Complaints

This profile includes complaints for Wondershare Technology Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wondershare Technology Inc.

  200 4445 Lougheed Hwy Burnaby, BC V5C 0E4

• 

  Wondershare Technology Inc.

  Ste 3152630 Croydon Dr South Surrey, ON V3s 6t3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2025, I purchased a PDF Element software from Wondershare. I was having problems making the payment on their system and ended up entering the payment twice. These amounts are listed below I immediately call to cancel the second license and was referred to their AI website for a refund. I follow their instruction, but I was unable to find the last option for the refund. Their IA program answers were redundant and did not address my concerns. I left several message on their website but was not provided with a *************: ************************************************** PostedDescription Amounts Mon Jun 9 Wondershare HK FLAT/RM B 5/F GAYLOHONGKONG . $42.22 Mon Jun 9 Wondershare HK FLAT/RM B 5/F GAYLOHONGKONG HKHK $42.22

  Business Response

  Date: 11/07/2025

  Thanks for letting us know about the issue, we will ask our senior agent to follow up this case, and please check the email we sent to you, thanks.

• Initial Complaint

  Date:27/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at their pricing, and they lured me in with a discount to get an annual subscription. I was such a fool, I paid for a full year of service. The next two days I learned how horrible and user unfriendly their software is. Compred to other, including free AI image and video generators, these guys are selling you pure garbage. You cannot use any of their products on *******. They don't even offer 1080p resolution videos. No where at the time of sale did they specify this. They lure you in with fake images and videos pretending like it was made by their platform. Anyway, I just ask for an 11 month refund, I only used their product for 2 days. The customer service team are inconsiderate, they refus eto escalate, even their CEO will not respond, they cite or "refund policy" does not allow for refunds. If their product is garbage and everyone ***** refund, that is why they generate such an unfair and one sided refund policy. If instead they made a quality product, no one would be asking for a refund. They trick and lure you to buy a one year subscription. They should offer a 7-14 days trial period, but they don't because they know no one will pay for the service. They use deceptive means by offering a discount to be locked in to a year of service, and they show no remorse. I believe they are a *************** with communist tacticts, not knowing thet they operate in the ************* and ****** and such harsh draconian Chinese techniques will not work here. Also they did not have me read the refund policy at the time of purchase.

  Business Response

  Date: 29/06/2025

  We are sorry for the experience and we notice that our senior agent was following up this case and trying to negotiate with the refund inquiry. We will ask him to follow up it again, and hope we could solve it as soon as possible.

  Customer Answer

  Date: 30/06/2025

   
  Complaint: 23523740
  
  I am rejecting this response because:

   

  it is not fair for me to pay for 6 months of service when I only uses the service for 2 days. I am happy to pay for one full month of service and request an 11 month refund. Thank you.

  You did not anywhere say at the time of purchase that you have such a stringent refund policy, and you did not make me read it, also you used deceptive means to offer me a discount to tempt me to sign up for a full year of service. Thank you 

  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 02/07/2025

  Our records indicate that you have subscribed to our Filmora 7-day free trial, which was offered to our valued old users who have not yet registered. As part of the trial, we informed users that their trial would automatically renew into a paid subscription after the trial period, and they were given the option to bind their payment method to activate this offer. Normally, users can feel free to cancel the trial in the account center before it was renewed. 

  And we only found one order under your email address, for your case, unfortunately, we cannot accept your request for a refund as it falls outside of our refund policy. The order renewal was automatically generated as per the user agreement and consented to by you during the purchasing process. We understand that some users may overlook the automatic renewal and apologize for any inconvenience this has caused.

  
  

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23523740
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** **********

   

  dear **** or madam, I never signed up for your free trial, And I think its very aggressive for you to be pushing a one year subscription, and using deceptive means such as offering a discount when Im trying to leave the transaction to complete the transaction. I think all of your products in the spirit of openness and fairness should have an attached trial period. If you claim I have a seven They trial., Then that translates to you can go ahead and give me a full refund. I only used your product for two days.

   

  You never gave me a screen or a checkbox that made me read the refund policy at the time of purchase. Never even sent me a receipt for my purchase.

   

  To have such a draconian refund policy, followed by such draconian Responses from a business, says your product is really garbage, and nobody wants to buy it, and almost everybody who buys it wants a refund, and you guys are in the spirit of taking money from your customers, but not giving it back. This also says to me that you guys are very desperate for money financially, because your product is such a poor one and other AI generators are taking away all of your customers.

  That may be the way things are done in *****, but in the ************* in ******, when one gives a payment, One expects to have services in return for that payment.

  If the service stinks so much that I dont want it, at least be courteous enough to refund me for 11 months of the 12 months when I only used your product for two days and found that it is such a poor quality product.
  

  If you keep dragging this on, I will not quit. My next action will be to file a grievance with my attorney general and quite possibly with a similar such structure in your province in ******..

  I have already left you a one star review for your Canada location on ****** maps, with an acceptable resolution. Id be willing to take down this one star review.

  Business Response

  Date: 11/07/2025

  We are very sorry to hear about the information, based on current situation, we will ask our senior agent to follow up this case again. Appreciate your kind understanding.

• Initial Complaint

  Date:25/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 6/14/2025 i bought dr. **** wondershare data recovery, it doesnt work i tried 12 diffrent phones 6 different connection cords, i even tried to get help from there tech support and there tech support was talking about ios and then said that my problem was solved when i clearly explained its android and that it was NOT working. I tried to get help with tech support and they didnt listen or even try to help. They advertise Recover lost photos, videos, contacts, and messages in just a few clicks. Restore deleted WhatsApp and ********************** no root required. Supports data recovery on 6000+ Android phone and tablet models. and it does not.

  Business Response

  Date: 26/06/2025

  Sorry for the inconvenience, we notice that our senior agent ****** was following up this case and trying to get some log files for better analysis the situation, we will try our best to find a way to help, if the issue was cause by our products, we will help you to get a refund as possible as we could.

• Initial Complaint

  Date:19/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction on 6/9/2025. Products: (1) Wondershare AllMyTube -- $16.15 (Purchase Code Q25061011140779032686), and (2) "insurance" for same charged in the amount of $5.36 (Purchase Code Q250610121816949446153). Of Note: "Insurance" was never requested but was charged by Wondershare. On 6/9/2025 I received an electronic notice from Wondershare that my then existing license with AllMyTube needed to be renewed; until such time it would be inoperative. I paid for the renewal -- the $16.15 charge referenced above. In order to be operable this license required an activation code. When i made inquiry with Wondershare for this code I was informed that this product was "no longer supported" and thus the company could not furnish an activation code. Hence, the license was worthless. The software could not be used. Notably, i never received notice that this product was "not supported" until after i had renewed the license. I did not request "insurance" on any product and hence this is a charge neither requested nor desired.Numerous attempts have been made to contact Wondershare to remedy this complaint. The "refund" form on their site is inoperative. The listed email address is also inoperative.

  Business Response

  Date: 03/07/2025

  Thanks for letting us know about your negative experience, we will ask our senior agent to follow up this case again.

• Initial Complaint

  Date:06/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased UniConverter from Wondershare because their advertisement claimed it was the only way to download 1080p footage. That claim is false. The software does not allow me to download 1080p video, even though a free tool I already had can download the exact same file in 1080p with no issue. I made the purchase this morning 6/6/2025, and Wondershare is now refusing to offer a refund or respond to my concerns. This is a clear case of misleading advertising, and I strongly advise others to avoid this company. I want a full refund for the item that doensn't work as advertised. This is a scamming company, download also had malware.

  Business Response

  Date: 09/06/2025

  We're sorry for experiencing issues with the program and service.  Our senior agent will follow up this case immediately and hope we could solve it as possible as we can.

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: June 2, 2025 Order number: c Amount paid: $74.19 (Filmora Basic for Mac) + $5.25 (Download Insurance)Product: Filmora Basic for Mac (marked as Invalid)I purchased Filmora Basic for Mac through Wondershare on June 2, 2025. After completing the payment, I discovered that the software was marked as Invalid and I was unable to use it. I paid $74.19 for the main software, plus $5.25 for ******************* I also received access to Filmora Creative Assets, though my main issue is with the unusable core software I paid for.I reached out to Wondershare for support, but did not receive a solution. According to their own refund policy, a customer is eligible for a refund if the software has terminal technical problems and no solution is provided within 7 days. That applies heredespite my efforts, the software remains nonfunctional and the issue unresolved.I am requesting a full refund and am willing to uninstall the software and deactivate the license per their terms.****** **** ************************

  Business Response

  Date: 09/06/2025

  We are sorry for hearing about this negative experience, we will ask our senior agent to follow up this case immediately.

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i had the unfortunate experience of working with theses crooks in May 24 2025. They ran an ad saying there was a free trial and they also ran an ad claiming it was 4.70 a month. There was no asterisk next to the price or fine print words. They went ahead and charged me full price for a year. I looked at the program and not only it didn't work but it was low quality so I canceled my "free trial" within 15 minutes. Then I saw the 55 dollar charge on my account and I reached out to them but since they are a fraudulent company they have NO phone number to speak to someone live. You have to email them and wait on them to email back. No resolution was reached. What .makes this ever worst is that my history with them is that they charged me TWICE with in one year apart. I never knew about the 1st charge in 2024 until I started to investigate these *************** ripping off American consumers. I never used there program other than for less then 15 minutes which includes downloading to my computer. I need BOTH charges reversed!

  Business Response

  Date: 03/06/2025

  We noticed you have raised a Dispute. In the process, we could do nothing within our financial system, and ****** will judge whether to refund or not. And our agent replied to the customer for the refund processing details via Email. 
   
  We recommend that you cancel the dispute first and let us know. Then we could process the refund within our system. Or you could wait for ****** to view this dispute.
   
  Feel free to email us back if you have other questions. Have a nice day.

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23403872
  
  I am rejecting this response because: it doesn't matter to if I paid using my bank, PayPal,  my grandma's saving, in gold coins or any other means. Fraudulent and deceiving practices are to common and frown on by the USA government.  There are heavy penalties for deception companies.  Having one believe there is a free trial then having them believe it's a monthly payment is Fraudulent.  I expect my refund and expect correct expecting of goods explained on this website so no one else fall victim. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 03/06/2025

  Thanks for the reply, in this case, we will ask our agent to follow up this case again. Please also reply the  email that we sent you several days ago. We will help to resolve this as soon as possible.

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:29/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21st, 2025, I purchased RecoverIt from Wondershare, This was software that would recover an Excel file that had been damaged. Their product failed to repair the file, I cancelled the subscription on the same day. They claimed to have a 7-day money-back guarantee. A month later they failed to provide the refund, I contacted them via e-mail and after various communications they claimed that my cancellation did not qualify as a request for a refund. Nowhere in the cancellation process did they explain that for a refund you should do XYZ.

  Business Response

  Date: 29/05/2025

  Thank you for contacting us and we apologize for the inconvenience caused by the software not being able to recover the files you need. We value your experience and want to do our best to help you resolve the issue or properly handle your refund request. We notice that our senior agent now is following up your case, and we will discuss the case and help you to solve the issue as soon as possible.

• Initial Complaint

  Date:20/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8, 2025 I renewed with Wondershare Filmora. Ref#Q250509091408849128707 For the price of $71.31. I want a refund for that. This company is deceptive, does not offer human customer service and has misleading prices and merchandise. The way the prices and services are typed are meant to confuse the consumers, which lead to them choosing the wrong product. I paid on May 8, 2025. I tried to cancel an upcoming renewal and was unable to. The chat bot they have does not allow you to contact a human. I figured since I renewed on the May 8, 2025 that it would be updated in the system. I tried to cancel online before another double renewal but wad unable to due to their website preventing users from canceling. Wondershare has two pending charges on my credit card for the prices of ****** and a reoccurring monthly charge of ***** that I was not allowed to cancel on their website. I was under the impression my renewal on May 8, 2025 would null and void the upcoming charges. I never agreed to any reoccurring monthly charge of *****. The terms and guidelines state a 30 guaranteed money ******* states 24/7 customer support, which is misleading and fraudulent. Other editing providers have human customer support. My refund requests were denied within minutes. There is no way to reach a human. The price for this service is too high. The video quality is awful. REFUND FOR $104.87 - pending charges May 16 $***** - pending reoccurring charge May 15 $71.31 - May 8, 2025 I had to cancel my credit card because wondersgare does not give option to cancel renewals. Very sloppy business. I find wondershare to be deceptive, misleading, and untrustworthy when it comes to their money back guarantee. We chose this product again for a second year because the first time customer service was helpful. This time there is no human service. It is all chat bots Many others on ****** have experience fraud from this company.Ref#Q250516093254672096846Ref#Q250509091408849128707

  Business Response

  Date: 22/05/2025

  After checking the support record, we found out that our senior agent has already provided the support to the customer, but we are not providing the refund directly since we want to help the customer to resolve the technical issue if it's existed. We will ask our agent to follow up this case again, and hope we could solve this matter as soon as possible.

  Customer Answer

  Date: 22/05/2025

   
  Complaint: 23350797
  
  I am rejecting this response because:

  Your senior agent is failing to tell me how much I am being refunded for. Your company charged my credit card without permission. I never agreed to a renewal charge. I have read there was a lawsuit against Wondershare with this matter. You double charged me for the same product one being a monthly reoccurring charge. 

  Ref# Q250517071727967578076 - $104.87

  Ref#Q250516093254672096846 - $20.97

   

  I ATTACHED A document proving you charged for a reoccurring monthly payment and a larger payment for the same product of effects and plug-ins, which is illegal. 

   

  When I joined Filmora in 2024 I purchased the business perpetual plan that gives lifetime access. Therefore, you have scammed me into purchasing another product. 

   

  Refund me for this forced purchase

  Q250509091408849128707 -$71.31

  I purchased the Filmore perpetual business lifetime plan. 

   

  This is a scam. Your representative keeps repeating himself and is not answering any of my questions. He takes 24 hours or more to respond.

   

  REFUND me for all of the above reference numbers totalling $197.15.

   

  The technical issue is your system. I never agreed to anuathorized charges to my card. 

   

  You need to honor my purchase of the business perpetual lifetime purchase I made in 2024. 

   

  The technical difficulty is within your false advertising and unauthorized charges. 

   

  Refund me and make this right.

  The representative who is messaging me every ************************************************************** answering any of my questions. 

   

  please refund me and honor my purchase of the lifetime business perpetual agreement. 

   

   

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 22/05/2025

  Thanks for the feedback, we understood your frustrating and we will try our best to help to solve this matter. And we will ask our agent to follow up this case as soon as possible.

• Initial Complaint

  Date:12/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchasing Wondershare ******* this company takes your credit information and then does not allow you to Manage Payment/Edit your Payment Method. Meaning you cannot change your payment information. When pressing Update button the next screen then says Edit your payment method. Pressing Credit Card results in Update failed. A customer should ALWAYS be provided the capability of changing their credit card information. Not allowing a customer tot change billing information is a deceptive trade practice.

  Business Response

  Date: 12/05/2025

  As for the issue you have encountered while using AI Sound Effect, our tech team has conducted a further analysis. We noticed your first attempt has already succeeded, and the sound effect has been generated successfully. If the generation processed has been finished, we are unable to apply for a credit return. Thank you for your understanding in this matter.
   
  At the same time, regarding the subscription for Creative Assets, unfortunately, we will not be able to refund you the renewal order this time. Firstly, we have marked the auto-renewal service on our pricing page, and you could click "Cancel any time" to turn to the ************** to cancel your subscription. Also, our system will send the renewal notification email 3 days in advance so you can have ample time to cancel the auto-renewal service yourself. We recommend that you check your mailbox or the spam box. So personal reasons like "I don't know it was renewed" or "I don't need it anymore" do not meet the refund scope. Here is the refund policy for your reference: *********************************************************. We seek your kind understanding. 

  Customer Answer

  Date: 13/05/2025

   
  Complaint: 23308113
  
  I am rejecting this response because:
  

  It has NOTHING TO DUE WITH THE COMPLAINT FILED. 

  You have not answered the complaint:.

  HERE AGAIN IS THE COMPLAINT FILED:

  When purchasing Wondershare Filmora this company takes your credit information and then does not allow you to Manage Payment/Edit your Payment Method. Meaning you cannot change your payment information. When pressing Update button the next screen then says Edit your payment method. Pressing Credit Card results in Update failed. A customer should ALWAYS be provided the capability of changing their credit card information. Not allowing a customer tot change billing information is a deceptive trade practice..

  ALL IMAGES ATTACHED TO COMPLAIN HAVE BEEN PROVIDED AND CORROBORATE THIS CLAIM.

  Sincerely,
  
  Rite Stuff

  Business Response

  Date: 13/05/2025

  Our senior agent now is following up with the tech issue reported by the customer, we will try to help and resolve the issue as possible as we can.