Complaints

This profile includes complaints for Wondershare Technology Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wondershare Technology Inc. has 2 locations, listed below.

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  Wondershare Technology Inc.

  200 4445 Lougheed Hwy Burnaby, BC V5C 0E4

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  Wondershare Technology Inc.

  Ste 3152630 Croydon Dr South Surrey, ON V3s 6t3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I chat with Wondershare, they never allow me to speak to a manager. They claim the correct department will take care of the issue but nobody contacts me. I have talked to 3 different people, one of which ************* disconnected from the chat and didn't send me the transcript. This is an issue that needs fixed immediately because it impedes on my work.
  
  I have been a LIFETIME ******* member since 2016. Any upgrade has been FREE. I got a misleading message the other day telling me to upgrade to version 12 for free just like in the past. WELL now it tells me I have a free version and cannot export a video without paying. **** ** *********. That is a bait and switch, trickery. You cannot do that to someone without any mention of having to pay AGAIN when they are a lifetime member. This makes no sense to be a Lifetime member and now have to pay again. That is false and misleading also. Everyone I have spoken to has been ****, condescending and not helpful to resolve my issue.
  
  I ABSOLUTELY REFUSE TO PAY FOR AN UPGRADE, YOU OWE IT TO ME FOR FREE! I have worked on multiple projects since the upgrade and now cannot open them in version 11. YOU COMPENSATE ME FOR FREE WITH THE UPGRADE OR I WILL TAKE LEGAL ACTION. I don't want a "discount" or access to export my videos "temporarily" that is POOR BUSINESS. You have mislead me and that is NOT GOOD BUSINESS. I AM SO UNHAPPY WITH YOUR COMPANY and want this resolved IMMEDIATELY.

  Business Response

  Date: 23/12/2022

  Regarding your confusion about why you are charged for the
  upgrade to ******* 12, specifically those who have previously purchased a
  lifetime license, we want to answer the two most prominent questions that
  you've raised: ?
  
  "Why does ******* 12 involve additional charges?"
  
  For major upgrades––especially critical technology and
  infrastructure upgrades––the ******* team reserves the right to charge because
  of the significant cost involved. ******* 12 is an amazing new version with
  AI-related features bringing the tool to a new level. What’s more, ******* 12
  brings significant improvements in advanced features like Keyframing, Draw
  Mask, and Adjustment Layer. A brand-new UI and switchable Workspace Layouts are
  specially designed and developed. For such versions to launch, it requires our
  company to invest huge efforts, time, and technicians in the research and
  development of software. Seek your kind understanding.

   

  "If I have a lifetime license for a previous version of
  *******, can continue using ******* that I purchased?"
  ?
  Yes! For our lifetime users, you continue using the version of *******
  that you purchased and get relevant updates for free. Our team will continue to
  maintain and support ******* 9, 10, and 11 without requiring a paid upgrade to
  ******* 12.

   

  Upon hecking, our support is still following up on your case now, and we'll further evaluation your case and keep you updated ASAP. Please keep an eye on your mailbox. Thank you!