Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst delivery service Ive ever had to deal with. I have called them 7 times since 7/19/2024 it is now 11 days later and I still have not received my package. Saying the address is wrong when it clearly is not. They are incompetent and should not be delivering in the **. Ive been told several different lies. The last person just said they wont deliver and hung up in my face. The customer service is **** poor and the delivery is so late I no longer need want the package

  Customer Answer

  Date: 01/08/2024

  Tracking number : UUS47E0578342296431

  

  Business Response

  Date: 20/08/2024

  Good day,

  Thank you for sharing your experience with us. We're truly sorry to hear about the difficulties youve encountered with our service, and we deeply regret the frustration this has caused.
  We understand how upsetting it is to have called multiple times and still not received your package, especially when you were given conflicting information. This is certainly not the level of service we aim to provide, and we apologize for the negative experience.
  We wish to inform you that your package has been returned to the sender in accordance with their policy. We sincerely apologize for any inconvenience this may have caused. For further information regarding your package, we kindly ask that you reach out directly to the sender or seller. Unfortunately, since the package is no longer in our warehouse, we are unable to provide additional details.
  We know this situation has been frustrating, and we are committed to learning from this experience to improve our service. Thank you for bringing this to our attention, and please dont hesitate to reach out if theres anything more we can do to assist you.

  UniUni

• Initial Complaint

  Date:29/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello UniUni,I hope this email finds you well. I am reaching out to follow up on the recent correspondence regarding the damages to our driveway caused by one of your drivers.Yesterday, I received a concerning call from my attorney indicating that your company had wrongly informed the Law Firm that the issue had been resolved. Unfortunately, this is far from the truth. As previously communicated in my email to you on Monday, July 1st, I provided a video link clearly showing the tar marks left by your driver in our driveway. Despite your email on Friday, June 28th, stating that you take these matters seriously, the damage remains unaddressed.Given the gravity of the situation and the lack of progress in resolving this matter, I urge immediate attention to rectify the damage caused. Our driveway requires prompt repair, and I kindly request a concrete plan for resolution.I seek a formal resolution to fix the damages on our driveway promptly. Please provide a detailed plan of action and timeline for repairing the tar marks left by your driver.Your swift response and cooperation in resolving this issue are greatly appreciated. I look forward to your prompt attention to this matter.Best regards,***********************, ************

  Customer Answer

  Date: 30/07/2024

  Hello no this is not in litigation.

   

  

  Business Response

  Date: 31/07/2024

  Dear ******,

  **** you for bringing this matter to our attention. We deeply apologize for the inconvenience and distress caused by the incident involving our driver.
  We have reviewed the video you provided and understand your concerns regarding the tar marks left on your driveway. We are committed to addressing this issue and working towards a resolution.
  We have reached out to you via your support ticket requesting additional information to help us better understand and resolve the matter:
  Condition of the Road: Were there any signs or notices in the neighborhood indicating that the roads or driveways were freshly repaired or that tar had been recently laid? This information will help us understand the context and the driver's awareness of the situation.
  Police Report: We appreciate that your husband filed a police report with the Tinley Park Police Department (Event #*********). If possible, could you please provide us with a copy of the report? This will help us in our investigation and resolution process.
  Additional Details: Any other relevant details or documentation that you can provide will be helpful in assessing the situation accurately.
  Our goal is to resolve this matter promptly and effectively. Once we have the necessary information, we will work on a concrete plan to address the damage and provide you with a timeline for the repairs.
  Thank you for your understanding and cooperation. We look forward to your response with the requested information.
  Best regards,

  UniUni

  Customer Answer

  Date: 06/08/2024

   
  Complaint: 22036792
  
  I am rejecting this response because: I received the email from *************************, the VIP Client Relationship Manager for UniUni and replied back to her email with the information requested and I have not received a reply to the outcome of repairing our driveway.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/08/2024

  Dear ******,

  Thank you for bringing this to our attention, and we sincerely apologize for the oversight. It appears that your support ticket was closed in error, and we are currently investigating this issue.
  I want to assure you that *************************, our VIP Client Relationship Manager, has immediately followed up on your concerns regarding the repair of your driveway. We deeply regret the delay in responding to you and are committed to resolving this matter promptly.
  Thank you for your patience, and we will keep you updated on the progress.
  Sincerely,

  UniUni

  Customer Answer

  Date: 20/08/2024

   
  Complaint: 22036792
  
  I am rejecting this response because: the company is not yet to give me a plan to fix our driveway. I sent video link and photos several times and I still have not heard what the plan to fix will be.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 23/08/2024

  Dear ******,
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the ongoing frustration and lack of communication regarding the repairs to your driveway.
  We have located your support ticket and see that our manager had assured you that the station manager and the driver would be in contact with you to discuss the repair plan. You were also advised to connect with our manager by a certain date if no contact was made. It appears that there has been no follow-up on your ticket since then, and we deeply regret this oversight.
  If you have not yet been contacted regarding the repairs, we invite you to respond to your support ticket so we can escalate this matter and ensure you receive the attention it deserves. We are committed to resolving this issue and providing you with a clear plan to address the damage to your driveway.
  We apologize for the delay and appreciate your patience as we work to make this right.
  Sincerely,

  UniUni

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 22036792
  
  I am rejecting this response because: Still need the final resolution on fixing the driveway. ***************** did come out to our home on Thursday, August 29th to see our driveway but did not clarify the plan and timeframe on fixing the driveway. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 18/09/2024

  Dear ******,
  Thank you for your continued patience as we work to address the damages to your driveway. We understand the frustration this has caused and sincerely apologize for the delay in resolving the matter.
  Please rest assured that we have followed up once again with our Station Manager and requested that they immediately reach out to the driver involved to ensure they connect with you directly. We have also requested the drivers information and will be following up via your support ticket #****** with any further updates.
  We take this situation very seriously and are committed to ensuring that this matter is resolved as quickly as possible. A concrete plan for addressing the driveway damage will be provided to you as soon as we have all the necessary details.
  If you have any further questions or concerns in the meantime, please do not hesitate to contact us. We appreciate your understanding and look forward to resolving this issue promptly.
  Best regards,

  UniUni

  Customer Answer

  Date: 18/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:26/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* refuses to deliver to my house or my post office. Won't let me pick up order. Refuses to explain why they can't do any of these. These restrictions on delivery weren't disclosed when I made the purchase.

  Customer Answer

  Date: 26/07/2024

  Company is refusing to deliver to my on base address. When I arrange for the local post office to accept the delivery they refused to deliver to that. They won't let me pick up my order. They refuse to explain why they won't deliver to these locations. They also never disclosed these delivery restrictions. Instead they're just responding with the same cut/paste demand that I give them another address.

  

  Business Response

  Date: 31/07/2024

  Hi **********,
  Thank you for contacting UniUni.
  We understand your frustration and want to clarify our delivery process. Unfortunately, we do not deliver to PO Boxes, postal offices, or military bases. UniUni has encountered significant challenges delivering to these types of establishments. Despite our best efforts, 9 times out of 10, the post office box business will reject the parcel. This is not due to a lack of effort on our part; we have made numerous attempts to deliver to these locations, but the nature of these addresses often results in failed deliveries.
  To ensure that your package reaches you successfully, we require a home address or a workplace address. This way, we can avoid the issues associated with delivering to PO Boxes and similar locations and provide you with a more reliable service.
  In order to proceed with your second delivery, could you please provide us with a physical address?
  We look forward to hearing from you soon and appreciate your understanding and cooperation.
  Best regards,
  UniUni

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 22050287
  
  I am rejecting this response because:
  

  The business hasn't made any attempt to solve the problem, they've just restated their position that they won't deliver to my address because they don't want to. I offered two separate alternatives (the post office and picking it up myself) and they refused those as well. I can't buy a house to make it easier for you to drop off a package.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:26/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i Have a package that Ihave been waiting on and should have arrived already. I submitted numerous tickets all to go unanswered. i spoke to the worst phone customer service agents who all had attitude and did not care. I have been told different information on each call as well. The give an excuse of why the first delivery failed, not due to my address, and immediately a I get a notification that the second attempt failed and is being sent back to warehouse. Nobody even tried to deliver it in the first place. Then I get told they will redeliver yet that didn't happen either. so I call and get some guy with an attitude and I ask for a supervisor then he just tells me they will call me back sometime. So I ask his name and he hangs up on me. Does this company ever actually deliver anything? Given the reviews and complaints, its amazing they are in business. I thing a large scale lawsuit would have been submitted by companies who use them. But they don't and allow this company to pull these stunts. I want my package that I have been waiting on.Tracking number uus47g0830345235598

  Customer Answer

  Date: 26/07/2024

  I just want them to rectify the issue with my package.

  

  Business Response

  Date: 31/07/2024

  Dear ****,
  We deeply apologize for the frustration and inconvenience youve experienced with your delivery. We understand how important it is to receive your package promptly and the dissatisfaction caused by the lack of clear communication and the unprofessional behavior you encountered.
  We have investigated your case and found the customer support ticket where this information was shared. Your parcel (tracking number UUS47G0830345235598) was returned to the vendor's warehouse on July 30, 2024, at 07:57:42. This return was due to multiple failed delivery attempts, despite the address not being the issue.
  To resolve this, please reach out to the vendor directly to discuss your options for either receiving a replacement or obtaining a refund. We understand how frustrating this process has been, and we are taking steps to improve our service and communication to prevent such issues in the future.
  We are also escalating your experience to our senior management team to ensure appropriate action is taken regarding the conduct of our customer service agents. We are committed to addressing these concerns and improving our service standards.
  Thank you for bringing this to our attention, and we apologize again for the inconvenience. If you need any further assistance, please do not hesitate to contact us.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 22048963
  
  I am rejecting this response because:
  Though I am accepting the fact that you are actually taking responsibility and have actually admitted the wrong doing. The only thing that is the rejection part of this is I wanted to just state that the sender/seller is being extremely difficult due to this issue. I'm not sure if it is possible, but to add to what you said you will do in your response, but if it is possible to reach out to Temu and let them know as well. They are still under the illusion that you will be delivering the package and so as of now they aren't doing anything about it. I don't know if it is a lack of transparency or what. But ultimately I do accept a majority of your response. Thank you and thank you for looking into it and admitting wrongdoings on behalf of especially the customer service agents and the actual delivery agents.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/08/2024

  Dear ****,

  We sincerely apologize for the distress and frustration youve experienced with your delivery and our customer service. We understand how disappointing this situation has been and appreciate your patience as we work to resolve it.
  After a thorough review, we regret to inform you that your parcel has been deemed lost in transit. The tracking number has been updated to reflect this status. Your vendor has the ability to confirm this information and should be able to offer you a refund. They can also submit a claim to UniUni for reimbursement.
  Additionally, our customer service team has sent a request to confirm whether you have received a refund from Temu. We are committed to ensuring that you receive the compensation youre entitled to.
  Once again, we apologize for the inconvenience and the poor experience youve had with our service. We are taking your feedback seriously and will work to improve our processes.
  Thank you for your understanding.
  Sincerely,

  UniUni

• Initial Complaint

  Date:26/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** UniUni delivered an item purchased through "needest.com" that was delivered on 7-4-24, with photos showing delivery to the wrong address. Issue brought to UniUni's attention and Needest.com, I sent photo proof of incorrect address delivery on 7-8-24, and have not received a response after several emails. Attached photos show the house delivered to with package on doorstep, and my house (grey.) Photos were sent to UniUnI upon their request on 7-8-24.

  

  Business Response

  Date: 31/07/2024

  Dear *******, 

  We apologize for the inconvenience and frustration you've experienced regarding your delivery.
  Upon reviewing your case, we found your customer support ticket and determined that a system error prevented it from being assigned to a team member. We sincerely apologize for this oversight and the lack of response to your previous emails.
  We have now instructed our customer service team to respond to your ticket and offer a resolution promptly. Thank you for providing the photo proof of the incorrect address delivery. We will work to resolve this issue as quickly as possible.
  Thank you for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us.
  Best regards,
  UniUni

  Customer Answer

  Date: 01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:25/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This delivery driver from the unreliable service UniUni made no attempt to enter my building and provided no actual proof of delivery. yet it was falsely marked as delivered. No contact attempt was made and the driver mindlessly took a photo of a door that literally stated to use the other door. and then just a close up photo of the package, no actual proof of delivery. The even marked it as "signed for". Pretty sure that is illegal. All I want is my package to be delivered and not kept by someone who refuses to do their job correctly. Costumer service for UniUni is a joke.

  Customer Answer

  Date: 25/07/2024

  My name is ******************************* and the tracking number for my package was

  UUSC000003067209

   

  I tried explaining it to their customer service "chat bot" and they just considered it resolved just because they "put a delivery photo" when the photo shows no proof of delivery. 

  

  Business Response

  Date: 31/07/2024

  Good day,

  We apologize for the confusion and frustration you've experienced with your delivery.
  Upon review, we found that there has been no attempt to deliver your parcel yet, as it is currently going through customs today. It should be released to UniUni for delivery within the next ************************************************************************** our possession.
  If the delivery notifications you are receiving from the originating logistics company are confusing, please connect with them to verify the parcel status codes. Once UniUni physically has your parcel, we will update the status and proceed with the delivery promptly.
  Thank you for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us.
  Best regards,
  UniUni

• Initial Complaint

  Date:24/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number:UUS47F0469344816108 One number in the zip code is wrong, ***** is what it should be. I have sent several emails with no response and have called twice only to be put on hold for 50 minutes and then have my call not answered and then dropped. Their website says to contact them but there is zero way to contact them so I can only assume this shipping service is a scam. They also will not provide an address to their Warehouse so I can pick up my item. This should NOT be this hard. I just want my package that I paid a lot of money for and they are not delivering it and not letting me contact them via any services or via the steps they outlined on their own website. Do not use this service.

  

  Business Response

  Date: 31/07/2024

  Dear *******,

  We deeply apologize for the inconvenience and frustration you've experienced with your delivery.
  Our leadership team has been actively engaged via LinkedIn to coordinate the second delivery of your parcel (tracking number: UUS47F0469344816108). We understand there was an error in the zip code, which should be *****. The warehouse is currently having difficulties placing the parcel on a delivery route, but please be assured that our leadership team is working closely with the warehouse to resolve this issue and will provide you with frequent updates.
  We understand how critical it is to receive your package promptly and the challenges you've faced in contacting us. We are committed to improving our communication and service to ensure such issues do not occur in the future.
  Thank you for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us.
  Best regards,
  UniUni

• Initial Complaint

  Date:24/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuesday July 23 my order was out for delivery. I didn't get it, no updates and still says out for delivery. Uni hung up on me when I finally got someone. They are not answering my emails, ************ is the worst ever. They are rude, toss your packages. One guy actually swore at me. I imagine mine is long gone. Company I bought from won't help either

  Customer Answer

  Date: 24/07/2024

  They still have not delivered item or gotten back to me.  They are a horrible company that breaks your items when they toss at door, or never deliver

  Customer Answer

  Date: 24/07/2024

  I am not understanding what I need to do...they won't answer my messages, won't give me an update.   this has sat since yesterday...Tuesday, July 23, 2024 8:22 AM
  ON L5T 1R8 CA
  Out for delivery
  Tuesday, July 23, 2024 7:16 AM
  ON L5T 1R8 CA
  Received in destination province
  Monday, July 22, 2024 3:01 PM
  ON L5T 1R8 CA
  In transit to *******, ON       Still no reply from them on estimated arrival.  I think they lost or stole it

  Customer Answer

  Date: 24/07/2024

  BRUNI000520006951864  tracking number

  

  Business Response

  Date: 31/07/2024

  Good day,

  We apologize for the frustration and inconvenience you've experienced with your delivery and our customer service.
  We are pleased to inform you that your parcel was successfully delivered on July 24, 2024, at 8:49 PM to *********************************************************************************************. Please find the Proof of Delivery (POD) pictures attached for your reference.
  We are concerned to hear about your negative interactions with our agents. This does not reflect our high standards of customer service. We are investigating this matter and will take swift action to address it.
  Thank you for bringing this to our attention. If you have any further questions or need additional assistance, please let us know.
  Best regards,
  UniUni 

  Customer Answer

  Date: 02/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:24/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $75 worth of items from **** for my small business. The order was shipped through the carrier UniUni - tracking number UUS47B0837338612542. The address I supplied is a street address for my local post office, which every other carrier has been able to use without an issue. A delivery attempt was made by the UniUni driver on July 21, 2024, at 10:59 a.m., according to the tracking number. The post office is open and able to receive packages on Saturdays until noon. I know this for a fact since I was at the post office that day at 11:30 a.m., picking up another package. However, the driver marked it as a "failed delivery attempt" and returned it to an unknown warehouse. According to the tracking number details, I was instructed to contact UniUni to arrange for a second delivery. Four days of emails, and three days of phone calls occurred before I actually spoke to a live person today (I did not receive any emails). On Monday, the phone calls kept being disconnected before I was even put on hold. Yesterday, I called four times, each time being placed on hold from anywhere between 15 and 30 minutes before the calls were disconnected. Today, I placed two phone calls, the first was disconnected after 10 minutes. I finally got a live person after being on hold over 30 minutes the second time. I was told there was no way they could deliver my package to the post office (even with a street address on it). I need the items in the package by this Friday the very latest. I was told that I might be able to go to the warehouse, somewhere in ********** to pick up the package. However, the representative did not know the address of the warehouse and advised me that I would get an email with the address within 24 hours. After giving up on further action with the representative, I ended the call saying I would wait for the email. However, I then learn on their website that customers can only pick up packages at a warehouse if they live in ******! This is not an option!

  

  Business Response

  Date: 31/07/2024

  Good day,

  We deeply apologize for the inconvenience and frustration you've experienced with your Temu order.
  We have located your ticket (#******) and verified that an agent successfully booked your second delivery just 24 minutes ago. Unfortunately, we do not offer a self-pickup option in the *************. However, we have escalated your tracking number (UUS47B0837338612542) to ensure it is delivered before the 7-business day expectation previously provided.
  We understand the urgency of your situation and the importance of receiving your items promptly. We are doing everything we can to expedite your delivery and ensure it reaches you as soon as possible.
  Thank you for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us.
  Best regards,
  UniUni 

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 22036731
  
  I am rejecting this response because: a second attempt to deliver was apparently made on Wednesday, July 31st and again, they refused to leave it with a postal agent to put in my box, after implying that it would be delivered without an issue. Two days ago, I got a response to an email asking why it wasn't delivered during the second attempt and they said they're looking into it and would get back to me within ***** hours. I still have not heard back from them. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/08/2024

  Dear *****,
  We sincerely apologize for the continued issues with your delivery and the frustration this has caused. We understand how disappointing it is to have your parcel undelivered despite multiple attempts and the lack of clear communication.
  Regarding deliveries to PO Boxes, Id like to clarify that UniUni faces challenges in delivering to PO Boxes in the **, as this service is provided exclusively by ***** Our system requires a physical address to ensure your package reaches you directly and securely.
  Given the circumstances, your parcel will be returned to the vendor. We deeply regret that your experience with UniUni was not what you expected and apologize for the inconvenience.
  Thank you for your understanding, and we appreciate your patience throughout this process.
  Sincerely,

  UniUni

  Customer Answer

  Date: 13/08/2024

   
  Complaint: 22036731
  
  I am rejecting this response because:

  A. My name is ********, not *****. You couldn't even make an effort to get my name right in your response. 

  B. There was a street address on the package. One for the post office for that specific reason, UniUni is the ONLY delivery service that I've had a problem with leaving a package with the US ************ a government controlled company that handles millions of packages every day. 

  C. I had to get refunds from two separate companies and then reorder the items. I requested that the shipments be sent via any company other than UniUni. They were shipped through 3rd party companies who both had no trouble delivering the packages to the post office for me. I've had my accounts flagged at both Temu and BloomChic that they are not allowed to use UniUni to ship my orders since I'll never receive them.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:24/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My orders from *** express have been sent back to their warehouse on ***** claiming my address was incorrect. I have used the same address for at least 6 other packages before, and all of them were sucessfully delivered. Since then I have tried to call them (calls never get answered) or e-mail them or fill out their customer service forms. So far I havent heard back from them and I believe they have no intentions on delivering my orders or wait for me to give up and go to their warehouse which is a 2 hour trip one-way for me.My order tracking number is UUSC000002865518

  

  Business Response

  Date: 31/07/2024

  Good day,

  We apologize for the inconvenience and frustration you've experienced with your AliExpress order.
  We have located your ticket and successfully updated your address. It appears that the initial format was confusing for the driver, preventing them from determining which was the apartment number and which was the street number.
  We have escalated your tracking number (UUSC000002865518) to the warehouse, and you can expect your parcel to be delivered by Sunday.
  Thank you for your patience and understanding. If you have any further questions or need additional assistance, please let us know.
  Best regards,
  UniUni 

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 22036439
  
  I am rejecting this response because:

  Thank you for your response and for updating my address. However, its now Monday and I still havent received my parcel. My tracking status remains delivery attempt unsuccessful since July 17th, even though I was home every day and no delivery attempt was made.
  
  I appreciate your help and would like to know the next steps to ensure my order is delivered as soon as possible.
  
  *******************************

  

  Business Response

  Date: 12/08/2024

  Dear *****,
  Thank you for your patience, and Im sorry to hear that you still havent received your parcel. Our team successfully booked the second delivery, but it appears the warehouse missed it. We are actively following up with them today to ensure this is addressed.
  We will confirm the new booking and follow up with you directly through your customer support ticket as soon as we have an update.
  Please accept our sincere apologies for the delay and any inconvenience this has caused. We are working to ensure your order is delivered as soon as possible.
  Thank you for your understanding.
  Sincerely,

  UniUni