Complaints

This profile includes complaints for Wondershare Technology Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wondershare Technology Inc.

  200 4445 Lougheed Hwy Burnaby, BC V5C 0E4

• 

  Wondershare Technology Inc.

  Ste 3152630 Croydon Dr South Surrey, ON V3s 6t3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Denial of my refund for the subscription renewal charge of $172.25 that occurred on October 21, 2025. This charge is unauthorized because my initial attempt to cancel the auto-renewal prior to the deduction date failed without notification. 1st Cancellation Attempt (3 Days Prior to Renewal): October 18, 2025, I logged into my Wondershare account and followed the stated process to cancel the auto-renewal for my subscription. I received no confirmation email or clear notification that the cancellation had failed, and I believed the service was successfully terminated before renewal.On October 21, 2025, I was charged the renewal fee of $172.25. This charge was unexpected & directly against my cancellation intent. Immediate *************** Request: Upon seeing the unauthorized charge on October 21, 2025, I immediately contacted Wondershare customer support via their ai portal to request a full refund. Concurrently, I successfully canceled the subscription on the same day (October 21, 2025) to prevent further charges, receiving a confirmation email for the successful cancellation shortly thereafter. Proof of Non-Usage: Crucially, I have evidence demonstrating that the ******** service was not utilized prior to the renewal date (October 21, 2025) and has not been used since the charge occurred. A screenshot of my creations folder confirms that no images or media were generated or created using the service. This complete lack of usage, combined with my timely cancellation attempt, proves the renewal was neither desired nor utilized. My request to reverse the October 21st charge was denied. All attempts to address this issue, including calling their support line, were routed exclusively through AI chatbots and automated systems. No human support representative provided clear answers or reasoning for the charge, the failed initial cancellation, or the appeal denial. The company provided no detailed explanation, simply citing a general non-refundable policy.

  Business Response

  Date: 22/10/2025

  Sorry for the inconvenience, our senior agent will send you an email for follow up within 24 hours, we will help you to resolve the issue as possible as we can. Appreciate your kind understanding.

• Initial Complaint

  Date:17/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son made a purchase that I did not authorized. I cancelled the membership within the time frame of 7 days and they have not returned my son's money.

  Business Response

  Date: 19/10/2025

  Your special refund request has been approved. However, our agent reached out to you on Friday requesting supporting documentation, and we are still awaiting your response.
  Please send the required proof so we can complete the refund process.
  Thank you.

  Customer Answer

  Date: 20/10/2025

   
  Complaint: 24027578
  
  I am rejecting this response because: My mother does not have any access to her phone because she has forgotten the password and which she thought Wondershare- Dr.Fone could help. Still can't get into phone so there is no video she can show because she don't have another phone. I paid for the service and have cancelled service and want my money back because We can't use the phone. Also, my card was reported stolen so I will need you to mail the check to

  **********************

  ******************

  
  Sincerely,
  
  ***** ***** Jr

  Business Response

  Date: 21/10/2025

  We apologize for the inconvenience.
   
  We have received your email, but unfortunately, it seems we are unable to read the content of the email you sent us. Therefore, could you please resend the content of your email to us?
   
  Thank you very much for your patience with us in resolving the issue, and again I apologize for any inconvenience caused. Please feel free to contact us if you have any questions.

• Initial Complaint

  Date:14/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for affordable video editing software and came across Wondershare Filmora. I tried the software and thought it worked well with what I needed. Furthermore, I didn't want any watermarks on my videos, so I checked out the payment options for their service. On the Buy Wondershare Filmora for Mac screen, they have in big font the price of the software in monthly increments. Seeing this and realizing it fit my budget, I went ahead and processed my payment for basic, which was $5.83. When it switched over to ******, it didn't even show a price. Thinking nothing of it, I continued the payment. When the payment went through, I got a notification stating that I got charged $69.99! I want my money back!

  Business Response

  Date: 14/10/2025

  Thank you for contacting us regarding your Wondershare Filmora billing concern. I understand your frustration about the pricing discrepancy during checkout.
  I will escalate your case to our senior agent who specializes in billing matters. They will reach out to you via email within 24 hours to review your purchase and work towards a resolution.
  Please ensure you have access to the email address associated with your account so our senior agent can contact you promptly.
  We appreciate your patience and will do our best to resolve this matter for you.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Thank you for all the work you do in helping people. On Thursday 9/25/25, I canceled my subscription to EdrawMax by Wondershare. Attached is a screenshot of my browser history showing this. As you can see in the screenshot, I was searching for a way to contact EdrawMax to cancel, then searched their help center on the topic, then went to my ************** to cancel it.However, it didn't go through. I have no idea why, but I believe it was due to a technical issue. At the time, I thought it had gone through successfully however.Then on Monday 10/6/25, to my surprise, I was charged $104.94. I requested a refund. It was denied immediately by AI (no ticket number given). I requested an appeal, it was also immediately denied. I then emailed them and ticket ******* was created. They sent me an automated reply & have not replied.I am a student. My teacher assigned my class to use the free trial of this platform to make a genogram and ecomap.I am very **********. I cannot afford this $104.94. Wondershare denied me based on the policy of no refunds once a subscription has been processed. I even had reached out within a few hours of the subscription processing on Monday.I also have provided evidence through the screenshotpointing tothat I did cancel the subscription priorly, and that it did not process due to atechnical issue.Thanks so much for your help in this,********

  Customer Answer

  Date: 07/10/2025

  The consumer contacted BBB and stated the complaint has been resolved.

• Initial Complaint

  Date:25/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,Thank you for considering my note!I ordered Wondershare Filmora about a year ago and I can't operate it. When I try to contact Wondershare there are so many steps to get to anything it's dizzying. Additionally, it seems to me that there is no one to actually speak to but everything is operated under AI. I have spent a decent amount of money on it foolishly with the hope that after buying this and that I would get some answers. But it seems to be impossible to get help. On top of all that, when I turn on a video that I need to edit, it goes into Wondershare and I can't do anything with it. Wondershare for me is a complete disaster!Ive lost ***** months of dues. Is there a way to solve this problem? Is there any way for me to disable this preditor?#Q250922082133468340456 is a registration number that was sent to me this past Sunday 21 September, and I have NO IDEA what I bought, or what they are scamming me!!!Thanks much!****** **** #Q250922082133468340456 is a registration number that was sent to me this past Sunday and I have NO IDEA what I bought?

  Business Response

  Date: 25/09/2025

  Thank you for reaching out to us regarding your complaint about Wondershare Filmora.
  We have received your detailed complaint and we sincerely apologize for the difficulties you have experienced with this software and the challenges you've faced in getting proper customer support.
  Our senior agent will contact you within today to help resolve this matter. Please keep an eye on your email inbox for our response.
  We appreciate your patience and look forward to assisting you with this issue.

• Initial Complaint

  Date:11/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2025, I purchased a license to use *********************** video editor software. I paid $56 dollars for a year. I purchased the service to make some videos when I need to. I noticed that in order to use certain effects called creative assets, I had to pay for their use inside the software Ive already paid to use. So to avoid the hassle, I thought that I could use some of them for my projects, if I didnt have to buy any more. I thought I was purchasing them for $6.99, but when I placed the order, it said congratulation and that I had just spent $86.59.The bank knew I had not made that purchase, because I did not have the money in my account at the time, only $46. They knew I had not tried to purchase something just to be charged an overdraft fee of 35 dollars. They have a different philosophy about business, we are not their customers. People over here are their prey. So when I tried to use the service after the bank problem, they forced me to answer a survey. The survey is supposed to be for their use, and not for me to see and know. But these people made it appoint to let me know that they did not like the answer that I gave. It would take two or three days to export a document. Right now, I cannot use the software that I purchased. I read their refund policies, but you will only become dizzy from all the spinning around with the hope of getting your money back. I found nobody in ******* to talk with about their business practices here.I would like to have my money back. I also would like for others who might want to use their software or services to know that the company cannot be trusted and are a band of thieves. I found that the company is out of *****, so getting any relief is narrow and slim to none. The closest I could come to getting an address is below.

  Business Response

  Date: 11/09/2025

  Thank you for reaching out regarding your Filmora experience. I understand your frustration with the unexpected charge and the software quality issues you encountered.
  Our escalation customer service team will contact you shortly to review your case in detail. If we confirm that this issue cannot be resolved to your satisfaction, we will process a full refund for you.
  We appreciate your patience as we work to make this right.

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I had a very misleading and frustrating experience with Filmora on Sept. 5, 2025. The company advertised their democreator with a free trial. I believed I was signing up for a free trial. Instead, I was immediately charged approximately $80 for a full year. After downloading and testing the software, I found it to be poor quality and not functioning as expected. Within five hours of purchase, I contacted Filmora by email to cancel and request a refund. Despite my prompt action, they refused to issue any refund. I feel like I've been ripped off and owed a refund. This is unacceptable to not be able to give refunds within 24 hours.

  Business Response

  Date: 09/09/2025

  Thank you for reaching out regarding your Filmora experience. I understand your frustration with the unexpected charge and the software quality issues you encountered.
  Our escalation customer service team will contact you shortly to review your case in detail. If we confirm that this issue cannot be resolved to your satisfaction, we will process a full refund for you.
  We appreciate your patience as we work to make this right.

  Customer Answer

  Date: 10/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:21/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is misleading buyers into subscribing for services that do not work. I purchased an Android unlocking service subscription. I tried everything and followed all instructions, but the phone never unlocked. It always stays stuck in 97% and the prompts in the instructions do not match what I see on my Android screen. It is simply useless. The worst of all is that when I tried contacting Wondershare for support, I was greeted with an AI assistant and NOT a live person. I tried many times to speak with a human being, and all my efforts were unsuccessful. I also tried the chat on their website, and was also unsucessful. At this point, I strongly believe that the company is operating a scam. The company is misleading its customers and is not providing their end of the bargain. They are simply letting an AI assistant troubleshoot to avoid taking accountability for their misleading practices. I no longer want the company's support. I want a full refund.

  Business Response

  Date: 21/08/2025

  Sorry for the tech issue, actually our tech support team now is working on your issue, our senior agent will provide some resolutions to you within today and hope we could fix this issue as possible as we can.

  Customer Answer

  Date: 22/08/2025

   
  Complaint: 23776180
  
  I am rejecting this response because: No one frome the Wondershare company has called to resolve the issue. All the company did was send an email with more instructions on how to unlock my phone using their bogus software, which I had tried and retried again (just to give the benefit of doubt) and did NOT work. I want my refund. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 24/08/2025

  Please check the email we sent last Friday, we attached the screenshot.

  Customer Answer

  Date: 27/08/2025

   
  Complaint: 23776180
  
  I am rejecting this response because: they keep seding troubleshooting instructions and do not provide a refund nor call to resolve lhe matter. I WANT MY REFUND.

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 31/08/2025

  Thank you for your feedback. I understand your frustration. As we explained previously, we are not refusing the refund - if this is a technical issue that cannot be resolved, we will provide an unconditional refund. Currently, our team is still working to identify and resolve the technical problem with the product. We appreciate your patience and understanding during this process.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23776180
  
  I am rejecting this response because: This is ongoing and repetitive. The product is a scam. It did not work, and I want my refund. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 14/09/2025

  Our agent provided a technical solution on August 22nd, but we have not received verification feedback from you. If this issue cannot be resolved, please help provide the corresponding screenshots and error logs. After verification by our technical department that the issue cannot be resolved, we will assist you in applying for a refund.

• Initial Complaint

  Date:29/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a permanent, perpetual license for their software "PDF Element," not an annual license. Then they did some form of upgrade, and it made my license convert into a non-paid trial version with the features disabled. They have only automated "support," and there's no way for me to get a refund. I deinstalled their software and have nothing for my money.

  Business Response

  Date: 29/07/2025

  We have noted your complaint and feedback regarding PDFelement. Our escalated support team will contact you via email to assist in resolving the issue.

• Initial Complaint

  Date:10/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2025, I purchased a PDF Element software from Wondershare. I was having problems making the payment on their system and ended up entering the payment twice. These amounts are listed below I immediately call to cancel the second license and was referred to their AI website for a refund. I follow their instruction, but I was unable to find the last option for the refund. Their IA program answers were redundant and did not address my concerns. I left several message on their website but was not provided with a *************: ************************************************** PostedDescription Amounts Mon Jun 9 Wondershare HK FLAT/RM B 5/F GAYLOHONGKONG . $42.22 Mon Jun 9 Wondershare HK FLAT/RM B 5/F GAYLOHONGKONG HKHK $42.22

  Business Response

  Date: 11/07/2025

  Thanks for letting us know about the issue, we will ask our senior agent to follow up this case, and please check the email we sent to you, thanks.