Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  6067 88 St NW Edmonton, AB T6E 5T4

• 

  Bloomex

  10000 100 St Edmonton, AB T5J 0N5

• 

  Bloomex

  8-4095 Belgreen Drive Ottawa, ON K1G 3N2

• 

  Bloomex

  8-4095 Belgreen Drive Gloucester, ON K1G 3N2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ref to order number: ******* On Mother's Day, I ordered a basket of flowers ***** ** *******) to be delivered to my mother. She never got anything or a phone call. They told me someone came buy no one was home. They asked for an alternative date, I told them Monday, my mother waiting, still no phone call or delivery. I asked them for a refund. They said they do not do that but would replace. It has now been 3 weeks and nothing. When I email them it says only ORDER UPDATED. No one talks to me. This also happened to my friend also sending to my mother. T*** ** *** ***** ******* * **** **** *********** ** ******* * **** ****** ** **** ** *** *** **** ******** ** * ****** *** * ****** ******* **** ** ***** **** **** ** **** **** ******* ** ** *******

  Business Response

  Date: 01/06/2023

  We regret to hear that the services didn't meet customer's expectations.

  As per data of an order history, we attempted to deliver the parcel on first requested date *** ****, however recipient turned out to be unavailable and there were no concierge to leave an order with. Further, customer arranged a redeliver with customer service agents. Order was successfully delivered to ***** ******** on **** **t at the requested address. 

  We apologize for any inconvenience caused.
  Bloomex

• Initial Complaint

  Date:31/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bloomex delivered an awful bouquet of dead flowers that had to be thrown out within 48 hours. *** ******* ***** ** ************** *** ***** ******* ** *** ** **** ** *** **** ****** ** ********** ***** **** **** *******. I simply want a refund ** * *** **** ** *** ***** **** **** **** ******

  Business Response

  Date: 01/06/2023

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send ** photos to the email address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer * *********** ***** **** ** ******* Alternatively, ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** *******
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 06/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: I don't want to deal with this company. I just want a refund and to be on my way. * *** ** ***** * **** ****** ** **** **** ** ** ******* ********* 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/06/2023

  We regret to hear that the services didn't meet customer's expectations.
  We appreciate the time our customer spending on investigation of the case. As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. Original delivery was up to the standards of a company's policy. However, we would like to offer a replacement ***** **** ** ******* Alternatively* ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** *******
  We apologize for any inconvenience caused.
  Bloomex

• Initial Complaint

  Date:29/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ***** *** ****, I ordered flowers for my mother who lives in another province. The delivery date was *** *** **** (the Friday before mother's day). On mother's day (*** *** ***** my mother informed me that the flowers had never been delivered. I phoned Bloomex customer service and was told they had made a mistake on the order. When the flowers had still not been delivered on the evening of *** *** ***** I emailed Bloomex and cancelled the order and requested a refund. I heard nothing from Bloomex after that. On *** *** ***** my mother received a bouquet of flowers from Bloomex. The package was already opened, the flowers were not what I ordered, and the enclosed card was for someone else! Since I originally cancelled the order and requested a refund on *** *** ****, and since *** *** ***** I have contacted Bloomex three times requesting a refund. I finally had a "supervisor" return my call today, but I think she gave me a fake name (*********************?) and she would not give me a business email or business phone number where I could contact her. She also would not give me the name of her supervisor. She told me that although she was authorized to give me a refund, she was not going to do so because the flowers got delivered. I said that I cancelled the order and requested a refund on *** *** **** - when the flowers were already 2 days late - and she told me that when an order has been confirmed and is out with a courier, she will not provide a refund. I told her that there was no way the flowers could be with a courier - as the flowers arrived at my mother's home 4 days later and were actually intended for someone else. And regardless - they were also NOT the flowers that I ordered and had someone else's card. **** ** *********** ***** ** *** ******** ********* *** ******* * *********** ******* ** * ****** *** **** ********* *** * ***** ***** * **** **** ** ** ******** **** ******* ****** * ****** ** *** ***** **** *** ** ** **** ** ******

  Business Response

  Date: 30/05/2023

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 
  Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** ********** *************** ***** *** * Approved
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

• Initial Complaint

  Date:25/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for Mothers day to be delivered to **************. I paid the priority shipping fee so that the flowers could be delivered on that Sunday, however Bloomex emailed me and stated that due to the volume of deliveries the flowers would be delivered on friday and gave me a coupon to pacify me. To top it all off when the flowers were delivered on Saturday, they were left out on the porch with no delivery notification. In addition, the extra money I paid for a supersize bouquet was made up of old roses, carnations and daisies. For the price Bloomex charges, you would think they would deliver FRESH flowers. I will never use them again and will make sure everyone I know doesnt as well.

  Business Response

  Date: 26/05/2023

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. We've never heard from the customer until now. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

• Initial Complaint

  Date:24/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flowers for my mother online for Mothers Day. Picked a specific type but a random order was given instead. When I contacted them for a refund since they delivered an item I never ordered- they refused and offered **** ***** * **** **** ** ** ******** **** **** ***** since this has happened in the past, and I would like a refund for an item I didnt order, choose or want. If the item I ordered wasnt available then someone should have contacted me to resolve this! Please see photos of what was ordered (tulips) vs what was received ******* ******* **** ** ********

  Business Response

  Date: 25/05/2023

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, w* ***** **** ** ***** * *********** ***** **** ** ******. Alternatively, ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** ******* We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 25/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:23/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the 20 spring tulip arrangement (red, yellow and purple tulips) to be delivered ** ** ****** *** *** ****. What she received was not what I ordered at all. The order was slightly crushed because it was * ********** ** mismatched flowers jammed into the box. The "bouquet" was majority purple mum's, two beige carnations, 2 stalks of Peruvian lilies and 4 red roses plus **** filler. One of the roses was damaged and the lilies have already started to ****. No card was with my delivery either and I never received the text notice of delivery. I immediately contacted Bloomex to express my disappointment. They required me to send in photos to check if the flowers meet their standards. According to them, the florist didn't have the required stock and the substituted flowers were acceptable. I ********** disagree. Firstly, Canada's Florist" should be able to find 20 tulips **** *** *********** ** ** ***** **** *** ******** ******* ** ****** *** ****, and secondly no way was the cost of the substituted flowers equal to what I paid. The only offer from Bloomex was a *** ****** ***** ** *********** *********. I want my money back.

  Business Response

  Date: 24/05/2023

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer * *********** ***** **** ** ******. Alternatively, ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** ******. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 26/05/2023

  
  Complaint: ********
  
  I am rejecting this response because I do not want to receive more substandard products from this company and would like my money back. I have attached photos of the roses my mum received. This is what they look like only 3 days after delivery. The substituted flowers were of low quality/cheap or dying like these roses. The colours did not match the design of the arrangement of 20 tulips I originally ordered and instead seemed to be whatever flowers they had lying around. Please give me my money back* * ** ***** ** *** ********** **** *** ****** ******* **** ******* ******* *** rather than focusing on customer satisfaction. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 30/05/2023

  We regret to hear that the services didn't meet customer's expectations.
  As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. However, we would like to offer * *********** ***** **** ** ******. Alternatively, ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** *******
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 30/05/2023

  
  Complaint: ********
  
  I am rejecting this response because as I had *previously* stated, I do not want MORE substandard products from this company.  Please, just give me my money back.  I am NOT interested in any other resolution than a refund.  The flowers weren't what I ordered, and then the ones that were sent died after 3 days. I have attached pictures previously in this thread.  * *** *********** ** *** ******* *** **** ** ** *** *** not at all impressed by how rude your customer service agents were on the phone.  I have ordered flowers many times before from reputable florists (*** *** **** * ******* ** ****** ** ***** **** **** ** *******) and understand the need to substitute but what you sent was not at all equal to what I ordered, both in terms of monetary value and quality of design. 

  BLOOMEX if you were truly committed to customer satisfaction and a company with honesty and integrity you would make this right by giving me my money back. 

  ** ** ****** ***** **** *** *** **** ****** **** ** ** *** ******** *** **** **** * ***** ** ******* ******** * **** *** ******** **** ******** *** ******** ***** **** * ** *** **** ******** **** *** ****** ** ***** *****  ****** ***  
  
  

  
  I am asking you to do the right thing here,
  
  *********************

• Initial Complaint

  Date:23/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my mother for mothers day, and when they were delivered they were not as pictured, I know substitutes happen but this was worse, the flowers died within 3 days, the company has been giving me the run around, and told me I need to look after the flowers or they will die. The customer service rep was rude, they will not refund the $87.17 that I spent. They did send *************** after I called customer service and requested a manager, that arrived with a broken vase, wilted and damaged flowers. I have never been so frustrated with a company and their customer service, I have provided photos to them and feel that this is a valid reason for a refund not store credit. The overall experience has been terrible with this company. I feel people need to know how this company operates and I am tired of no accountability for companies like this.

  Business Response

  Date: 24/05/2023

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send ** photos to the email address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a
  replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

• Initial Complaint

  Date:23/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these flowers days before mothers day that I paid for with a ******** credit card from a store I had purchased from many times in the past. The cost was ****** *** which seemed reasonable. When I then looked at the bill on my credit card it read ****** ***... I was totally confused so I reached out to the company saying why was I charged so much when the bill clearly says ****** **** They responded by saying it was charged in USD because I placed the order outside of ******. Yet my card was ********, I'm ********, the bill was in CAD, and on every email they sent they have a ******** flag in the corner. So Why the currency change?? I was not made aware. I then immediately told them to cancel my order days before it was meant to be delivered. As quick as they were to respond to my first inquiry they dragged they're feet on responding to this. Thus my email was never acknowledged, the order went through, and when my order was delivered the bouquet was only a quarter of what I had paid for. An *** bouquet was a fraction of what was promised. They then said we're so sorry but your order was delivered, we do not issue refunds, and we are allowed to take liberties to change or substitute arrangements to suit our needs. I have since emailed them back again and again and they have, every time, given me a callus response without reason.

  Business Response

  Date: 24/05/2023

  We regret to hear that the services didn't meet customer's expectations. As per our policy:
  Orders placed outside of ******: ?Orders placed outside of ****** or with an international credit card for delivery to ****** will be charged in USD. Provincial taxes of destination will apply. Billing information of a customer stated *********, ********.

  As customer's satisfaction is our top priority, we have issued a currency difference refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in the customer's account.

  Transaction Adjusted By:
  
  ****** ** **** ****** **** *********** ********
  ******** ********** **************** ***** ***  *  ********

  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer * *********** ***** **** ** ******. Alternatively, w* ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** *******
  We apologize for any inconvenience caused.

  Thank you,
  Bloomex

  Customer Answer

  Date: 24/05/2023

  Complaint: ********

  I am rejecting this response because:I used a ******** credit card, I canceled my order days before they were meant to be delivered, and what was delivered was only a fraction of what I ordered. 

  The only thing that will resolve this issue is a full refund. 

  Sincerely,***********************

  Business Response

  Date: 26/05/2023

  We regret to hear that the services didn't meet customer's expectations.

  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received didn't include anything on the composition issue. As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. However, we would like to offer * *********** ***** **** ** ******* Alternatively, ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** *******

  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 28/05/2023

  
  Complaint:
  
  I am rejecting this response because:

  Yes the initial complaint was about the price difference and if you had addressed that in the beginning when I first complained I probably wouldnt be writing this letter. Its the fact that my cancelation was ignored, the flowers that were delivered were not what I ordered, and the fact you repeatedly try to silence and gloss over my complaints **** ********* **. Id like a full refund. I dont want store credit ** **** ******** *** *** ***** ** **** *** * ***** **** ** **** **** ******* **** ****** **** *** **** ***** **** *** ***** ******** ********** ** ** *****

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:18/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for Mother's Day delivery three days before expected delivery date. My order was confirmed. They were to be delivered Mother's Day. I paid for delivery. Mother's day came and by 7pm they had still not been delivered. I called. I was told a manager would call me. Nobody has ever called. I called Monday and was told the same thing. Was also told it was a "courier" problem. Tuesday, I was told the delivery location was too far, but then they were magically delivered late that day. I have called repeatedly to speak with someone about this experience, and ask for my money back. Nobody at Bloomex will ever let me speak to a manager. They "request" that a manager will call back, or emai. It has not happened and it has been 5 days. If you go on-line, this is a CONSISTENT complaint. ***** *** ***** ********** ***** ****** ***** *** ***** ******* ** **** **** ** ***** *** *** **** ******** **** ** ******** **** **** ********** ********* ******** ********** * **** ** ****** ** ** ******** **** ** *** *** * **** ****** ** ******** **** *** ****. I also want my money back, or at least a good portion. I don't want a "store credit" which has been mentioned. *** ***** * **** ** ******** **** ***** ****** ****** * **** **** ************ *********** *** * **** **** ** ****** ** ***** ********** **** ** ****** ************** **** *** ******* *** *** ** ********* ***** **. ** *** ***** ** ***** ******** ******* **** *** **** ******* ******* **** **** *** ******* * ***** If you question them too much, they will just hang up on you.

  Business Response

  Date: 19/05/2023

  We regret to hear that the services didnt meet customer's expectations.
  At the checkout delivery dates between ***** of May were blended. As per our policies: Orders will be delivered within the date range as specified and selected. We cannot commit to delivering your order on a specific date within a date range. On May 14th we sent an email about the delivery on upcoming Tuesday to ********************;at ****************** as it was an email mentioned in the billing info. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We would like to provide a ******** *** ****** for the inconveniences caused to a customer. As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. Customer's order is currently with ******** ********, tracking ************* Per tracking, order has been successfully delivered on **** *** *** **** * ***** *** a first closest delivery date to what our customer wanted it to be delivered on. However, we would like to offer a r********** ***** **** ** ******. Alternatively, ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** *******
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 22/05/2023

  Complaint: ********
  I am rejecting this response because: Its untrue. Below addresses their response.
  There was no mention of blended anything. My delivery date of May 14 was confirmed by email.
  There was NO DATE RANGE. 
  I did not receive any email from Bloomex on May 14. I was NEVER, in fact, notified the order was compromised. I didnt get what I paid for. I want a FULL refund.
  Ive not asked for a cancellation.
  Clearly communication with Bloomex is poor. Theyve conflated past w/present &contradicted what theyve said. I dont want a replacement. I want a refund * * **** ** ****** ** *** ** ******* * * ***** **** *** ***** ************ *** **** ********** ******** **** ******* *** *** ******* **** ***************
  My concerns have not been addressed.
  * ******* **** **** ** ** ****** * ******** ******* *** ******** **** ** *** ******* *** ******** ** ****** * ***** **** *** **** ******** ** *** **** **** ******** ****** ** ****** * **** ** ************* **** **** ** **** ***** ****** **** **** **********   
  
  
  Thanks 
  *****

  Business Response

  Date: 24/05/2023

  We regret to hear that the services didnt meet customer's expectations.
  After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. Per tracking, order has been successfully delivered on a first closest delivery date to what our customer wanted it to be delivered on. However, we would like to offer * *********** ***** **** ** ******. Alternatively* ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** ******.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 28/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  For some reason, my very specific requests have been completely ignored  

  they are, again:

  1) a refund because the service was NOT what I paid for and I was treated horribly  

  2) * ******** ******* ******* *** *********** ** ** ******  

  3) a conversation with someone in management at Bloomex  

  I would appreciate it if they would actually respond to exactly what I have been saying ******* ** ****** ** ***** **** *** ***** *** ***  I am not interested in more flowers.

  ******************************************

• Initial Complaint

  Date:18/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ** *** ****** *** **** **** * **** *** ******** the first order arrived 4 days late and in very poor condition.The second order was a day late when I asked it be cancelled, I was told I cannot be cancelled because it was in delivery.In fact it was not in delivery. It did not arrive for another 3 days and when it arrived it was in such poor condition the recipient did not accept the package. Now Bloomex is refusing to issue a refund.I have paid for services I have not received. ******* ** * ******** ******* *** ** *** ********* **** ** ***********

  Business Response

  Date: 19/05/2023

  We regret to hear that the services didnt meet customer's expectations.
  At the checkout delivery dates between ***** of May were blended. As per our policies: Orders will be delivered within the date range as specified and selected. We cannot commit to delivering your order on a specific date within a date range. On May 14th we sent an email about the delivery on upcoming Tuesday to *********************************** at ********************** as it was an email mentioned in the billing info. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We would like to provide a delivery fee refund for the inconveniences caused to a customer. As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. Customer's order is currently with ********* ********* tracking ************ and was attempted for delivery at the requested address: ***************************************************************************
  We apologize for any inconvenience caused.
  Bloomex