Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. A guy came to out business and tried to get us to use their company. His name is ***. He said the company will come every 3 months for $189 then i see them keep coming like twice a month then every month. Also if we are not happy with product we will he full refund. I contacted the sale and he said it would be mistake and he will help and get me a refund. He didnt. I kept texting him and no longer received any money. They charged me 2 or 3 times until 10/25/24 which was Wed and our store closed every Wed! So they came but we didnt open and they didnt do anything but they still send bill and charge me. From that time i called my credit card and block them because this is such a scam. Then they call me because they cant take money out of my acct. I told them i tried to reach them so many times to solve problem and cancel it but it goes to voicemail and they keep coming to our store and we refused all the service but they still charge then i talked to someone and said i need to cancel but they keep email and tell me to call back. Untill now they sent me a collection which i owed more than $700 for the service i didnt use. What kind of company is that. I did contacted bbb one time and got reply that it was wrong. If this company wont take off my collection i will report the company to the goverment. The account number for the acct is *******. I also attached to quaterly and the text with sale man

  Business Response

  Date: 04/15/2024

  Dear ***,
  
  Thank you for bringing your concerns to our attention and allowing us the opportunity to address them.
  
  Attached, you will find a copy of the *************** Agreement, the monthly appointment reminders to which you responded, and the records of the 2-step verification process that you confirmed. All these documents were reviewed, signed, and confirmed by you through both email and text.
  
  We are committed to ensuring your satisfaction and are more than happy to review any additional information or address further concerns you may have. Please feel free to reach out if there is anything specific you would like to discuss.

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21514279
  
  I am rejecting this response because:

  Again, please read the text between me and your sale rep! ** is the one who gave one info and he sent me the email to sign for every 3 weeks. And then why there is weekly it was your treat! And your rep said your company would give fully refund like in the text i sent but still i didnt get any refund! So you guys still charged me 3 times already. Then everyweek you came we refuse the service and you came on Wed which our store never opened on Wed and you guys didnt do any services and keep charging us? When i finally talked to someone and cancelled the services u still keep send email said i have to call back to discuss! Just so you know i saw alot of reviews like my situation only. I wont ask for the money back that you already charged but i need you to take me off your collection! 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 04/29/2024

  Hello Nhu,

  We reviewed your account and call notes and found that a resolution was met on 4/24/24. The balance on your account is $189 and the invoice was sent to your email as requested.

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is on the picture/image posted for complaint reviews for Eco Shield Solutions. Which is down below. I've contacted them twice. Now they sent me a letter with a bill.

  Business Response

  Date: 04/02/2024

  Dear *******,
  
  I hope this message finds you well.
  
  I would like to clarify that the outstanding balance of $79 pertains to the service visit conducted on February 6, 2024. Our records indicate that this service was not cancelled, following your agreement to continue with our services in November. We also sent appointment reminders prior to the visit date, and did not receive any communication regarding a need to reschedule.
  
  If there's any confusion or if you have any questions about this, please feel free to reach out. We're here to assist and ensure everything is clear and satisfactory for you.

• Initial Complaint

  Date:03/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2023, I agreed to 1 round of pest control for my home which required 3 months of spraying around my house to effectively kill all 3 life stages of the bugs. I affirmed several times with the sales person that I only wanted the 1 treatment/3 rounds, i didnt want to sign a contract or be tied to an extended service. I was assured that I was only signing up for 1 treatment. After the 3 treatments, I got a phone call in November asking to set up the next round of treatments. I told them I didnt agree to anything beyond that 3 month program (1 round). I went round and round with the customer service rep saying that I didnt want any more services. They told me that what I signed was a contract committing me to a year of services. I refused the service and said thats not what I commiteed to. They proceeded to tell me I had to pay $150 to break the contact. I have ignored the $150 bills theyve sent me and in the last 7 weeks they have turned me over to collections which has affected my credit score. I have filed a complaint with the ******** attorney general and now with the BBB.

  Business Response

  Date: 03/22/2024

  Hello, this complaint is for the Centennial branch. We do not service ************************* from this location. 

  Business Response

  Date: 04/02/2024

  Hello,

  We appreciate the opportunity to address their concerns and would like to provide a comprehensive overview of the account findings and our stance on the matter.

  Upon reviewing our records, we found that the customer signed up for our services on June 30, 2023. The service agreement was duly signed, and the customer acknowledged receipt by opening the delivered document. A welcome text was also sent to the customer, to which they responded affirmatively.

  On November 28, 2023, we received a call from the customer seeking to cancel their services. During this conversation, the customer mentioned they had initially signed up for three treatments. We offered a resolution to adjust the agreement length to one year and provided a $35 coupon, which was unfortunately declined by the customer.

  It's important to note that our ************ and ******************** made several attempts to reach out to the customer for necessary follow-up treatments in the backyard, as well as to discuss the outstanding balance of $150. These attempts, however, did not receive any response from the customer.

  Based on our records and the procedures followed during the signup and service delivery process, we believe that all steps were taken appropriately and in accordance with our service agreement. The balance of $150 for the **** remains valid, given the services rendered and the lack of communication from the customer regarding any issues until the filing of this complaint.

  Our team is dedicated to resolving this matter to the customers satisfaction and remains open to further discussion to find an amicable resolution. We are committed to the highest standards of service and customer satisfaction, and we sincerely hope to reach a positive outcome.

   

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26th 2023, a person knocked on my grandmother, ********************************* door at her home at *****************************************************, ** ***** and offered to look in her attic to see if she had any pests that needed to be taken care of. They came down from her attic and told her that there was a mouse problem and that it needed to be addressed. They said that they could take care of it so they scheduled an appointment for sometime in early September so that they could come back to resolve the issue. Upon hearing the estimated cost for the appointment, I decided to look for myself to see if there was an issue. I went up into the attic and could find no such pest issue, so I called them to cancel the appointment only to find that it was an annual contract. I cancelled the appointment as well as the annual subscription before they ever came to provide any services. They charged her $250 for upfront, said the appointment for the solution would be over $1000, and charged a further $150 for canceling their services. After hearing how they approached my grandmother I then contacted her credit card provider and contested the charges, which were cancelled, because of their predatory business practices taking advantage of elderly individuals.My grandmother lives in a community with closed access. Solicitation is not allowed. These contractors came to her home after providing service to one of her neighbors and then approached her to try to provide services. They have been told they cannot do that. My grandmother is 92 years old and they have no business going into her attic, which she can't go into herself, in order to tell her she has a problem that she doesn't have, only to charge her extortionate prices.The business did not try to solve the issue. They pushed her "debt" to a collection agency and forced her to pay money for services she never received. Her Account number with them is *******.

  Business Response

  Date: 04/04/2024

  Dear *****,
  
  To proceed with receiving information or making any changes to the account, it is necessary for the account holder to contact us directly to request adding you as an authorized contact. We are eager to assist you with your needs and look forward to the opportunity to work with you once this step has been completed.

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business committed to providing bimonthly pest control services. I was being charged for services that did not occur, and I have video evidence. They didnt not take accountability and then charged me to have them not provide services again (cancellation fee)

  Business Response

  Date: 03/24/2024

  Hi ******,

  Thank you for getting in touch and giving us the chance to look into your concerns. To assist you more effectively, could you please specify which service appointment you believe did not take place? If it pertains to the most recent service visit, we would greatly appreciate it if you could send any video evidence directly to me at ************************************************ for a thorough review. We are particularly interested in footage from the last visit on March 8th, 2024, specifically between 8:30 am and 9:00 am.
  
  Your assistance in providing this information will greatly help us in addressing your concerns accurately and promptly.

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23/24 at about 3:****, I was approach by a sale person from the company ECOSHIELD. The sales person claimed the had a cancellation and wanted to offer me a special discount for pest control. The sales person gave false advertisement and claim there was flexible cancellation. My wife informed the sales in person that we want to cancel immediately. The sales person's name is *************************. He didn't have a name card with him and told me he would inform his manager. I tried to call the company several times by using the following number: ************** and **************. I have not been able to reach a live agent. I've tried to call yesterday and the entire morning today. I really need help to reach a live agent to ensure I can cancel this service and ensure I am not charge for any service.

  Business Response

  Date: 03/05/2024

  BBB,

  This customer is from California, we only service the Denver ** area. Please remove from our business profile. 

• Initial Complaint

  Date:02/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falsely advertised services from the door-to-door sales manager. Is using our family name to encourage others to sign up for a package without our consent.

  Business Response

  Date: 02/22/2024

  BBB,

  This complaint is for a customer in the ******* ** area. We only service the Denver ** area. Please remove this from our business profile as it is not one of our customers.

• Initial Complaint

  Date:02/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco-Shield Pest Solutions Denver LLC continues to attempt to collect for services provided after we terminated the contract we had. We called in July to terminate but they provided service in August. We called again in September to terminate, and they again provided service in October. We called a third time in December to terminate the contract. We have had no fewer than 4 phone calls and 3 written communications with Eco-Shield by returning statements stating the facts of termination. It is now their position that they have no entries in their computer records documenting our termination until December and will not acknowledge their failure to properly document earlier phone calls terminating the service contract. They continue to harass us for collection and have turned this matter to a collection agency. We refuse to pay this. It is not that we cannot afford to pay this bill (our current credit score is 823), but it is now a matter of not bending to dishonest trade practices.

  Business Response

  Date: 02/22/2024

  Hi ****,

  Can you please confirm your relation to the account holder? You are not listed as an authorized contact on the account.

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged December 19th, 2023 for $213.25 for services that were not completed. Company policy states 3-5 business days notice will be given prior to service. I was only given 20 hours notice, and was not home to allow them to complete their service. I was charged for a full-service, despite not being home. This is a predatory sales practice, we've called the company local office, and HQ multiple times to receive a refund. No-one has authorized a refund or offered any solution to rectify this situation.

  Business Response

  Date: 02/16/2024

  BBB,

  This consumer is from **********, but the complaint was submitted to our business in Denver, CO. Please remove.

• Initial Complaint

  Date:02/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a customer of ********************** at my home address in Golden since June of 2022. My account number is *******. Starting in October of 2023, I've been getting emails with customer information that is not mine, with account numbers *******, *******, *******, *******. These emails include account holder names, account numbers, transaction history, and home addresses. At first I thought it was a fluke, but it happened again for our latest services performed in January. I emailed them on January 24, 2024 to let them know that I was getting emails with other customers' names, and many in a row. I received no reply. I finally called them today, February 8, 2024, and also emailed them asking for someone to get in contact with me. I asked them to look into the customer accounts that my email is signed onto - I'm really concerned about who has my information, given I have at least 4 people's personal information including phone number, home address, full name, and last 4 of their credit cards. I am very worried about this company's business practices - all of these emails that I've been getting about different accounts include a link that lets me see all the history of services at addresses that aren't mine. If a bad actor got this information, I'm afraid that my own information would be at a terrible risk. At this point, I've asked to cancel my account with them, which I cannot do until April after the final service of our 2 year contract is complete. So until then, there's nothing I can do. I'm reaching out to the BBB to hopefully get help receiving confirmation that my personal information is not available to other customers based on their dangerous data practices via email. Thank you for your help. My emails are specifically sent from the Denver South Team, contact is ****************************************************** and ************. Thanks for your care in this issue.

  Business Response

  Date: 02/22/2024

  
  Hi ****,
  
  Thank you for reaching out to us regarding this matter.
  
  We understand the importance of addressing concerns promptly. To assist us in resolving this issue, could you please forward the emails you have been receiving regarding other customer accounts to me at ************************************************* Once received, we will promptly escalate the matter to our management team for review and resolution.

  Customer Answer

  Date: 02/28/2024

  I am ok with the proposed next steps but this is not resolution of the issue yet. Can we leave this complaint open?

  Customer Answer

  Date: 02/28/2024

  I am ok with the proposed next steps but this is not resolution of the issue yet. Can we leave this complaint open?

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21267008
  
  I am rejecting this response because: I think this next step is fine but it does not resolve the issue. I have forwarded all the emails to the team at EcoShield as requested and would like to keep this open until resolution.
  
  Sincerely,
  
  **** Wave

  Business Response

  Date: 03/20/2024

  Dear ****,
  
  Thank you sincerely for your patience and for taking the time to forward those emails to us. We greatly appreciate your understanding as we investigated the situation.
  
  Our management team has carefully reviewed the emails and determined the root of the issue. It appears to have been an oversight by one of our new customer service agents, leading to your email being inadvertently linked with four other accounts. This resulted in you receiving appointment reminders, service notes, and other communications that were not intended for you.
  
  We want to assure you that this mishap did not compromise any sensitive information, nor was your account's security ever in jeopardy. We promptly addressed and rectified the error on February 8, 2024, ensuring all communications are now correctly directed to their rightful recipients.