25 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Jeff H
1 star07/02/2024
Sewer scum of a company. They'll charge you even after you cancel your "free trial" and make customer service nearly impossible to deal with. 5 weeks later I'm still trying to reverse over $100 in charges. Complete fraud of a company.Review from Geo K
1 star20/01/2024
definitely a fraud, it says money back guarantee but they won't refund you no matter what.I downloaded the recovery app and it didn't recover the files that was on the hard drive and I couldn't open it because it said it is not accessible. after I reached out they refuse as to refund because "I can't refund for not liking the software" I showed the proof of the app issue but still they refused. then they asked me to send them some f my files !!!!Review from David C
1 star27/12/2023
The refund policy ***** as people say it is. They have confusing UI that doesn't align well with their site, misleading you with products, thus you make a mistake purchasing them. Then their policy doesn't allow you to refund except in technical cases. Perhaps we should all gather and look for any technical issues so we can do a mass refund?The support site is slow and when you are in a queue, it doesn't ring telling you when they are ready, meaning you may miss it and have to wait for it for however long until they are ready. I missed few support chats already because of this.The support chat said I should buy the one I want then they can issue a refund on the wrong one?!? How does that even make sense? I can't trust you already, why would I spend hoping to get my money back on something where you just admitted can't be refunded?And if you have humans for customer service but are inflexible as robots are, why aren't they replaced by AI?I live in ** just like the headquarters of this company and it's a **** SHAME.Review from Yolanda N S
1 star11/12/2023
I recently purchased Wondershare because I wanted to write over a gif. When I attempted this step another window popped up asking me to pay an additional fee for the Filmore software to complete the project. I had already paid $49 for the annual membership. This platform is nothing more than a money pit. BUYER BEWARE!! You'll spend more and more money to complete your project. If you ask for a refund, Wondershare points to their refund policy, which basically says they will not give refunds once you purchase.Review from Vaurie R
1 star29/10/2023
READ THE REFUND POLICY!!!!!I believed the ******* would transcribe audio and video into notes. The website led me to believe that I would be able to use the audio/video to text feature to transcribe audio and video to text. However after signing up I was surprised to find this was actually part of the *********** ******* which requires extensive further payment and was now no longer an affordable option for me. Despite the website guaranteeing 100% satisfaction - I was quickly deterred by customer ******* and told that the satisfaction was only a "100% technical satisfaction" guarantee and that I should see the "refund policy". I believe that the website is purposely misleading but again there is that "refund policy" that I didn't not search out and did not review prior to purchasing a subscription. The marketing feels purposefully fraudulent.Review from Brady B
1 star15/08/2023
Allowed my 14 yr old to buy a product that he thought he could use freely for 1 year for $50. turns out in order to use fully you have to pay another $25/month subscription. After we realized since it emailed about renewing something in 2 weeks I contacted them for refund and cancellation. They said they were unable to refund unless technical issue. It is a total bait and switch. Dont sign up for anything. you can't use editing software without the monthly fees.... They claim to offer 30 day money back guarantee but will NOT honor it.Review from Adam L
1 star19/07/2023
Avoid this company at all costs! They offer subpar software that does not do as advertised. You can do everything it offers by yourself for free with a little know how. If you want the convenience, use a better company! They claim to offer 30 day money back guarantee but will NOT honour it. I was dissatisfied, to say the least, because their software did not do what it advertised and is useless to me. I asked for a refund, and they ran me around in circles trying to get me to jump through hoops for it and ultimately just ghosted me. I used PayPal so I turned to them to recover my funds. I filled out a report and they apparently just send the request to the merchant! So I am not expecting anything there, but they did show me the name of the seller it was sent to. The seller's name is "????????????". Sketchy company pushing subpar software that interacts with your sensitive info and they have Chinese origins. AVOID.Review from yvonne h
1 star05/06/2023
Buyer beware! I would give 0 stars if I could. Wondershare ***** people out of money. Their Refund Policy doesn't match up with what their **************** reps say. They won't honor refund requests for erratic charges that I didn't sign up for. I would never buy from this company ever again! Do yourself a favor and use the free Capcut desktop app. More features without the *********.Review from Dan G
1 star16/05/2023
Wondershare is more scam than company. They tell you it's a free product that you can add on premium features to. Then you go to export your first video and surprise, it is covered by a giant watermark, so you have to pay to get the video you probably just wasted hours on.THEN they tell you they're including a special effects package you can opt out of.So I cancel my entire subscription immediately after I export the one video. But surprise, cancelling the effects package is on a totally separate page, and doesn't make itself clearly visible until they've already charged you.Honestly, the product seems fine if you need a video editing software. But they scammed be out of $100 ********. And these business practices are absolutely unacceptable. Probably how they make the bulk of their money.I am beyond unimpressed, and quite frankly disgusted. Zero stars is what they deserve. They should be shut down. They are scam artistsReview from S. C.
1 star02/03/2023
I got a charge on my credit card from them, apparently I signed up with them at some point, but it doesn't show me any orders, doesn't show any subscriptions, so I can't even figure out what is renewing to cancel it. I tried the live chat, which is not a live chat, there is nobody there to talk to. I tried to submit a request for a call, but it won't go through, and tried calling a number I found, but says there is no agent available. How do I cancel some subscription I know nothing about and don't think I ordered, appears to be a scam with nobody to talk to from support.
Wondershare Technology Inc. Response
08/03/2023
Thanks for sharing your experience. I understand your feeling, and it would be very confusing if you were charged extra money without being aware of it. We contact you to collect more details to investigate it further and then do the needed assistance. Please keep an eye on your mailbox. Appreciate your time and patience a lot!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.