Complaints
This profile includes complaints for Mad City Windows & Baths's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 375 total complaints in the last 3 years.
- 162 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February 2025 Mad city came.out to sell cabinets. My son tried to cancel they say they had to proceed He's payment around ****** was the cost his monthly payment 300 a mth.. in May 9 2025 they took four payments out of our bank account ..
Business Response
Date: 09/17/2025
We have no way of knowing who the actual customer is if the party filing the complaint doesn't provide that info. We request for this person to respond with the name and address of their son.Initial Complaint
Date:09/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I received an initial in-home estimate for kitchen cabinet refacing. We declined the service and the representative left. Over the past several months, the company kept calling trying to do business with us. I have repeatedly declined their service and told them to take us off their list and to cease calling. They have failed to stop calling and harassing me about estimates.Business Response
Date: 09/12/2025
Mad city will add this prospect to our do not call listCustomer Answer
Date: 09/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** ********Initial Complaint
Date:09/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A simple request for a price quote has led to a deluge of calls from this business (using multiple phone numbers) without leaving any messages. This is harassment . Leave one message and I will return your call at my earliest convenience. Please ask Mad City to remove my phone number from their call list immediately. If this is how ******** conducts itself professionally, then I am no longer interested in doing business with them. Thank you.Business Response
Date: 09/11/2025
Mad City will add this prospect to our do not call list
Customer Answer
Date: 09/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *********Initial Complaint
Date:09/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being called 15 times a day by this company I block numbers and they use a new number each time. I am being harassed and it needs to stop. I would never use a company who uses shady sales methods !!Business Response
Date: 09/08/2025
Mad City will add this prospect to our do not call list.Initial Complaint
Date:09/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has called me routinely, multiple times per day, sometimes as many as ten times from multiple different numbers. I have not answered one of their calls. I have no interest in their product. Their repeated calling is ridiculous and there is no way to prevent them from continuing to call me. It is borderline harassment.Business Response
Date: 09/11/2025
Mad City will add this prospect to our do not call list
Initial Complaint
Date:08/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have called me 12 times in 6 hours from about 8 different numbers, often calling back again a minute later after the call didn't go through. The caller ID often says: Mad City but not all the time. The name tracks, they're definitely mad. This practice gives me the impression this company is evil and I will tell my friends and tell them to tell their friends to never ever use "MyHomePros" which is what they're calling themselves now or ********. Stop calling my number. I'm telling everyone to stay away from this URL: *****************************************************{adgroupid}&s2={placement}&s3={gclid}&s5={gclid}&c=19768&cpid=51264&np=1&p=r#first-frameBusiness Response
Date: 09/02/2025
Mad City will add this prospect to our do not call list. Please keep in mind the website listed in the complaint is not ours but an affiliate. It may take a few days for the do not call order to filter through our system and their's before calls cease.
Initial Complaint
Date:08/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Didnt realize that the only way to get a quote was for them to call. They have called almost 10 times today alone and I cannot figure out how to get off their call list. They have called from multiple numbers so as I continue to block the numbers, calls come from other numbers. DO NOT LET THEM HAVE YOUR PHONE NUMBER!Business Response
Date: 08/25/2025
Mad city will add this prospect to our do not call listCustomer Answer
Date: 08/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:08/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mad city said they could get the VA to give you or reimburse 6,800.$, And that did no t happen has of yet. That is the reason i took Mad City Window and Bath. because of the VA reimbursement. I had a stroke and I was encouraged to get a walk-in shower. And was told by ****, of Mad City Window and Bath about the reimbursement, and that would of helped me immensely .**** called back after a week, but I believed **** deceived me, and I believe no information was sent to the VA.Business Response
Date: 08/25/2025
Multiple different Mad City staff have explained that the VA ***** is not a reimbursement from us, but a government *****. To obtain the ***** the homeowner has to apply for the ***** before the install is done, unfortunately this didn't happen. Mad City has gone above and beyond our contractual obligations by reaching out to multiple different VA representatives trying to get this ***** approved on the homeowner's behalf. There is still one representative working on the case, so there is a chance it may still be approved. Mad City has been more than patient working with the homeowner and VA considering this job was installed over 2 months ago and the homeowner is still refusing payment for something out of our control and also not in our contract.Initial Complaint
Date:08/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 3 windows from Mad city windows and bath. 1 picture window and to bedroom windows.The picture window is fine but the bedroom windows were measured wrong and were too small.I didn't notice it until after they were installed. Their field service *** came out and agreed they were the wrong size. I told him if they corrected the situation i would order 4 more. The now 6 windows were scheduled to be installed on 8/11/25 but was cancelled due to the installer quit. They rescheduled for 8/13/25 between noon and 2. They sent a text on the 12th and said they would be at my house between 8-10 so i took the day off from work. They didn't arrive until 4:30 on the 13th. They lied to me about where the installer was when i called to ask. The 2 windows that were wrong the first time were measured wrong again and didn't fit in openings. None of the top sashes seal to the frame and 3 grids out of the 6 windows are slanted.I wish i never would have called these people.Business Response
Date: 09/09/2025
Customer is correct that the first ********************** were too small. Mad City ordered additional windows and they will fit. As far as the information that the installer will be there in the morning I did not have that on my calendar as we were to be there in the afternoon. If the Grids are off we need to be able to speak with the homeowner and visual inspect the grids. Numerous phone calls and voicemails have been left with the homeowner to resolve this matter. There has been no response from the customer/homeowner.Customer Answer
Date: 09/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.] The 2 replacement windows didnt fit! Im done with this company!
Regards,
**** ***Business Response
Date: 09/16/2025
We understand your frustration and want to offer a fair resolution. The 2 windows left to install will fit and we want to schedule a time to complete the installation. If there are factory flaws in the grids we need to verify that with pictures so replacements can be ordered from the window manufacturer. The sashed that are not sealing can also be addressed but need to schedule a site visit from our Field Manager. I am also able to offer a discounted price. Please contact our office to schedule.Customer Answer
Date: 09/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ***Initial Complaint
Date:08/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was originally going to do a check on windows and decided to wait due to finances. Called and canceled the consultation and the lady had said "That's okay call us when you are ready to schedule". I have received several calls everyday despite repeatedly asking to stop. Every call is a different number they call from. Screenshot attached is just today (8/20/2025). It has been like this every day for weeks. I can't even block the number because they just call from a new one. I'm at the point I may have to change my phone number just to get it to stop.Business Response
Date: 08/21/2025
Mad City will add this prospect to our do not call list
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