Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 833 Customer Reviews
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Review fromIjeoma O
Date: 17/03/2023
1 starUniuni is the worst. I have been expecting my package for more than a week. Only for me to receive a message from them that I have a failed delivery because of failed contact. I never got a call or sms that they are coming to deliver my parcel and suddenly I have a failed delivery. I am so angry right now. I called their customer service and the lady told me my option is to come for pickup and ended the call on me. I call back and I am told that their call center has closed. How can your call center close at 1pm EST. Their warehouse indicated for pickup is 1hr journey away from where I live. I have kids. How do I manage to go for pickup when I paid for delivery to avoid inconveniencing myself. I am so maaaddddd right now. Uniuni better deliver my parcel or else.
uniuni
Date: 20/03/2023
Good day ******, We apologize for the delay in receiving your parcel. UniUni has verified that your parcel was delivered on March 18 at 3:58 pm. Two days after UniUni received it within our warehouse. We sincerely apologize for any frustrations felt while dealing with our support team and will review your communications with them, for further training opportunities. Thank you,UniUniReview fromJ. T.
Date: 16/03/2023
1 starWaiting for a special order for my daughters birthday, was in *********** for a week before arriving in ******** had a notification pop up at midnight it was (finally) out for delivery 10 days after receipt in *********** and nearly 12 hours later still nothing. I honestly believe this company walks delivery and has no concept of express I will not be dealing with this company again, ever. Useless customer service, avoid at all costs.uniuni
Date: 20/03/2023
Good day ********, We sincerely apologize for the delay in receiving your parcel. UniUni has confirmed that we do have an open customer support ticket in relation to your review. We will connect you with one of our Team Leads and they will contact you shortly to verify the status of your parcel. We look forward to resolving your concerns quickly. Thank you, UniUniJ. T.
Date: 20/03/2023
I have sent emails to support, and received the same canned response suggesting I email ******** warehouse. I did that, twice days apart, no response. Emailed support again and getting no answers at all. Always the same canned response. It has been out for delivery for 5 days now. I doubt I will hear from the company, this reply is the same canned response I get from emails.uniuni
Date: 29/03/2023
Hi ********, We apologize for the delay in getting you an answer. We have found your customer support ticket and are awaiting a response on the status of your parcel. Thank you, UniUniJ. T.
Date: 03/04/2023
So I just had an email from UniUni that my package was delivered this morning. I am home and can confirm nothing came. I have a security camera that shows no one has been to the house. Looking at the pictures that confirm delivery, the picture of my house is straight off ****** earth, and the package doesnt show an address - how do I know it is my package? Looks like a random package. I truly believe they lost it, and are lying to cover it up.Review fromYan L
Date: 16/03/2023
4 starsAfter reading the comments posted here I was bracing myself for the similar thing that may happen to my order delivery. To my surprise it went pretty well. The courier messaged me on arrival, buzzed me and left the package in the lobby of my building as l was coming down to collect it.uniuni
Date: 20/03/2023
Good day ***, We are so happy to hear that you received your parcel. We appreciate you taking the time to leave us a review. Have a great day!UniUniReview fromMaria C
Date: 13/03/2023
1 starUnprofessional! We have been waiting for a package that was supposed to arrive 2 days ago after the delivery date had already changed from what it was supposed to originally be. We have since not gotten any response from UniUni, and we have not been able to get in contact with them either.uniuni
Date: 20/03/2023
Good day *****, We sincerely apologize for the delay in receiving your parcel. UniUni will reach out to via email to verify your tracking number so that we may verify the status of your parcel and understand why there was a delay with your delivery. We look forward to hearing from you. Thank you, UniUniReview fromJennifer C
Date: 13/03/2023
1 starTHE WORST!!!!! They delivered my package to the wrong house and the pictures they sent to me did NOT even indicate my address in the photos as they are suppose to! (As stated on the website!). This company is TERRIBLE and the people working for them are LAZY!uniuni
Date: 20/03/2023
Good day ********, We apologize that your parcel did not make it to you. UniUni will reach out to you via email to confirm your tracking number so that we are able to investigate your concerns further. We look forward to hearing from you. Thank you, UniUniReview fromYasmin A
Date: 11/03/2023
1 starS***** Three of my parcels were delivered to three different places and none of them made it to **** called and messaged and didn't hear back. This company needs to be sued and shut down. It's unacceptable. And I have called and emailed and they don't answer and don't respond. They actually told me to send a photo of my door so they know what it looks like. Honestly.. what is wrong with you people? Go look at the delivery emails and you will even see that your drivers are dropping things off in random places. Where is my stuff??????uniuni
Date: 20/03/2023
Good day ******, We sincerely apologize for the frustrating experience that you had with UniUni. Our Support Team was unable to find a ticket within our system that included your name or email. We will reach out to you via email to confirm your email address and tracking number. When and if a driver delivers to an incorrect address, our **************** Representatives will request you send a picture of your home to confirm with the proof of delivery photos that it was delivered to an incorrect address. Which is why this step was requested of you. We look forward to discussing your matter further. Thank you, UniUniReview fromw. H.
Date: 08/03/2023
1 starLike SO many other reviews, the driver left my package in the lobby. It was gone within 10 minutes of being delivered. The complete and utter laziness and unprofessionalism from the driver is **********. Theres no reason they could not deliver this to my door. We have no concierge and no security watching the lobby. This delivery company should be shutdown.uniuni
Date: 20/03/2023
Good day *****, We sincerely apologize that one of our drivers delivered your parcel to the lobby area of your building as opposed to your front door. Our Support Team was able to confirm that you have an open ticket with their team. We will have one of our Team Leaders reach out to you via email to discuss your matter further. We extend our apologies for any inconvenience that this has caused. Thank you, UniUniw. H.
Date: 20/03/2023
The concern was addressed with the delivery company and I am going through the steps to get a refund. Frustrating as it is, the company was helpful getting this refund and addressing my complaint.w. H.
Date: 20/03/2023
The concern was addressed with the delivery company and I am going through the steps to get a refund. Frustrating as it is, the company was helpful getting this refund and addressing my complaint.Review fromJ. G.
Date: 07/03/2023
1 starUniUni Company is the worst I saw!Impossible to call, nobody answer (I'm called between 5 and 10 times per day), by email, no reply. And I have the number of the local warehouse and they told me to call the company... but the company never answer!!!uniuni
Date: 08/03/2023
Good day ******, We apologize that you were unable to reach our ************** for assistance. If you would like us to investigate further, you may contact one of our Customer Support Representatives at **************. The ************** is open Monday through Saturday 10 AM - 9 PM EST or visit us at our website www.uniuni.com and go to the "Contact Us" page and submit a ticket to one of our agents for further assistance.We look forward to hearing from you. Thank you, UniUniJ. G.
Date: 08/03/2023
Yes, I called everyday 10 to 15 times 10 days ago and NOBODY answer. Fake company.Review fromRob C
Date: 03/03/2023
1 starUNIUNI IS THE WORST!! They have had my package as out for delivery for 5 days now!!!!! How long do you need to take to deliver a package, UNIEXPRESS?!! Clearly they have no clue the meaning of express and theyre far from it!! Ive called customer service numerous times and not only are they very unprofessional (I was hung up on by one person as she kept saying to wait and I said but how long, its been 5 days of this out for delivery nonsense! So she just hung up!!!!!) but they are completely useless too and provide no help as to where hitting package actually is and when it really is supposed to arrive!!! Avoid this company at all costs!!!!uniuni
Date: 08/03/2023
Good day ***, We are sorry to hear that the timeline of delivery is frustrating. We will be in contact with you via email to verify your tracking number. With this information, we will be able to dig deeper and see what's causing the delays. We look forward to speaking with you. Thank you, UniUniReview fromJohn A
Date: 02/03/2023
1 starThey fail to respond to multiple requests to track and reply to the calls. It's literally radio silence and their contact number goes to voicemail, that they are closed even though it is during business hours. At this point, there's no clear answer to where the package is.I don't understand why they even have an A- rating when the complaints I see here are all similar.uniuni
Date: 08/03/2023
Good day ****, Thank you for taking time out of your day to provide us some feedback on your experience with UniUni. I was able to find an outstanding Customer Support Ticket via your email. I will have a member of my Leadership Team reach out to you today. We sincerely apologize for the missed communications. We look forward to discussing this further. Thank you, UniUni
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