Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered,(338771) one mosquito zapper on 7/30/24 and within one hour I tried to cancel the order thru Chat on the website and email but got the run around. I tried the cheap product for two weeks but it did not kill/trap any mosquitoes. On 9/42024 I emailed them to return item for a full refund. They told me I could not return it because I had used it. The website says 100% full refund guaranteed. This company needs to not be allowed to sell in the ****Please issue me $44.98 for a full refund.

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3, 2024, I ordered 2 bug zappers and during the checkout process they charged me for 3 additional bug zappers. I notified them within a few minutes and told them the cancel my order. The told me it was too late, and I could return the items when I received the package. As soon as I received the package on July 11, 2024, I contacted the company to send them back and received the run around. On July 22, 2024, they finally sent me an email telling me how to send back the products. I shipped them out on 08/5/2024, I paid $48.15 to ship them to the company and provided them with a tracking number. I have yet to receive the refund. The order number was the order number is ******.

  Business Response

  Date: 10/25/2024

  Dear Better Business Bureau,
  
  Thank you for reaching out to us regarding the complaint from ****** ***** (Complaint ID: *********. We appreciate the opportunity to address this matter and provide clarity on the situation.
  
  In our previous correspondence with the customer, we acknowledged the return of the products after issuing the necessary Return Merchandise Authorization (RMA). We are currently awaiting the customers return tracking number to proceed with the refund process.
  
  For your reference, Ive attached a screenshot of our last conversation with the customer, where we requested the tracking information for the return. As soon as we receive the tracking details, we will promptly finalize the refund.
  
  Please feel free to contact us if you require any further information or documentation.
  
  Thank you for your assistance, and we look forward to resolving this matter promptly.

  Regards,
  Chim
  Customer Resolution Officer
  **********************

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased an ***** Mozzie mosquito zapper and encountered several issues that warrant a consumer warning.Deceptive Upselling and Forced Charges: Despite explicitly declining all upsells during checkout, I was charged for additional items, including multiple zappers, raising my total bill to $300 which was not disclosed prior to them charging my card. Attempts to cancel the order immediately after the charge were unsuccessful, as the company claimed it was already processed.False Refund Promises and ******: *********** advertised a "full refund guaranteed" within 90 days for returns. However, the return process was overly complex and time-consuming. I eventually settled for a 50% refund, but even that has been delayed for over two months. Despite multiple assurances that the refund would be issued within "10 days" or "a few more days", I have yet to receive it.Widespread Consumer Complaints: Numerous online reviews on platforms such as Scamadvisor, Trustpilot, and ******************** corroborate my experience. Other consumers have reported similar issues with deceptive upselling, forced charges, and unfulfilled refund *************** Media Censorship: ***********'s social media pages appear to be heavily moderated. Any posts expressing dissatisfaction or seeking assistance are promptly deleted, preventing open dialogue and accountability.Based on my experience and the overwhelming evidence of consumer complaints, I strongly advise against purchasing products from ***** Mozzie. Their deceptive business practices, unfulfilled promises, and lack of customer support make them a highly unreliable company.

  Customer Answer

  Date: 10/18/2024

  
  
  Better Business Bureau:
  
  
  
  The Business has issued a refund outside of addressing the BBB in reference to complaint ID 22433156. My issue is resolved and my complaint can be closed. 
  
  
  
  Sincerely,
  
  
  
  Christine Barbour

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/17/2024 around 11:30 am I ordered 4 heaters for a cost of ******, & charged the cost to a Discover Card. Within minutes I received an email from Ozzi Mozzie listing many things I did not order for a charge of ******. I immediately replied to their email & cancelled 100% of the order. I also called Discover to dispute the charges. They said that they saw the pending charges, but that it had not been posted yet. They said they could not file a dispute until the charges posted. I sent OzziMozzie a second Reply asking them to cancel the order.

  Business Response

  Date: 10/18/2024

  Dear Better Business Bureau,
  
  Thank you for notifying us about this matter. We understand the concerns raised by the customer, ****** *********, and have already processed the refund to address the issue. Please note that the refund should be reflected in the customer's account within 5-10 business days, depending on the bank's processing time.
  
  We are committed to resolving this situation to the customer's satisfaction. If any further information is needed or if there are additional questions, please do not hesitate to reach out.
  
  Regards,
  Chim
  Customer Resolution Officer
  **********************

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two items on June 17th and was offered a third at a discounted priced when in fact I was being offered 3 ADDITIONAL at a much higher price. I figured it out at checkout when I was charged a lot more (it was very misleading) and immediately tried to cancel my order and was told the next day that it had already shipped. I did receive the items.I pushed back and on August 4th on how they swindled me and they said they would refund me $29.91. I have followed up MULTIPLE times and each time get a "we understand how frustrating this can be" message, but still haven't seen a refund.

  Business Response

  Date: 10/17/2024

  Dear Better Business Bureau,
  
  Thank you for giving us the opportunity to address the concerns raised by Ms. ***** *****. We take customer satisfaction seriously, and we are committed to resolving any issues promptly.
  
  Our team has thoroughly investigated this matter, and we have already initiated a refund of $29.91 USD, which was agreed upon as compensation for the pricing issue she encountered. Attached to this response is a screenshot of our communication with Ms. ***** confirming the accepted compensation amount. We regret any delay in the refund process and understand her frustration with the situation.

  However, due to a technical issue with our previous payment gateway, we are currently only able to process refunds through ******. To facilitate this, we've reached out to Ms. ****** requesting her ****** email address so that we can expedite the refund without any further delay. We assure Ms. ***** that once we receive her ****** details, we will immediately process the refund to her account.

  We have also reassured Ms. ***** that our team is fully available to assist with any questions or concerns she might have throughout this process. Our goal is to resolve this matter as swiftly and smoothly as possible.

  Regards,
  Chim
  Customer Resolution Officer
  **********************

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22429269
  
  I am rejecting this response because:
  This issue has not been resolved. 
  

  
  

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Aug. 26 requested cancel order 5 minutes after due to doubled order. did not cancel sent anyway keeps saying they are working on it. I said I would report them here then all corresponses stopped. Still no refund or letting me know how to send them ba

  Business Response

  Date: 10/03/2024

  Dear Customer Relations Representative,
  
  Thank you for informing us about the complaint submitted by Ms. Brenda Lenker (Complaint ID: 22366351). We appreciate the opportunity to provide our side of the situation and aim to resolve this matter swiftly.
  
  Upon reviewing the details of Ms. Lenker’s order (Order #371022), I can confirm that she placed her order on August 26, 2024. Shortly after, she requested a cancellation due to a duplication in the order. Unfortunately, by the time we received the cancellation request, the order had already entered our fulfillment system and was in the shipping process. Once the order reaches this stage, we are unable to make changes or cancellations. The items were delivered to the customer as scheduled.
  
  As per our return and refund policy, we require that customers send the items back to our return warehouse before processing a full refund. However, to make this more convenient, we have also offered her the option of a 50% partial refund, allowing her to keep the items without needing to return them. This alternative is intended to minimize any additional effort on her part.
  
  We have notified Ms. Lenker of these options and are awaiting her response. We believe that either option is a fair resolution, and we are eager to resolve this matter promptly and to her satisfaction.
  
  Thank you again for bringing this to our attention. Should you require any further information or supporting documents, please don’t hesitate to contact us.

  Regards,
  Chim
  Customer
  Resolution Officer
  Ozzi
  Mozzie

  Customer Answer

  Date: 10/04/2024

   
  
  Complaint: 22366351
  
  
  
  I am rejecting this response because: I asked if they could send label to return or must I pay to return. No response from them I do not want to keep them I want a FULL refund

  
  
  
  
  Sincerely,
  
  
  
  Brenda Lenker

  Business Response

  Date: 10/09/2024

  Dear Better Business Bureau,
  
  Thank you for the opportunity to address this matter, and we sincerely apologize for any inconvenience experienced by Ms. Lenker regarding her return request.
  
  We understand Ms. Lenker's concerns about the return process and her request for a full refund. To clarify, our standard return policy requires that returned items be inspected by our return warehouse before a refund can be issued. However, to provide a quicker resolution and ensure customer satisfaction, we are making an exception in this case.
  
  We have attached a Return Merchandise Authorization (RMA) form for Ms. Lenker to facilitate the return process. Once the item is in transit back to our warehouse, we will not wait for the item to be received or inspected—we will proceed with processing a full refund immediately. This exception is being made to demonstrate our commitment to resolving this issue promptly and to meet Ms. Lenker’s request.
  
  We are dedicated to providing exceptional customer service and want to ensure that Ms. Lenker feels fully supported in this process. If there are any further concerns or questions, we encourage Ms. Lenker to contact us directly so that we can address them immediately.
  
  We look forward to resolving this matter to the satisfaction of all parties involved. Thank you for your attention to this case.

   

  Regards,
  Chim
  Customer
  Resolution Officer
  Ozzi
  Mozzie

  Customer Answer

  Date: 10/10/2024

   
  
  Complaint: 22366351
  
  
  
  I am rejecting this response because:  I got the same response as origional                                                                                                                                        :Hi Brenda,
  Thank you for reaching out to Ozzi Mozzie! Due to the high volume of tickets we are currently handling, please expect a delay in our response. Be assured that we are committed to addressing your inquiry within 72 business hours.
  For a more efficient response, please include your email address, order number, and a detailed description of your inquiry.
  Need to track your order? Click this link You can also check our website here or visit our Help Centre for additional information.
  Your patience and understanding are highly appreciated. We will be in touch with you shortly!
  Warm regards,
  Ozzi Mozzie Support team
  Show original message
  
  
  
  
  
  
  Sincerely,
  
  
  
  Brenda Lenker

  Business Response

  Date: 10/17/2024

  Dear Better Business Bureau,
  
  We appreciate the opportunity to address her concerns and ensure a prompt resolution.
  
  As soon as we received the return tracking number from Ms. Lenker, we immediately initiated the refund process on October 11. However, it appears that the refund status is still pending on our system, which might be due to the standard processing times required by the bank.
  
  To demonstrate our commitment to resolving this matter, I am personally monitoring the status of this refund to ensure that it reflects on Ms. Lenker's account as soon as possible. I have also attached a screenshot of the refund details, showing the date of processing and its current pending status.
  
  Please rest assured that we are taking all necessary steps to expedite this refund and will keep Ms. Lenker informed throughout the process. We highly value her satisfaction and are committed to resolving this issue promptly.
  
  Should you require any further information or assistance, please do not hesitate to reach out.
  
  Thank you for your understanding and cooperation in this matter.

  Regards,
  Chim
  Customer
  Resolution Officer
  Ozzi
  Mozzie

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 mosquito zappers from the Ozzi Mozzie website. I relied on the representation from the company that they stand by their product 100 percent," language prominently displayed on their website, which I interpreted to mean a 100 percent money back guarantee, as explicitly listed on the Guarantee section of the site. When I later checked my bank account, I discovered I had been billed for 10 zappers even though I had only ordered two. I contacted the customer service email listed on the website and was told I needed to pay to ship the product back to be refunded 30 percent of the purchase price--which, after deducting the shipping costs and taxes, was essentially nothing.When the 10 units finally arrived, each of them had been damaged due to the poor way that the product was packaged and shipped. I corresponded with the company's customer service more than 5 times trying to get my money back, but at best they would only offer me 50 percent of the purchase price IF packaging was undamaged AND I paid return shipping. They would never admit the products were damaged through shipment due to their own packaging, despite my sending pictures as evidence. In total, my bank account was charged $350.64. I am a widow living on a small, fixed income. I have pictures of the product in the condition it arrived at my home, clearly showing it was damaged in the shipping process. I'm throughly disgusted. I want my entire $360.64 back, per the company's 100% money-back gaurantee, and will not pay to ship back their product, every unit of which arrived damaged because of their subpar packaging.

  Business Response

  Date: 10/03/2024

  Dear Better Business Bureau,
  
  Thank you for notifying us of the complaint filed by Ms. ***** ******* (ID ********** We appreciate the opportunity to address the matter and work towards a resolution.
  
  After thoroughly reviewing the situation, we acknowledge that Ms. ******* experienced issues with her order and the condition of the items upon arrival. We regret any inconvenience this may have caused. Our team has already been in contact with Ms. ******* and provided her with a Return Merchandise Authorization (RMA) to initiate the return process, as per our standard procedures.
  
  We want to clarify that all items were shipped in good condition, and we take great care in securely packaging our products before dispatch. However, any damage sustained during transit is beyond our control, as we are not responsible for the handling of the items by the shipping carrier.
  
  At this time, we are awaiting the return tracking number from Ms. ******** Once we receive the returned items, we are fully prepared to process the refund, in accordance with our policy, which requires the return of the products before issuing any refund. Ms. ******* has been informed that once the return is completed, she will receive a full refund.
  
  I have already reached out to Ms. ******** requesting that she provide the return tracking number so we can proceed with her refund request as soon as possible.
  
  We trust this response offers clarity, and we remain committed to resolving this issue promptly and to Ms. ******** satisfaction.
  
  Sincerely,
  Chim
  Customer Resolution Officer
  **********************

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22363636
  
  I am rejecting this response because the Ozzi Mozzie website makes the following promise in a headline with the prominent title Money Back 100% Guarantee, "...we want you to feel confident and stress-free about your purchase. If for any reason you're not satisfied... we'll make it right." 
  
  As I previously communicated to Ozzi Mozzie, I am unable to return their products like they've requested because the withdrawals they made from my checking account overdrew my balance, which is now negative. To put it more simply: As a disabled widow on a fixed income, I literally do not have the money to pay return shipping costs. Ozzi Mozzie charging me for 10 products instead of the intended 2 withdrew enough that I ended up with several additional overdraft fees from my bank. Candidly, it will take several months to recover enough financially for me to again have a positive balance in my checking account.
  
  Not only am I unable to pay return shipping costs, Ozzi Mozzie's messages to me states they will issue me a max 70% refund, less shipping costs, IF the products are undamaged, including no creases or other markings on the packaging. They assert using good packaging techniques while denying responsibility for any damage sustained during transit. The damages sustained during shipping were also beyond my control, as I am not responsible for the handling of the items by the shipping carrier.
  
  Please make Ozzi Mozzie refund the full price I was charged. THAT is how they can make things right and end this stressful nightmare like their site says they want to do!
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/11/2024

  Dear Better Business Bureau,
  
  We appreciate the opportunity to address ****************** complaint (ID ********* and strive for a resolution that meets her needs.
  
  We understand the frustration Ms. ******* has experienced regarding her order and the difficulties she faces with the return process. It is essential for us to acknowledge her situation as a disabled widow on a fixed income, and we empathize with the financial burden resulting from the order discrepancies. Our goal at Ozzi Mozzie is to ensure that every customer feels confident and satisfied with their purchase.
  
  After a thorough review of Ms. ******** case, we recognize that while our standard policy requires the return of items before processing a refund, we are willing to make an exception in this instance. We understand that Ms. ******* is unable to cover return shipping costs due to her current financial situation. Therefore, I will initiate and proceed with issuing a full refund for the amount charged, even though our records indicate that we provided her with a Return Merchandise Authorization (RMA) on August 14 and August 31, detailing the return process.
  
  Additionally, I will personally monitor this case to ensure that the refund is reflected within the timeframe of 5-10 business days, depending on the customers bank processing time.
  
  This exception is made to ensure that Ms. ********* concerns are addressed promptly and to align with our promise of making things right for our customers. Once the refund is reflected in the customer's account, we will close the case, as we believe this resolution will alleviate the stress Ms. ******* has experienced.
  
  We hope this response demonstrates our commitment to customer satisfaction and our understanding of the unique challenges Ms. ******* is facing. If there are any further concerns or if Ms. ******* requires additional assistance, we are here to help.
  
  Thank you for your understanding as we work to resolve this issue amicably.
  
  Sincerely,
  Chim
  Customer Resolution Officer
  **********************

• Initial Complaint

  Date:09/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Ozzi Mozzie to return product that was delayed in shipping. I paid for rush delivery but it took nearly 2 weeks to deliver which was much longer than estimated. The company said they would not cancel my order. Once my order finally arrived, the product was damaged due to poor packaging. I again requested to return the product for a full refund. Ozzi Mozzie offered a partial refund and I declined. Then they offered to refund half. I again declined. They then made me fill out a form and ship the order back, which I did. Once I completed all of the steps they requested, Ozzi Mozzie stopped responding to my emails. They later sent me an email to confirm a subscription payment for $1.00. I never signed up for a subscription. When I checked my credit card statement, they actually charged me $29.99.

  Business Response

  Date: 09/29/2024

  Dear Better Business Bureau,
  
  We apologize for the issues Mr. ******* experienced with his order (#******) and the shipping delay. We understand the frustration caused by the delay and the condition of the product upon arrival. A full refund is pending once we receive the return tracking number from the customer. I will personally reach out to Mr. ******* to request this information so we can process the refund as soon as possible.
  
  Regarding the $29.99 subscription charge, Mr. ******* filed a dispute, which was resolved in his favor, and the amount has been refunded.  This issue has been fully resolved, and no further subscription charges will apply.
  
  We are committed to resolving this matter quickly and appreciate your understanding.
  
  Regards,
  Chim
  Customer Resolution Officer
  **********************

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22347018
  
  I am rejecting this response because: I will accept the response once the matter is actually resolved by Ozzi Mozzie. I have provided them with the tracking number along with a screenshot of the delivery confirmation. Once I receive a full refund, I will accept the response and close this out.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 10/03/2024

  Dear Better Business Bureau,
  
  We have received Mr. ******** message regarding his complaint (ID *********. I would like to clarify that we recently received the return tracking number from the customer, and immediately upon verification, we initiated the refund for the returned item.
  
  We have been actively communicating with Mr. ******* throughout this process, and he has been notified that the refund was processed. We are closely monitoring the situation to ensure everything is resolved smoothly.
  
  Thank you for bringing this to our attention, and we are committed to resolving this matter promptly.

  Regards,
  Chim
  Customer Resolution Officer
  **********************

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from MOZZIE. I received items I didnt order. I tried to cancel my order. When I seen the receipt on my phone had the extra charges on the receipt. But they sent them anyway. I tried to send the items back that I ordered. I sent them back in original package. I sent them back to address on the package. They wont give me a refund.

  Business Response

  Date: 09/26/2024

  Dear Better Business Bureau,
  
  Thank you for bringing this issue to our attention, and we appreciate the opportunity to respond to the complaint. First and foremost, we regret any inconvenience that ******* Caryljeyn may have experienced regarding her order with us. We value our customers and are committed to ensuring a positive experience for everyone who interacts with our company.
  
  After thoroughly reviewing ******* Caryljeyns account and order details, we discovered that the items were returned to the incorrect address. Our return process requires that items be shipped to our designated return warehouse, which ensures that they are properly processed for refunds or exchanges. Unfortunately, it appears that the package was sent to the address on the original shipping label, which is not our authorized returns facility. This discrepancy has contributed to the delay in processing the requested refund.
  
  We understand that situations like this can be frustrating, and we want to provide ******* Caryljeyn with a satisfactory resolution. We actively reach out to customers to offer potential solutions whenever such issues arise. While we are unable to process a full refund due to the return being sent to the wrong address, we are happy to offer a 50% refund as a goodwill gesture. This offer not only acknowledges the issue but also saves ******* Caryljeyn the hassle of contacting the courier and reshipping the items to the correct return warehouse.
  
  We hope that this solution will meet ******* Caryljeyns expectations, and we are more than willing to discuss further options if needed. Please feel free to reach out with any questions or additional information.
  
  We are committed to resolving this issue and appreciate Caryljeyns patience and understanding throughout the process.
  
  Regards,
  Chim
  Dispute Resolution Officer
  Ozzi Mozzie

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Responded to offer to order unit for a full refund if not satisfied. Attempted to place an order for one unit on July 2023. Confusing ordering site made me accidentally order 3 more. Immediately contacted the company requesting to cancel. Was told it was too late to cancel, but that I could initiate a return as soon as I received the products. Contacted company to initiate a return. Was at first told that I could only have a partial refund. After some discussion, sent them a quote of their own online claim that they offer full refund if returned within 3 months. Was provided instructions for how to return items for a full refund.Returned all 4 products on 8/27. Received confirmation of receipt, but was told that they only conduct refunds in batches so it would take a while. Contacted them to inquire of the status and was told on 9/12 that there was an issue with their accounting system but that they could expedite. It is now 9/22 and no refund. The original order was USD ******. When checking my credit card statement, I see that they have overcharged me for a total of USD ****** (44.98+89.85+44.98) - I'm requesting a full and immediate refund accordingly.

  Business Response

  Date: 09/26/2024

  Dear Better Business Bureau,
  
  We sincerely apologize for the inconvenience Ms. ******* has encountered regarding her order and refund request. We take full responsibility for the delay and confirm that a full refund of $134.83 has been initiated to resolve this matter. I have also attached Ms. ********* receipt for reference regarding the amount to be refunded. She can expect the refund to reflect in her account within 5-10 business days, depending on her bank's processing time. We greatly appreciate her patience throughout this process and are committed to ensuring there are no further delays.
  
  Thank you for your attention to this matter.
  
  Regards,
  Chim
  Dispute Resolution Officer
  Ozzi Mozzie

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provide that I actually receive the refund no later than 10/6/2024.
  
  Sincerely,
  
  ***** *******