Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Castle Senior Living, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Castle Senior Living, Inc.

      13050 W Cleveland Ave New Berlin, WI 53151

    • Castle Senior Living, Inc.

      210 McDivitt Lane Mukwonago, WI 53149-1710

    Business ProfileforCastle Senior Living, Inc.

    Assisted Living Facilities
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Castle Senior Living, Inc. offers an array of living environments, including independent living, assisted living, and memory care environments for seniors 55 years and older. Castle Senior Living also offers Hospice service to individuals in their own home or in an assisted living environment. 

    Business Details

    This is a multi-location business.

    Find a Location

    Castle Senior Living, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Castle Senior Living, Inc.

        13050 W Cleveland Ave New Berlin, WI 53151

      • Castle Senior Living, Inc.

        210 McDivitt Lane Mukwonago, WI 53149-1710

      Location of This Business
      13050 W Cleveland Ave, New Berlin, WI 53151
      BBB File Opened:
      7/11/2013
      Years in Business:
      31
      Business Started:
      8/1/1992
      Business Started Locally:
      8/1/1992
      Date of New Ownership:
      2/19/2015
      Business Incorporated:
      9/30/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Castle Senior Living
      • Birchrock Castle
      • Grand Hills Castle
      Hours of Operation

      Primary

      M:
      8:00 AM - 4:30 PM
      T:
      8:00 AM - 4:30 PM
      W:
      8:00 AM - 4:30 PM
      Th:
      8:00 AM - 4:30 PM
      F:
      8:00 AM - 4:30 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Kevin Kiefer, Owner/President
      • Kris Kiefer, Owner
      Contact Information

      Principal

      • Kevin Kiefer, Owner/President
      • Kris Kiefer, Owner

      Customer Contact

      • Kevin Kiefer, Owner/President
      • Kris Kiefer, Owner
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose the right assisted living facility

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      antasia h

      1 star

      11/08/2021

      Castle senior living was great when i first started working there. But after being there for 4 months i started seeing how the administrators operate. Everyday they call me and ask me to work other peoples shift and i always do willingly even when its last minute. But when its the other way around administration act like they cant help me find coverage just for a few hours Yesterday i was in a car accident left for dead & chased with guns. I called in and the administrator still wanted me to come into work while i was hurt & injured from my car being wrecked in a hit and run. I was never able to make it to the hospital due to commotion I called administrators the morning after stating i was coming to work but will be a little late because i need to seek medical attention she then said it will be counted as attendance occurrences when i was nearly left for dead. This is the same women that would call in and do the same thing if it was her husband or kids. So i dont understand why shes so special and it doesnt count for her. I never said i wouldnt come in for my shift its ridiculous. Even when i lost my brother the staff acted the same way as if i shouldnt have grieve time. They didnt offer me a few days off for being injured it was really unconsidered and ill hope they start treating they staff better or they just wont have people working here. I wouldnt recommend this place to anyone at all !!

      Castle Senior Living, Inc. Response

      12/08/2021

      We are sorry that you feel that you had a poor experience while working at Castle Senior Living and that your employment with us didn’t work out. We are also sorry for the challenges that you have experienced in your personal life. Thank you for bringing your concerns to our attention. We wish you the very best as you move forward.

      Local BBB

      BBB Serving Wisconsin

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.