Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CBV Collection Services Ltd. has 3 locations, listed below.

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  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting regular calls from this company day and night. Generally between 5 and 10 calls per day. Calls are at all hours of the business day and overnight disrupting my work, home, and sleep. I am on-call for emergency after hours support for my job; and my regular hourly overtime rate would be $165. Each instance takes about an hour to either try and work with the call options or call and deal with the repeat call attempts and relax to fall back asleep. I am owed at east $975 in overtime pay for their disruptions; however, I would consider it a win to never hear from them again.When they call it is blank, and an unrecognizable human voice eventually chimes in asking for a person, again unrecognizable (accent in broken English) either says sorry, they'll make a note of the wrong number, wrong name, etc; but they continue on. I have had to make a complaint with the **** cyber crime unit hoping that maybe they can put an end to it. Recently, I was forceful requesting to speak with a manager whom confirmed my number, confirmed they were looking for some smeechuck (sounds like; the mgr still had a fairly thick accent), but the point is it isn't me and continuing to harass me isn't going to change whom I am. A resolution would be for them to never call me again and to compensate me $975 for my work overtime that they have continually abused for the last 3 or 4 months. The number is higher, but I have erased calls leaving only a record of the 975 for time owed.

  

  Business Response

  Date: 13/01/2025

  Thank you for your communication.
  
  Please note that we have reviewed our data bases and have not found that any outbound calls are being dialed to the phone number identified - ********** .Kindly be advised if it is our company, that the call is not intended for yourself. However, it does seem that there could be a possibility that we could be dialing a number that is forwarded to you which is no fault of yours or ours. At this point in time, we do recommend that if another call is received,please take note of the date and time. We will require at least 4 days of call log information to be able to investigate the original phone number that has been forwarded to your line as we have various calls taking place.
  
  In the event if you answer the call and there is a live person on the line, you may also request the agent to provide you the phone number they are intending to call. In addition, you can request to speak with a Manager shall you receive another call and provide the Manager all the details so we can further review and resolve. We do apologize for any inconvenience.Thank you.

   

  Regards,

• Initial Complaint

  Date:30/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unfortunately a debt that has ended up with CBV collections and I was unable to make payments for some time. I have though been trying to reach out the majority of Dec to inform them I am able to settle this matter, spending atleast 20minutes on hold at least 3 times without ever speaking with a single **** tried calling early and late to leave messages and sends me to hold music with no end. Have sent emails, have sent call back request and such. I know my debt is accruing interest and I am not happy about this lack of response to my attempts to settle this matter. One number on the site just disconnects and the other ***** maintains.

  

  Business Response

  Date: 13/01/2025

  Thank you for your communication.

  Please note that we have reviewed the information and we do apologize. Our system has been down until further notice and we are unable to view/process any files at the moment.

  Our suggestion at this point in time, is to reach out to the original creditor for assistance as they are aware of our system error. We have provided their contact information below and deeply apologize for the inconvenience. Thank you.

  Customer Relations Unit - **************

   

  Regards,

• Initial Complaint

  Date:30/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this **** with ************* , I do not have a contract with this collection agency *** , they did not provide me with the original contract as requested.

  

  Business Response

  Date: 13/01/2025

  Thank you for your communication.

  Please note that we have reviewed the information and the file associated to the consumer is no longer listed in our office.

  We do recommend at this point in time, that the consumer can contact the original creditor to confirm the location of the file.

  Additionally, if the consumer is not agreement with the file, we do suggest that a dispute is to be filed by the consumer with one of the major credit reporting agencies. The credit reporting agency will need to conduct a further investigation to confirm validation. We have provided their contact details below. 

  We do apologize for any inconvenience. Thank you.

  Equifax **************
  TransUnion *************

• Initial Complaint

  Date:17/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I received a robocall from this company looking for my brother. I explained I have no contact with him and he has no phone. This operator was pleasant and as per my request would make sure I receive no more *********** I received another robocall and returned this one as well. The guy on the phone was very pushy and rude. I explained I have no contact with my brother and said I spoke to someone yesterday from their company and she said she would make sure I received no more calls. He keeps pushing and says as I'm his relative I cannot be taken off the list. He wouldn't stop and I hang up. This is harassment!!!

  

  Business Response

  Date: 13/01/2025

  Thank you for your communication and we do apologize for the delay.

  Please note that we have reviewed the information, and have removed the phone number provided by the individual to prevent future outbound calls.

  We do apologize for the inconvenience and will look into the agent handling of the file. 

  One of our main missions is to display professional, courteous and friendly service to all consumers. We appreciate this being brought to our attention and take all complaints seriously. Thank you for your patience.

   

  Regards

   

   

• Initial Complaint

  Date:16/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with MANITOBA **********-1, I do not have a contract with CBV collection services,242 - **************************************************************************, they did not provide me with the original contract as i requested,

  

  Business Response

  Date: 13/01/2025

  Thank you for your communication.

  Please note that we have reviewed the information and it appears that the consumer has been in contact with our office since August & November 2024 agreeing to make payments. Additionally, a payment made and processed on the file on November 29th, 2024.

  At this point in time, if the consumer believes that they are not in agreement with the file(s), we do suggest that the consumer file a dispute with the major credit reporting agencies. The reporting agencies would have to conduct an investigation to determine validity. We have provided the phone numbers below for the major credit reporting agencies.

  Also, the consumer can contact our office to speak with a live agent with any further assistance to this process. Thank you.

  Equifax **************
  TransUnion *************

   

  Regards,

  Customer Answer

  Date: 13/01/2025

   
  Complaint: 22695800
  
  I am rejecting this response because:
  
  Subject: Follow-Up on Complaint Regarding Invalid Traffic Ticket
  
  
  To whomsoever it may concern 

  
  Thank you for your response and for providing additional information regarding my complaint.
  
  
  I appreciate your suggestion to contact the major credit reporting agencies to dispute the matter, and I will pursue this avenue if necessary. However, I would like to clarify my position:
  1.I initially engaged with the collection agency under the assumption that the traffic ticket was valid. I was unaware of my rights and responsibilities at the time and made a payment due to fear and lack of information.
  2.Upon further investigation, I have realized that I am not liable for this traffic ticket. This means the initial communication and payment were made under misrepresentation or undue pressure.
  3.I respectfully request that the collection agency review my file thoroughly and confirm whether the original ticket is indeed valid and enforceable. If the ticket is proven invalid, I request a refund of the payment made on November 29th, 2024.
  
  
  I am happy to provide any further details or documentation to support my case. I would also like to note that this matter should not reflect negatively on my credit report, as I am actively disputing the validity of the ticket.
  
  
  Please let me know the next steps or if I need to contact any specific department for further clarification.
  
  
  Thank you for your assistance.
  
  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 14/01/2025

  Thank you for your communication.
  
  Please be advised that we have been hired by the original creditor as a third party agency to assist consumers with resolving overdue and delinquent accounts. The original creditor has sent the consumers information to CBV Collection Services Ltd. with reason to believe that the named individual is the intended party.
  
  As previously advised, the consumer may contact the major credit reporting agency to dispute the file. Additionally, the consumer can also contact the original creditor directly to advise of their situation. The consumer may be requested to submit additional information as per the discretion and requirements necessary as per the original creditor. An investigation would need to be conducted on their end to determine the outcome.
  
  We do apologize for any inconvenience that may have been caused and appreciate the consumers patience. Thank you.
  
  
  
  Regards,

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint that I have is that I cannot join the person assign to my case or the company. I have 2 monthly payment per month and one of them wasnt took from my bank account. Im scared that I will have a fee or something because I dont understand why the money wasnt took knowing that I have the correct amount in my account.

  

  Business Response

  Date: 15/01/2025

  Hello,
  
  Thank you for your communication. Please be advised that at the time of when this complaint was entered, our system was down and we were not able to view/process any files. 
  

  Kindly,if the consumer can please contact us at either ************** to speak with a live agent, or can send us an email to ******************************************************* we will be more than happy to assist.
  

  We appreciate the consumer's understanding, patience and cooperation.
  
  Thank you & Regards,

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid account ********* and account ********* to tph and need both of these shown as settled and paid in full and closed to credit bureaus

  

  Business Response

  Date: 16/01/2025

  Thank you for your communication and we do apologize for the delay.

  Please note that the two files are outsourced and they have been handling the service with the consumer. However, we have reached out to them and they have advised that the files have been closed as settled. Kindly allow up to at least 10 business days for the update and to reflect on the consumer's credit report.

  Kindly be advised that if the consumer has any future questions or concerns, they may contact us directly by email and we will be more than happy to assist - *************************************************************************************

   

  We do apologize for any inconvenience that may have been caused. Thank you.

   

  Regards,

  Customer Answer

  Date: 16/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:11/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have a credit card debt that was taken over by CBV Collections. I paid the outstanding balance, however, when I try to contact *** to advise them of my payment, no phone calls go through, emails get sent back and I have no way of getting in touch with anyone. They have placed a hold on one of my other credit cards so I'm unable to use it. I need this resolved ASAP.

  

  Business Response

  Date: 15/01/2025

  Hello,

  
  Thank you for your communication. Please be advised that at the time of when this complaint was entered, our system was down and we were not able to view/process any files. 

  Kindly, if the consumer can please contact us at either ************** to speak with a live agent, or can send us an email to - *************************************************************************************we will be more than happy to assist.

  We appreciate the consumer's understanding, patience and cooperation.

   

  Thank you & Regards,

   

• Initial Complaint

  Date:28/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep getting calls from this place saying I owe reliance money. I paid reliance last year in Oct 2023. I do not owe any money and its now on my credit report!!!!

  

  Business Response

  Date: 27/12/2024

  Thank you for your communication and we do apologize for the delay.
  
  Please be advised that we have reviewed the information and have forwarded an inquiry to the original creditor to confirm the consumers claim. We have received documentation from the individual that we had requested to further our investigation. At this point in time, we have removed the file to refrain any outbound calls. We do apologize for any inconvenience.
  
  
  Thank you & Regards,
  

• Initial Complaint

  Date:28/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving incessant phone calls for months from an unknown numbers with area code 416. The Canada 411 reverse call system fails to provide any useful information. They are a mixture of cellphone and landline numbers. Due to a high frequency of scam calls in the past, I often dont answer calls from unfamiliar numbers. However, because they call so persistently, I finally answered one. But heard only the screech of an attempted fax from ************. Another of the annoying repeated calls comes from *************). I called the number tonight and got a womans voice thanking me for calling what sounds like CBD (??) collections. Im not quite sure if shes saying CBD or CBV or CDV or what. I dont have any outstanding bills and have never heard of this company. Sometimes the calls come early in the morning, sometimes in the evening or anytime throughout the day. But whats more, another two of the numbers calling me ************, and ************, when I dialed them tonight the *same ladys recorded voice comes on with the same message*, thanking me for calling CBV Collections and asking me to please hold while they transfer me to an agent! Its rare for a weekday to go by without receiving one two or more calls from any combination of those numbers and its not only annoying but very disruptive to my life.

  Customer Answer

  Date: 29/11/2024

  I want no further contact from the business 

  

  Business Response

  Date: 29/11/2024

  Thank you for your communication.

  Please note that we have reviewed the information and do not see that the phone number ending 2070 has been dialed by our office. Kindly have the individual confirm the phone number so we are able to further review. Thank you.

   

  Regards,