Complaints

This profile includes complaints for Wondershare Technology Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Wondershare Technology Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Wondershare Technology Inc.

  200 4445 Lougheed Hwy Burnaby, BC V5C 0E4

• 

  Wondershare Technology Inc.

  Ste 3152630 Croydon Dr South Surrey, ON V3s 6t3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchasing Wondershare ******* this company takes your credit information and then does not allow you to Manage Payment/Edit your Payment Method. Meaning you cannot change your payment information. When pressing Update button the next screen then says Edit your payment method. Pressing Credit Card results in Update failed. A customer should ALWAYS be provided the capability of changing their credit card information. Not allowing a customer tot change billing information is a deceptive trade practice.

  Business Response

  Date: 12/05/2025

  As for the issue you have encountered while using AI Sound Effect, our tech team has conducted a further analysis. We noticed your first attempt has already succeeded, and the sound effect has been generated successfully. If the generation processed has been finished, we are unable to apply for a credit return. Thank you for your understanding in this matter.
   
  At the same time, regarding the subscription for Creative Assets, unfortunately, we will not be able to refund you the renewal order this time. Firstly, we have marked the auto-renewal service on our pricing page, and you could click "Cancel any time" to turn to the ************** to cancel your subscription. Also, our system will send the renewal notification email 3 days in advance so you can have ample time to cancel the auto-renewal service yourself. We recommend that you check your mailbox or the spam box. So personal reasons like "I don't know it was renewed" or "I don't need it anymore" do not meet the refund scope. Here is the refund policy for your reference: *********************************************************. We seek your kind understanding. 

  Customer Answer

  Date: 13/05/2025

   
  Complaint: 23308113
  
  I am rejecting this response because:
  

  It has NOTHING TO DUE WITH THE COMPLAINT FILED. 

  You have not answered the complaint:.

  HERE AGAIN IS THE COMPLAINT FILED:

  When purchasing Wondershare Filmora this company takes your credit information and then does not allow you to Manage Payment/Edit your Payment Method. Meaning you cannot change your payment information. When pressing Update button the next screen then says Edit your payment method. Pressing Credit Card results in Update failed. A customer should ALWAYS be provided the capability of changing their credit card information. Not allowing a customer tot change billing information is a deceptive trade practice..

  ALL IMAGES ATTACHED TO COMPLAIN HAVE BEEN PROVIDED AND CORROBORATE THIS CLAIM.

  Sincerely,
  
  Rite Stuff

  Business Response

  Date: 13/05/2025

  Our senior agent now is following up with the tech issue reported by the customer, we will try to help and resolve the issue as possible as we can.

• Initial Complaint

  Date:12/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Im contacting you about deceptive practice violation and theft Ive experienced using services from Wondershare Technology. I was working on a video project and accidentally deleted a file from my video camera. I stumbled across their website ************************************ on Friday, April 4th, promising a data recovery tool with a success rate of 99.5% and clicked on the link that saids try it FREE. Their website, under the FREE ************** section also states, Wondershare Recoverit offers a free scan of any hard drive. You can also preview all file types, such as documents, photos, music, and videos, for free before data recovery. Their website also states that they have a free version for data recovery, allowing users to recover up to 100MB of data. I downloaded the FREE app and used their FREE preview, which deceptively showed that the lost file I was looking for was working perfectly. Ive attached a screenshot showing the file -NMR007.MP4 file that I was attempting to recover. However, to download the file size it was over 100 mb, I was advised to upgrade to a premium version, which I had no problem doing because the FREE preview showed that my file was working well and their app stated that I will be able to repair the app. Ive screenshotted the upgrade to the premium version screen on their app, telling customers to buy a product to download the file after the preview. I paid $42.49 to download the video, only to download it to see that it was a standstill image, and the file was still damaged. As such, I reached out to them via email for a refund since their services clearly did not work for me and they have a 7-day money-back guarantee refund policy and I was well within the 7 days. The rest of my complaint is detailed in a word document attached. I have attached screenshots of the email thread for review and word document detailing my ENTIRE complaint.

  Business Response

  Date: 12/05/2025

  Sorry for any inconvenience may this be caused, our senior agent will follow up this case again and help to resolve the issue.

• Initial Complaint

  Date:17/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr.Fone - Screen Unlock (Android)- Individual Monthly Plan, ( 1PC 5Device)Fixed ************************ Devices Software promised to unlock android screen then didnt unlock the screen, couldnt even factory reset the phone using the service. The Website promises it can unlock the screen then completely tells you once you paid that unlocking will factory reset the phone, and it still doesnt even do that.

  Business Response

  Date: 17/04/2025

  Sorry for the inconvenience, we notice that the customer contacted our support for the issue resolving, we will help to ask the senior agent to follow up it again.

• Initial Complaint

  Date:15/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their software license with the understanding that I could receive a refund within 7 days if the product did not work. The product did not work, but they refused to give me a refund. I sent the required screenshot detailing the problem, but they still refused for reasons that are not clear.

  Business Response

  Date: 16/04/2025

  Sorry for the inconvenience, we notice that our senior agent was provided the troubleshooting steps to the customer, we will help to resolve the issue as possible as we could.

• Initial Complaint

  Date:14/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a software subscription for Democreator which was advertised to have 7 day free trial that I could "cancel any time." ******** from customer support said I made two purchases, one was nonrefundable and the other was a separate product that had a 7 day free trial. There was nothing on the website that said I was making two separate purchases. If I was purchasing two things, it should have said that and it should have said the $60 charge was nonrefundable. It does not say that and instead says multiple times that I could cancel at any time. If I had known it was nonrefundable and I could not "cancel at any time" I would not have made the purchase which was done to try out this product. After I tried out the product for one day and cancelled the subscription, I was told they would keep my $60. They were also going to continue charging me a monthly charge on top of the $60 until I found about this and asked for this separate subscription to be cancelled. I am sure dozens if not hundreds of people were tricked the same way. I now see that there are many BBB complaints about this company which I unfortunately did not know about beforehand.

  Business Response

  Date: 14/04/2025

  Sorry for any inconvenience, we've forward the information to the internal team, our senior agent will follow up this case.

  Customer Answer

  Date: 15/04/2025

   
  Complaint: 23201609
  
  I am rejecting this response because:  It is not a response.  I need an actual response which I will wait for.  
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 16/04/2025

  sorry for the inconvenience, we will push our senior agent to speed it up and help you to resolve the issue asap. Appreciate the kind understanding.

  Customer Answer

  Date: 22/04/2025

   
  Complaint: 23201609
  
  I am rejecting this response because:  It is not a response.  It just says they will give a response in the future.  
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 24/04/2025

  We notice that our agent has explained the situation to the customer in details.

  As per our policy, we can only process a refund when a technical issue is encountered that we are unable to resolve after thorough investigation and troubleshooting. Our team works diligently to resolve any issues, and we are committed to finding a solution before considering a refund.

   
  If, after multiple attempts to fix the issue, it is determined that we are unable to resolve the problem, we will then proceed with processing your refund.
   
  We truly appreciate your patience and understanding as we continue working on resolving your concern. Please feel free to reach out if you have any further questions or need additional assistance.

  Customer Answer

  Date: 25/04/2025

   
  Complaint: 23201609
  
  I am rejecting this response because:  it does not resolve the complaint.  Please process the refund ASAP.  
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 27/04/2025

  As outlined in our previous response, we have carefully reviewed your request in accordance with our refund policy. Unfortunately, the current circumstances do not meet the criteria for approval under this policy.
  Our team has further investigated the matter and provided explanations regarding the status of your case. We regret to inform you that we are unable to process the refund as requested.
  We understand this may not be the outcome you were hoping for, and we appreciate your understanding. If you have any additional questions or concerns, please dont hesitate to reach out.

  Customer Answer

  Date: 01/05/2025

   
  Complaint: 23201609
  
  I am rejecting this response because:  As outlined previously, the online ad is misleading and deceptive.  I would never have purchased a year-long subscription if there was not a 7 day trial period that I could "cancel at any time."  I cancelled the subscription after trying out the product, I believe that same day, and should not have to pay a $60 one-year subscription charge.  
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 13/05/2025

  Our senior agent will follow up this case and check the refund status for the customer. Sorry again.

• Initial Complaint

  Date:25/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18th, 2025 I looked into perhaps purchasing a subscription to Wondershare's Filmora program. Upon looking over the the plans, as with all other sites, it looked as if I could purchase a monthly membership for $4.99/month or a yearly membership for $59.99. Not being able to afford such a price I decided to click the $4.99. However, their ad was very misleading and I was charged for the $59.99 plus tax. There is no option for a monthly payment as they make it out to seem. Immediately seeing what had happened I reached out to the company without downloading nor activating the program sent along with the invoice. I informed the company that I did not want nor could afford this subscription and wanted a refund. After many emails and run arounds they still refused. They sent me a picture of their subscription page and that was NOT what I saw. They asked me to send them proof of what I saw on their page and I did so and they still denied my refund. Run around after run around. Id simply like a refund as their ad was quite misleading.

• Initial Complaint

  Date:20/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 3/20/25, did not provide option to cancel the subscription. Does not provide customer service or other options for cancelation of subscription.

• Initial Complaint

  Date:24/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5, 2024, I purchased iTube Studio software from Wondershare, which functioned properly for the initial couple of months. However, it subsequently ceased to operate, and I initially struggled to find a way to contact their support. Eventually, I managed to reach them on February 17, 2025, to report the issue with the software. They acknowledged the problem but informed me that they no longer offer support for this outdated software. While I understand this situation, I have encountered similar scenarios with other companies where the software continued to function despite the cessation of support. In this instance, however, the software is completely non-functional. It is important to note that I have not updated either my system or the software, which should have allowed it to continue working. The representatives explained that the software's failure was due to updates made by *******, which I believe should not be my concern. They are now suggesting that I purchase a new software solution from them to perform the same tasks as the original software. I requested that they provide me with the new software at no additional cost, as I have already purchased a perpetual license (Order #************ for the original software, which was expected to fulfil these functions. I do not believe it is fair to pay for the same capabilities twice, and I am also concerned that the new software may encounter similar issues in the future.

  Business Response

  Date: 24/02/2025

  Sorry for any inconvenience, we notice the customer contacted us via phone call, we will ask our TL to follow it up.

  Customer Answer

  Date: 25/02/2025

   
  Complaint: 22981574
  
  I am rejecting this response because i need a resolution. And so far i have not gotten any. Refund my money or give me a working product. I do not need a private followup full of lies. Reply to me here.

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 28/02/2025

  Sorry again and we notice our agents were still following up your case and trying to solve the problem, with Email and phone call. We will ask them to speed it up and help you as sooner as we can.

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have spoken with the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:13/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 10 I paid for services for video editing and the service is not working properly and edits videos wrong. I requested a refund and was denied. for $63.62

  Business Response

  Date: 16/02/2025

  We notice that our senior agent is already following up the case, we will ask them to send an email for further assistance.

  Customer Answer

  Date: 19/02/2025

   
  Complaint: 22934821
  
  I am rejecting this response because this business did not resolve the matter I had to call my bank to initiate a dispute
  
  Sincerely,
  
  Milinaire *****

  Business Response

  Date: 19/02/2025

  Sorry for hearing the rejection responde.

  As our senior agent was tried to help the customer to solve the program issue as customer said not working properly but we did not receive any information relate to it.

  We notice ****** already charged back the amount to the customer, sorry again for any inconvenience

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This page is a scam. The product does not work, and the customer service is inconsistent. When I try to answer their questions, they end the support session. They keep asking for logs but wont wait while their slow product tries to retrieve them. I have spent over five hours with five different agents, receiving inconsistent answers. One agent gave me a Mac product key, while the next claimed I had the Windows version. However, when I check my product history, there is no indication that it is Windows-only.I have tried two different computers, two different cables, and have redownloaded the software as instructed by one of the agents, yet the issue persists. The Mac version can find my Android but not my iPhone, and the Windows version loads forever. I dont know what their deal is, but based on other BBB reviews, its clear this is fraud.

  Business Response

  Date: 07/02/2025

  We notice the case was already escalated to the senior agent, they will follow up and send you an email  separately.

  Customer Answer

  Date: 10/02/2025

   
  Complaint: 22913735
  
  I am rejecting this response because:
  they asked me to cancel a payment dispute in order to refund me no that is a know scam you can communicate with ******
  Sincerely,
  
  ***** ********

  Business Response

  Date: 16/02/2025

  We are not forcing the customer to cancel the dispute, as our senior agent already explained that we are willing to provide a refund, but the dispute status will affect the refund processing, that's why we suggest the customer to cancel it.

  Customer Answer

  Date: 19/02/2025

   
  Complaint: 22913735
  
  I am rejecting this response because:
  ****** sends the information to the business Wondershare has the opportunity to talk to ****** about the dispute status which they are choosing not to and are just sitting there considering that the reviews for the product are abysmal it seems highly like a scam you need to communicate with paypal
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 13/03/2025

  The case has been closed by ****** with no refund at this time and i would like the case reopened please

  Business Response

  Date: 13/03/2025

  We are sorry for hearing about the rejection, as we are helping the customer to solve the issue as possible as we can, but no worries, we will keep following up this case untill customer satisified.

  Customer Answer

  Date: 19/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Took awhile but I finally got the refund thank you
  Sincerely,
  
  ***** ********