Reviews
This profile includes reviews for MyTAXPrepOffice's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 269 Customer Reviews
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Review fromJean R
Date: 10/11/2025
5 starsI recommend this company to anyone who want to use them.Review fromLUNARD F
Date: 10/11/2025
5 starsI have been with MYTAXPREPOFFICE since 2015, with that said I am extremely satisfied. The program has grown to be and outstanding tax software provider.Review fromLenora J
Date: 10/06/2025
5 starsVery easy to use and customer service is amazing. I highly recommend this tax software
MyTAXPrepOffice
Date: 10/10/2025
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you find MyTAXPrepOffice easy to use and that our customer service team has made a great impression. Your feedback motivates us to keep delivering the best experience possible for tax professionals like you!Review fromErika M
Date: 09/24/2025
5 starsExcelente, espero poder trabajar mucho con ustdes y que todo siga excelente. Gracias.MyTAXPrepOffice
Date: 10/03/2025
¡Muchas gracias por su comentario! Nos alegra saber que su experiencia ha sido excelente y esperamos seguir colaborando con usted por mucho tiempo. Su confianza significa mucho para nosotros.Review fromVicki L
Date: 09/23/2025
4 starsThe pricing for this software is excellent for business and personal tax preparation compared to the competition. This is my main reason for using their software.
The program is pretty easy to use. Their online help function could definitely be improved upon. It's extremely limited, I found it to not be a helpful resource. I mainly search for answers on the web from other users and AI.
I wish there was an alert system by text or email in place for when returns get rejected from e-filing. I missed a few rejects for several days since I wasn't logged into software.
Overall, I would recommend the software.MyTAXPrepOffice
Date: 10/03/2025
Thank you for sharing your thoughtful feedback. We’re glad to hear you value the pricing and ease of use, and we truly appreciate your recommendation. We also take your suggestions about improving the help resources and adding notification alerts seriously—insights like yours are invaluable as we continue enhancing the software. Your review helps us identify where we can better serve tax professionals, and we’re grateful for your input.Review fromMarina K
Date: 09/17/2025
4 starsThe representative did a good job of going over the software. The system had a glitch. Could not convert files from different software.MyTAXPrepOffice
Date: 10/01/2025
Thank you for your feedback. We’re glad to hear our representative provided a clear overview of the software. We regret that you experienced a glitch during file conversion and appreciate you bringing this to our attention. Feedback like yours helps us continue improving the system and the experience for all users.Review fromVickie N
Date: 09/10/2025
5 starsI am new to the software. The training was excellent, and it looks like the software will reduce the time I spend on clerical activities. I will leave another review or update this one after the next tax season.MyTAXPrepOffice
Date: 09/11/2025
Thank you for sharing your feedback! We’re so glad to hear that the training was helpful and that MyTAXPrepOffice is already showing potential to save you valuable time on clerical tasks. We look forward to supporting you through tax season and can’t wait to hear your updated experience. Welcome aboard—we’re excited to be part of your success!Review fromEURIDICE A
Date: 08/29/2025
5 starsQuiero expresar mi agradecimiento a A****** por su excelente atención al presentarme y venderme el programa MyTAXPrepOffice. E*** fue quien me explicó con claridad las funciones básicas y los beneficios del software, y lo hizo de una forma muy gentil, humana y cercana.
Lo que más valoro es la paciencia increíble con la que me atendió, siempre dispuesta a responder mis preguntas y asegurarse de que entendiera cada detalle. Gracias a su trato profesional y cálido, me sentí cómoda y segura desde el primer momento, confiando en que este programa es la herramienta adecuada para iniciar mi camino como preparadora de impuestos.
A****** representa lo que todo cliente espera encontrar: amabilidad, conocimiento y disposición genuina para ayudar. Estoy muy agradecida por su apoyo y sin duda recomiendo su trabajo y la manera en que guía a las personas a descubrir las ventajas de este gran programa. El cual recomiendo 100%
Google Translation:
I want to express my gratitude to A****** for her excellent service in introducing and selling the MyTAXPrepOffice program to me. E*** was the one who clearly explained the basic functions and benefits of the software, and she did so in a very kind, humane, and friendly manner. What I value most is the incredible patience with which she served me, always willing to answer my questions and make sure I understood every detail. Thanks to her professional and warm demeanor, I felt comfortable and secure from the first moment, confident that this program is the right tool to begin my journey as a tax preparer. A****** represents what every client hopes to find: kindness, knowledge, and a genuine willingness to help. I am very grateful for her support and would definitely recommend her work and the way she guides people to discover the advantages of this great program. I recommend it 100%.MyTAXPrepOffice
Date: 09/11/2025
Muchas gracias por sus amables palabras y por tomarse el tiempo de compartir su experiencia. Nos alegra mucho saber que Abigail le proporcionó una orientación clara y un apoyo paciente mientras se familiarizaba con nuestro programa, MyTAXPrepOffice. La dedicación de ella para garantizar que los clientes se sientan seguros y cómodos refleja fielmente los valores por los que trabajamos cada día. Nos alegra mucho que se sienta apoyado al comenzar su carrera como preparador de impuestos, y le agradecemos su confianza tanto en Abigail como en nuestro software. ¡Su recomendación significa mucho para nosotros!
Google Translation:
Thank you so much for your kind words and for taking the time to share your experience. We're so happy to hear that Abigail provided you with clear guidance and patient support as you became familiar with our program, MyTAXPrepOffice. Her dedication to ensuring clients feel safe and comfortable truly reflects the values we uphold every day. We're so glad you feel supported as you begin your career as a tax preparer, and we appreciate your trust in both Abigail and our software. Your recommendation means a lot to us!Review fromSHIRLETT C
Date: 08/25/2025
5 starsV***** C***** EXCELENTE TRAINING DE BIENVENIDA AL SISTEMA
COMPRENSIBLE EXPLICACION Y PACIENCIAMyTAXPrepOffice
Date: 09/02/2025
¡Muchas gracias! Nos alegra mucho saber que la capacitación te resultó clara y útil. Nuestro objetivo es que te sientas segura al usar nuestro sistema y que tengas una excelente experiencia con nuestro equipo. ¡Bienvenida a la familia MyTAXPrepOffice!Review fromMARILYN M
Date: 08/25/2025
5 starsMY FIRST YEAR. AND IT ALL HAS BEEN POSITVE. GREAT CUSTOMER SERVICE. I WOULD DEFINITLY RECOMMEND THEM.MyTAXPrepOffice
Date: 09/02/2025
We’re thrilled to hear your first year has been such a positive experience. Providing great customer service is always our top priority, and we’re grateful for your recommendation. We look forward to supporting you for many more years to come!
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