Complaints

This profile includes complaints for Wondershare Technology Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wondershare Technology Inc.

  200 4445 Lougheed Hwy Burnaby, BC V5C 0E4

• 

  Wondershare Technology Inc.

  Ste 3152630 Croydon Dr South Surrey, ON V3s 6t3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i had the unfortunate experience of working with theses crooks in May 24 2025. They ran an ad saying there was a free trial and they also ran an ad claiming it was 4.70 a month. There was no asterisk next to the price or fine print words. They went ahead and charged me full price for a year. I looked at the program and not only it didn't work but it was low quality so I canceled my "free trial" within 15 minutes. Then I saw the 55 dollar charge on my account and I reached out to them but since they are a fraudulent company they have NO phone number to speak to someone live. You have to email them and wait on them to email back. No resolution was reached. What .makes this ever worst is that my history with them is that they charged me TWICE with in one year apart. I never knew about the 1st charge in 2024 until I started to investigate these *************** ripping off American consumers. I never used there program other than for less then 15 minutes which includes downloading to my computer. I need BOTH charges reversed!

  Business Response

  Date: 03/06/2025

  We noticed you have raised a Dispute. In the process, we could do nothing within our financial system, and ****** will judge whether to refund or not. And our agent replied to the customer for the refund processing details via Email. 
   
  We recommend that you cancel the dispute first and let us know. Then we could process the refund within our system. Or you could wait for ****** to view this dispute.
   
  Feel free to email us back if you have other questions. Have a nice day.

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23403872
  
  I am rejecting this response because: it doesn't matter to if I paid using my bank, PayPal,  my grandma's saving, in gold coins or any other means. Fraudulent and deceiving practices are to common and frown on by the USA government.  There are heavy penalties for deception companies.  Having one believe there is a free trial then having them believe it's a monthly payment is Fraudulent.  I expect my refund and expect correct expecting of goods explained on this website so no one else fall victim. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 03/06/2025

  Thanks for the reply, in this case, we will ask our agent to follow up this case again. Please also reply the  email that we sent you several days ago. We will help to resolve this as soon as possible.

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:29/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21st, 2025, I purchased RecoverIt from Wondershare, This was software that would recover an Excel file that had been damaged. Their product failed to repair the file, I cancelled the subscription on the same day. They claimed to have a 7-day money-back guarantee. A month later they failed to provide the refund, I contacted them via e-mail and after various communications they claimed that my cancellation did not qualify as a request for a refund. Nowhere in the cancellation process did they explain that for a refund you should do XYZ.

  Business Response

  Date: 29/05/2025

  Thank you for contacting us and we apologize for the inconvenience caused by the software not being able to recover the files you need. We value your experience and want to do our best to help you resolve the issue or properly handle your refund request. We notice that our senior agent now is following up your case, and we will discuss the case and help you to solve the issue as soon as possible.

• Initial Complaint

  Date:20/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8, 2025 I renewed with Wondershare Filmora. Ref#Q250509091408849128707 For the price of $71.31. I want a refund for that. This company is deceptive, does not offer human customer service and has misleading prices and merchandise. The way the prices and services are typed are meant to confuse the consumers, which lead to them choosing the wrong product. I paid on May 8, 2025. I tried to cancel an upcoming renewal and was unable to. The chat bot they have does not allow you to contact a human. I figured since I renewed on the May 8, 2025 that it would be updated in the system. I tried to cancel online before another double renewal but wad unable to due to their website preventing users from canceling. Wondershare has two pending charges on my credit card for the prices of ****** and a reoccurring monthly charge of ***** that I was not allowed to cancel on their website. I was under the impression my renewal on May 8, 2025 would null and void the upcoming charges. I never agreed to any reoccurring monthly charge of *****. The terms and guidelines state a 30 guaranteed money ******* states 24/7 customer support, which is misleading and fraudulent. Other editing providers have human customer support. My refund requests were denied within minutes. There is no way to reach a human. The price for this service is too high. The video quality is awful. REFUND FOR $104.87 - pending charges May 16 $***** - pending reoccurring charge May 15 $71.31 - May 8, 2025 I had to cancel my credit card because wondersgare does not give option to cancel renewals. Very sloppy business. I find wondershare to be deceptive, misleading, and untrustworthy when it comes to their money back guarantee. We chose this product again for a second year because the first time customer service was helpful. This time there is no human service. It is all chat bots Many others on ****** have experience fraud from this company.Ref#Q250516093254672096846Ref#Q250509091408849128707

  Business Response

  Date: 22/05/2025

  After checking the support record, we found out that our senior agent has already provided the support to the customer, but we are not providing the refund directly since we want to help the customer to resolve the technical issue if it's existed. We will ask our agent to follow up this case again, and hope we could solve this matter as soon as possible.

  Customer Answer

  Date: 22/05/2025

   
  Complaint: 23350797
  
  I am rejecting this response because:

  Your senior agent is failing to tell me how much I am being refunded for. Your company charged my credit card without permission. I never agreed to a renewal charge. I have read there was a lawsuit against Wondershare with this matter. You double charged me for the same product one being a monthly reoccurring charge. 

  Ref# Q250517071727967578076 - $104.87

  Ref#Q250516093254672096846 - $20.97

   

  I ATTACHED A document proving you charged for a reoccurring monthly payment and a larger payment for the same product of effects and plug-ins, which is illegal. 

   

  When I joined Filmora in 2024 I purchased the business perpetual plan that gives lifetime access. Therefore, you have scammed me into purchasing another product. 

   

  Refund me for this forced purchase

  Q250509091408849128707 -$71.31

  I purchased the Filmore perpetual business lifetime plan. 

   

  This is a scam. Your representative keeps repeating himself and is not answering any of my questions. He takes 24 hours or more to respond.

   

  REFUND me for all of the above reference numbers totalling $197.15.

   

  The technical issue is your system. I never agreed to anuathorized charges to my card. 

   

  You need to honor my purchase of the business perpetual lifetime purchase I made in 2024. 

   

  The technical difficulty is within your false advertising and unauthorized charges. 

   

  Refund me and make this right.

  The representative who is messaging me every ************************************************************** answering any of my questions. 

   

  please refund me and honor my purchase of the lifetime business perpetual agreement. 

   

   

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 22/05/2025

  Thanks for the feedback, we understood your frustrating and we will try our best to help to solve this matter. And we will ask our agent to follow up this case as soon as possible.

• Initial Complaint

  Date:12/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchasing Wondershare ******* this company takes your credit information and then does not allow you to Manage Payment/Edit your Payment Method. Meaning you cannot change your payment information. When pressing Update button the next screen then says Edit your payment method. Pressing Credit Card results in Update failed. A customer should ALWAYS be provided the capability of changing their credit card information. Not allowing a customer tot change billing information is a deceptive trade practice.

  Business Response

  Date: 12/05/2025

  As for the issue you have encountered while using AI Sound Effect, our tech team has conducted a further analysis. We noticed your first attempt has already succeeded, and the sound effect has been generated successfully. If the generation processed has been finished, we are unable to apply for a credit return. Thank you for your understanding in this matter.
   
  At the same time, regarding the subscription for Creative Assets, unfortunately, we will not be able to refund you the renewal order this time. Firstly, we have marked the auto-renewal service on our pricing page, and you could click "Cancel any time" to turn to the ************** to cancel your subscription. Also, our system will send the renewal notification email 3 days in advance so you can have ample time to cancel the auto-renewal service yourself. We recommend that you check your mailbox or the spam box. So personal reasons like "I don't know it was renewed" or "I don't need it anymore" do not meet the refund scope. Here is the refund policy for your reference: *********************************************************. We seek your kind understanding. 

  Customer Answer

  Date: 13/05/2025

   
  Complaint: 23308113
  
  I am rejecting this response because:
  

  It has NOTHING TO DUE WITH THE COMPLAINT FILED. 

  You have not answered the complaint:.

  HERE AGAIN IS THE COMPLAINT FILED:

  When purchasing Wondershare Filmora this company takes your credit information and then does not allow you to Manage Payment/Edit your Payment Method. Meaning you cannot change your payment information. When pressing Update button the next screen then says Edit your payment method. Pressing Credit Card results in Update failed. A customer should ALWAYS be provided the capability of changing their credit card information. Not allowing a customer tot change billing information is a deceptive trade practice..

  ALL IMAGES ATTACHED TO COMPLAIN HAVE BEEN PROVIDED AND CORROBORATE THIS CLAIM.

  Sincerely,
  
  Rite Stuff

  Business Response

  Date: 13/05/2025

  Our senior agent now is following up with the tech issue reported by the customer, we will try to help and resolve the issue as possible as we can.

• Initial Complaint

  Date:12/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Im contacting you about deceptive practice violation and theft Ive experienced using services from Wondershare Technology. I was working on a video project and accidentally deleted a file from my video camera. I stumbled across their website ************************************ on Friday, April 4th, promising a data recovery tool with a success rate of 99.5% and clicked on the link that saids try it FREE. Their website, under the FREE ************** section also states, Wondershare Recoverit offers a free scan of any hard drive. You can also preview all file types, such as documents, photos, music, and videos, for free before data recovery. Their website also states that they have a free version for data recovery, allowing users to recover up to 100MB of data. I downloaded the FREE app and used their FREE preview, which deceptively showed that the lost file I was looking for was working perfectly. Ive attached a screenshot showing the file -NMR007.MP4 file that I was attempting to recover. However, to download the file size it was over 100 mb, I was advised to upgrade to a premium version, which I had no problem doing because the FREE preview showed that my file was working well and their app stated that I will be able to repair the app. Ive screenshotted the upgrade to the premium version screen on their app, telling customers to buy a product to download the file after the preview. I paid $42.49 to download the video, only to download it to see that it was a standstill image, and the file was still damaged. As such, I reached out to them via email for a refund since their services clearly did not work for me and they have a 7-day money-back guarantee refund policy and I was well within the 7 days. The rest of my complaint is detailed in a word document attached. I have attached screenshots of the email thread for review and word document detailing my ENTIRE complaint.

  Business Response

  Date: 12/05/2025

  Sorry for any inconvenience may this be caused, our senior agent will follow up this case again and help to resolve the issue.

• Initial Complaint

  Date:17/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr.Fone - Screen Unlock (Android)- Individual Monthly Plan, ( 1PC 5Device)Fixed ************************ Devices Software promised to unlock android screen then didnt unlock the screen, couldnt even factory reset the phone using the service. The Website promises it can unlock the screen then completely tells you once you paid that unlocking will factory reset the phone, and it still doesnt even do that.

  Business Response

  Date: 17/04/2025

  Sorry for the inconvenience, we notice that the customer contacted our support for the issue resolving, we will help to ask the senior agent to follow up it again.

• Initial Complaint

  Date:15/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their software license with the understanding that I could receive a refund within 7 days if the product did not work. The product did not work, but they refused to give me a refund. I sent the required screenshot detailing the problem, but they still refused for reasons that are not clear.

  Business Response

  Date: 16/04/2025

  Sorry for the inconvenience, we notice that our senior agent was provided the troubleshooting steps to the customer, we will help to resolve the issue as possible as we could.

• Initial Complaint

  Date:14/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a software subscription for Democreator which was advertised to have 7 day free trial that I could "cancel any time." ******** from customer support said I made two purchases, one was nonrefundable and the other was a separate product that had a 7 day free trial. There was nothing on the website that said I was making two separate purchases. If I was purchasing two things, it should have said that and it should have said the $60 charge was nonrefundable. It does not say that and instead says multiple times that I could cancel at any time. If I had known it was nonrefundable and I could not "cancel at any time" I would not have made the purchase which was done to try out this product. After I tried out the product for one day and cancelled the subscription, I was told they would keep my $60. They were also going to continue charging me a monthly charge on top of the $60 until I found about this and asked for this separate subscription to be cancelled. I am sure dozens if not hundreds of people were tricked the same way. I now see that there are many BBB complaints about this company which I unfortunately did not know about beforehand.

  Business Response

  Date: 14/04/2025

  Sorry for any inconvenience, we've forward the information to the internal team, our senior agent will follow up this case.

  Customer Answer

  Date: 15/04/2025

   
  Complaint: 23201609
  
  I am rejecting this response because:  It is not a response.  I need an actual response which I will wait for.  
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 16/04/2025

  sorry for the inconvenience, we will push our senior agent to speed it up and help you to resolve the issue asap. Appreciate the kind understanding.

  Customer Answer

  Date: 22/04/2025

   
  Complaint: 23201609
  
  I am rejecting this response because:  It is not a response.  It just says they will give a response in the future.  
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 24/04/2025

  We notice that our agent has explained the situation to the customer in details.

  As per our policy, we can only process a refund when a technical issue is encountered that we are unable to resolve after thorough investigation and troubleshooting. Our team works diligently to resolve any issues, and we are committed to finding a solution before considering a refund.

   
  If, after multiple attempts to fix the issue, it is determined that we are unable to resolve the problem, we will then proceed with processing your refund.
   
  We truly appreciate your patience and understanding as we continue working on resolving your concern. Please feel free to reach out if you have any further questions or need additional assistance.

  Customer Answer

  Date: 25/04/2025

   
  Complaint: 23201609
  
  I am rejecting this response because:  it does not resolve the complaint.  Please process the refund ASAP.  
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 27/04/2025

  As outlined in our previous response, we have carefully reviewed your request in accordance with our refund policy. Unfortunately, the current circumstances do not meet the criteria for approval under this policy.
  Our team has further investigated the matter and provided explanations regarding the status of your case. We regret to inform you that we are unable to process the refund as requested.
  We understand this may not be the outcome you were hoping for, and we appreciate your understanding. If you have any additional questions or concerns, please dont hesitate to reach out.

  Customer Answer

  Date: 01/05/2025

   
  Complaint: 23201609
  
  I am rejecting this response because:  As outlined previously, the online ad is misleading and deceptive.  I would never have purchased a year-long subscription if there was not a 7 day trial period that I could "cancel at any time."  I cancelled the subscription after trying out the product, I believe that same day, and should not have to pay a $60 one-year subscription charge.  
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 13/05/2025

  Our senior agent will follow up this case and check the refund status for the customer. Sorry again.

• Initial Complaint

  Date:25/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18th, 2025 I looked into perhaps purchasing a subscription to Wondershare's Filmora program. Upon looking over the the plans, as with all other sites, it looked as if I could purchase a monthly membership for $4.99/month or a yearly membership for $59.99. Not being able to afford such a price I decided to click the $4.99. However, their ad was very misleading and I was charged for the $59.99 plus tax. There is no option for a monthly payment as they make it out to seem. Immediately seeing what had happened I reached out to the company without downloading nor activating the program sent along with the invoice. I informed the company that I did not want nor could afford this subscription and wanted a refund. After many emails and run arounds they still refused. They sent me a picture of their subscription page and that was NOT what I saw. They asked me to send them proof of what I saw on their page and I did so and they still denied my refund. Run around after run around. Id simply like a refund as their ad was quite misleading.

• Initial Complaint

  Date:20/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 3/20/25, did not provide option to cancel the subscription. Does not provide customer service or other options for cancelation of subscription.