Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromSteph A

  Date: 30/03/2024

  1 star
  My package has been sitting in a warehouse, unable to contact them or find out how to get my package
  

  uniuni

  Date: 24/04/2024

  Good day,

  Thank you for reaching out about your package. We apologize for the inconvenience you've experienced with your delivery. We have located your customer support ticket and have already booked your second delivery with the updated address provided.
  Please expect your package to be delivered according to the new schedule. If you need further assistance or have additional instructions for us, do not hesitate to contact our support team.
  Thank you for your patience as we work to ensure your package reaches you promptly.
  Best regards,
  UniUni

• Review fromBobby

  Date: 25/03/2024

  1 star
  I wish l could give them zero stars.They delivered my order to some other address and send me pic.I paid 5 dollars from my credit card and 4o dollars from teemu credit Here is the funny thing they only want to refund 5 dollars .Go figure this out folks you guys lost my package and its my fault Never buying or using these guys again
  

  uniuni

  Date: 24/04/2024

  Hello,

  Thank you for sharing your concerns, and we apologize for the inconvenience caused by the incorrect delivery of your order. We take these matters seriously and aim to resolve them promptly.
  We have located your customer support ticket and have sent an offer of resolution to address the issue. Please check your email for this offer and let us know how you would like to proceed.
  We appreciate your feedback as it helps us improve our service. We are committed to making things right and hope to resolve this matter to your satisfaction.
  Best regards,
  UniUni

• Review fromTiffany F

  Date: 27/02/2024

  1 star
  If I could give this company zero stars, I would do so in a heartbeat. I ordered $250 worth of items from **** who shipped these items through this shipping courier, UniUni, who then delivers to the wrong address. When I reached out to the company to address the absence of my packages, they had me jumping through a million hoops to assist with their investigation into my missing items. They wanted a picture of my front door for comparison to the front door they delivered to (which were obviously different ) I even drove around my neighborhood to look for this front door to see if it was possibly delivered to one of my neighbors, but to no avail. I sent them the picture, they said they could only refund up to $200, but then turned around and concluded their investigation with, we apologize for the inconvenience but we only refund purchases of $50 or less. In order to recoup some or the remaining balance you paid, contact the store you purchased from so they accepted absolutely zero responsibility, did not try to make good on their negligence, and basically wasted my time and my money. If you can avoid purchasing from sellers who use this courier service, plz do!
  

  uniuni

  Date: 14/03/2024

  Good day *******,
  We sincerely apologize for the experience you've had.
  After locating your customer support ticket, our team determined that your parcel encountered no issues during its transit to UniUni or within the delivery process. Regarding your concern about the status displaying "Order Received" without additional information, it's important to clarify that at this stage, UniUni has only received your shipping details, not the physical parcel itself. Updates regarding your parcel are the responsibility of your vendor and the originating logistics company until the parcel is in UniUni's possession, as we specialize in last-mile delivery services.
  We are pleased to hear that you confirmed the receipt of your parcel. UniUni received your shipping details on March 2nd, 2024, and your parcel was successfully delivered on March 7th, 2024.
  Thank you for your understanding.
  UniUni

• Review fromMichael L

  Date: 23/02/2024

  1 star
  The absolute most *********** company I've ever seen, I was to have a package delivered yesterday and Whatever reason the driver took the package back to the warehouse saying it was the wrong address, which it clearly wasn't!! So I've attempted to call and speak to a supervisor and each time they've told me something different one time it was a supervisor will call me back within 1 hour, never happened, then I called again and was told that they can't get a supervisor, so you see the pattern they are completely ******** oh yeah I also sent 2 emails but again no response, so if anyone is looking for a delivery service, stay away from this one, or you'll be sorry
  

  uniuni

  Date: 14/03/2024

  Hello *******,
  Thank you for sharing your experience with UniUni.
  We have successfully located your customer support ticket, and upon review, we found that your parcel arrived at the UniUni sorting facility on February 22, 2024, and was delivered by February 24, 2024, which falls within our standard policies and procedures. While we understand your frustration with the interactions with our Customer Support team, please note that we are unable to escalate concerns regarding delivery timelines until a parcel reaches an overdue status. We must allow our delivery drivers to operate within their designated policies and procedures.
  We sincerely apologize for any inconvenience you experienced, but we are pleased to confirm that your parcel was successfully delivered.
  Thank you for your understanding.
  Warm regards,
  UniUni

• Review fromRalph S

  Date: 23/02/2024

  1 star
  Very poor service. Uni delivered a package on Monday 19, **** , until this day, Friday the 23, I have no idea what happened to my package . The driver did not send me a picture, so I'm not sure where or if that package was even delivered . I wrote to the customer service on Tuesday the 20th, til now they haven't provided me with a picture or any update on my package . What a shame

• Review fromDavid J

  Date: 22/02/2024

  1 star
  I'm very unsatisfied with the delivery service I've received. I ordered a pair of shoes that I unfortunately never received due to this company's negligence. The delivery driver left my package sitting in the middle of my porch or anyone to easily walk by & ****l. I've rarely had my packages ****** because delivery drivers from other companies (including my local post office) are smart/intuitive enough to put them inside my screen door which helps ensure they won't be ******. To add insult to injury after I reported it ******, they emailed me back telling me that "**** * ******* ** ************ ********** ******* ** ****** *********** *** *** ******** ** **." I think this is especially irresponsible on their part considering I was home at the time of delivery & no one rang my doorbell or even knocked on my door.
  

  uniuni

  Date: 07/03/2024

  Dear *****,

  Thank you for reaching out to us regarding your recent delivery experience. We appreciate your feedback and apologize for any dissatisfaction you may have encountered.
  We understand your concerns about the delivery of your package and the placement of it on your porch. Our delivery procedures aim to prioritize the security and safety of our customers' packages, and we regret that this was not upheld in your case.
  Regarding your report of the package theft, we want to assure you that we take such incidents seriously. While we strive to ensure the safe delivery of all packages, we acknowledge that unfortunate situations like this can occur. Our response was in line with our policies and procedures, but we understand your frustration and will review our communication practices to ensure clarity and empathy in similar situations moving forward.
  We value your feedback as it helps us improve our services. If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us directly.
  Thank you for bringing this matter to our attention.

  UniUni

• Review fromJo W

  Date: 19/02/2024

  1 star
  This company has the worst communication and delivery service. No one is at the Wheel. The delivery drivers left my package in the hallway and it was stolen. There is no communication between the company and the buyer. There is no one to talk to. The number they provided is not useful at all. This company is the worst to deal with and their products are not good quality products. Did I say the delivery service is the worst. Then let me repeat it, it's the worst of the worst.
  

  uniuni

  Date: 07/03/2024

  Dear **,

  We sincerely apologize for the frustrating experience you've had with our delivery service. We understand the importance of timely and reliable delivery, and we regret that we fell short of meeting your expectations.
  Upon investigation, we found that your parcel was indeed returned to the vendor's warehouse on March 3rd, 2024, due to an incorrect address that unfortunately couldn't be updated in time for delivery. We acknowledge the inconvenience this has caused you.
  We completely understand your frustration with the lack of communication and the challenges you faced in trying to resolve the issue. We take your feedback seriously and will be addressing the gaps in our communication and delivery processes to ensure a smoother experience for our customers in the future.
  Regarding your parcel, we recommend reaching out to the vendor directly to arrange for a resend or refund. They will be able to assist you further in this matter.
  Thank you for bringing this matter to our attention.
  Best regards,

  UniUni

• Review fromChristinea F

  Date: 18/02/2024

  1 star
  I had ordered some items and it was supposed to be delivered by UniUni on Sunday Feb5,2024 so I waited. When I looked back on the website it said it was delivered! I emailed UniUni company support and told them my package was not delivered. They sent me an email of a picture where my package was delivered a warehouse. so I sent them a picture of my house and said this is where I live. UniUni sent me a email responding saying send them my name the receipt for the items and how I paid I sent them all the information to get my refund every time I contact them about it UniUni say give them one to three days to review to send my money and Im still waiting. This is the first time any of my packages has been sent to this company and this will be my last time dealing with this company. They have no regards for the working people and their packages to be delivered.!!
  

  uniuni

  Date: 05/03/2024

  Dear **********,

  Thank you for bringing this issue to our attention. We understand the frustration and inconvenience caused by the misdelivery of your package and the subsequent delays in processing your refund.
  We have located your support ticket and are taking immediate action. We've expedited a request to **************** to ensure that your refund is processed within the next 48 hours. We are committed to resolving this matter swiftly and efficiently.
  We apologize for the delay and the experience you've had with our service. We take your feedback seriously and are dedicated to improving our processes to prevent such incidents in the future. Please rest assured that we are doing everything we can to expedite your refund.

  Sincerely,

  UniUni

• Review fromLinda S

  Date: 07/02/2024

  1 star
  My unit is **, driver delivered to **! Package is nowhere to be found. Driver attached a photo of delivery clearly in front of ** while I could read the label in the photo says **. What a horrible service! I will never buy from ****** ** ******* again if this is the **** delivery service they use. The driver couldn't even be bothered to find the right unit.
  

  uniuni

  Date: 05/03/2024

  Dear *****,

  We are truly sorry to hear about the misdelivery of your package and the inconvenience this has caused you. The situation you've described, where the driver delivered to the wrong unit despite clear labeling, is certainly not up to the standards we strive for at UniUni. We understand your frustration, especially given the clear discrepancy between the delivery address and the unit to which it was actually delivered, as evidenced in the photo provided.
  We take this matter very seriously and will immediately forward your experience to the station manager responsible for your area. They will investigate this incident, addressing the issue with the driver involved, and take necessary steps to ensure such mistakes are not repeated. Our goal is always to deliver packages accurately and efficiently, and it's clear that we fell short in this instance.
  We apologize for any inconvenience and frustration this situation has caused you. We are committed to resolving this issue and improving our service. If you have any further information that might assist in our investigation, or if you need additional support, please feel free to reach out to us.

  Thank you,

  UniUni

• Review fromLara T

  Date: 06/02/2024

  1 star
  I have lived in my home for 30 years and have had countless packages delivered. This company had a package in a town several hours away from my town and claimed my address was incorrect. Maybe they should look at a map!
  

  uniuni

  Date: 05/03/2024

  Dear ****,

  **** you for bringing this issue to our attention. We apologize for the inconvenience caused by the mishandling of your package delivery, particularly the situation where it was incorrectly identified as having an incorrect address and ended up in a different town. We understand how frustrating and confusing this experience must be, especially considering your long history of successful deliveries at your current address.
  We take such matters seriously and will share your experience with the station manager responsible for your area. This will help us investigate the issue thoroughly and ensure that our staff are better equipped to accurately handle and deliver packages, including verifying addresses and utilizing proper resources like maps.
  We apologize again for any confusion and inconvenience this has caused you. Your feedback is valuable in helping us improve our service. We are committed to addressing your concern and ensuring that such incidents do not recur.

  Sincerely,

  UniUni