Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ecoshield Pest Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A guy from Ecoshield stopped by our house and sold me on the services while I was on a call for work and kept trying to tell him I didn't have time. I agreed to have him take care of some wasp nests that were visible. He mentioned that this was an ongoing service, which was fine, but nothing about a 24-month contract they were locking me into. When I went to cancel, I tried to cancel via text (since they were contacting me this way) and then via email. Via text they said I needed to call them, they neglected to respond to my email. When I finally talked to them, I had to talk to 2 different people for a total of 15 minutes, sit through multiple offers I didn't want, and finally there was a $150 charge for canceling my contract early. Nothing was mentioned of this ******************** $150 early-cancelation fee when I talked to anyone. They claimed it was in the fine print of my agreement. This is truly predatory marketing

  Business Response

  Date: 09/09/2024

  Dear BBB,

  We are currently reviewing the details of the complaint submitted against us. In order to thoroughly investigate and provide a comprehensive response, we kindly request a 7-day extension to finalize our review.
  
  Thank you for your understanding and consideration.
  

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22190456
  
  I am rejecting this response because: there's nothing to respond to yet, they just asked for 7 more days to look into this.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 09/26/2024

  Dear ****,

  We reviewed your account and found that all sign up procedures were followed and documented. Attached is a copy of the agreement you signed and the 2-step verification text was confirmed by your "yes" response. Please let us know if you have any other questions or concerns.

  Welcome to the Ecoshield Family!Here are 3 things to know about your service plan:1. You signed up for ********* treatments. The schedule, pricing, and length of your Service Plan are listed on your agreement, which has been provided to you via your email on file.2. If you need to cancel your agreement, we only ask that you pay back the annual commitment discount that you received on your ****************3. Your ***************** will occur ***** days after your **************** This treatment is billable, and marks the start of your 100% guarantee. If any of the pests on your agreement bug you between treatments, let us know, and we will come out for a complimentary Touch Up service.If everything looks good, please REPLY YES!If you have questions, please text back questions.For additional assistance, feel free to contact us at ************, by pressing option 2, and then option 1. To OPT OUT of text messages from Ecoshield, please text back STOP.

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22190456
  
  I am rejecting this response because: my issue with this was that, as I said in my original campaign, this 2-year commitment was sold to my by a pushy sales guy who kept pushing me while I told him I was on a work call and couldn't talk. There was no mention of a cancelation fee. So, burying this in a contract is not acceptable sales practice.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door salesperson (young college kid) came around the neighborhood. He claimed that it was an all natural pest control great service, he was just wrapping up of my neighbors had signed up, etc. I was ***** to commit to and I was selling my home in approximately 12 months which I relayed to the salesperson. He said he could give me a deal. Crossed out several sections on the agreement and represented it was a one time payment for a years worth of service. On the second visit the guy reaked of pot, never even came inside. I called and complained and wanted to cancel. I mean it was a joke. And on top of that they had charged me again and now the amount was more than I has consented to for the entire contract. It was clearly not what I had signed up for. Also upon looking at things they were not honoring the service agreement I has actually agreed to with the kid who came out to the house and vigorously sold to me. I had NOT signed what they had in their system. The agreement they had electronically did not reflect anything I agreed to that the sales kid had changed to entice me to buy a package. They claimed they would fix everything. Send someone out to the house again. That the charges would be fixed. They were not. When I sold my house I went to notified them. I no longer owned the residence. They then claimed it was a 2 year contract. I spoke with multiple people indicating that I had not consented to the agreement they had year contract because I knew I wasnt going to be in the house that long and was told it was resolved. Since then I am being bombarded by calls and emails saying it was a two year contract that I owe on. First off they were charging me every quarter which was not indicated on my modified contract and the deal the salesperson sold me which was a one time fee and second they wanted to continue that quarterly payment for another year AND charge me a cancellation fee of $200 even though I no longer owned the home. It is fraud.

  Business Response

  Date: 09/03/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for your experience this far. I took a look into your account and it looks like everything is closed and the $200 fee has been waived. If there is anything else we can do for you, please let us know. Thank you. 

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They cold rang by **** and convinced me of their 100% guarantee pest removal service. The contract specified a 2 year quarterly service agreement with a guarantee of no pests after. After almost 2 years of service there were in fact more pests on my property. As a result I went to cancel and they wanted me to pay a cancel fee. I explained their guarantee and that there were in fact more pests. They kept trying to convince me to just do another year and they will go away. I did not want to continue to pay them for services that were not working so I opted to cancel and after much arguing she agreed when I said I would not pay the cancel fee.I spent a total of probably 3 hours on their cancelation line (between myself and my partner) describing the problem and that I would not be paying the cancelation fee. They mention in their contract and on the phone that it was a 100% guarantee that there would be less pests. They did not follow through with their contract and thus I would not continue to pay them.After this phone call, they texted me 7 separate times letting me know I had an overdue bill (never mentioning the previous exchange), me responding to each one that I would only respond to their legal team. I never heard from their legal team.I received a letter in the mail letting me know of my overdue balance and an email attached to contact. I emailed and the email bounced back.I then received 3 emails over a month all each letting me know of an overdue balance, again with an email attached. I tried responding to that email directly, tried copying the email that was at the bottom of the email they sent and all three attempts to contact them were bounced back with an error of 'email address undeliverable'. Then they sent my cancelation bill to collections. TLDR; the promised a 100% guarantee, did not follow through after spending $1575 then wanted me to pay to discontinue using their ineffective/useless services.

  Customer Answer

  Date: 08/23/2024

  I wanted to add more to my previous complaint, ********. While the main reason for canceling my service was that the pests were still there, after the initial time I tried to call the company (of which during their sales pitch to me I was informed they were a small business and that the man I was talking to was an owner of the company) I was forwarded to an offshore call center. This upset me because I was misled to believe that they were a small company and that I could always call them and count on them. Talking to people on the other side of the world who have no relation to the product and service was not reassuring. I began to dig into the company to find thousands of complaints on Reddit detailing similar issues to what I was having...except in cities around the country. Meaning this is not at all a small business. Also looking at one of the bills more closely, the return address was in *******. This led me to realize that I had been duped. I was manipulated and mislead as part of their standard operating practices to sign a contract. This company is completely predatory. They lie and manipulate people to get them to sign contracts under the guise of being a small local company that I would have a clear line to communicate with. None of this is true. Their phone lines go abroad, their 'direct' emails bounce back, and there is no real way to communicate with a person in my area without lots of effort on my part and talking to people halfway around the world first. This is the main reason why I do not want to pay the cancelation fee. This is a predatory company.

  Modification/discontinuance of an advertised claim; Correction to a credit report; Billing adjustment
  

  
  

  Business Response

  Date: 09/01/2024

  Dear *******,
  
  We have received the submitted complaint and are currently reviewing the details to ensure a thorough and accurate response. To provide the most comprehensive resolution possible, we kindly request an additional seven days to complete our investigation.
  
  We appreciate your understanding and will provide our formal response within this extended timeframe.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22153691
  
  I am rejecting this response because: I want this case to remain open. Please respond swiftly. If you need 14 days then that is fine but I do want a response. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/14/2024

  Dear ******************,
  
  
  
  Thank you for taking the time to reach out to EcoShield Pest Solutions regarding your customer experience. We take customer satisfaction very seriously, and are sorry to hear you were not satisfied with your experience.
  
  
  
  We understand you were dissatisfied with the quality of your service, but during your contract term, we received no requests for the free touch up specified in your contract. Had we known, EcoShield would have been happy to provide you with a touch up service to address any remaining pests. Likewise, we understand you registered a complaint regarding our Annual Commitment Discount Payback fee. That fee represents the discount EcoShield is able to offer customers for their initial service based on their agreement to pay for additional follow-up services with Shield. We only request that a customer repay it if they decide to cancel their contract before its term expires. The Annual Commitment Discount Payback fee is prominently displayed on the first page of your contract with EcoShield. It was also prominently referenced in your Welcome to the Family text message, to which you responded yes, confirming you understood and agreed to its terms.
  
  
  
  Nevertheless, in the interest of providing quality customer service, ********************** has elected to waive the Annual Commitment Discount Payback fee associated with your contract. This message therefore confirms that your contract has been cancelled, and that you do not owe any outstanding balance.
  
  
  
  If there is anything else you need, please do not hesitate to reach out at ************************************************

  Customer Answer

  Date: 09/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a knock on my door one afternoon and there was an echoshield guy out there.He explained to me that there are spiders in my neighborhood and he can help with that.He added that after he did the first treatment,I could cancel at anytime and subsequent control are for free.I agreed but the first round was not done.I reached out to them and they apologized.My card was charged $139.They actually came about a month later to continue service and they explained I had to pay about $180 for treatment.I also told them l lost my job and I wanted to cancel service because I wasn't told the truth about paying $180 for every treatment done.I called to cancel treatment and they are charging me $261 for not wanting service.They never did any service for me but want $261 for just saying I don't want this besides I don't have a job .Kindly assist me to solve this issue because I was lied to by the sales guy.He lied about everything.

  Business Response

  Date: 08/13/2024

  BBB,

  This is a Denver CO customer, please transfer out of our business servicing the ********** area.

  Business Response

  Date: 09/03/2024

  Hi there, 
  
  Thank you for reaching back out. It looks like the fee has been waived on our end, so you do not owe any balance and your account is closed. If there is anything else we can do for you, please let us know. 
  
  Best, 

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield mislead me on signing a contract with a different amount they charge me . Ecoshield is charging the Quarterly fee ahead of time and now charging me a cancellation fee z ecoshield did not explain all the details of the work to be completed and took ******* out of my account without my permission. The form I signed was for a lower amount and was to be financed. I dont want any business with them and I want for them to remove all fees associated with me . They lied about the services and over priced the services provided which was the insulation.

  Business Response

  Date: 08/22/2024

  Dear ******,
  
  Attached are copies of each agreement that was reviewed, signed by you, and sent to your email for your records. Upon review, we found that all pricing and documentation were in order. Please note, the agreement provided a week for you to further review the documents before services commenced.

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22102361
  
  I am rejecting this response because:
  I was told that the initial total would be only ******* . When I apply online the sales *** was next to me and verify the amount of ******* was accepted by *************;

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a *** and told my neighbors would be using them for pest control since our HOA cancelled pest control. I signed up for what appeared to be a one time service for things we discussed. I since spoke to HOA and my neighbors and found out the *** was not only lying (hoa did not cancel our pest control and he made up neighbor names), he did not tell me that it was for multiple services as I asked to just have a wasps nest removed. When I went to cancel they sent me a bill for over $300 after already paying for the service prior to them rendering it. I paid almost $400 and have a bill for $300 for cancelling a membership that was not in the document he handed me to sign (it was electronic and I was assured I would get a copy later which I still have not received). I have contacted the company about false advertising and unlawfully having me sign for a membership when I read what I was signing and there was no mention of it, and they hung up on me and resent me the same bill a few days later. They will not let me speak to anyone who can send me the contract which I would then be able to verify was not what I signed on his electronic form. They will not release me from the large cancellation fee for a membership I never agreed to.

  Business Response

  Date: 08/13/2024

  BBB,

  This is a Minnesota consumer, please transfer as we only service the Denver CO area.

• Initial Complaint

  Date:07/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield came door to door with salesmen, selling home pest solutions. They offered amazing deals to their customers, including full service home protection. The salesmen are clearly instructed to show all of these amazing things to their customers to get them interested in buying their product at a market competitive price. This happened to me last summer. I was shown mouse, scorpion, and all the other pests that *** bother your home. After agreeing to a service contract for a duration of ******************************************************************** burying in details about a 24 month contract and paybacks related to cancellations down the line. Additionally, when I actually had an issue with mice, which is covered under my contract, they refused to cover it, claiming that I did not have coverage for mice and refusing to help me seal the interior by claiming it was "exterior" which wouldn't be covered. The issue of the bait and switch that the company does is the biggest issue at hand. When I called to cancel, they refused to let me actually speak to someone who can do it. Instead they kept asking me "why", and tried to negotiate with me. As per Colorado law, I have a right to cancel a contract for "home solicitation sales" by writing in. They know this, yet never presented it as an option. I am now writing in to cancel, but this companys deception and clear manipulation is disgusting and should be noted in their scoring here on the BBB.

  Business Response

  Date: 08/14/2024

  Hi ********, 
  
  Thank you for reaching out with your concerns and giving us the details needed to move forward with assisting you in this matter. I want to sincerely apologize for the runaround and any possible miscommunication during the time of your sign-up. I know this can become frustrating and I want to work with you in the act of good faith and to let you go your separate ways without any negative ties. I am going to close your account free of charge today. If there is anything else we can do, please don't hesitate to reach out! 
  
  Best,

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached to receive services at my new home on the day we were moving in. The salesperson was aggressive and used scare tactics. I initially agreed to have a service appointment that afternoon. Within 30 minutes I contacted the agent to reschedule so I could have time to review the contract. I was told sorry, the person already came and did their service. I followed up and asked to change the terms of service and was told that they had been updated. I have now learned they were never updated, instead the agent made a second account. I requested a full cancellation of the service and believe I should not have to owe a cancellation fee as the initial service was not correctly done and not at a time when I was home to verify that anything was even done. This is a terrible service that made no effort to help me and took advantage of the moment of a new home owner during move in. Attempts to stop service and change service were misrepresented by the agent. Further, the person who claimed they came to my house at 3pm for service lied as the texts show that they claimed they showed up an hour prior when they knew I wasnt there. I am requesting the cancellation be waived and confirmation that no service remains open in my name.

  Business Response

  Date: 08/14/2024

  This is a duplicate complaint, please advise. 
  
  
  22032558 *********************************** Meridian ID ********************
  22035104 *********************************** ********************** BBB

  Customer Answer

  Date: 08/18/2024

   
  Complaint: 22032558
  
  I am rejecting this response because: 

  it doesnt answer my concerns or offer a resolution.

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 08/28/2024

  Dear BBB,

  This is a duplicate complaint that is being handled with the ******************* BBB. Please remove from our business profile.

  22035104 ****************************************

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:07/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against EcoShield Pest Solutions for deceptive business practices and harassment. A salesperson from the company contacted me for a service, stating they do everything by a recurring contact that can be canceled at any time. He assured me that I could cancel my contract at any time if I was unhappy with the service (which I was). However, they did not disclose the substantial hidden fees associated with canceling the contract. Additionally, I have not received a copy of the contract despite multiple requests. The company is now calling me daily, threatening to send me to collections for a cancellation fee. This behavior is unethical and unacceptable. I seek resolution through the BBB to address these deceptive practices and harassment.

  Business Response

  Date: 08/14/2024

  BBB,

  Please keep this complaint open as our team is working on addressing this consumers concerns. 

• Initial Complaint

  Date:07/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first salesman was as nice as he could be. However the first ********** only did a partial spray job. He didn't spray around our VW bus where the wasps have been seen entering by the masses. The next week, our son was bitten TWO times by a large black widow ! So much for that extermination. The "second half" was done today. The tech was here "working" 4 minutes. He sat in his truck the rest of the time! NOT HAPPY. I called support and was held hostage by their " CARE team". They went on and on and on forever explaining why I couldn't cancel. EXCUSE ME!!!! Horrible service, a complete breach of contract and they insist they will be charging me no matter what !!!! I want NO further dealings with this company. They breached the contract and I therefore should be able to cancel service with them . This is atrocious, especially the harassment the customer service *** put me through for at least **************************************** business ?

  Business Response

  Date: 08/14/2024

  Hi ******, 
  
  Thank you for reaching out. I want to apologize for the experience you have had with us here at Ecoshield. I understand your frustrations. I'm writing to let you know I am willing to work with you in the act of good faith and waive that cancellation fee for you and let you leave in good standings. If there is anything else we can do for you, please let us know. 
  
  Best,