Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we signed a contract with Ecoshield we were told by the sales *** it was a 12 month contract. On the first page of the contract it shows a billing cycle with payments for 12 months. When we decided we no longer wanted services after 14 months we called and were told the contract was actually for 24 months and that we owed $400 to cancel but they would do us a favor and cancel for $150. We were shocked because we believed we were signing on for the 12 months told to us by the sales person and detailed on page one of the contract. When signing we werent even provided the terms and conditions that were in the emailed document.

  Business Response

  Date: 08/14/2024

  Dear *****,

  Thank you for reaching out to us with your concerns. We have carefully reviewed your account and the service agreement associated with it.
  
  Our records show that the agreement you signed is for a 24-month term. While we understand that there may have been some confusion regarding the contract duration, the terms were outlined in the document provided at the time of signing. The first page of the contract does detail the billing cycle, but the full terms, including the 24-month commitment, are included in the complete agreement. A copy of this signed agreement is attached for your reference.
  
  Regarding the cancellation fee, it is based on the agreed-upon terms for early termination of the contract. However, we understand your concerns and appreciate your business. We offered a reduced cancellation fee as a courtesy to assist with the situation.
  
  We regret any misunderstanding and are committed to ensuring clarity in our agreements moving forward. If you have any further questions or need additional assistance, please do not hesitate to contact us.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield uses door-to-door service people who do not communicate the pricing information for their services correctly. In my instance, a special discount was offered to me after I initially turned down the service. The door-to-door sales person told me that there would be no penalty to charge. cancel early even though normally if you cancel early, they asked for $150 payment for a discount. I asked him twice to make sure I can cancel it anytime theyll be no charge. He said yes as long as youre up-to-date on your payments. I called to request to cancel the service after approximately a year and was told I was $150 cancellation fee. I asked them how this could be and they said that this was too recoup their discount they gave me initially, which was the exact item the door-to-door sales person told me I would not be charged for. After two months of arguing, they refused to even let me speak to a manager and said youre gonna owe us this money or were referring you a third-party collection agency. This company is unbelievable and runs a scam business.

  Business Response

  Date: 07/25/2024

  Dear BBB,
  
  Attached are the Service Agreement that ***** signed and the two-step verification confirmation, to which he responded "yes" to indicate his understanding. Both documents outline the Annual Commitment Discount Payback (ACDP) of $150, which would need to be paid back if the agreement is canceled prematurely.
  
  If you have any further questions or need additional information, please feel free to contact us. As of today, the account is closed and there is no balance.

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We switched to EcoShield on 4/22/24. Weve received 2 services and were charged $169 for each. After the 2nd service, we found multiple pest issues. I emailed photos to the company asking for a resolution. A touch-up service was scheduled and performed. The touch-up was ineffective. At this point, I asked my husband to cancel our account. This account is under my name, but I did not sign the contract. My husband signed the contract but EcoShield will not allow him to cancel the account.They refused to cancel the service on the spot and instead said theyd contact the local office and have the manager of that office reach out to close the account. Before hanging up we asked, Is the account canceled or will we have to call back and go through this again? We were told we wouldnt have to call back, the account was canceled The manager of the local office never called. The only contact we received was EcoShield calling to schedule our next service. We informed them that they were mistaken, wed canceled our account. They reported that they had no record of that. So we started the entire process again. Once again they refused to accept my husbands cancellation because he wasnt the account owner. I gave my approval to cancel the account and was transferred to the escalation team. The escalation team said theyd discount our services or schedule another service, we said no thank you, just cancel the account. They said theyd just need to charge my card the cancellation fee. I said the sales rep told us there was no cancellation fee. EcoShield is saying that I owe $150 plus tax for an annual discount that needs to be paid back due to canceling, despite only receiving two services and paying for both of them. I contend that they breached the contract by not providing the implied services and that I never signed the contract in the first place. We are requesting that the account be zeroed out.

  Business Response

  Date: 07/22/2024

  Dear ***,
  
  Thank you for reaching out. Our service guarantee provides up to three free touch-up visits between regular service visits to address any pest activity covered in the agreement. According to our records, you have only utilized one touch-up visit.
  
  Both the service agreement and the confirmation text, which you confirmed, outlined the $150 annual commitment discount payback that would need to be paid if the annual plan is canceled prematurely.
  
  If you have any further questions or need additional assistance, please feel free to contact us.

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21948068
  
  I am rejecting this response because:

  1. I did not sign that contract. If I am being held responsible, please provide the contract that I signed to confirm responsibility. 

  2. Services in the agreement are to provide for pest control services. There wasn't any pest control done. I am not going to spend a year paying for a service that is not being provided after already proven to be a failure. 

  3. The pictures uploaded are after 3 services. Two are of an active wasp nest colony around my front door, and the 3rd is an active ant home in my front yard that is approximately 3 feet from the front porch entrance. After 3 services, I'd expect some kind of reduction of pest, however the pest are thriving.

  4. How am I supposed to held liable for an agreement that wasn't signed by me and the services in the agreement are not being rendered? 

  5. I would like a full refund to allocate the funds to a pest control service that actually works. 

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently a door to door salesman from ecosheild showed up at my fathers house who is a disabled veteran with parkinsons, and convinced him to buy a pest control package he did not need with no one else around, and now he has a bill in collections because he is not capable of managing his own finances. This is absolutely unacceptable behavior and he should never have been billed in the first place. We have NO SOLICITOR signs in our driveway that were ignored.

  Business Response

  Date: 07/10/2024

  Dear *****,

  Can you please provide your father's address or phone number associated with the account? We want to do all that we can to address this.

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21943830
  
  I am rejecting this response because:
  
  I was asked to provide an address to aid with resolving this complaint, the address is *************************************
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/28/2024

  BBB,
  
  Please transfer this complaint to the EcoShield business location in ***********. This complaint was submitted to our business servicing the Denver ** and is not one of our customers.

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refused to cancel my service after already billing me 189 for the quarter unless I paid 150 cancelation fee. My reason for canceling was their service tech showed up and slept in his truck for sometime then spent 5-10 minutes supposedly addressing ***** for wasps, and spraying for spiders. The tech said I refused service, I did not refuse service, I said inside my house was not part of contract just garage and exterior.

  Business Response

  Date: 07/07/2024

  Dear ******,
  
  Thank you for bringing this matter to our attention. I sincerely apologize for any unprofessional behavior exhibited by the technician. We have escalated your feedback to the Service Manager, and we want to assure you that this issue will be addressed and corrected.
  
  We would be more than happy to return and treat any areas that *** have been missed. This will be a complimentary visit, as we are committed to ensuring your satisfaction. Please let us know if there are specific days and times that work best for you, or we can have our local office reach out to schedule a convenient time over the phone.
  
  Thank you for your understanding and cooperation.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7th, 2024 at 2:51pm a door to door solicitor with Ecoshield came up my driveway. I have 2 very visible NO TRESPASSING/NO SOLICTING signs. Both signs warn of both. The solicitor disregarded my sign and contacted my minor child BEHIND my 5ft privacy fence and told them to get an adult. He then tried to contact ME to pitch a sale. He acknowledge he saw the sign that said no trespassing. Again, same sign that says NO Solicting, but disregarded this. I tried to contact the business directly to remedy this issue. They have not responded to multiple emails. Their soliciting is a HUGE problem in every state. The company needs to acknowledge this problem, address it properly, train properly and contact me confirming they are addressing this. The videos are available through 6/6 here: *************************************************************************** and here: ***************************************************************************. Thereafter I may be able to attach files but they are large to attach to the complaint.

  Business Response

  Date: 06/03/2024

  BBB,

  This complaint needs to be transferred to the Denver North business location. Please remove this from our business serving the ******* area.

  Business Response

  Date: 06/06/2024

  BBB,

  This is not a customer. Please review if the entered concern is information only or a valid complaint.

  Customer Answer

  Date: 06/07/2024

   
  Complaint: 21775582
  
  I am rejecting this response because: The complaint is valid and your company is not taking this seriously. Your company is breaking laws left and right. Your company also doesn't have the correct licensing to do business in my city. I have checked with the city. Please address the original concerns outlined in my complaint, take the complaint seriously and respond appropriately.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 06/20/2024

  Dear *******,

  Thank you for bringing this matter to our attention. We deeply regret any distress this incident has caused you and your family. Your concern regarding the solicitation despite the visible signs has been duly noted. We apologize for the inconvenience and any breach of privacy you experienced.
  
  We take such matters very seriously and have forwarded your concerns to our local sales manager for immediate review and appropriate action. We will ensure that corrective measures are taken to prevent any recurrence of such incidents.

  Your feedback is invaluable in helping us improve our services and adhere to our commitment to respecting customer boundaries.
  Thank you for your patience and understanding.

  Customer Answer

  Date: 06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door salesman named ****** arrived at my home on Memorial Day of all days. Gave me what I feel may be a phony story about having serviced a house 1-2 blocks away which may result in an increase in black widows on my property. Upon this reveal, he immediately transitioned into an aggressive and honestly desperate sales pitch. This began despite the very clear No Soliciting sign on my door, and after he aggressively knocked on the door and rang the doorbell multiple times. I had to state several times "thanks but no thanks", and yet he persisted. After some time, as though to prove a point, he began tugging forcefully at the vinyl siding on my house, which I did not appreciate. After several minutes of this he seemed to finally accept my refusal for Ecoshield's services, and on his way off the property he first invited himself into my house in order to fill a water bottle, which I of course refused given this is a total stranger whom I don't know if I can even trust quite yet. Upon leaving, the face he made was clearly designed to make me feel guilty. If this is seriously how you expect to attain new business, then you should really do some reflecting on your practices. You're also very clearly scrubbing low reviews on ****** et al, as those 1-stars which remain all point to specific trends putting shady business and billing practices on display. Do not attempt to revisit my property ever again.

  Business Response

  Date: 06/03/2024

  Dear ***,

  I am deeply sorry to hear about your recent experience with our salesman, ******. His behavior, including aggressive knocking, a pushy sales pitch, and inappropriate actions like tugging at your siding and attempting to enter your home, is unacceptable and not reflective of EcoShields standards.

  Your concern about black widows should have been addressed professionally, without any scare tactics. We will address ******* conduct urgently to prevent future incidents.

  Regarding reviews, EcoShield is committed to transparency and values all customer feedback for improvement. Scrubbing reviews is not part of our practices.

  Please feel free to contact us directly if you have further feedback. Thank you for bringing this matter to our attention.

   

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21765791
  
  I am rejecting this response because:
  

  I'm being pedantic, but need to clarify something.  Regarding your comments on my "concern with black widows" ... I did NOT previously have a concern with black widows on the property, and that's not what I told you.  If you'll re-read the original complaint, you'll see that ****** used a story about black widow treatments 1-2 blocks over in order to begin his sales pitch.  Black widows on the property, while always a possibility, were not on my mind as a current hazard and I don't appreciate the scare tactics.

  Also please review the attached photo.  A day or two after I opened my complaint, I saw him outside the house again.  He did not ring the doorbell this time, however he was just standing there like a creep for a little while at the edge of my lawn, probably looking to see if my neighbor across the street was home so that he could go and ****** her.  I don't want to see him on the property again.

  
  

• Initial Complaint

  Date:05/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was introduced to Ecoshield solutions by my real estate agent when I needed pest solution September 2023, he explained to me that I was getting a discount because I was from my real estate agent but i have to be with him for atleast a year. He mentioned sending me an agreement and I am going to confess that I didnt fully read the agreement, I signed up for the service; a bi-monthly agreement to service my house for 169, I just didnt think there was any thing complicated, this is just pest control. First service is September was crappy, I called to complain, they came back and sprayed some more, second time in November, I still had issues and by January had roaches everywhere, I sent them a request to immediately come spray which they delayed because the closed the branch closest to me, I got someone else to do the service and he didnt a great job o my for them to come back they were available now, I mentioned I was not interested and that was when they let me know I signed an agreement to pay back the discount already offered if I cancelled, a discount of 231$ to to cancel my service now Ill need to pay 461$ which is robbery. I am not interested in working with them

  Business Response

  Date: 05/16/2024

  BBB,

  This consumer is from the state of *******, but the complaint was submitted to our business serving the Denver ******** area. Please remove this complaint from our page as this is not one of our customers.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by an Ecoshield salesperson to discuss fire ants on the property. I notified the salesperson about numerous other infestation issues with the property and he assured me that service would be performed by April 23 to address all of my complaints. Unfortunately, the visit did not address any of my complaints. In fact, the same visible spiders and spiderwebs that were there when I let the technician in the house remained there after his departure. Additionally, there has been a resurgence of pest activity within the home and on the property, including several flying pests within the home, such as wasps INSIDE the home. I called the local office to get a technician out there in compliance with their 100% guarantee and they did were not able to send someone over the weekend. Instead, I had to contact another local company to come out and address the pest problem. I did not receive a call back from Ecoshield to try to schedule a follow up until after the weekend, at which point I requested cancellation of service. They informed me they would cancel service, but would assess a $150 fee against me for cancellation. All I have done at this point is pay $161.29 for a service that was clearly not performed, and now they are threatening to charge me an additional $150 to cancel service. I am not even asking for a refund of the previous "service". I just don't want to pay a total of $311.29 for a service THAT WAS NEVER PERFORMED. I am requesting a waiver of the cancellation fee for the service that I signed up for less than two weeks ago.

  Business Response

  Date: 05/02/2024

  BBB,

  This consumer is from the ********** area. We only service the Denver ******** area. Please transfer this complaint out from our business profile as this is not one of our customers.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract for service on Friday 4/19 which was performed same day for initial treatment. Slept on it and decided on 4/20 to cancel the contract. Under contract terms and applicable federal law, the contract is subject to 3-day cooling off period and I can cancel with no penalty. I contacted the business via email on 4/20 requesting to cancel my contract under this provision. Business responded on Monday 4/22 asking me to call so they could see why I was canceling and try to talk me out of canceling. They have also tried to say that this is subject to a cancellation penalty which their sales person told me specifically would not apply until the end of the cooling off period. I reiterated in writing that I wanted to cancel and requested written confirmation that the contract be canceled. As of close of business, I have not received written confirmation or any communication from the company, and I do not want to drag this out any further and risk being charged a penalty.

  Customer Answer

  Date: 04/24/2024

  The company has sent messages and tried to call, claiming they want to know what they can do to keep me as a customer. I have told them repeatedly that I will only communicate via email going forward and requested written confirmation that my contract is canceled by the end of day today. I should not have to jump through additional hoops to have my contract canceled and do not want to sit through a sales call to receive my requested resolution. 

  Customer Answer

  Date: 04/25/2024

  Company is now stating that I have been non responsive and I must call them to proceed with any remedy. I have stated repeatedly that I will only communicate via email and that I do not want to hear more sales pitches over the phone. Company is also saying they will close out my account and charge me a cancelation fee if I do not call. I should not have to pay this fee. I was told by their sales person when I signed this contract that within the 3 day cooling off period that I could cancel with no penalty. After the cooling off period I would have to pay. I sent my cancelation request within the 3 days and it is not my fault that the company has thrown up barriers and is making me waste time listen to more sales pitches instead of canceling this contract in a timely manner as I have requester numerous times. 

  Business Response

  Date: 04/29/2024

  Hi *******,

  Our records show that your request to close your account within your 3 day right was honored on 4/26/24. Please save this response as written confirmation if you haven't already received one. 

  Customer Answer

  Date: 04/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************