Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromJon S

  Date: 08/05/2023

  1 star
  I don't think this company delivers the packages they say they deliver. I received notice that my package was delivered, went outside right away and there was nothing. A couple of people I know have had similar experiences
  

  uniuni

  Date: 11/05/2023

  Hi ***,We apologize for the frustration and inconvenience caused by the delivery issue you experienced. We understand your concerns about the discrepancy between the delivery notifications and the actual receipt of the package.To address this matter and investigate further, we will be reaching out to via email to verify your tracking number. So that we may conduct a thorough investigation. We take these concerns seriously and strive to ensure accurate and timely deliveries. Your feedback is valuable to ** as we continually work to improve our services. We appreciate your patience and understanding in this matter, and we will make every effort to assist you in resolving this situation to your satisfaction.Thank you, UniUni

• Review fromDean W

  Date: 07/05/2023

  1 star
  They delivered my single package to the door of someone in my building who was receiving 4 packages, so that person received 5 packages. The photo of 5 packages that UniUni said they delivered to me was proof that they delivered mine to the wrong door. Luckily I was able to figure out who it was that received my package amongst theirs by the picture of their front door. UniUni was of no help and were unapologetic after involving the police in the matter!

• Review fromMichael D

  Date: 04/05/2023

  1 star
  Yes ********, this company is a total disaster. Like others, they said attempts were made to deliver my package. I was home all day both days and no attempts were made. This morning they said my package was available for pick ** in *******. They advised me of this by email at 8:30 AM. 3 hours later they said they made another attempt to deliver. How can this be if my package was there for pickup. In addition to being a not very good courier, their folks are not very good liars either. Additionally I am in South ******/********** and there is no way I am driving to ******* to pick up a package they are supposed to deliver. Awful company. Try to contact them, that is another story all in itself. Their **** rating is truly even lower as you are forced to leave one star, so in essence it is really a .68 out of 5 rating.
  

  uniuni

  Date: 05/05/2023

  Hello *******, We are sorry to hear that your parcel is experiencing some difficulties in being delivered successfully. We will reach out to you via email to confirm your tracking number and follow up with you. We do have a second delivery option that *** be of interest to you. We look forward to hearing from you. UniUni
  

  uniuni

  Date: 05/05/2023

  Hello *******, We are sorry to hear that your parcel is experiencing some difficulties in being delivered successfully. We will reach out to you via email to confirm your tracking number and follow up with you. We do have a second delivery option that *** be of interest to you. We look forward to hearing from you. UniUni

• Review fromK. H.

  Date: 03/05/2023

  1 star
  Their Customer Service is extremely horrible! My tracking number been showing out for delivery for 2 days. This guy's walking to deliver my package??? I have emailed and called and still haven't heard anything!!!
  

  uniuni

  Date: 05/05/2023

  Good day *******, We are sorry that you feel our delivery has been delayed. We cannot find an open ticket with the name and email to which you submitted your review. We will contact you via email to confirm your tracking number and to verify your package status. A driver is provided with 48 hours to deliver a package once it has been assigned to them by UniUni.We look forward to hearing from you. UniUni

  K. H.

  Date: 05/05/2023

  My email address is ************************ I look forward to your email as I need this package by latest Monday for my vacation.

• Review fromG. C.

  Date: 01/05/2023

  1 star
  Absolutely worst customer service of any delivery/courier service I have experienced. We live in a secure apartment building and the drivers do NOT call or buzz. They show up, mark their log that they attempted delivery and take the package back to Hamilton (from St Catharines) and email to picknup in Hamilton, which is a 1 hour each way to pick up the package. We pay for delivery and then have to take time and spend money to get from Hamilton.
  

  uniuni

  Date: 05/05/2023

  Good day ****, We are sorry to hear that your parcel was not able to be delivered at the first attempt. If you would like, we can book a second delivery for you. You may call our ************** Monday through Saturday from 10am-9pm EST for assistance, or you can visit www.uniuni.com via the contact tab and submit a request to our team to have this booked for you. We look forward to hearing from you. UniUni

  G. C.

  Date: 05/05/2023

  I get the same "scripted " response each time from UniUni and the service does NOT improve. I have no option on who seller uses for fulfillment, unfortunately. I would NEVER choose to use UniUni.

• Review fromBrynn B

  Date: 18/04/2023

  1 star
  First time hearing of these guys. The owner of UniUni and the drivers are clearly running some sort of **** where they steal people's packages and resell them or something. There is no way that this many **** address deliveries is normal. I ordered a very expensive electronic item that was shipped from ***** and then handed off to UniUni for final delivery. My package said delivered - I didn't see it. Mind you, My package was being delivered to a business with no residential mailbox. I pulled up delivery photos and the driver had left my electronic item in its manufacturing packaging on the ground under a mailbox on the road. Does this sound fishy yet? Their website says they take a photo with the house number in the picture but the house number was not visible in my delivery photos, therefore, I couldn't even attempt to retrieve my package at the wrong address myself if I had wanted to. I called customer service, they said they would attempt to contact the driver and make a ticket for me. I of course heard nothing after that. Then a few days later, I got an email saying my ticket was resolved when I heard NOTHING. I am going to keep reopening tickets until they respond to me, and each time, I will take their survey and state that I am extremely dissatisfied. These guys are ****mers and are taking pictures of these "deliveries" knowing they haven't delivered anything because they are thieves and ****mers. BEWARE. They don't deserve one star.
  

  uniuni

  Date: 25/04/2023

  Good day Brynn, 

   

  We have found your ticket and have followed up with you. 

  We will forward your complaint and the tracking number to the Station Manager of the facility that was responsible for handling your parcel for delivery to ensure that proper proof of delivery photos are provided once a customer's parcel is delivered to their home. 

  We look forward to hearing back from you. 

  Thank you, 

  UniUni

• Review fromDianne P

  Date: 10/04/2023

  1 star
  This is the worst delivery company I've ever had to deal with. The delivery drivers are extremely rude, yelling at me over the phone. The driver wanted me to open the door to my condo building but wouldn't understand I wasn't home and she had to use the intercom system to get access to the building. They don't even understand how to use intercom systems and just kept yelling at me "open the door". She was completely rude and seemed really frustrated as soon as she phoned me, not even identifying who was phoning at first. I've stopped ordering from a company I like because they use this terrible excuse for a courier company

• Review fromRONALD R

  Date: 09/04/2023

  1 star
  MY PACKAGE WAS DELIVERED IN THE LOBBY OF AN APARTMENT BUILDING,THEY DON'T RING MY DOOR BELL OR NO TEXT NOTICE .I REPORTED THIS LAST YEAR TO THEM AND I LET MESSAGES FOR THE DRIVER TO CONTACT ME.BUT THE COMPANY GETS 0000 FROM ME IT IS THE WORST COMPANY I EVER DEAL WITH.AND NEVER WILL AGAIN.DO NOT DEAL WITH THIS COMPANY IF YOU WAN'T YOUR PAGAGE TO BE DELIVERED SAFELY.THEIR CUST SERVICE IS THE WORST.
  

  uniuni

  Date: 12/04/2023

  Good day ******, We are sorry to hear of the experience that you had with UniUni. I will be reaching out to via email to confirm your parcel tracking number to better understand the experience that you are describing. We look forward to discussing your matter. Thank you, UniUni

• Review fromNikolai O

  Date: 06/04/2023

  1 star
  They delivered a birthday present to the wrong address. Then it was stolen from that address, and I never received it and lost my shipping money.
  

  uniuni

  Date: 12/04/2023

  Good day *******, We are sorry to hear about the experience that you had with UniUni. We have found a ticket via your email and have reached out to resolve your issue. We look forward to hearing from you. Thank you, UniUni

• Review fromJo

  Date: 03/04/2023

  1 star
  Uni Uni supposedly delivered a package to my door. I am in a condo and they should not have come to my suite without using the buzzer number I supplied on my order. They took a picture showing it was delivered to the unit but I never got the package. I have packages coming frequently and have never had this issue. Now I am out money as well as the contents of the package. I would give them a minus rating. The package was delivered on Mar 29/23. We were home all day and in and out the door (always one of us at home) but never saw the parcel.
  

  uniuni

  Date: 12/04/2023

  Good day **, We are sorry to hear that you did not receive your parcel. I will be reaching out to you via email to confirm your parcel tracking number. So that we can determine if the driver followed our Standard Operating Procedures. We look forward to discussing your matter further. Thank you, UniUni

  Jo

  Date: 31/05/2023

  Thank you Uni Uni for resolving my issue and sending a refund. It is much appreciated.
  Sincerely
  ** ***