Complaints
This profile includes complaints for Mad City Windows & Baths's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 375 total complaints in the last 3 years.
- 162 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked this company to take me off their calling list multiple times. They will lay off the calls for a few weeks when asked and then start right back up once they think you've cooled off a bit. They are the most aggressive spam caller I've ever heard of/ seen. I've attached my August call log that shows just how aggressive, and they call from a lot of different numbers so you can't block them. I requested for the end time not to call me, and it looks like they are going to be starting all that again now.
Business Response
Date: 09/26/2025
Mad City will add this prospect to our do not call list
Customer Answer
Date: 09/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the business does not comply, I will escalate the complaint to an appropriate legal authority.
Regards,
******** *******Initial Complaint
Date:09/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
About a month ago we had a salesman who came to our door, even though we didnt request an appointment or anything- he wouldnt take no for an answer and wouldnt leave. Mad city called two days later, I told them I was not interested. Yesterday 09/24/25 I received 4 phone calls from them.Please add me to your do not call list and do not contact me againBusiness Response
Date: 09/25/2025
Mad City will add this prospect to our do not call list
Customer Answer
Date: 09/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ****Initial Complaint
Date:09/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled in an online questionnaire to get an emailed quote for a service. Adding a phone number ensured I was a "human". Within seconds, I received dozens of calls from various numbers. When I shared I was not interested, I was met with aggression questions. I asked on the phone and I replied back to numbers via text to kindly remove me from their list. I use my phone and number for business purposes and this is interrupting my day. Phone calls have not stopped and many times I am met with rudeness. In my opinion, this is a horrible business practice and I would not consider doing business with this company. That being said, I am formally requesting my number being taken off their call list.Business Response
Date: 09/23/2025
Mad City will add this prospect to our do not call list.
Customer Answer
Date: 09/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ***********Initial Complaint
Date:09/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled out an online inquiry for an estimate on a shower replacement on 7/16 and had a salesman from their company come out shortly after. We told the salesman no at the consultation, and I have since received non-stop marketing from them. I have unsubscribed from their emails, asked to be taken off of their call list on a recorded line, and replied stop to every text. I even got a text from ******, he said he was the owner of ********, asking if we were still interested or if they should close out my file. I said to close out my filebut they will not stop marketing to me. I dont want any money from them, but this feels absurd. I have asked them to stop multiple times but they have not.Business Response
Date: 09/19/2025
Mad city will add this prospect to our do not call listCustomer Answer
Date: 09/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******Initial Complaint
Date:09/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******** had a young lady name Jasmine to come to my residence for a bathroom remodeling quote. Ive been through several people because its good to pick the best out of a selection of quotes. First of all, she went on and on after she found out I was looking to use another Company. She had gotten comfortable. I have no problems with her being young at all. But, I asked and told her not to run my credit report because I dont need a loan for the amount told to me because it wasnt worth it. A few days after that, I received a letter saying I was declined . That told me automatically that she ran my information anyway. My social was given to her for another option she had which was a down payment and installments to be made to pay it off. The young lady was at my house for four hours. ?? . I had to tell her to leave because I had to work. Im stunned at this because my social number was given and I was declined by letter. Now I was looking for another Company for better options. A better deal and worth running my report and when they did, it showed that I have an active account with ******** . Active account with no signature and declined. Where is the loan money? Wow, all day on 9/18/ 2025, Im calling back and forth to speak to ************************ to discuss this , Im given the run around to call *****************- ************ or 2101. I spoke to ******* and a lady name ***** to send me an email stating I dont have an active account. They did not send it and Im upset about the poor ***************** holding my personal information, using funds that I never authorized.Business Response
Date: 09/23/2025
******* contacted our finance department and we cancelled the loan in her name and we emailed her on 9/19 to let her know that was cancelled. ******* is not under any contract with ********.Customer Answer
Date: 09/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:09/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Continuing to receive unsolicited phone calls from this company. Every time I block one phone number, I receive multiple calls from another from this company. I have no interest working with a company that participates in harassment like this. Requesting no further contact from this company.Business Response
Date: 09/19/2025
Please add to the *** I have already responded to the BBBCustomer Answer
Date: 09/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******* *********Initial Complaint
Date:09/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******** is calling me on average 5-6 times a day. I requested to be removed from their list four times and that seems to have only increased the calls. I block the numbers but they change every time. I had contacted them to inquire about a sliding door repair but had the work done by someone else. I explained I didn't need their services but they won't stop calling.Business Response
Date: 09/17/2025
Mad city will add this prospect to our do not call list.Customer Answer
Date: 09/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However, I have repeatedly asked Mad City to remove me from their call list in the past and they did not comply. If I continue to receive calls after this commitment, I will seek further action.
Regards,
**** ******Initial Complaint
Date:09/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted this company about a possible bid for kitchen cabinet refacing last week. I then looked at the information on the website and realized their process was not what we needed and promptly cancelled the appointment. Since then, I have received at least 8-10 calls a day. I have blocked the numbers but I am still getting calls from different phone numbers. Please ask Mad City to remove my phone number from their call list immediately. If this is how they conduct themselves professionally, we are no longer interested in doing business with them. Thank you.Business Response
Date: 09/17/2025
Mad city will add this prospect to our do not call listCustomer Answer
Date: 09/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ***Initial Complaint
Date:09/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mad City Remodeling- I went on their website from my mobile phone to see prices and did not commit to anything about 6 weeks ago, they have been calling me every day and night since (I got 8 calls so far today 9/13) they do not leave a message. I have received over 200 calls and are still calling can you please stop them. ****** M. ****** Thank youBusiness Response
Date: 09/17/2025
Mad city will add this prospect to our do not call listInitial Complaint
Date:09/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******************************* calls me repeatedly every day. I've done all I can to block their phone numbers, but apparently they have an endless supply. I need to never receive a phone call from them ever again. If I really wanted their services, I'd call them myself. This needs to stop.Business Response
Date: 09/17/2025
Mad city will add this prospect to our do not call listCustomer Answer
Date: 09/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****
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