Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bloomex has 24 locations, listed below.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  8 4095 Belgreen Dr Ottawa, ON K1G 3N2

• 

  Bloomex

  20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

• 

  Bloomex

  902 Magnetic Dr Toronto, ON M3J 2C4

• 

  Bloomex

  7532 Chemin de la Côte-de-Liesse Saint-Laurent, QC H4T 1E7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June * I ordered a bouquet of flowers and a vase to be delivered to a friend of mine next-day (June *). I provided the recipients full correct address (which is a condo with a **** concierge), email, phone number, buzzer code. On June * the order tracking status changed from in transit to investigation. I called Bloomex to inquire about this status change and was told the delivery driver could not complete the delivery because the concierge would not allow him inside. I inquired with Bloomex if the driver attempted to call the recipient and was told the drivers are not given the receipts phone numbers.Bloomex offered to reattempt the delivery the following day, June **, or refund to store credit, less the $** delivery fee. I requested to change the delivery address to my office, down the street from the original delivery address, and was told an additional $** delivery fee would be charged, due to this change. I pushed back and had this fee waived and they agreed to deliver to my office on June **. I received a call shortly after and was told the driver already left the warehouse for the day and delivery would have to be rescheduled to June **. I requested full refund of the order and was told this was against their policy. I requested that the order be cancelled and the matter escalated to a manager. I am currently waiting to hear back from a Bloomex manager regarding the status of my refund.

  Business Response

  Date: 13/06/2024

  We regret to hear that the services didnt meet customer's expectations.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. An email and a phone conversation received pass *pm. Investigation caused by a changing address and waiving a redelivery fee caused a reasonable delay as our drivers leaving warehouses at *pm exactly. However, we still would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 13/06/2024

   
  Complaint: ********
  
  I am rejecting this response because I would like a full refund for my order, as I have not received the goods ordered in a reasonable amount of time. 
  

  I will have no use for a store credit from Bloomex as I do not intend to order from this company in the future, after this experience. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 18/06/2024

  We regret to hear that the services didnt meet customer's expectations.
  After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

• Initial Complaint

  Date:04/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bloomex flower company never delivered my flowers. I tried to reach out to customer service multiple times, being hung up on multiple times. They will not issue a refund after * weeks of undelivered flowers. They reached out saying they would deliver the flowers. I told them to proceed and yet they still never sent the flowers. I have been very patient but Bloomex is unwilling to issue a refund or make the situation right.

  Business Response

  Date: 06/06/2024

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** USD to the original form of payment used for the purchase. 
  Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** ********** **************** ***** USD R Approved Authorized
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

• Initial Complaint

  Date:29/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiance has purchased two orders from Bloomex ****** and they have ******* us twice. The first order delivered on April **** 20** arrived 2 days late and the order was not even close to the one that was ordered. They added chocolate for the inconvenience but the chocolate was so old it was white on the outside so we ended up throwing it out. Second order delivered May **** 202* was * bouquets. One for myself and one for my mother who just had surgery. The bouquet for my mother came as expected. However, the other did not. First, we paid extra to have the bouquet supersized which means it should've come twice the size of the regular and it didn't. Came the same size. Second, the website said that it should have lilies, roses, alstroemeria, and some greenery. There are zero lilies in this bouquet at all. The bouquet came fully bloomed and the petals are falling off of the flowers and the entire bouquet will likely *** in the next couple days. Not what you expect for the price point. When we contacted the company on both occasions they just ignored us and would hang up on us. Last night they asked for a good call back number for me and they called but as soon as I answered they hung up. The company advertises one thing and sells something completely different. If they don't answer us I would imagine they feel that they don't have to give the refund because they know the product they are sending out is not worth the money. I have also contacted consumer affairs on this issue too. Attached photos of the invoices and the

  Business Response

  Date: 31/05/2024

  We regret to hear that the services didn't meet customer's expectations.
      We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. As per our records, the client never contacted us for a solution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
      Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
      As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. 
      We apologize for any inconvenience caused.
      Thank you,
      Bloomex

  Customer Answer

  Date: 31/05/2024

   
  Complaint: ********
  
  I am rejecting this response because: I wanted to add more to this and be able to negotiate.

  We have had the ***** customer service experiences with ALL contact at Bloomex. Every single time we contact we are ignored. It is not a good look for a professional business. Additionally, we would accept another flower arrangement (supersized as was supposed to be in the first place) AND a gift basket of equal value to cover BOTH of the unsatisfactory orders we have placed. ************** flavored please. The total value of our free order should be approximately $*** after taxes. Alternatively, we would also work with a credit for the value of these orders if that is easier. Also in the future we would appreciate being able to do business with Bloomex directly should we ever decide to use their services again rather than having to get BBB involved.
  

  Thank you.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/06/2024

  We regret to hear that the services didn't meet customer's expectations.

  As per the message received customer agreed for an exceptional resend for ******************************* at the address: **************************************************************************. A supersized flower arrangement and a gift basket are about to be prepared by our production manager and to be resent withing next seven business days.

  We apologize for any inconvenience caused.
  Thank you,
  Bloomex
  

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 04/06/2024

  I received a gift basket and a bouquet of flowers from Bloomex. The issue we are having is that they stated even in their last message here that they were resending a supersized bouquet but we were sent the bouquet that was supposed to be sent in ***** (the wrong one was originally sent). There was no supersized bouquet that we were expecting. I think they should've just refunded the money considering they can't even get an alternative correct.

• Initial Complaint

  Date:28/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst service. Flowers are ****. Better off getting them from grocery store. They look NOTHING like advertisement. **********% total rip off. This company should not be allowed to conduct business. No remorse for ripping people off. zero customer service. Complete **** 

  Business Response

  Date: 29/05/2024

  We regret to hear that the services didnt meet customer's expectations. Please provide the order number as the details provided were not sufficient to locate the order. 

  Regards, Bloomex

• Initial Complaint

  Date:23/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a flower delivery with Bloomex for Sunday, May ** to a specific individual at their place of work. Bloomex changed the date to Saturday May **, a date when the the intended recipient was not going to be at the location. Upon repeated calls to Bloomex to cancel the order because the person was not there and Saturday May ** didn't work, they refused to do so and cited their policy which says they have the right to refuse changes to orders at peak times. However, THEY were the ones who changed my order so I do not see how that policy applied. My order was submitted and approved by their end for delivery on Sunday May **. They then changed it to Saturday May ** and cited their policy. It was predatory behaviour to change the delivery yet refuse a refund because they can do that to any order and anyone. In the end, they attempted to deliver the flowers on Saturday May ** and then took the flowers back when the intended recipient was not there. They then delivered the flowers the next week to a random person at the place of work who was not the named recipient in my order and had no way of verifying that the intended recipient received the flowers and marked the delivery as complete.

  Business Response

  Date: 24/05/2024

  Thank you for reaching out. If there was any inconvenience, we sincerely regret it. Due to the large number of Mother's Day orders, Bloomex was forced to reschedule the delivery sooner than they had initially asked in order to guarantee a successful delivery. We never intended to be troublesome. Due to the recipient's refusal and rescheduling, the order was delivered after all albeit with a delay. We want to put things right and give them a full price store credit that they may utilize in the future. If the provided solution does not suit the client, then we can refund the delivery fee. Please let us know. 

  Regards, Bloomex

  Customer Answer

  Date: 28/05/2024

   
  Complaint: ********
  
  I am rejecting this response because the recipient did not reject the delivery. The recipient was not there and the delivery was attempted to be made to someone else who did not accept. The delivery was finally made a week later, but again, not to the recipient but someone else entirely and Bloomex left it as a completed delivery without verifying whether the intended recipient that they accepted the order for received the ultimate delivery or not. This was an extremely unpleasant experience for me with repeated efforts to explain that the intended recipient was not available and to request a refund but being refused and forced to pay for something that went to a stranger. I have no intention of ever doing any transaction with Bloomex nor would I ever recommend them to anyone and as such, have no use for store credit. I would like a full refund.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 29/05/2024

  We're sorry to hear that the services didn't meet the client's expectations. Refunds cannot be issued for orders that have been confirmed, prepared, or dispatched for delivery. However, we would like to propose several alternatives:  a gift basket of equivalent value, or a store credit that the client can use at their convenience in the future or store credit on the website + delivery fee refund. Despite our desire to provide a full refund, it's not possible due to our policy. Presently, aside from the aforementioned options, we don't have a direct resolution. If the client decides to proceed with any of these options at a later date, they will remain available. As an additional option, we can offer a full price plus an extra $** in store credit. We hope the above options are satisfactory. 

  Regards,

  Bloomex

  Customer Answer

  Date: 30/05/2024

   
  Complaint: ********
  
  I am rejecting this response because the order was confirmed based on delivery to a specific individual at a certain date. The order was changed by Bloomex after confrimation and despite repeated attempts to cancel the order well ahead of delivery date and within hours of receiving email of the change of delivery date, Bloomex refused to do so despite having the discretion to issue a refund then. Bloomex then prepared and dispatched delivery to a person who was not the intended recipient and claims to have completed the order and now wants more business from me through store credit after such horrendous customer service? I have no desire to transact with a business with ********* practice of forcing a delivery against someone's wishes and not per the placed order. I want a full refund. 

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:21/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a **********. Order was never received. Despite attempting to seek resolution through online and phone the company is not responding. I am hoping to warn BBB so others can avoid being *******.

  Business Response

  Date: 29/05/2024

      We regret to hear that the services didnt meet customer's expectations. As per our records the order was delivered successfully to the provided address.  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. We apologize for any inconvenience caused.  We apologize for any inconvenience caused.
      Thank you,
      Bloomex
   

• Initial Complaint

  Date:21/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May **** I placed an order for Bloomex online for my daughters birthday on the 14th of May whom lives out of my city. Order number *******. What was ordered was:Name:**" Mylar Helium Balloon ********* Quantity:* Product Price:$**** Total:$**** Name:White Wine Truffles Card *********** Quantity** Product Price:$***** Total:$***** Name:Sweet Blossoms Collection ** ********* Quantity:1 Product Price:$***** Total:$***** ****************** SKU:********* Quantity:1 Product Price:$***** Total:$***** Unfortunately what was missing was ONE of the bottles of white wine and the Balloon.I had other issues with my order HOWEVER the most concerning was the lacking of product I paid for to be delivered. The flowers were the wrong colour. The one bottle of wine received was red not white. But what again is alarming is I paid for two bottles of ***** wine and a balloon and only one bottle was received. I contacted their customer service chat right away who said they would look into it and get back to me. They never did so I contacted them via phone. The rep on the phone stated he would investigate it and contact me back that night and he never did. I then reach out via email and never heard back. I am contacting the BBB for help in either a refund on the wine and balloon or for it to be delivered as ordered for my daughters birthday.

  Business Response

  Date: 22/05/2024

  We hope this message finds you well. We regret to hear that the services didnt meet customer's expectations.
  It has come to our attention that there were some issues with the order placed by one of our clients. We want to assure you that transparency and customer satisfaction are paramount to us. The order in question was substituted according to our policy, however, we understand that this may not have met the expectations of  client. We understand that despite our efforts to communicate via email, there may have been an oversight in delivery.
  Upon investigating the matter further, we contacted our production team to inquire about the missing products. According to our records, everything was checked and dispatched as per the recipe provided.
  To rectify this situation and ensure the utmost satisfaction of our client, we would like to take immediate action. We are committed to sending the missing items promptly. Additionally, as a gesture of goodwill and to express our sincere apologies, we would like to include a complimentary gift with the reshipment.
  Please accept our apologies once again for any inconvenience caused.
  Thank you for your understanding and cooperation. Should you require any further assistance or have any additional concerns, please do not hesitate to contact us.
  Thank you,

  Bloomex

  Customer Answer

  Date: 22/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:21/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: ********** Order: ******** I purchased a flower arrangement and had paid extra for rush shipping so it would arrive that same day (for Mother's Day). Over an hour later, I received an email stating the delivery wouldn't arrive until the next day or the day after. Not satisfied with this, I called Bloomex customer service after receiving the email and requested they cancel the order. The agent logged the request and I was told their manager would process it within ** hours. This indicated that it would be cancelled and I would receive a refund. At this point, I had already ordered a gift elsewhere which would arrive that same day. I also sent an email later that day just to be certain and reiterated I wished to cancel the order. * days later I received an email response stating they had simply put the order on hold and I could either send it at another time or receive a credit. I explained there was no longer a need for the order, that I would not be using their services in the future because I had placed a second order for that same day (to a different recipient) and a) the item sent was substituted and starkly different from what was advertised, and b) what was received was poor quality. At this stage Bloomex has been unable to keep their story straight: first I had been lead to believe there would be a cancellation, then told I could only receive a credit, and now, in another response, was told I could have cancelled but only within an hour of my purchase because the item was already confirmed by the courier and florist and that I would have to keep the original order (this sounds questionable). Note that, as stated previously, it was over an hour after placing my order that I was told they could not deliver the arrangement the same day, yet the expectation is that I must cancel within the hour before knowledge that there would be an issue. This is illogical. I am requesting a refund to my original payment method and the order cancelled.

  Business Response

  Date: 22/05/2024

  We regret to hear that the services didnt meet customer's expectations. The client opted for the "Last Minute Order - Holiday delivery delay accepted" option when placing their order with us. Despite our efforts, there would be a delay in the expected delivery, for which we promptly notified the client via email. Regrettably, upon receiving this notification, the client requested to cancel the order, citing the inconvenience caused by the delay. In response, we immediately honored their request and placed the order on hold. We apologize sincerely for any inconvenience this situation has caused. Customer satisfaction is paramount to us, and we understand the frustration such delays can cause, especially during busy holiday seasons. To address the matter swiftly, we have processed a full refund to the client in accordance with their request.
  Should you require any further information or clarification on this matter, please don't hesitate to reach out.
  Thank you for your attention to this issue.
  Thank you,

  Bloomex 

  Customer Answer

  Date: 25/05/2024

  Following Bloomex's response I notice that a refund has been sent to my credit card but I'm also seeing a pending charge made that same day for that same amount - I'm not sure why Bloomex sent a charge through that day as well. Can we please keep this complaint open until that pending charge disappears? I'm concerned they made the appearance of providing a refund but have re-charged me for the original purchase to offset the refund. 

  Customer Answer

  Date: 27/05/2024

   
  Complaint: ********
  
  Thank you for your response. I am not rejecting this resolution but I have a further inquiry/concern:

  I see the refund has been sent to my credit card (thank you kindly for this swift action) but I also notice there is a pending charge from the **** for that same amount. Is this in error? 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 29/05/2024

  Thank you for reaching out. Let us clarify that the full refund has been processed as per the client's request. Upon reviewing our records, we didn't find any additional charges on the client's bank card. They may want to double-check or contact their bank for further details.

  Regards, Bloomex

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:14/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Bloomex on May * for flowers to be delivered to my mother on her birthday, May *. The order was shown to be ready later that day, and was sent out for delivery on the date requested. However, the delivery was not made until the day AFTER her birthday. On May * once they had indicated it would not be delivered on time, I sent an email to their ******************************** address found on their site, and received an autoreply that I would be contacted within ** hours. * days later, they had not done so, so I sent another email. They now claimed that there were delays because of Mothers Day, and I would be contacted within ** hours. It has now been * days since I received that second email (and 8 days since the original email), and I still have not been contacted.The amount paid includes a "delivery fee" for $*****, which I am questioning and would like refunded since the delivery that I paid for was not performed in the time specified.

  Business Response

  Date: 16/05/2024

  We regret to hear that the services didnt meet customer's expectations. The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********, ********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones. The order dispatched for delivery via Purolator Couriers with tracking number ************, was successfully delivered on Tue. May *, 202* * **** p.m. An email informing about the delay was sent to *** of May and follow up on *** of May. We have refunded the customer extra delivery fee that was paid for delivery on May ****.
  
  Transaction Adjusted By:
  
  
  Trans. Id Date Amount Type Transaction Response
  
  ******** ********** **************** ***** CAD  R  Approved
  
  We would also like to issue customer a complementary store credit for future use.
  Bloomex Team

  Customer Answer

  Date: 16/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:14/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company states that they provide same day delivery - they do not state anywhere on their website nor let you know that via email or telephone that that is wholly dependent on where you ask them to deliver to. They will *** to you to get your money and then delay the delivery. They effectively ruined a Mother's Day delivery. They will **** you - do not order from them.

  Business Response

  Date: 14/05/2024

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 
  Transaction Adjusted By:
  Trans. IdDateAmountTypeTransaction Response
  ****************** ********************* CAD R ApprovedAuthorized
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex