Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 11, 24 I ordered 3 mosquito zappers via a ******** advertisement at a cost of $109.99. After the initial purchase the ad attempted sell several other items, the page was very confusing the only way to click no to the extra add ons was a small shaded out box saying something like no thanks. When I received my confirmation email, I noticed I was charged for 6 zappers not 3. At first, I thought I must have clicked on something extra by accident but after looking at the add again I don't think I did. I emailed customer support asking to only send 3 units, they responded by saying once the order was processed, they could not make a change but assured me they would walk me though return process. When I received my 6 units, I emailed them to return as not only did I get more than ordered the 3 I received did not work as advertised. I asked for full refund as their ad promised. Since then, I have had no luck getting a refund, at one point they offered a 15% refund and then a 50% refund. I have offered to return product if they send me prepaid shipping label even thought their ******** ad specifically says if you are not satisfied you can get 100% refund and even keep the product. I have included all the emails from myself to the company and their responses. I have also included screen shots of the ******** ad promising 100% refund. They have never acknowledged the sending and charging for 3 additional units. The last email from them asked me to hold on and they would get back to me which has never happened.

  Business Response

  Date: 08/08/2024

  Dear BBB Representative,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and confusion experienced by *************************** regarding his order.
  
  Upon reviewing the details of the complaint, we would like to address the concerns raised:
  
  Order Confusion and Overcharge:
  ************ initially ordered three mosquito zappers but ended up being charged for six units. We understand that this could have resulted from a confusing checkout process where additional items were presented. We regret any inconvenience this may have caused and acknowledge the need for clearer communication during the checkout process.
  
  Communication and Refund Attempts:
  ************ contacted our customer support team to request that only three units be sent, but the order was already processed. He was assured that we would assist with the return process. Unfortunately, it appears that there were delays and miscommunications in handling his request, which we deeply regret. We understand that this has caused significant frustration.
  
  Return and Refund Policy:
  We acknowledge that ************ was not satisfied with the products received and requested a full refund. Despite our attempts to offer partial refunds and assist with the return process, we understand that our efforts were not sufficient to resolve the matter to his satisfaction.
  
  To resolve this issue promptly and ensure ************** satisfaction, we have decided to process a full refund of $199.84. We will also take immediate steps to improve our checkout process and customer communication to prevent similar issues in the future.
  
  We appreciate ************** patience and feedback, which will help us enhance our service. We hope this resolution meets his expectations and restores his confidence in our company.
  
  Thank you for your understanding and assistance in this matter.
  
  Sincerely,
  Chim
  Ozzi Mozzie **************** Team

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items from Ozzi Mozzie, and with my purchase ***** Mozzie also charged my credit card for another transaction double the value of the first transaction, simply because they automatically check a box for you on checkout and if you dont read carefully and you dont uncheck the box they will charge you for another order. My initial order was $57, but they charged me another $140 on top of that. When I tried to get a refund they did everything in their power to persuade me to not send it back, offering me up to 50% discount to not return the items. It took me 2 weeks to get an RMA. I returned my items, shipping from ** to **. I provided photos of the package and track g info which they required. Then I am met with we only process returns by batches it can take up to two weeks to process a return once received. They also would emphasize that if the package was dented or in anyway the deem unsellable you will not be refunded. In my case I never opened the package upon receipt, it shipped back in the original packaging it came in. Its been a very long and drawn out return process. They advertise on their website in bold letters, 60 day hassle free money back returns, which is a complete lie. Its a huge hassle, communicating back and forth with people in another country. I would not do business with Ozzi Mozzie again, and would not recommend them or their products. The products I have kept, I find they do not work and will likely seek another return and more lengthy drawn out negotiations to try and get my money back. Avoid Ozzi Mozzie, youll thank yourself for it.

  Business Response

  Date: 08/08/2024

  Thank you for informing us about the complaint filed by ***************************. We apologize for the inconvenience and frustration he experienced. After reviewing the case, we have decided to process a full refund of $134.83 to ******************** to resolve this matter promptly.
  
  We strive to ensure our customers are satisfied, and we will take steps to improve our processes based on this feedback.
  
  Sincerely,
  Chim
  Ozzi Mozzie **************** Team

  Customer Answer

  Date: 08/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one unit for $29.95, I thought. But every time I clicked to finish my transaction a pop up would appear offering more units for a bigger discount. I repeatedly clicked "No" and continue to complete purchase. I did this probably 4x and then it just said purchase complete. I then got a message from my credit card company asking if I was trying to make a purchase. I replied yes but did not immediately notice the amount. After I did I called my card company and explained that yes, I did give my card number to this business however, I did not authorize the amount. I was only authorizing $29.95. I then emailed ***** Mozzie asking to cancel the order. I did this within ******************************** back saying due to their prompt shipping practices that they could not cancel the order but I could send the units back once I got them. As soon as they arrived I emailed asking for shipping information as none came with the package. They then offered a discount to which I declined and again asked for shipping information. They replied with another greater discount which I also declined but am now getting upset because they seem to refuse to give me the information I need. My credit company is dealing with this matter and has made an adjustment but I am quite upset to have to go thru this nonsense. All I have are emails that I could forward if you wish. They never have sent me.an invoice which I also asked for. I have attached a.screenshot of the charges

  Business Response

  Date: 08/08/2024

  Thank you for bringing this matter to our attention. We apologize for any inconvenience caused to the customer. After reviewing the case, we understand the customers frustration regarding the order process and communication issues. To resolve this amicably, we have decided to process a full refund to the customer immediately.
  
  We strive for customer satisfaction and will take steps to ensure such issues do not occur in the future.

• Initial Complaint

  Date:07/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one air cooler plus extender warranty. The company added all of those other charges without my knowledge, and would not cancell the order oven though I tried to contact them immediately.

  Business Response

  Date: 08/12/2024

  Dear Better Business Bureau,
  
  We appreciate the opportunity to address the concerns raised by our customer, ******************************** We sincerely apologize for the issues encountered with their recent order, including the unexpected charges and the difficulty in canceling the order despite prompt communication on their part.
  
  We have reviewed the situation and are committed to making things right. We are processing a full refund of $287.00 for ******************************** The refund will be issued immediately, but please note that it may take 7-10 business days to reflect in the customers account, depending on their bank's processing times.
  
  We take this feedback seriously and are currently reviewing our processes to prevent similar issues from arising in the future. Our goal is to ensure a transparent and positive experience for all our customers.
  
  Thank you for bringing this to our attention. We are dedicated to resolving this matter promptly and to ************************* satisfaction. Should you require any further details or have additional questions, please feel free to reach out to us.

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been making repeated attempts to return a package and receive return instructions from Ozzi Mozzie, with no result. They won't provide a way to get my refund. They just keep offering a %30 discount.

  Business Response

  Date: 08/05/2024

  Dear BBB,
  
  Thank you for bringing **************************** concerns to my attention. I appreciate the opportunity to address this matter.
  
  Mr. *********** order had already been shipped when he contacted us. To resolve this, he was initially offered him partial discounts to avoid the inconvenience of returning the order. However, the team also provided him with a Return Merchandise Authorization (RMA) to facilitate the return of the items for a full refund.
  
  ************************ mentioned that he only wanted to keep one item from his order and return the rest. We are fully prepared to process the refund for the items he wishes to return once we receive the returned parcel at our warehouse.
  
  We are committed to ensuring customer satisfaction and have been in constant communication with ************************. I assure you that once the return is processed and the tracking confirms the parcel has been received at our returns warehouse, I will gladly proceed with the refund.
  
  Thank you for your understanding and cooperation.