Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I have ordered online and UniUni was used to deliver my packages. The first package an attempt was made to deliver and it took a week to get the package. When it was delivered it was left outside the building and it was wet. I called and spoke with customer service with no acceptable resolution. Order# **************** The second package to be delivered, the first attempt failed and the next day I get a notification that my package was delivered. The photo where it was delivered is a home. The address for delivery is my office! I have tried to call customer service but after reading reviews it is clear that they put your number in the que to get the message it appears you are calling from a private number so the call back option cannot be offered . This company is a poor excuse for delivery and should have there license revoked! Now I have to pay for items that I dont have and dont know if Ill ever get. I called **** and had them to block any deliveries of mine from going through this company ever again.

  

  Business Response

  Date: 24/04/2024

  Good day,

  Thank you for bringing this to our attention, and we apologize for the issues you've experienced with your deliveries. We have located your customer support ticket, and it appears that a resolution offer was sent to your email on Monday, 15 April 2024, at 12:22 PM.
  

  Could you please check your email inbox (including any spam or junk folders) for this message and respond to it? We are keen to resolve this matter to your satisfaction as soon as possible. If you are unable to find the email or if further assistance is needed, please let us know, and we will ensure the matter is addressed promptly.
  

  Thank you for your patience and cooperation. We are committed to improving your experience.
  

  Best regards,
  UniUni 

  Customer Answer

  Date: 26/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some items that were being delivered by UniUni. On the day of the first delivery the driver decided to throw my package 20 feet from my door and threw it at my door. Breaking my package in the process that had a fragile sticker on it. I tried to call UniUni multiple times just to get hung up on each time. The company I ordered from (different from UniUni) was kind enough to resend my package since the driver broke mine. Well today 4/6/2024 I received my redelivery and lo and behold, again the driver decided to throw my package at my door from 20 feet. I have all of this on footage on my ring doorbell. * ********** *** ****** *** ***** ***** **** *** ********* To make the matter worse my package reeks of cigarettes so bad that it penetrated the package and now my house smells of cigarettes . We do not smoke in our house so to us the smell is absolutely disgusting! I have called over 20 times to UniUni just to be hung up on to be told by their system that my number is private which its not. I just want someone to call me back because this is not ok. I cant keep paying for my items to be redelivered and keep ordering the items because UniUni drivers fail to deliver things correctly *** *** ** ******** **** ******** ******* ********* 

  

  Business Response

  Date: 18/04/2024

  Good day,

  Thank you for reaching out to us. We have located your customer support ticket and note that it is awaiting your response to the resolution we offered. To ensure we address your concerns thoroughly, we would greatly appreciate it if you could review our proposed resolution and let us know your thoughts.

  Additionally, if you could provide the video footage of the delivery incidents as you described, it would be immensely helpful. This will enable us to better understand the situation and take the appropriate actions with the personnel involved. Please email the video through our previous communications.
  

  We're committed to resolving this issue to your satisfaction and hope to hear back from you soon so that we can move forward.

  Thank you for your patience and cooperation.

  UniUni

  Customer Answer

  Date: 19/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  You havent really provided an outcome. You offered a refund in an email. A refund of what? As you can see I have emailed 2 videos of your same driver on 2 different dates. One is for April 6 and the other for March 29. Same driver throwing breakable items at my door and  then walking through my grass to get to his car. This is unacceptable. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 24/04/2024

  Good day,
  Thank you for reaching out to us with your concerns. Our Customer Support Team has reviewed your ticket and provided a resolution in our latest response.
  Please check your email for details as we are awaiting your feedback to proceed further.
  Thank you for your attention to this matter.
  Best regards,
  UniUni C

• Initial Complaint

  Date:03/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are company chareged to deliver a package to be by the website Bloomchic. However they do not have access to my address in *********** ** ***. I live on a military base they apparently can't get on to.I have contacted them multiple times explaining this and requesting there warehouse's address in *********** *****. They are thus far refusing to give me the address so that I can get my package.

  

  Business Response

  Date: 04/04/2024

  Good day,

  Thank you for reaching out to us regarding your delivery concerns. We apologize for any inconvenience you've experienced while trying to receive your package from Bloomchic through UniUni.
  We understand the unique challenges of delivering to military bases and recognize the importance of ensuring you receive your package promptly. To address your specific needs, we have forwarded your inquiry to our warehouse team. A member of our team will be reaching out to you personally to provide the address of our ***********, *****, warehouse so you can pick up your package.
  Please be aware that our customer service team was following standard procedures, as our U.S. locations generally do not offer a pick-up option. However, we acknowledge the special circumstances involving deliveries to military bases and are more than willing to make exceptions in these instances.
  We value your patience and cooperation in this matter. Rest assured, we are committed to resolving this issue promptly and satisfactorily.
  Thank you for your service, and we look forward to assisting you further.
  Best regards,

  UniUni

  Customer Answer

  Date: 30/04/2024

  Following up with Complaint ID: ******** The business said they were going to contact me with the address for their ******************** warehouse. So I could pick up packages: UUS0562483947464 & UUS0562266984253 They NEVER did. Need to reopen this complaint.

  

  Business Response

  Date: 09/05/2024

  Hello,
  We deeply regret the oversight in not following through with your initial request. Our team has confirmed that your original request was submitted and escalated correctly. Unfortunately, the warehouse failed to contact you to arrange for parcel pickup.
  We have promptly escalated your complaint to the Station Manager for immediate follow-up.
  Please anticipate a response via your Customer Support Ticket within the next 24 hours.
  Thank you for your understanding.
  Best regards,UniUni

• Initial Complaint

  Date:02/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 orders in which I need to be contacted about. This delivery company barely provides tracking updates and takes forever. Im flying out of town during the first delivery and out of the country for the second. Ive been trying to reach someone to leave delivery instructions and newer unheard of companies always leave my package in the wrong place and I have to file claims. I submitted a ticket on their site which says an agent will get back in 1-2 days and its been a week. I need these items to be delivered either before or after I leave for the first, and before I leave for the second. Theres no way to track where the parcel is or anything. The phone number just changes hold times and no one ever answers.

  

  Business Response

  Date: 04/04/2024

  Good day,

  Thank you for reaching out with your concerns regarding your two orders. We apologize for any inconvenience caused by the lack of updates and the difficulties you've experienced in contacting our team.
  To ensure we address your needs accurately and promptly, our **************** Manager will be in contact with you via email. They will confirm the tracking numbers for your orders and offer additional assistance to coordinate the delivery times according to your travel schedule.
  We understand the importance of receiving your packages in a timely and secure manner, especially given your upcoming travel plans. Please rest assured that we are taking your situation seriously and will do everything we can to provide a smooth and satisfactory resolution.
  Your patience in this matter is greatly appreciated. We are committed to improving our service and ensuring that your experience with UniUni is a positive one.
  Thank you for bringing this to our attention, and we look forward to resolving this for you as quickly as possible.
  Best regards,

  UniUni

• Initial Complaint

  Date:01/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Temu and this UNIUNi company seems to be a scam and or fraudulent. They have said twice they have attempted delivery and have not. They have stolen my package. There are NUMEROUS complaints being made and horrible reviews as this seems like they do this all the time, I do not believe this shipping company should be allowed to remain in business. I also received an email from them asking if i would like them to place my package in my amailbox which is against the law for anyone other than **** to place items in mailbox.

  

  Business Response

  Date: 04/04/2024

  Good day,

  Thank you for reaching out to us with your concerns about your recent experience with UniUni and your order from Temu. We take these matters very seriously and want to assure you that we are committed to providing reliable and honest service.
  We understand your frustration and concern regarding the reported delivery attempts and the communication you received about placing your package in the mailbox. We want to clarify this situation and address any issues as quickly and effectively as possible.
  To this end, our **************** Manager will be in contact with you via email to confirm the tracking numbers of your package and provide any additional assistance needed. We want to ensure that you receive accurate information regarding your delivery and resolve any misunderstandings promptly.
  Please know that we are dedicated to upholding the highest standards of service and integrity. Your feedback is invaluable to us as it helps us improve and ensure that our practices meet our customers' expectations.
  Thank you for your patience as we work to resolve this matter. We appreciate the opportunity to address your concerns and look forward to assisting you further.
  Best regards,

  UniUni

• Initial Complaint

  Date:28/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has had my package since the 20th of March, tagged as out for delivery. It hasn't delivered or answered any of my emails or phone calls. All the forms I sent in just get an auto reply of wait 1-3 business day till an agent gets in contact. All the calls leave you on hold for hours or leave you on hour for hours then hang up on you. Till this day haven't heard anything on my package, very upsetting. Tracking# UUS0461692828836

  

  Business Response

  Date: 02/04/2024

  Good day,

  Thank you for reaching out and expressing your concerns regarding your package with tracking number UUS0461692828836. We understand your frustration due to the lack of updates and responses, and we apologize for the inconvenience this situation has caused.

  I would like to provide you with the latest information regarding your parcel. On March 28th, our warehouse updated the status of your package as missing. We recognize the distress this can cause and want to assure you that we are taking immediate action to locate it.

   During this period, our procedure is to exhaust all resources to locate the parcel. This includes a thorough search of the warehouse, all storage bins, and the driver's vehicle. We allocate a 14-day period from the update date to complete this comprehensive search.

   If, after these 14 days, the parcel is not located, we will update you accordingly with the next steps.

   We sincerely apologize for the delay and lack of communication you have experienced. Your package is a priority for us, and we are committed to resolving this matter as quickly as possible. We appreciate your patience as we work through this process.

  If you have any further questions or require additional assistance, please feel free to reach out to us. We are here to help and ensure a satisfactory resolution for you.

  Thank you,

  UniUni

  Customer Answer

  Date: 05/04/2024

   
  Complaint: 21499432
  
  I am rejecting this response because: They haven't updated any of the tracking information. I been calling and sending in customer support forms, since March 20th and still to this day haven't gotten a response, reply or answer to my calls or emails.  With the help of the Marketplace Specialist, have I found that the package is missing. As for giving them patience and two week to look for a missing/stolen package, that's not good. Better  they send me and the vendor emails saying the package is missing/stolen and will compensate.
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 10/04/2024

  Hello ****,
  I appreciate the update you've provided.
  Regrettably, our team is unable to provide any additional details beyond what was previously communicated. We apologize sincerely for any frustration this may cause.
  Typically, our standard protocol entails a 14-day waiting period before we can propose a resolution for a missing parcel. Kindly keep an eye out for an email from our team containing a resolution for your case.
  Thank you,
  UniUni

• Initial Complaint

  Date:27/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have reported several times that the picture in the email. My package was delivered to the wrong address. I received a response with a ticket open and asking to send a picture to check the discrepancies which clearly shows I live upstairs. The picture the delivery person sent me shows a wooded fence I have an iron fence upstairs. The issue was then that they could not open up my attachments. Finally the issue was to be escalated within 1-2 business days. It has now been 4 business days. When I called ******* told me it was in escalation process when I requested a supervisor or his name he hung up on me.

  

  Business Response

  Date: 02/04/2024

  Good day, 

  Thank you for reaching out to us and expressing your concerns regarding the delivery of your package and the follow-up service you received. We truly apologize for any frustration and inconvenience you have experienced.
  Upon reviewing our records, we have located your resolved customer support ticket. Approximately 6 days ago, our team offered a resolution to the issue you reported concerning the delivery of your package to the wrong address. Since we did not receive a response to this resolution, it was understood that the matter had been resolved to your satisfaction.
  However, given your recent message, it seems there may still be unresolved concerns. We take your feedback seriously and are committed to ensuring your complete satisfaction. To address this matter effectively and ensure a prompt resolution, we would like to revisit the issue and provide any necessary assistance.
  Please let us know if there are specific aspects of the resolution that were not satisfactory, or if there are further actions we can take to rectify the situation. We are here to help and ensure that your concerns are fully addressed.
  Again, we apologize for the inconvenience and the service experience you described. We appreciate your patience and are dedicated to improving our customer service and delivery processes.
  Warm regards,

  UniUni

  Customer Answer

  Date: 02/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:27/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made 2 tickets on the support page about my package and it said i would receive a responde with 3 days and i have receieved nothing , i have made various phone calls and nobody answers , the uni uni page says my parcel is at warehouse and that my address is incorrect but i have receieved all my packages to my addres without a problem please help !

  

  Business Response

  Date: 02/04/2024

  Good day,

  Thank you for reaching out regarding your concerns about the delivery of your package and the responsiveness to your support tickets. We apologize for any inconvenience and stress this situation has caused you.
  We have reviewed your case and found that your customer support ticket is actively being responded to by our team. However, we are currently experiencing issues with ****** Maps not producing your address in the correct format. This has contributed to the challenges in processing your delivery and responding to your queries in a timely manner.
  Please be assured that we are actively working on resolving this technical issue to ensure your address is correctly recognized and your parcel is dispatched from our warehouse without further delay. Our team is committed to providing you with updates and ensuring that this matter is resolved promptly.
  We understand how important it is to receive your packages on time and appreciate your patience as we work through this unusual challenge. If there is any additional information that could assist us in expediting this process, or if you have any other concerns, please feel free to share it with us.
  Again, we apologize for the inconvenience and thank you for your understanding as we work to resolve this matter.
  Warm regards,

  UniUni

• Initial Complaint

  Date:27/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2024 I received a package I was waiting for. The Courier was "UniUni" he asked for my name and before I knew it he took my picture and left immediately. He did not ask for my authorization, did not provide an explanation on why he took the picture, how it was going to be used, stored...etc I contacted UniUni through their support and they still have not deleted the photo they took. They are not responding and the reason why I am now filing a compliant with the BBB to assist me with this organization.

  

  Business Response

  Date: 02/04/2024

  Good day,

  Thank you for reaching out to us with your concerns regarding the delivery of your package on February 28, 2024, and the subsequent photo taken by our courier. We take your privacy and concerns very seriously and would like to provide clarification on this matter.
  As part of our standard operating procedure, our drivers are instructed to take a picture of the customer's hand receiving the parcel, and not a full view of the customer. This practice is intended to serve as proof of delivery while respecting the privacy of our customers.
  After reviewing the delivery details associated with your tracking number, we have verified that there is no picture uploaded showing you in full view. The proof of delivery photos uploaded by the driver have been attached for your reference to confirm this.
  We apologize for any misunderstanding or discomfort this situation may have caused you. Please be assured that the photograph taken was solely for the purpose of confirming delivery and is handled in accordance with our privacy policy.
  We also regret to hear about the delays in responding to your concerns through our support channel. We are addressing this to ensure better responsiveness in the future.
  Your feedback is invaluable to us as we continuously strive to improve our services and customer experience. If there are any further actions you would like us to take or additional information we can provide, please do not hesitate to let us know.
  Thank you for bringing this to our attention, and we apologize again for any inconvenience or concern this has caused.
  Sincerely, 

  UniUni

• Initial Complaint

  Date:26/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product through Apollo Box. The delivery address given was available in the tracking information for me to view once it was shipped, so I knew the address was correct. Once Uni Uni got their hands on the package, they attempted twice to deliver it to an address I never heard of. It was never entered into any system, nor was the address recorded in the tracking information. I contacted their customer service, and they asked me to prove it was my package by providing the tracking number, the original address to which it was intended to be delivered, my name, and my number. I provided this information, but I never heard back from them again. I tried to reach out to them several times afterward to no avail. I even had Apollo Box try to reach out to them (apparently, they were successful to some extent). Still, for some unknown reason, ********** decided to refund me the money that I spent without explaining what happened and why they gave up attempting to facilitate the delivery. That being said, I am to be refunded, but I would like to report Uni Uni for mail theft and fraud.

  

  Business Response

  Date: 02/04/2024

  Good day,

  Thank you for your message and for sharing your concerns regarding the delivery of your product ordered through Apollo Box. We are genuinely sorry to hear about the issues you've encountered with the delivery process and the subsequent communication challenges.
  We want to assure you that we take such matters very seriously. Upon receiving your message, we have located your customer service ticket and escalated the issue surrounding your tracking number to our warehouse team with the highest priority. We are committed to ensuring that your parcel is delivered to the correct address by Friday.
  Regarding your concerns about mail theft and fraud, please know that we uphold the highest standards of service integrity and security. We understand the gravity of your concerns and are dedicated to thoroughly investigating this matter to provide clarity and resolve any issues.
  We deeply apologize for any inconvenience and distress this situation may have caused you. Your satisfaction and trust are of utmost importance to us, and we are working diligently to rectify this situation.
  Should you have any further questions or require additional assistance in the meantime, please do not hesitate to reach out. We are here to help and ensure a satisfactory resolution to your delivery concerns.
  Warm regards,

  UniUni