Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromDERIEN D

  Date: 30/11/2023

  1 star
  ****** LOST OR STOLEN PACKAGES THIS YEAR! Thousands of dollars lost to UniUni. This company should be investigated and is committing serious crime. Besides my customers always complaining about lost packages with UniUni, I tested this service myself.The package I tested with UniUni said delivery failed, and we can confirm the driver never attempted to deliver anything.We have checked cameras for confirmation that this delivery was not attempted.Now the package went back out for delivery over 72 hours ago, and has not been delivered or updated.Phone support is a joke and feels like a scam call center. Nobody replies to emails either. I spent over 30 minutes in the queue multiple times, just for it to get to my turn and say they are unavailable - automatic hang up. No wonder my very own customers complain about deliveries from this company.They are terrible, and I will be informing my warehouse to ban this delivery service.How is this company legally operating? Anywhere you check you will find customers being scammed by UniUni and left without their packages. This is not normal business, and this company is the worst I have ever seen when it comes to customer service + delivery. I hope someone takes action against this company; customers and brands are suffering.

• Review fromAshleigh W

  Date: 30/11/2023

  1 star
  Uniuni should deliver to the address on file. My only deliveries from uniuni were left at random locations around my apartment building. They didnt bother look for my apartment number, which was listed, or even my mail box!!!!!
  

  uniuni

  Date: 19/01/2024

  Hello,
  We apologize for the inconvenience and confusion caused by the delivery of your orders to incorrect locations. It's important to us that each package reaches its intended destination accurately and securely. The issues you've experienced are not reflective of the high standards we aim to maintain at UniUni.
  To ensure this matter is resolved effectively, our Customer Support Manager will personally be in contact with you via email. We will confirm the tracking number of your deliveries and provide any necessary assistance to address your concerns. Our team is dedicated to understanding and rectifying the situation, ensuring your packages are delivered correctly in the future.
  Thank you for bringing this issue to our attention. We appreciate your patience and are committed to providing a solution that meets your satisfaction.
  Best regards,UniUni

• Review fromNina M

  Date: 30/11/2023

  1 star
  Both of my shipments from **** that were shipped with Uni Uni never made it to me. The photos from the first delivery showed that they were left at the wrong place. The second they seemed undeliverable for some reason. I called and left my number and was told it would be delivered the next day but it was returned to sender. Absolutely terrible service
  

  uniuni

  Date: 19/01/2024

  **************,
  We sincerely apologize for the issues you've experienced with the delivery of your Temu shipments through UniUni. It's concerning to hear that your packages did not reach you as intended and that the service did not meet your expectations.
  We have located your existing customer support ticket in our system and have responded to it with an offer for an additional resolution. Our team is committed to rectifying the situation and ensuring that such issues are addressed promptly and effectively.
  We value your feedback and are dedicated to improving our services. Your satisfaction is extremely important to us, and we appreciate the opportunity to make this right. Please check your responses from our support team for further details and the steps we are taking to resolve this matter.
  Thank you for your patience and understanding.
  Best regards,UniUni

• Review fromVitalii Z

  Date: 28/11/2023

  1 star
  Very bad service, delivered my package to the main building entrance(This is a public place) and sent me the package photo. I was not able to find my package there. I'm trying to got in touch with UniUni to get a lost certificate, but I can't. I tried to mail to them, filled out the many forms on their official website several times, called them, and all to no avail, they simply do not answer(I still do not have an answer). I CLEARLY had my apt. address, but for some reason the courier did not even worry about leaving the parcel in the parse room. I do not recommend using this service.
  

  uniuni

  Date: 19/01/2024

  Dear *******,

  We are truly sorry to hear about your recent experience with the delivery of your package and the challenges you've faced in reaching us for assistance. It's concerning to learn that your package was left in a public place and that you have been unable to get in touch with us for a resolution. This is not the level of service we strive to provide at UniUni.
  To ensure your issue is addressed with the highest priority and care, we would like to escalate this matter to our Leadership Team. Please visit our website at www.uniuni.com, click on the Support tab, and provide a detailed description of your experience, including your attempts to contact us. Please start your message with Management Team in the How we can help section for expedited handling.
  Your satisfaction and the security of your deliveries are extremely important to us. We are committed to investigating this matter thoroughly and taking the necessary steps to improve our service and customer support response.
  Thank you for bringing this to our attention, and we appreciate the opportunity to resolve this issue.
  Kind regards,UniUni

• Review fromTara M

  Date: 28/11/2023

  1 star
  Their driver was incompetent and left my package in an unsecure spot. The photo they took to "confirm drop off" shows that they were standing several yards away and the package was in full view of the street. They couldn't be bothered to put the package at the door (an extra 3 steps), or anywhere else on my porch that would have made it difficult to see from the street. I also have a parcel bin that couriers use to secure my packages, but the driver didn't see it since they clearly didn't walk up the stairs. My package was ****** in the 4 hours between drop off and my arrival home. The driver's ******** demonstrates a clear lack of consideration for the customer or pride in their work. I don't believe Uni Uni will do anything to rectify this since their driver dropped the package and took a picture. One would think that package theft is a well-known problem. Yet, the training offered to their drivers is lacking, and/or the recruitment process in finding quality staff is an issue. Either way, this is a fault in their service that needs to be addressed. Given they have a rating of 1.61/5 on the ****** ******** ******, I would say Uni Uni is well known as an irreputable business that does not work to meet the needs of its customers.
  

  uniuni

  Date: 19/01/2024

  Dear ****,

  We are extremely concerned and sorry to hear about the experience you've had with the delivery of your package. The situation you described, where the package was left in an unsecure location and subsequently stolen, is unacceptable and not reflective of the standards we strive for at UniUni.
  We take your feedback seriously and want to ensure this is addressed appropriately. To escalate this matter to our Leadership Team for thorough review and action, we encourage you to visit our website at www.uniuni.com, navigate to the Support tab, and provide a detailed account of this incident. Please start your message with Management Team in the How we can help section for prioritized handling.
  Your satisfaction and the security of your deliveries are of utmost importance to us. We are committed to investigating this matter thoroughly and taking necessary steps to improve our service and training processes. We appreciate you bringing this to our attention and thank you for the opportunity to rectify this issue.
  Kind regards,UniUni

• Review fromSaltanat J

  Date: 26/11/2023

  1 star
  Package containing 4 separate purchases was delivered to the wrong address and their proud driver uploaded a picture of him delivering to the wrong addres, a house across the street and subsequently stolen, owner provided a video. Company do not ever pick up their phone and do not respond on email requests. Avoid. If youre ordering something check with the seller which logistic they will use, if uniuni do not order.

• Review fromElizabeth J

  Date: 25/11/2023

  1 star
  Horrible!!! this is my first and last time dealing with this company...I work in shipping/receiving so it's easier for me to send my items to the job...UniUni could not find the address so I fill out a ticket on their website detailing how to find the address and provide my cellphone number...my package still went to the wrong address and was returned to the warehouse...
  

  uniuni

  Date: 19/01/2024

  Good day *********,

  We're very sorry to hear about your disappointing experience with our delivery service. It's concerning to learn that we were unable to deliver your package to the correct address despite your detailed instructions and contact information. This is certainly not the level of service we aim to provide at UniUni.
  We would like to look into this issue further and make things right. If you haven't done so already, we encourage you to reach out to us through the Support tab on our website at www.uniuni.com. This will allow us to directly address and resolve the issue with your shipment.
  Your satisfaction is extremely important to us, and we are committed to ensuring that situations like this are handled more effectively in the future. We appreciate your patience and understanding as we work to resolve this matter.
  Thank you for bringing this to our attention, and we sincerely hope to have the opportunity to serve you better in the future.
  Best regards,UniUni

   

• Review fromTiara W

  Date: 24/11/2023

  1 star
  Worst delivery company ever. Item showed it was supposed to be delivered on 11/25/23 but was delivered on 11/20/23 with no notice or update. I had to check the site to see that it was delivered at 1pm that day but not to my apartment number. Driver took a picture of the package and address and that he left it downstairs to the wrong apartment. So I guess you guys are working together because customer service said it was lost smh yall need to be shut down! Worst horrible unprofessional I am pissed! What an inconvenience!
  

  uniuni

  Date: 18/12/2023

  Good day Tiara,

  We are sorry to hear of your experience with UniUni.

  Our team was successful at locating your Customer Support ticket where a resolution was offered to you. The **************** Manager of ******************** will be reaching out to you via your ticket to offer additional assistance to ensure a satisfactory outcome. 

  Thank you,

  UniUni

• Review fromAnne G

  Date: 23/11/2023

  1 star
  UniUni delivered my package to the wrong address. Remains an unresolved issue. Package now has to go through a process for a refund. It will take time. ****** uses of *********. More professional. They deliver accurately.
  

  uniuni

  Date: 18/12/2023

  Good day ****,

  We sincerely apologize for the inconvenience and frustration you've experienced with your recent UniUni delivery.

  We understand how crucial it is to have your packages delivered accurately and on time.
  
  We appreciate your comparison to other services like Amazon's use of Intelecom, and we are continually striving to enhance our delivery accuracy and professionalism. Your comments will help us improve our services and meet the high standards you rightfully expect.

  
  Once again, we apologize for any inconvenience you've faced, and we hope to have the opportunity to regain your trust in the future.

  
  If you have any further concerns or questions, please don't hesitate to reach out to our **************** team.
  

  Warm regards,

  UniUni

• Review fromMatthew R

  Date: 20/11/2023

  1 star
  My package was placed in the middle of the ******* street for no reason. I have a big house with multiple places to put the package. The front door? The driveway? The back gate? But no.. THEY CHOSE THE STREET. The package was ******. It deserves to be ******. Anyone with half a brain cell would never put a PACKAGE in the middle of the street. Absolutely livid.
  

  uniuni

  Date: 21/11/2023

  Dear *******,

  We are truly sorry to hear about the distressing situation you've encountered with your package delivery. Your frustration is completely understandable, and we deeply regret the inconvenience caused.
  Our **************** Manager will be reaching out to you via email to address this incident and provide assistance in resolving the issue. We take this matter seriously and will investigate the circumstances surrounding the placement of your package in the middle of the street.
  Please accept our sincere apologies for this unacceptable situation, and we are committed to making it right.
  Best regards,

  UniUni