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Business Profile

Building Materials

Menard, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Reviews

This profile includes reviews for Menard, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Menard, Inc. has 304 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 175 Customer Reviews

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    Review Details

    • Shellie D.

      Date: 09/02/2022

      Had custom windows ordered for a major addition. Was told 90-120 days for the order to come in & they’d be in contact about updates/changes. Having heard nothing as the that timeframe was nearing expiration, I called. Was told the order hadn’t even started the manufacturing process & was bumped another 90days out. Was also told Menards got notice of this extension 60 days earlier but didnt tell me. I asked why & was told “it’s not MY job to call every customer about their order!” Stating my dissatisfaction w/this, I asked to speak w/ a manager, Stacy. Stacy apologized & said she understood this was unacceptable & said she had actually learned our windows were discontinued & were never going to be manufactured. Stacy & I discussed our need to purchase windows elsewhere immediately & promised a full refund by either cashiers check or credit card refund within 1-2 weeks. She commented the 1-2 weeks was to bypass their typical 90 day return policy which she agreed wouldn’t be fair to apply in our case since there was no product in our possession AND Menards had known about this SIXTY days earlier & neglected to inform us. I had Stacy confirm one more time her understanding of our agreement & her telling me to place an order w/ another company before hanging up & doing so. This all took place on a Friday. Stacy asked that we make the hour drive to their store on Monday morning to start the refund process in person by reprinting receipts at the kiosk. While on the road Monday, Stacy called to say they changed their minds & would no longer be refunding us our money. We would need to pay them 25% restocking fee on windows we were told didn’t exist & never were made and we may have to settle for in-store credit. By arrival to their store, multiple managers & employees were positioned at the desk all now stating the only communication ever between them & us was a call to say our windows were done & arriving in 2 weeks. We now own 2 sets of windows at a cost of $12 GRAND each!




    • Dan B

      Date: 08/29/2022

      Fraudulent sales practices (appliances):We purchased a Menard's house brand Criterion refrigerator, and the extended service plan they push with every sale. After identical failures in the original and the replacement units, we discovered:1) At the time of sale, Menards does not disclose that NO SERVICE IS AVAILABLE for their Chinese manufactured Criterion appliances.2) They sold us an extended service contract even though NO SERVICE IS AVAILABLE.

    • Ed G.

      Date: 08/28/2022

      I purchased trusses that were to be delivered the jobsite. I paid for the trusses and the delivery fee. . then was notified that they could'nt make the delivery due to weight limits. they charged me a 25% restocking fee because they were special order. I would not be returning them if they were delivered. they said that doesnt matter so in the end I'm $1,440.00 and have no product. absurd!!!!! STAY AWAY FROM MENARDS

    • SUSAN J

      Date: 08/20/2022

      They boast a Shark Ion robotic vacuum for EVERY DAY LOW PRICE OF 112.99. Yet, when you go to buy one on the very first day of the “sale” EVERY STORE ID MAGICALLY SOLD OUT. Bait and switch at its finest!




    • Erryn R

      Date: 08/12/2022

      We purchased a pole barn from Menards and were quoted for delivery and provided a delivery agreement. Today we received a call that a portion of the items were being delivered today as expected but the garage door would not come in until December, which we also knew and were okay with.However, we were told that we would now be charged double the delivery fee. We were told to go in and speak to a general manager, which I did. He informed me that it's not his salesperson's responsibility to note that there would be two delivery fees on the delivery fee agreement and that as a customer I should have known this because the garage door wasn't scheduled to be available until later. So long story short, do not trust any price agreement provided by Mendards as they will not uphold it, and expect the customer to know what their fees and policies are, not their salespeople.

    Menard, Inc. is NOT a BBB Accredited Business.

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