Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my spouse started receiving threatening letters and calls from this company starting back in 2021, over a ***** account that is a complete fake. they are trying to collect on "behlaf" of ****** and neither my spouse nor myself have EVER had an account with ****** she has blocked calls, and i guess in doing so they have now reformed to contacting me.. i have never had a ***** account and neither my wife or myself are in any way liable for the scam they are trying to pull. ***** account in question when contacting ***** directly has never existed...when i contacted *** directly on the phone they hung up on me when i requested the original creditor bill with my or my spouses name on it. which legally they have to provide within one business week. demands for payment keep showing up in the mail now to both her and in my name.. however nothing on either of our credit reports concerning this account.... just another ********** company trying to take advantage of people who are not educated enough to know better.

  Customer Answer

  Date: 02/04/2025

  i am the husband..

  

  Business Response

  Date: 07/04/2025

  Thank you for your communication.

  Please be advised that the information was outsourced to one of our vendors to be handled on our behalf. We have corresponded with our vendor and have advised that calls are to discontinue. 

  We do apologize for any inconvenience. Thank you.

   

  Regards,

  Customer Answer

  Date: 18/04/2025

   
  Complaint: 23147588
  
  I am rejecting this response; pushing the blame to a 3rd party outsource is no excuse for the frustrations, financial burden to speak with a lawyer, and arguments between my spouse and myself that this has caused.
  
  How many other people getting scammed into paying a fake account because of the threatening letters or the absurdly rude and aggressive tactics your call center employees use? it is simply a joke, in the manner this business is run. Prey on the uneducated to scam them out of monies they probably don't have to begin with, falsifying account numbers to make them think they actually owe you.
  
  Sincerely,
  
  *. ******

  

  Business Response

  Date: 22/04/2025

  Thank you for your communication.
  
  Please note that *** or any of our outsourced vendors are not in the business to falsify anyones information. We are hired on behalf of the original creditor to assist consumers with delinquent/overdue accounts and provide solutions. Please be advised that the consumer can contact the original creditor for further information or seeking to file a dispute.
  
  As previously communicated, our outsourced vendor has advised that calls have been discontinued. *** considers this matter closed.
  
  We appreciate your patience and apologize again for any inconvenience.Thank you.
  
  
  
  Regards,

  Customer Answer

  Date: 22/04/2025

   
  Complaint: 23147588
  
  I am rejecting this response because you are just re-stating a response you had given before. if you look back on my original post, you'd see the account in question NEVER existed with ****** and that my spouse OR myself have never held an account with ***** to top that off. you then jumped to blaming a third party outsource, and are now turning full circle, trying to implicate that i am in the wrong..... your company needs to be investigated for fraud, and theft of innocent peoples monies by giving fake account numbers. the rudeness and aggressive scare tactics your company, or outsourced ***** companies use is appalling..
  
  Sincerely,
  
  *. ******

  

  Business Response

  Date: 23/04/2025

  Thank you for your communication.
  
  Please be advised that *** does not have the ability to create accounts and is only hired on behalf of its original creditor as a solution provider. The information that *** would have received referencing the consumer would have been derived from ****** If the consumer truly believes that the file does not belong to them, then we strongly advise that the consumer contact the original creditor and advise that a ***** file was opened without their knowledge and believes that they are a victim of fraud. Additionally, the consumer can also file a police report and advise that they believe they are a victim of fraud. The consumer should also provide any supporting documentation referencing their claim to the original creditor/police department. A thorough investigation would need to be done to determine.
  
  We have provided the consumer the next steps to handle. As of this time, *** considers this matter closed.
  
  Once again, we apologize for any inconvenience this may have caused.
  
  
  Thank you & Regards,

  Customer Answer

  Date: 24/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me. ***** still has no record of this account AT ALL, and said it may be a phishing/scam attack. i will go to the police with information provided and see where it goes from there.
  
  Sincerely,
  
  *. ******

• Initial Complaint

  Date:27/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people will NOT leave me alone. They are calling family I havent had contact with in 10+ years, they claim I owe ***** $2000 which is impossible. I do not owe anyone anything. Also they mentioned it was from 2014 but couldnt provide any documents until I gave them a bunch of personal information. They need to STOP calling ************ this is a family member whom I have no contact with till now. I DONT OWE ***** and I am refusing this fake debt. Leave me alone before I file a cease and desist.

  

  Business Response

  Date: 01/04/2025

  Thank you for your communication.
  
  Please be advised that we have removed the phone numbers on the file to refrain outbound calls from taking place. We are hired on behalf of the original creditor to service consumers with overdue and delinquent files and present solutions to come to an amicable resolution.
  
  We do suggest that if the consumer is in disagreement with the file, to contact the original creditor and file a dispute. Additionally,the consumer can also file a dispute with the credit bureau to have an investigation conducted on their end to determine. We have provided their contact numbers below.
  
  We do apologize for any inconvenience and appreciate the consumers patience and understanding.
  
  Equifax **************
  TransUnion *************
  
  
  Thank you & Regards,

  Customer Answer

  Date: 01/04/2025

   
  Complaint: 23121817
  
  I am rejecting this response because: they are STILL calling. 
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 03/04/2025

  Thank you for your communication.
  
  Please note that we have reviewed our data bases and have not found that any outbound calls are being directly dialed to the indicated phone number. At this point in time, we do recommend that if another call is received, please take note of the date and time. We will require at least 4 days of call log information to be able to investigate the original phone number that has been potentially forwarded to your line.
  
  In the event if you answer the call and there is a live person on the line, you may also request the agent to provide you the phone number they are intending to call. In addition, you can request to speak with a Manager shall you receive another call and provide the Manager all the details so we can further review and resolve. We do apologize for any inconvenience.Thank you.

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:25/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep contacting me telling me they are looking for someone named ******, which I have explained numerous times that nobody by that name has had my number in over 5 years and to stop contacting me... Then won't listen and keep calling me despite them having the wrong person.

  

  Business Response

  Date: 25/03/2025

  Thank you for your communication.
  
  Please note that we have reviewed the information provided and do not see any previous communication from the individual that the phone number ending 7473 is a wrong number.
  
  However, we have honoured the individuals request and have removed the phone number to prevent outbound calls.
  
  We thank you for your patience and apologize for any inconvenience.
  
  
  
  
  Regards,

  Customer Answer

  Date: 25/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Even though I have been calls to them stating that they had the wrong person numerous times. I'm glad that the harrassment will finally end.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:17/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***************, I do not have a contract with CBV COLLECTION SERV., they did not provide me with the origincal contract as I requested.

  

  Business Response

  Date: 20/03/2025

  Thank you for your communication.
  
  Please be advised that we have reviewed the information provided and have searched our data base. At this point in time, we do not have any outstanding matters for this consumer. We do request that the consumer confirm their source indicating an outstanding matter with CBV Collection Services Ltd.
  
  We would like the opportunity to further review with the individual intended and achieving an amicable resolution.  Kindly note that you can contact us via phone to speak with a live agent at ************** or by email - *************************************************************************************
  We apologize for any inconvenience caused and look forward to hearing from you. Thank you.
  
  
  
  Regards,

  Customer Answer

  Date: 20/03/2025

   
  Complaint: 23076069
  
  I am rejecting this response because:
  Picture of account attached 
  Sincerely,
  
  ******* Yossofzai

  

  Business Response

  Date: 20/03/2025

  Thank you for your communication.
  
  Please note for the print screen provided, the file was already previously settled with the consumer in June 2021.
  
  Kindly be advised that the file was settled in full and collection items are not removed from consumers credit reports. They are updated to reflect the status, which in this case is settled in full and appearing correctly. The file would reflect closed and settled.
  
  Additionally, if the consumer seeks information in regards to their credit reporting, we would suggest that the consumer contact one of the major credit reporting agencies for more information. We have provided their contact numbers below.
  
  We do apologize for any inconvenience. Thank you.
  
  Equifax **************
  TransUnion *************
  
  
  Regards,

• Initial Complaint

  Date:17/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi i am not liable for this debt to winnipeg parking authority and i do not have contract with *************. They did not provide me with original contract as i requested

  

  Business Response

  Date: 20/03/2025

  Thank you for your communication.
  
  Please note that we are unable to locate any information referencing the individual based on the customer information provided. We would like the opportunity to further review with the individual intended and achieving an amicable resolution.  Kindly note that you can contact us via phone to speak with a live agent at ************** or by email - *************************************************************************************
  We apologize for any inconvenience caused and look forward to hearing from you. Thank you.
  
  
  Regards,

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with CITY OF ***********, i did not have a contract with *** COLL SVCS, They did not provide me with the original contract as requested.

  

  Business Response

  Date: 07/03/2025

  Thank you for your communication.
  
  Please be advised that we are unable to locate any information referencing the individual based on the information provided. We would like the opportunity to further review with the individual intended and achieving an amicable resolution.  Kindly note that you can contact us via phone to speak with a live agent at ************** or by email - *************************************************************************************
  We apologize for any inconvenience caused and look forward to hearing from you. Thank you.

   

   

  Regards,

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23032800
  
  I am rejecting this response because:

  I do not have a contract with them and I request that they send me the original contract between me and them if that one ever exists. 
  since it doesnt so I demand this to be removed from my credit report immediately.
  
  Sincerely,
  
  ****** ***** ******

  

  Business Response

  Date: 10/03/2025

  Thank you for your communication.
  
  Please note as previously communicated, based on the information provided of the consumer, we are unable to locate any information within our database. Kindly be advised that CBV Collection Services Ltd. is a third party agency that works on behalf of the original creditor to assist consumers in resolving delinquent and overdue accounts. As we are a third party agency, there would not be an agreement with us and the consumer. The agreement would be with the original creditor and the consumer. 
  
  We strongly recommend at this time, if the consumer believes that there is an item they disagree with, to kindly file a dispute with one of the major credit reporting agencies. An investigation will need to be conducted to determine validity of the consumers claim. We have provided the phone numbers below for the credit reporting agencies. We do appreciate the consumers patience and apologize for any inconvenience that may have been caused. Thank you.
  
  
  Equifax **************
  TransUnion *************

• Initial Complaint

  Date:25/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************. I do not have a contract with **************, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 26/02/2025

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.
  
  We can be reached directly at *************************************************************************************

   

  Thank you & Regards,

• Initial Complaint

  Date:25/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CBV Collection Services LTD. I do not have a contract with CBV Collection Services LTD. they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 26/02/2025

  Thank you for your communication.
  
  Please note that we are unable to locate the complainant with the information provided. Kindly confirm if the individual may have an alternate name, mailing address, phone number. Also, please advise the complainant that we can also be contacted directly at *************************************************************************************
  
  We will be more than happy to assist and do apologize for any inconvenience.
  
  
  Thank you & Regards,

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps harassing me on a daily basis in an attempt to trick me into paying them for a 2015 credit card debt that they've recently purchased. The debt is past the statute of limitations and has already been removed from my Equifax credit report many years ago. I refuse to answer their calls as they will most likely try to reopen the debt by claiming that I willingly discussed a new agreement with them which I have not, and will not, do.

  

  Business Response

  Date: 05/02/2025

  Thank you for your communication.
  
  Please note that we have reviewed the information and while the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts. Kindly be advised that we are hired on behalf of the original creditor to assist consumers with overdue and delinquent files.
  
  Please note that the consumers file is currently outsourced and we have requested for them to cease & desist activity as per the consumers request.
  
  If there are any future requests, kindly send us an email at ************************************************************************************* and we will be more than happy to assist.
  
  We do apologize for the inconvenience and appreciate your patience and understanding. Thank you.
  
  
  Regards,

• Initial Complaint

  Date:03/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving calls from ********** asking to speak to *******, who hasn't been with the company since January, 2023. This is the second complaint I've submitted for this. This is a work number that is being called and has no affiliation with *******, and continued calling of this number will not result in getting the money owed.

  

  Business Response

  Date: 04/02/2025

  Thank you for your communication.
  
  Please note that we have reviewed our data bases and have not found that any outbound calls are being dialed to the indicated phone number.Kindly be advised if it is our company, that the call is not intended for the complainant. However, it does seem that there could be a possibility that we could be dialing a number that is forwarded to the complainant's line which is no fault of theirs or ours. At this point in time, we do recommend that if another call is received,please take note of the date and time. We will require at least 4 days of call log information to be able to investigate the original phone number that has been forwarded to their line.
  
  In the event if they answer the call and there is a live person on the line, they may also request the agent to provide their phone number they are intending to call. In addition, they can request to speak with a Manager shall they receive another call and provide the Manager all the details so we can further review and resolve. We do apologize for any inconvenience.Thank you.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 22891713
  
  I have additional information that may be of use. The number calling is **************, previously from ************** and it is dialing into number ***********************. I have also attached photos of the missed call log from the phone that is being called, from Oct. 2024 to yesterday, Feb. 3rd, 2025, when the last call was received.
  
  Sincerely,
  
  *** *********

  

  Business Response

  Date: 05/02/2025

  Hello,
  
  We appreciate your communication.
  
  Thank you for providing the indicated phone number. At this point in time, we have removed the phone number from our system to prevent outbound calls. Please be advised that our system updates daily accordingly and in the future if anyone has listed the indicated phone number as a contact,calls may be received.
  
  In the future if another call is received, kindly send us an email at ******************************************************* and we will be more than happy to assist.
  
  We do apologize for any inconvenience. Thank you.
  
  
  
  Regards,

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *********