Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  8 4095 Belgreen Dr Ottawa, ON K1G 3N2

• 

  Bloomex Flowers

  106 326 E Kent Ave Vancouver, BC V5X 4N6

• 

  Bloomex

  20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

• 

  Bloomex

  902 Magnetic Dr Toronto, ON M3J 2C4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a beautiful bouquet of flowers for Mothers Day. It was delivered two days late, and the recipient received a sad excuse of a bouquet of only tulips. I paid for an arrangement, not a small bundle of tulips. The tulips arrived half dead and wilted because they sat in a Purolator truck for two days, and this obviously defeated the whole purpose of Mothers Day flowers. What we received was NOT worth the $** we paid. Bloomex will not issue us a full refund, only store credit, but I will NEVER be purchasing from them again. I would like a full refund for the pitiful product that my mother received.

  Business Response

  Date: 20/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

• Initial Complaint

  Date:12/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May ***, 2025 - Order placed with Bloomex for Mother's Day "Enchanted Cottage" Supersized Total ****!! Worst customer service EVER. Ordered a beautiful supersized bouquet (or so I thought) with all the flowers my mother loves. My mother sent me a picture and it was NOTHING like what I ordered. Not a single flower matched what was listed in the bouquet. It was a very cheap looking bouquet and small (paid extra to supersize). Also paid for a balloon that was completely deflated when delivered. They also didn't follow the delivery instructions listed and delivered it to the apartment upstairs. Luckily the nice lady upstairs brought them to her.When I tried to contact customer service, if they responded at all it was with a copy and paste message each time saying. "Thank you for choosing us for your order. Regrettably, our florist faced a temporary shortage of the requested flowers while preparing your arrangement. Despite our efforts to engage partnered florists, their higher prices and unavailability of our special offerings led us to substitute the flowers to ensure a timely delivery. To address this issue, we'd like to issue with an in-store credit for future purchases. Please note that your business matters to us and were excited to improve your future ordering experience. Once again, our apologies for the inconvenience. Best regards, Bloomex"And then I was ignored. Tried contacting them again 3 more times with the same outcome! I said, If the florist cannot access the flowers that were ordered, they should inform the customer so THEY can make an informed decision on if they want to proceed with the order. Nothing...no text, no email and no call. This is a total scam.... they trick you into thinking you are buying something beautiful and just replace it with a cheap grocery store bouquet in hopes that you will not find out as the sender. I'm truly embarrassed that it looks like I sent my mother the cheapest flowers you can get.

  Business Response

  Date: 19/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 20/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution of either a replacement bouquet or gift basket is satisfactory to me and accept their apology.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:12/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May *** I ordered sympathy flowers online to be delivered the next day (Friday). I called Friday and they assured me it would be delivered (it was not). I called Saturday and they opened a ticket and assured me it would be there end of day Saturday. It is now Monday, the funeral has passed and the flowers have not arrived. I've tried calling the number for ********** (the website) and I get stuck in a loop, sent to Bloomex customer care or hung up on (I have tried calling over 8 times today with no success). This to me is unacceptable and unprofessional.

  Business Response

  Date: 19/05/2025

  We regret to hear that the services didnt meet customer's expectations.

  Please note that the customer placed an order for products that were temporarily out of stock at the time of purchase.
  We are now able to fulfill the order and have scheduled delivery for this week, by Friday, May **, 2025.

  We will wait for the customer's decision. We apologize for any inconvenience caused.
  Thank you,
  Bloomex
  

  Customer Answer

  Date: 20/05/2025

  
  Complaint: ********
  
  I am rejecting this response because: the flowers were supposed to be delivered the next day for a funeral service. Despite my repeated attempts to call and assurances that it would be delivered within 2-3 days it has not shown up. It would be insuliting and triggering for the family to have an arrangement show up now.

  Thank you 

  
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 26/05/2025

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we will issue a refund in the amount of $****** to the original form of payment used for the purchase.
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex
  
  
  

• Initial Complaint

  Date:12/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** dollars for a mother's Day bouquet. I opted for the supersize version which was the most expensive:***************************************************************************************** order was delivered on the wrong day and the bouquet looked completely different than what I had ordered. The value of what was delivered did not look close to being worth $*****. I asked for a full refund via email and they sent me a link for a $20.00 gift certificate.

  Business Response

  Date: 19/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 20/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  I would like a refund please. 

  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 26/05/2025

  We regret to hear that the services didnt meet customer's expectations.
  After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had. The product received reflects the full value of the item priced at $*****. The remaining balance of the order total $***** stands for delivery fees and applicable taxes. As the order was confirmed, prepared, and dispatched for delivery, we are unable to process a refund.
  To ensure timely arrival and avoid potential delays experienced with other deliveries in the area, the order was delivered one day earlier than scheduled.

  At Bloomex, customer satisfaction is our top priority. To make up for the inconvenience, we would be happy to offer a replacement order at no cost. Alternatively, we can provide a gift basket of equal value or issue a store credit that can be used at the customers convenience.
  We sincerely apologize for any inconvenience this may have caused.
  Thank you,
  Bloomex

• Initial Complaint

  Date:12/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date may *** they have hundreds of bouquets to choose from however from what I've read just now they never get it right this is not only misleading however false advertising because people are paying for beautiful bouquets that don't exist I ordered a purple bouquet with a vase a card and a balloon that says I love you for my mom ****** for Mother's Day and it showed up to her with a deflated balloon with two ***** bears in Love on it orange yellow and green flowers when they were supposed to be a purple shade bunch. This is unacceptable and humiliating there was no attempt to contact me the customer as to say if there was any need to swap out or if the bouquet was sold out or what not. I tried to contact this company through online chat and by calling their 1888 number and the call was disconnected twice and the chat I'm still waiting for an answer * hours ago and I haven't actually chatted to anyone it was my initial inquiry. These flowers were delivered in ***************** ******* because I live in ******* I want the proper bouquet of flowers delivered immediately as well as the proper balloon or my money back these were for Mother's Day horrible thing to do to a customer

  Business Response

  Date: 19/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated substitution of flowers and poor quality. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 20/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  Of your false advertisement of your images online then sending completely different flowers, an deflated balloon. Thus company should be shut down or reevaluated on how it runs. I want my money back. This is unacceptable and embarrassing 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 26/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  The customer had a negative experience and is requesting a refund, indicating they no longer wish to engage with the business. However, we are working to turn this situation around by resolving their concerns and ensuring the experience is positive. Our goal is not only to address the immediate issue but to maintain and even strengthen the customers relationship with the business going forward.
  We understand your concerns regarding the substitutions and the arrangements you received. As per our policy, substitutions may occur due to availability, and while every effort is made to maintain the integrity of the design, some variations are sometimes unavoidable. We regret any inconvenience caused, but all items were delivered as closely as possible to your order specifications within these guidelines.
  Replacement order or a store credit offer still stands.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 31/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. You had also mentioned you would throw in a free snack basket I would like both the snack basket, balloon, flower bouquet delivered to the original recipient. Also, the bouquet was not even the same flower or colour at all so please do not say that it was even close as it in fact doesn't even follow your policy.  If I may make a suggestion,  do better. Your running a business and don't even know inventory levels however you still decide to send out orders without even contacting the person in regards to any changes. Also, maybe shorten your selection list online. As I've read over the many unsatisfied reviews, this seems to be a trend with bloomex. Sometimes less of a selection is actually more. Take a daily inventory of flower selections at the very least and maybe mark the ones you don't have online as 'sold out'. I'm a marketing major and your policy becomes void when the advertising is false. People spend their hard working money on stuff and I find it very cruel to do this to your customers.

  
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to express my profound disappointment with the flowers that were delivered, a day early I might add, to my mother for Mother's Day. I even was charged an additional fee to have these flowers delivered on Mother's Day.I paid for a premium bouquet. As you can see by the pictures attached from what she received today, this is nowhere close to what I paid for and ordered. Nor does it even anywhere closely resemble what was photographed on the website.. The flowers are wilting, they are brown, petals are falling off and the whole bouquet is a profound disappointment. Let's also point out how much smaller it is than the one that is on the website as ******* you can also clearly see from my order, I paid for them to be delivered tomorrow, and they arrived a day early. This is in no way acceptable. I reached out to the company asking for a full refund. They said it was my responsibility to keep the flowers fresh, when they came welting and brown. My mother hadn't had the order for a half an hour before I saw pictures of how poorly they looked.They said because it had been delivered they can't offer a refund. They can offer me a $** credit to my account. That does nothing. I will never order from this company again I paid EXTRA to have the flowers delivered on Mother's Day. They came a day early.I told the company that I wanted a full refund returned to my credit card. **************** is brutal to deal with. It's complete fraud. The photo that you order should show up looking relatively similar. I understand substitutions, but this is just complete bait and . You pay exorbitantly high prices for one bouquet and they switch it out with something small and cheap.

  Business Response

  Date: 19/05/2025

  We regret to hear that the services didnt meet customer's expectations.

  Please note that the customer placed an order with a product cost of $*****. Additional charges such as delivery, service fees, and taxes brought the total order value to $*****. The product delivered was fulfilled at the full product value of $*****.
  As per our policy, we are unable to issue refunds for orders that have been confirmed, prepared, or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex
  

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February **, 2025 i ordered flowers to be delivered from Bloomex. They never delivered and refuse to give a refund. I have called Bloomex * times since and have requested the complaint be escalated management twice and have never heard back. Today I talked with one of their "trained representatives" and was hung up on by customer service representative "*****" when i requested to speak to management after once again being refused a refund

  Business Response

  Date: 07/05/2025

  We regret to hear that the services didnt meet customer's expectations.
  We attempted to deliver an order at the originally requested address ********************************. Turns out that the recipient was not at home, and it was deemed unsafe to leave the order by the door.
  Customer service department was always available upon customer's attempts to communicate. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a  full price store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 07/05/2025

   
  Complaint: ********
  
  I am rejecting this response because: i called several times for a resolution.  I was told by customer service that management would call me back and never did.  The last time I spoke with your customer service they hung up on me.  I don't have any confidence in Bloomex to send a replacement and would like to deal with a company that is not a total headache to deal with.  I never got what I paid for, so I would like my money back in full.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 08/05/2025

  We regret to hear that the services didnt meet customer's expectations.
  After reviewing our records and the relevant documentation, it appears that customer was in contact with customer service for a resolution, and all available ways out were provided to client on ** of February, 2025.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 08/05/2025

   
  Complaint: ********
  
  I am rejecting this response because: I didn't get what I paid for and would like a full refund.  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased * funeral arrangements (flowers) on April **** with a request they be delivered to the funeral home on April 2*rd. The first time I saw the flowers was in the church on the morning of April ****. One of the items I had purchased was as described. The other two items (identical) were not. The dimensions of the products per their website were supposed to be 20x** and come in baskets. What I received were inferior products. The dimensions were about 16x20. The height alone was almost a full foot shorter than promised and there were very little flowers even though I'd paid extra for deluxe. They were also in a standard desktop vase and not the basket as shown on their website which could be placed on the altar. I specifically ordered these based on the dimensions they provided in order to be placed on the altar. What i got were basic tabletop flowers. When I saw the flowers I contacted them online through chat regarding the issue. I was told to email ******************************** with pictures and the order number which I did including measurements. They did not reply initially so I kept emailing daily for a followup. I finally received an email today advising the switch was within their policy and offered a **$ store credit. As I will never use their business again and due to the bait/switch they pulled, I feel i am deserved monetary compensation as what I paid for i did not receive. They are obviously scamming people and not providing what has been ordered. As with most flower deliveries, the person who orders rarely sees the flowers that are delivered. I believe it is a common practice of theirs based on my experience that they switch out what people order for lower priced/quality items. They certainly did with me. Please assist me in getting a partial refund to my payment method for the items that were not as described/promised. The total amount was $****** for all three arrangements. The two items in question were $***** each. Thank you.

  Business Response

  Date: 02/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated that two of the three funeral flower arrangements they ordered were significantly smaller, of lower quality, and not as described on the website. We'd like to highlight that the description of the product states only approximate measurements, meaning actual sizes may vary due to the perishable nature of the product. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a store credit in the amount of $***, the price customer paid for those two items with **% off. Alternatively, we could send a flower arrangement or a gift basket of equal value to any address in *******
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would prefer the gift basket option totalling the equivalent of ***$ as stated,  sent to ********************************************************************************  I appreciate your help and Bloomex's efforts to make this right. Although i would have preferred a partial refund for the items put back on my credit card, I understand the company's policy not to do so.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:28/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered flowers for an important birthday and even paid for the bouquet to be "supersized" . Our recipient received a small rather underwhelming display. We were embarrassed by it. I have reached out to online chats and emailed with picture and order number for several weeks now. I'm not even getting a response. We are becoming more upset that we are being ignored!

  Business Response

  Date: 29/04/2025

  We regret to hear that the services didnt meet customer's expectations. The initial product ordered by customer online has a description which says: Bouquet includes Designers Collection of a beautiful mix of at least ** 
  stems of assorted flowers or a single type of flower, like Roses. *Note: Actual bouquet will vary from photo.
  With that being said, order was completed in accordance to a policy. As stated there & presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.
  Bloomex

• Initial Complaint

  Date:14/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers and those received are totally not what I ordered.I never received my receipt.They promised me to call me back but no one ****** one is responding to my emails.

  Business Response

  Date: 29/04/2025

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase.
  Refund from Bloomex Inc
  
  Receipt #****-****
  
  
  
  Refunded
  C$60.54
  
  Date issued
  Apr 28, 2025, 4:10:50 PM
  
  Refunded to
  Visa - 8731
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 01/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******