was able to find a file with our Customer Support team. I will respond to via this ticket requesting a copy of your receipt to administer a refund. We do our best to ensure that our deliveries are handled with due care and diligence and can understand your frustrations when a parcel is not received.
  We thank you for bringing this to our attention.
  Thank you,
  UniUni