Reviews
This profile includes reviews for MyTAXPrepOffice's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 269 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBeverly L
Date: 03/06/2025
4 starsBeverly L
Date: 03/06/2025
I have used this software for 3 years. It is not always the most intuitive/user friendly, but it generally is easy to use. When I have had a problem, it has taken a little time to get a solution or work-around, but ultimately I have had an answer. It is affordable and there are constant updates to fix whatever bugs have cropped up. I am a satisfied customer.
MyTAXPrepOffice
Date: 03/18/2025
Thank you for your honest feedback and for being a loyal user for the past three years! We appreciate your patience and understanding as we continually work to improve the software. While we strive to make it as intuitive as possible, we’re glad to hear that you’ve found it easy to use and that our updates help address any issues. Your satisfaction means a lot to us, and we’re committed to enhancing your experience even further. Thanks again for your support!Review fromAshlynn M
Date: 03/03/2025
5 starsAshlynn M
Date: 03/03/2025
This is my first year using the software, and like any software there is a learning curve. But I love how responsive the support is when I have a concern or question. I also love that I can check on a client's return status while I'm inside a different client's return...saves so much time! Would definitely recommend.MyTAXPrepOffice
Date: 03/18/2025
Hi Ashlynn! Thank you for your thoughtful review! We’re thrilled to hear that you’re enjoying the software and finding our support team helpful. We understand that every new tool comes with a learning curve, and we’re here to make that transition as smooth as possible. It’s great to know that our features are saving you valuable time. We appreciate your recommendation and look forward to continuing to support you!Review fromChristopher P
Date: 02/21/2025
5 starsChristopher P
Date: 02/21/2025
The software is above average but not perfect. No problem here since no software is perfect. The tax world is changing constantly anyway. When I do run into a problem the customer service is absolutely the best. I'm staying with MyTAXPrepOffice.MyTAXPrepOffice
Date: 02/24/2025
Thank you for your honest feedback! We appreciate your understanding that the tax industry is always evolving, and we’re committed to continuously improving our software to meet those changes. We're especially glad to hear that our customer service team has been there for you when needed—that’s what we strive for! Your loyalty means the world to us, and we look forward to supporting you for many tax seasons to come.Review fromRoger S
Date: 02/18/2025
5 starsRoger S
Date: 02/18/2025
As a 15-year ***** software user, I explored My Tax Prep for its pricing. I found it to offer great pricing and a comprehensive platform for efficient practice management. The support was excellent, and Cassandra's training session was professional, timely, and very helpful.MyTAXPrepOffice
Date: 02/24/2025
We are so happy you decided to join the MyTAXPrepOffice family and thrilled to hear that you found our platform both comprehensive and cost-effective for your practice management needs. It’s also wonderful to know that Cassandra provided a professional and helpful training experience—we’ll be sure to pass along your kind words! If you ever need further assistance, our team is always here to support you.Review fromJoan W
Date: 02/14/2025
5 starsJoan W
Date: 02/14/2025
This is my second year using this software, and I'm a believer. It is user friendly, and the few times I have needed support, they were very responsive and resolved my issues quickly. The pricing is also fair and a great value.MyTAXPrepOffice
Date: 02/28/2025
Thank you for your continued trust in MyTAXPrepOffice! We're so glad to hear that you've found the software user-friendly and that our support team has been responsive and helpful when needed. Providing great value and excellent service is our top priority, and we’re thrilled to have you as a loyal user. Wishing you another successful tax season!Review fromJoAnn M
Date: 02/05/2025
5 starsJoAnn M
Date: 02/05/2025
This tax program is at a great price and is user friendly. There is also great customer service. Highly recommendMyTAXPrepOffice
Date: 02/17/2025
Thank you for your kind words! We're so glad to hear that you find MyTAXPrepOffice user-friendly and a great value. Our team is dedicated to providing excellent customer service, and we truly appreciate your recommendation.Review fromALETTA T
Date: 02/04/2025
5 starsALETTA T
Date: 02/04/2025
The software is easy to navigate. The support is phenomenal. Actually get a person on the phone.MyTAXPrepOffice
Date: 02/17/2025
Thank you for your wonderful feedback! We're thrilled to hear that you find MyTAXPrepOffice easy to navigate and that our support team has provided you with the assistance you need. Providing excellent customer service is a top priority, and we’re glad you had a great experience.Review fromgalima m
Date: 01/29/2025
5 starsgalima m
Date: 01/29/2025
I had the pleasure of working with Cassandra from MyTaxPrepOffice during my initial training, and I couldn't be more impressed with her support. From the very beginning, Cassandra made sure I understood every step of the process, answering all my questions with patience and clarity. She was not only knowledgeable but also approachable and friendly, which made the whole training experience feel much less overwhelming.
Her thorough explanations and attention to detail helped me feel confident in using the system, and she took the time to ensure I was comfortable with all the tools before wrapping up. It's clear that Cassandra truly cares about the success of her customers, and I really appreciated her professionalism and dedication.
Overall, I’m very grateful for the assistance I received from Cassandra, and I feel much more prepared to navigate MyTaxPrepOffice moving forward. Highly recommend her for anyone in need of training or support!MyTAXPrepOffice
Date: 01/31/2025
Thank you so much for your kind words! We’re thrilled to hear that Cassandra provided such an outstanding training experience and made you feel confident using MyTaxPrepOffice. Her dedication, patience, and expertise truly reflect our commitment to customer success, and we’re so glad she could support you every step of the way. We’ll be sure to share your feedback with Cassandra—she’ll be delighted to know her efforts made a difference! If you ever need further assistance, we’re always here to help. Wishing you continued success!Review fromBurt M
Date: 01/28/2025
5 starsBurt M
Date: 01/28/2025
Mackenslee in customer support was terrific helping me as a first time user doing their first tax returns.MyTAXPrepOffice
Date: 01/29/2025
Thank you so much for taking the time to leave this wonderful review. Your feedback means a lot to us! We are so glad to hear that our customer support team is meeting your needs and helping guide you through MyTAXPrepOffice as you begin preparing taxes. We look forward to supporting your business!
Review fromGordon M
Date: 01/24/2025
5 starsGordon M
Date: 01/24/2025
MyTaxPrepOffice software is easy to use and the most complete tax preparation software that i have used during my 50 years as a CPA.MyTAXPrepOffice
Date: 01/29/2025
Thank you for this amazing feedback! We’re thrilled to hear that you have had such a great experience with MyTAXPrepOffice. Your experience and trust mean the world to us. We’re always here to help. Thanks for being part of the MyTAXPrepOffice family!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.