Reviews
This profile includes reviews for MyTAXPrepOffice's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 266 Customer Reviews
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Review fromWhil Z
Date: 03/11/2023
4 starsWhil Z
Date: 03/11/2023
This is our fourth year using the software; however, we can prepare returns for up to nine years for a client. We love the fact that we can log into the system from anywhere on the globe and solve a client's need. Also, all returns are kept securely in a cloud database to maintain security.
MyTAXPrepOffice
Date: 03/14/2023
Thank you so much for the wonderful review! We are pleased to hear that our mobility features have been such a benefit to your business. Security is our top priority. Our security measures apply to all components, including the tax preparation software, client portal (MyTAXPortal), and document storage. Therefore, all data, not just tax returns, are secured. We proudly provide secure, affordable, easy-to-use tax software you can trust. We can't wait to partner with you for many more successful tax seasons.Review fromShaneya J
Date: 03/05/2023
5 starsShaneya J
Date: 03/05/2023
This is my third year using the software. I enjoy the software but sometime when using it, I notice it takes a while to load. I love the option of my clients being able to upload their documents versus coming into the office. Most of my clients are repeat customers, therefore I don't need to hold up their day preparing their taxes. They appreciate the upload feature too. I would like for them to include a feature that says maximize your refund in the education form, this way I don't have to enter in the amount from where the student paid it automatically does when I hit the button to maximize. I also wish it made recommendations to preparers for something we might've overlooked. Overall a great program. I love it and will continue to use it.MyTAXPrepOffice
Date: 03/15/2023
Hello and thank you for the 5-star review! We appreciate the feedback and will be adding them to our list for continuous improvement. Several of the suggestions you offer are currently in the development stages for future releases. Thank you for being a loyal MyTAXPrepOffice customer. We look forward to partnering with you for many more successful tax seasons!Review fromARCELIA O
Date: 03/01/2023
5 starsARCELIA O
Date: 03/01/2023
I am happy using this software, is not too expensive and has everything we need!MyTAXPrepOffice
Date: 03/15/2023
Hello and thank you for the positive review! When our customers are happy, we are happy! We look forward to partnering with you for many more successful tax seasons.Review fromLeola C
Date: 02/27/2023
4 starsLeola C
Date: 02/27/2023
It is a good product for the money and easy to learn. You have to be careful to review it and answer the relevant questions, like Earned Income Credit to be sure it is calculated. More difficulty with high earner returns such as K-1s for a real estate professional. Submitted help tickets and was told over a two week period that they were working on the problem. Finally gave up and did a work around. I did several help tickets over the years and usually the solution is pretty fast. Easier to override than ********* and *** ***.MyTAXPrepOffice
Date: 03/03/2023
Thank you for such a wonderful review! We strive to answer customer questions quickly, so you don't miss a beat during tax season. If you are currently waiting for answers to any support questions, please feel free to give us a call at 307.414.1211. One of our customer care specialists will be happy to help! We look forward to partnering with you for another successful tax season.Review fromRhonda L
Date: 02/27/2023
5 starsRhonda L
Date: 02/27/2023
This is my 2nd year using the software and have been quite satisfied with it's program. I have had good contact and support when needed. Software has steadily improved in friendliness for use. Tax preparation software is for knowledgeable tax professionals. This is not a DIY package site, the tax professional must be able and willing to see the connection of forms that carry to main return. Garbage in garbage out theory, so KNOWING what you are expecting to see and able to identify as proper data entry is for the tax professional; that being said, my minimal contacts with Customer Service have been addressed timely and professionally and I look forward to continuing with this affordable and efficient software.MyTAXPrepOffice
Date: 03/01/2023
Hello and thank you for the 5-star review! Working with tax professionals like you and providing you with affordable, accurate software so you can grow your business is our main focus. We are so happy you decided to switch to MyTAXPrepOffice. We look forward to supporting you through many more successful tax seasons!Review fromGabriel A
Date: 02/25/2023
4 starsGabriel A
Date: 02/25/2023
I am a tax preparer and switch to this software over four years. It been a good software and the cost is reasonable. I believe they can improve more on the little glitches and make the software better more.MyTAXPrepOffice
Date: 03/07/2023
Hello! Thank you for the positive review and for being a loyal MyTAXPrepOffice customer. Continuous improvement is our brand promise. We look at the feedback from customers and review support requests to determine the enhancements we will make for the next tax season. Many of our BBB reviews talk about how we improve our software every year. We appreciate your thoughtful feedback and look forward to supporting you through many successful tax seasons.Review fromTia L
Date: 02/25/2023
5 starsTia L
Date: 02/25/2023
This is my fourth season using the software and I'm very happy. The webinars, both on demand and live, are helpful. Every year they've added features to improve the experience and the support is GREAT. The support team is very nice work with and quickly resolves the issue.MyTAXPrepOffice
Date: 03/01/2023
Hello and thank you for the 5-star review! We pride ourselves on continuous improvement and excellent customer support. When you are happy, we are happy! Thank you for being a loyal MyTAXPrepOffice customer. We appreciate your business!Review fromSTANLEY K
Date: 02/19/2023
5 starsSTANLEY K
Date: 02/19/2023
ALTHOUGH A LARGE FIRM MAY REQUIRE A MORE EXTENSIVE TAX PACKAGE, MTP IS AN AWESOME PRICE FOR MY SMALL BUSINESS NEEDS..!!
THEY CONTINUOUSLY STRIVE TO OFFER A BETTER PRODUCT AND SINCERELY LISTEN TO MY RECOMMENDATIONS.
VERY KNOWLEDGABLE SUPPORT STAFF.
PROMPT RESOLUTION TO QUESTIONS OR "HOW TO" REQUESTS.MyTAXPrepOffice
Date: 02/24/2023
Hello and thank you so much for the positive review! We appreciate you taking the time out of your busy tax season to let others know about the great experience you've had with our product. We love the fact that as you grow your small business, we can provide all the tools you need to provide great tax prep for your expanding client list. We look forward to supporting you through many more successful tax seasons!Review fromTammi W
Date: 02/18/2023
5 starsTammi W
Date: 02/18/2023
I have been using the software for three years, and it has been a pleasant overall experience. I have run into issues where I needed support, and the customer service was always handled quickly and professionally. Even during the height of the busy tax season, I can get help online and on the phone quickly. I recommend them. Tammi WMyTAXPrepOffice
Date: 02/24/2023
Hello and thank you for the glowing review! We love our loyal customers and always appreciate that you chose to do business with MyTAXPrepOffice. Our support team loves to answer your questions quickly and get you back to what you do best...preparing taxes. All the best for the 2022 tax season!Review fromSue M
Date: 02/18/2023
5 starsSue M
Date: 02/18/2023
This is my 2nd year using the software. The program runs accurately for the most part. Whenever I have had any issues they have been resolved quickly by the support team. I enjoy working with the support team and they listen to my input so they can better support the program. I would recommend this software. It is always a good practice to go over your return to make sure that everything is calculating properly, but I have found only a few things that I have had to correct.MyTAXPrepOffice
Date: 02/24/2023
Hello and thank you for the 5-star review! We're so happy you are part of the MyTAXPrepOffice family. It is wonderful reviews like this that give others the information they need to feel comfortable making the switch. Our support team enjoys working with you, too! We look forward to partnering with you for many successful tax seasons in the future.
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