Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEVER RECEIVED MY PACKAGE FROM *******. I ordered merchandise on June 30, 2024. I received a message from ******* on July 4, 2024, stating "abnormal delivery" because of the address. Confirmed the correct address with a Uni Uni rep on three separate occasions ( was told by a rep that they already had the correct address). I have sent many tickets that don't get answered. I requested re-delivery three times, totaling a 24-day delivery wait. Uni Uni rep sent me a picture of a driver trying to deliver my package to a dirt field on the wrong street. My package was sent back to the warehouse, I received a second "abnormal delivery" message on August 5, 2024, and now when I try and contact Uni Uni by phone my call is answered but no one says anything. Uni Uni has offered no solution, and plans on never delivering the package I paid for.

  Customer Answer

  Date: 08/08/2024

  The name of the seller is ***** U.S. I would like ***** to deliver the merchandise I paid for as soon as possible.  

  

  Business Response

  Date: 12/08/2024

  Dear *****,

  We apologize for the frustrating experience youve had with your delivery. After reviewing your case, we followed up on your ticket and found that your parcel was returned to the vendor's warehouse on July 29th, 2024.
  We understand how disappointing this situation has been, especially after confirming your address multiple times and waiting for re-delivery. At this point, we recommend reaching out to the vendor directly to request a replacement or a refund for your order.
  We also want to let you know that weve identified key areas where our communication between customer support and the warehouse needs improvement. We are actively working on resolving these issues to ensure that no one else experiences the same challenges in the future.
  Were sorry for the inconvenience and lack of communication youve experienced, and we appreciate your understanding. If theres anything else we can assist you with, please dont hesitate to reach out.
  Sincerely,

  UniUni

  Customer Answer

  Date: 14/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an ongoing issue .I have lost many packages containing one of a kind merchandise that cannot be replaced due to this delivery service company negligence. This company likes to leave packages in unauthorized and unsecured location in my building. I have contacted them several times regarding this matter , have left a letter on my mailbox asking them to never leave packages in this said public area which is a lobby because they are often stolen. I have even gone an xtra mile to be proactive and everytime I see that Uni Uni has my packages , I go to their website and update delivery instructions practically begging them not to leave my packages in the lobby and bring them to my apartment door as outlined on the address. To no avail and as a result on July 24th 2024 my packages were stolen from the unsecured and unauthorized location where delivery person left my packages. The person took pictures and clearly it was evident that the packages were delivered incorrectly. He left my packages in a public area located near mailboxes not designated for packages as this building doesnt have a mail or pkg room and all packages should be brought to the buyers door . There are two working elevators in the building and an intercom system. I contacted Uni Uni they said they would investigate. On July 26th I got notifications that they would be issuing a refund . I sent them all the information requested such as receipts and choice of refund payment app. The app I chose was not an option for them and was asked to send my ****** information. I did this and waited for my refund and never received it. I On July 28 I was asked to send tracking numbers which was already outlined in my initial complaint . Then I started receiving messages that was received during the initial process of my complaint. I was told they only refund up to ****** my purchase totaled ****** On Aug 2 I receive message to go to vendor. ? The vendor stated its not their responsibility . What changed?

  Customer Answer

  Date: 08/08/2024

  Hello, as we discussed . When I reported to ******* that my packages were stolen due to their drivers negligence . They reviewed my complaint and responded with offering me a refund  up to ****** my items missing  totaled 185.00  Please see the messages.

  

  Business Response

  Date: 12/08/2024

  Dear *******,

  We sincerely apologize for the confusing and frustrating communication youve experienced with our team. We understand how distressing it is to lose valuable, one-of-a-kind items, and we deeply regret the inconvenience this has caused.
  Its clear that despite your efforts to provide specific delivery instructions, your packages were still left in an unsecured location, leading to their theft. We take this matter very seriously and apologize for not meeting your expectations.
  Regarding your refund, we understand the confusion around the process. We want to assure you that your refund is being processed and will be completed by Wednesday, August 14th, 2024. We apologize for the delays and any mixed messages you received along the way.
  Thank you for your patience and understanding as we work to resolve this issue. If you have any further concerns, please dont hesitate to reach out.
  Sincerely,

  UniUni

• Initial Complaint

  Date:06/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  package i ordered from doki doki cosplay has yet to arrive i have tried calling multiple times to see. what the deal is but never get through i have a convention coming up and i need the cosplay for both the convention and contesti will be participating in

  

  Business Response

  Date: 12/08/2024

  Good day,

  Thank you for reaching out to us. Im pleased to confirm that your parcel was successfully delivered on August 3rd, 2024, at 12:35 PM to the following address:
  *******************
  Apartment 102
  ***********************
  For your reference, we have enclosed the proof of delivery photos for your review.
  If you have any further questions or concerns, please dont hesitate to contact us. Were here to help.
  Best regards,

  UniUni

• Initial Complaint

  Date:02/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction 07/09. Delivery on 07/27. I got a text from ******* stating that my packages were delivered on 07/27 at 6:55am. I went downstairs a half hour later to do the laundry and I did not see any packages there. I didnt notice the text until around the time I got up to do laundry. So my packages were stolen. The tracking numbers are GV24US00U001279134 and GV24US00U001299330. I contacted them that Saturday and the *** said that shell have my ticket escalated. On Tuesday I contacted them and other *** said the same thing. I still havent heard from them or received any assistance. Today 08/02 I contacted them again and the *** was telling me that the tracking numbers are invalid. These are the same tracking numbers that Uni Uni provided when they sent a text saying that the packages were delivered. The *** was nasty and rude and he hung up on me. I would like to file a complaint. The amount in total was almost $253. The purchase was from *******. It was two pair of sandals and a pair of sneakers. I would like someone from UniUni to contact me regarding this case.

  

  Business Response

  Date: 12/08/2024

  Dear *********,

  Thank you for reaching out, and we sincerely apologize for the troubling experience youve had with your delivery and our customer service. We understand how frustrating this situation has been, especially considering the value of your order and the lack of support you received.
  After reviewing your customer support ticket, we have immediately instructed our team to offer a resolution. It appears that your ticket was meant to be escalated, but unfortunately, the agent who handled it was a brand-new team member at the time. While we review new agents' tickets daily, this one was regrettably missed, and for that, we sincerely apologize.
  We are committed to ensuring that this situation is resolved quickly and to your satisfaction. You can expect to hear from us soon with a resolution to your case. We deeply regret the inconvenience and stress this has caused, and we appreciate your patience as we work to make this right.
  Thank you again for bringing this to our attention, and please rest assured that we are taking your complaint seriously.
  Sincerely,

  UniUni

• Initial Complaint

  Date:02/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally lodge a complaint against UniUni **************** I have experienced consistent and unacceptable service from this company.I have resided at my current address for over 11 years and have received countless deliveries without issue. Despite this, UniUni has repeatedly marked my address as incorrect, resulting in delayed deliveries and the inconvenience of scheduling additional delivery attempts.Most recently, on July 29th, they delivered a package to my home several days late. This directly contradicts their claim of an incorrect address. It is evident that UniUni's claim of an incorrect address is a false and misleading excuse to avoid fulfilling their delivery obligations.Their poor service is compounded by their apparent understaffing, leading to significant delays in deliveries. This lack of resources and their dishonest practices are unacceptable.I request that the Better Business Bureau investigate UniUni *************** and take appropriate action to hold them accountable for their substandard service.Thank you for your attention to this matter.

  Customer Answer

  Date: 02/08/2024

  The UniUni tracking number is: UUS47M0834354388008

  

  Business Response

  Date: 12/08/2024

  Dear *********,
  Thank you for bringing this to our attention, and I apologize for the frustration this situation has caused. Weve located your customer support ticket and have verified that the agent assisting you has updated your address in our system. It appears there was an issue with the address formatting, which prevented a successful delivery. Our system aligns with ****** Maps, and occasionally, discrepancies in formatting between the vendors system and ours can lead to such problems.
  Im pleased to confirm that your parcel is now booked for a second delivery and is scheduled to arrive by Wednesday, August 14th. We appreciate your understanding and patience as we work to ensure this delivery reaches you without further issues.
  Best regards,

  UniUni

  Customer Answer

  Date: 14/08/2024

   
  Complaint: 22082978
  
  I am rejecting this response because:

  The package wasnt delivered today and there has been zero movement on this package from UniUni since August 2nd. This company is a complete scam and I have requested a full refund from the merchant. Ive let them know their courier is trash and lies about the status of deliveries and attempted deliveries. Ive attached a screenshot of the tracking information from the UniUni site which supports my argument that they havent delivered the package as promised and have no plans to. 

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 23/08/2024

  Dear *********,

  Thank you for reaching out and sharing your concerns with us. We want to provide you with an update regarding your parcel.
  We regret to inform you that your parcel was returned to the sender's warehouse on August 15th, 2024, at 17:22:33. We understand how disappointing this situation is and sincerely apologize for the lack of movement on your package since August 2nd.
  We acknowledge the frustration this has caused and the negative experience youve had with our service. We take your feedback seriously and will be reviewing our processes to prevent similar issues from occurring in the future.
  As your parcel has been returned to the sender, we recommend contacting the vendor directly to discuss a replacement or a refund. They will be able to assist you further in resolving this matter.
  We are truly sorry for the inconvenience and disappointment this situation has caused and appreciate your understanding.
  Sincerely,

  UniUni

• Initial Complaint

  Date:02/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered from temu and a delivery service called uniuni was supposed to deliver . Temu refunded my order but when I called the uniuni company they told me to wait 48 hours. After 48 hours they told again to wait 48 hours. And guess what happened after 48 hours? They told me to wait again. My parcel has been on the out of delivery status for ************************************************************************** stress. Their call center is very busy and the wait time is around 50 minutes. What do I do?

  Customer Answer

  Date: 02/08/2024

  The tracking status is out for delivery and the tracking code is JY247D10U446058531. Thank you!!

  

  Business Response

  Date: 12/08/2024

  Good day,

  Thank you for reaching out to us, and we sincerely apologize for the stress and frustration youve experienced with your delivery. We have reviewed your support ticket and, unfortunately, it appears that your parcel was lost in transit.
  Its great to hear that **** was able to verify this and promptly issued you a refund. We deeply regret that your delivery experience with us was not up to the standard you deserve, and we understand how disappointing this situation has been.
  We are committed to improving our services and ensuring that such incidents do not happen again. If there is anything else we can assist you with, please dont hesitate to let us know.
  Thank you for your understanding, and once again, we apologize for the inconvenience.
  Sincerely,

  UniUni

• Initial Complaint

  Date:02/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two items online, which were delivered by UniUni. One item was a plastic coffee bean grinder, and the other was a custom metal street address sign. When I retrieved the package from my front door, the bag was crumpled. No surprise when I opened the package, my metal sign was bent in half with the corners crumpled in. When I reviewed the video footage from the cameras at the front of my house, I could see the delivery person haphazardly throw my package from about 25 feet from my front door. There was no barrier or other reason to prevent this UniUni employee from walking that 25 feet and placing my package at my doorstep. I have no dogs, fence, or other reason for this except his lack of effort. His throw was off, as the package smacked into a support pillar before falling to the ground. Not happy with his first throw, he walked over, picked up the package and threw it the other five feet to my front door. I reached out to UniUni that night, creating a 'Customer support ticket' as suggested on their website. I explained the issue, explained I had video of the incident and provided a photo (since the website would not allow me to upload a video). I received a confirmation email that I would be contacted by an agent within 1-3 business days. Well 4 business days later, no contact. I called UniUni instead, and was placed on hold by a bot due to 'high call volume.' After some time, the bot told me my wait time was 25 minutes. After about 5 more minutes, the reported wait time did not decrease and I did not have infinite time to wait for a representative. UniUni ruined my purchased items, threw the items at my house, hitting my house pillar, and the company does not reached out to correct or address this issue. Very disrespectful to customers and the businesses they deliver for.

  

  Business Response

  Date: 12/08/2024

  Dear ******,

  Were truly sorry to hear about the way your package was handled, and we completely understand your frustration. Thank you for bringing this to our attention and sharing the details with us. Weve located your customer support ticket and have immediately forwarded your complaint, along with the video, to the station manager for an urgent review and follow-up.
  Additionally, we wanted to let you know that weve submitted an offer of resolution to your support ticket this morning. Please check your responses at your earliest convenience to review the details.
  We sincerely apologize for the inconvenience and the damage caused to your custom sign. We are committed to addressing this issue with the driver and ensuring such incidents do not happen again.
  Thank you for your patience as we work to make this right.
  Best regards,

  UniUni

  Customer Answer

  Date: 13/08/2024

   
  Better Business Bureau:
  
  I wish UniUni would have responded to my original complaint on their website without having to resort to utilizing the services of BBB.  Although late, I accept their response and hope to hear the outcome of their investigation.  Thank you BBB. 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order package they went to wrong address because they did not use ****** maps and took it back to warehouse I have emailed 5 time called 4 times get hung up on 3 times talked to customer service and was told they would contact me 1 to 3 days and be lucky they said they made one attempt which there was not any attempt made most of there deliveries are through contracted individuals and 5 days later still never heard from them this was some stuff for my son which *********** and now will not get because of uniuni

  Customer Answer

  Date: 02/08/2024

  UUS47L0838352838132

  

  Business Response

  Date: 12/08/2024

  Dear *****,

  Thank you for bringing this to our attention, and we sincerely apologize for the distress and inconvenience youve faced with your delivery. We understand how critical this package is, especially given that it was intended for your son in the military.
  Weve located your customer support ticket and have promptly forwarded your tracking number to our warehouse team for an urgent review. They are working to locate your parcel and arrange for a second delivery as soon as possible.
  Regarding your experience with our customer service, we deeply regret the lack of communication and the difficulties you've encountered. Please know that we are taking swift action to address this. All interactions related to your case will be closely followed up on, and we are committed to ensuring that our team provides the support and service you deserve.
  We appreciate your patience and understanding, and we will continue to keep you updated through your support ticket as we work to resolve this matter swiftly.
  Sincerely,

  UniUni

  Customer Answer

  Date: 22/08/2024

   
  Complaint: 22080097
  
  I am rejecting this response because:
  I did receive a email from this company that looked  automated asking updated address and to verify so they can deliver this making it sound like they will rush on this  well now has been over over 7 days and my package is still saying that it is sitting in there warehouse and no attempt has been made to bring my package or call me I have told them my number and have sent directions how to get to my home more than 3 times and still no attempt uni has been a nightmare in this situation very unprofessional now my package is just sitting in there warehouse for over 3 weeks 
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 23/08/2024

  Dear *****,

  We have located your customer support ticket and can confirm that a response was sent on Sunday, August 18, 2024, at 8:12 AM, requesting confirmation of your address. Unfortunately, it appears that we did not receive a reply, which may have delayed further action on your delivery. To ensure this matter is addressed promptly, we have resent the email to bring it back to the top of your inbox for easier visibility.
  Once we receive your confirmation, we will escalate the second delivery booking as a priority. We understand how important it is for you to receive your package, and we are committed to resolving this issue as quickly as possible.
  Please check your email for our message, and kindly reply with the requested information so we can proceed with the delivery.
  Sincerely,

  UniUni

  Customer Answer

  Date: 23/08/2024

   
  Complaint: 22080097
  
  I am rejecting this response because:
  I have waited and I have already responded to there message with no response back in a email they have sent to me to verify my address I have even taken more actions by calling them again to make a attempt but they will not answer or there system hangs up on me multiple times I figure 3 attempts on my part to go the extra mile to get stuff that I should not have to beg for or chase down because of there neglect and poor communication skills they are not in any way trying to deliver this package they have made zero attempts I even left my phone number and directions if they have any issues in the last message that they had sent to my email a week ago around August 18th  i verified and had with no response from them after sending it back to them...

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 02/09/2024

  Dear *****,

  We apologize for the experience you've had, and we completely understand your frustration.
  We appreciate the efforts youve made to provide your address, directions, and phone number, and its unacceptable that youve had to chase us for a resolution. The lack of response on our part, both to your email and your calls, is not up to the standard we strive to maintain.
  We want to make this right. We will immediately escalate this issue to our delivery team to ensure that your package is prioritized and delivered to you as soon as possible.
  Thank you for your continued patience, and we are committed to resolving this for you promptly.

  UniUni

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 22080097
  
  I am rejecting this response because:
  If you was fixing the problem and making sure things getting delivered you would have done that by now the last email I recieved from you was August 15th not the 18th if you want to make it right you need to  stop making excuses and deliver this product but instead you keep replying to bbb instead of delivering just be honest and deliver it if you are not going to deliver then be honest and say that uni uni is not a good  company and will not deliver quit trying to make excuses and say how and say how you are going to deliver when there has been zero attempts if you was fixing the problem you would of already delivered it all your doing is replying before deadline from bbb and still not delivering this it has now been over a month and you have done nothing to fix this you want to fix this then deliver it to my door this week or just stop replying saying you want to fix this then deliver it 
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 18/09/2024

  Dear *****,

  We sincerely apologize for the challenges youve experienced with your delivery. We fully understand the importance of this package, especially given its significance for your son in the military, and we take full responsibility for how this situation unfolded.
  After thoroughly reviewing the details, we regret to inform you that your parcel has been returned to the vendor. We understand how disappointing this is, and we are truly sorry for the miscommunication and the lack of timely updates from our team.
  Please know that we are conducting a full audit of your experience to pinpoint the issues, and we are committed to taking corrective actions to ensure this does not happen again.

  Thank you,

  UniUni

  Customer Answer

  Date: 18/09/2024

   
  Complaint: 22080097
  
  I am rejecting this response because:
  This company says they are sorry and they will fix it but yet over 2 months went by and my product has not been delivered if you want to apologize then do the job and deliver it if your not then admit you won't if you want to make this right deliver this package there has been no attempt but a repeat of the same messages saying they will fix it but no attempt when you apologize you fix the problem if you apologize and never fix this problem then your apology is nothing but lies
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 25/09/2024

  Dear *****,

  We sincerely apologize for the inconvenience and frustration this situation has caused you, especially considering how important this package was for your son in the military. We understand your disappointment and want to acknowledge that this experience did not meet the level of service we strive to provide.
  Despite our efforts to escalate the issue, the parcel was unfortunately returned to the vendor's warehouse due to an address discrepancy. While we regret that we were unable to resolve the situation as expected, at this point, the next step will require you to contact the vendor directly for assistance in arranging a replacement or refund.
  We recognize that you have made multiple attempts to resolve this, and we deeply regret that this has not been handled to your satisfaction. Please know that we take your feedback seriously and will be reviewing this internally to ensure such issues are addressed more efficiently in the future.
  Thank you for your understanding, and we truly apologize for the inconvenience and disappointment caused.
  Sincerely,

  UniUni

  Customer Answer

  Date: 25/09/2024

   
  Complaint: 22080097
  
  I am rejecting this response because: this is aautomated letter frome this company and still have not delivered if this is not fixed i will call bbb instead at this point and make a theft report of this company
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order off *****. They used this horrible delivery company as their delivery carrier. My order went out for delivery on 07/23/24 and I still have not received my order. I gave them a new address for delivery and still have not received my order or any updates on when I will receive it. They said my address was a PO Box but its not which is ridiculous.. My address is a business where I get packages delivered so they wont get stolen. This has been the most stressful delivery service Ive ever dealt with. Also, their delivery driver lied to me and said they delivered my package but never did.. Im sick and tired of this company. I just want my things.

  

  Business Response

  Date: 12/08/2024

  Dear Love,

  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the frustrating experience youve had with your delivery.
  After reviewing your support ticket, we immediately contacted our warehouse to ensure that your parcel is prioritized for delivery this week. It appears that while our customer support team properly booked your order, the warehouse unfortunately missed your parcel.
  We understand how stressful this situation has been, especially with the issues surrounding your address and the incorrect delivery status. Were committed to resolving this for you as quickly as possible.
  Please accept our apologies for the delay and the inconvenience this has caused. We will continue to monitor your case and follow up with you via your support ticket to ensure you receive your order without further issues.
  Thank you for your patience, and we appreciate your understanding as we work to make this right.
  Sincerely,

  UniUni

• Initial Complaint

  Date:02/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for a 2 part delivery from this company for weeks now as I can not go get kids school close due to me having 3 major surgeries and they first said failed delivery, but no one ever came. Im always home because I cant travel right now. I first filed for a ticket on the packages and never got a response. I then called the number provided which didnt work (its a non working number message), I then searched and finally found another phone number waited on hold 45 minutes then the gentleman told me it was back on the truck and going to be delivered again that was a week ago. I still have nothing and have put in two more tickets for it and still NOTHING! This company is horrible. I just want my packages even if they are dropped at the local post office to be picked up, something.

  Customer Answer

  Date: 08/08/2024

  Here is the tracking number below
  
  
  UUS47K0831350059662
  
  
  
  I called on July 26th and the gentleman at UniUni said my packages were on the truck to be delivered that day. Nothing came all day then it updated in the system that it was out for delivery on July 28th, but it never came. Then today it updated with a message saying 07:28:01 2024-08-02 Scanned parcel processing delay. Dallas TX.and I called the company again today was on hold 30 minutes and then they hung up and never called me back.
  
  
  
  If you need any other information let me know thanks!
  
  
  
  Thanks,
  ****************************;

  

  Business Response

  Date: 12/08/2024

  Good day,

  We sincerely apologize for the delay in responding to your inquiries and for the frustration this has caused, especially given the importance of receiving your packages during this time. We understand how critical it is for you to get your kids' school clothes, and we deeply regret the inconvenience you've experienced.
  After reviewing your case, we found that an agent did respond to your ticket, advising that the parcel was unfortunately lost in transit. We have also responded to your most recent email to offer a resolution. Please check your inbox for further details on how we can assist you.
  We are committed to making this right for you. If you have any further concerns or need additional assistance, please dont hesitate to reach out. We are here to help and ensure that your issue is resolved as quickly as possible.
  Thank you for your patience and understanding.
  Sincerely,

  UniUni