We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Materials

Menard, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Menard, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Menard, Inc. has 304 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 630 total complaints in the last 3 years.
    • 178 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Location - ***************************************************************** I purchased an electric lawn mower. The battery was defective. I went to the store and got a new batter, which was also defective. I returned the electric mower and purchased a gas mower. This device was also defective. I wanted to return the mower but since gas had been put in it, I had to take it to the service center. They attempted to perform a repair and that was unsuccessful too.

      Business Response

      Date: 07/08/2025

      Please see attached. 

      Customer Answer

      Date: 07/09/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Thank you but the issue has been resolved


      Regards,

      ****** ******


    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i ordered some build*** materials online to be delivered to my house. I realized I had made a mistake on the order. The order was not expected to ship for another week. I called the store that I ordered from to correct the mistake. Instead of a 4x4 sheet I wanted to order a 4x8 sheet. I talked to someone for 30 minutes on 6/18/2025 and they still could not make the correction. I asked to speak to another person and they could not help either. Later that day I went to the store I ordered them from and went to the return and exchanges desk. The girl at the counter told me to go to the build*** materials to make the change. I did go to the build*** materials and then they told me to go back to the exchange and returns. I explained that I was told to come back here for help. The lady that was help*** me was a manager and said I had to go back to the line up front. I asked for a store manager as I felt I was just be*** bounced around the store and this is after I could not be helped on the phone. The lady manager told me that he was just go*** to tell me the same th*** and told me to go to the front. I asked for a store manager. I had ***** ******* come out to help. The lady manager told ***** that " I just didn't like Menards policies" as the issue. I felt this was rather rude and the manager kept talk *** about me to another employee while I was work*** with *****. After complet*** my transaction I asked for help with the level of service that I received. ***** asked if I knew I talked to. I went to give him the information and he did not write down. I called back on Saturday for help with my order and had to get ***** to help. I then asked to speak to a store manager and he lied and said he was. I then spoke to *** Buntrager about my concerns. He just said sorry and would help correct the problem. I sent a complaint to the corporate headquarters explain*** the issues and the just sent back to ***. No one should be treated this way.

      Business Response

      Date: 07/08/2025

      Please see attached. 

      Customer Answer

      Date: 07/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The response from Menards is just a blanket statement without any concern how I was treated.  I couldn't get help on the phone, or in the store without a manager. 

      When speaking to managers they would not address my concerns or take names of the people I worked with.  This is not leading or coaching in any manner. 

      Menards needs to do better than "sorry, we will try harder next time."


      Regards,

      **** ********

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased ********** propelled mower May ******* from Menards in ****** , *****3rd use smoked and broke. Called Menards. Said can't return, get serviced. Service ** they gave me doesn't do their work. After many calls, called a 2nd service ** wants $50 and will take 6 weeks to look at. Menards said it then takes 6 weeks to get approval to fix or exchange. Therefore, it will take 12 weeks to fix! if they can fix it. Summer is over grass will be too tall to mow. The self propeller part does not work and I am68 years old and I have tried to push the mower and the bagger does not fit **rrectly and blows grass in my face, and I cannot push the mower as is. The people I talk to at Menards in *********** were a *****, and a *******, and a ****. ***** and **** were nasty and hung up on me!!! ******* was helpful and sympathetic.I called ******* service in Chardon and talked to a ***** and a *** and both said they did not service Menards mowers. I also calleda place in *********. They're the ones who told me it would take six weeks once I brought it in there. I do not want toput a lawnmower in my car and haul it back-and-forth 45 minutes away all summer while I have no one cutting my grass.I am a senior and I have to have this problem fixed. I would like Better Business Bureau to have them pick up this mower and get it out of my sight and I would just like a replacement just like it in hopes that it will work OK with the self-propelled. I am on a fixed in**me and I cannot buy another lawnmower. I had to save up for this one. I also now have nothing I have never had such a difficult time! Very disappointed in Menards. to cut my grass with this is a shame! can you please help me thank you very much ******* *********

      Business Response

      Date: 06/30/2025

      Please see attached. 

    • Initial Complaint

      Date:06/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shopped at the *********** Menards location in the month of April 2025.. I sent in SEPARATELY six rebates totaling $346.66. I never received the rebate check. I got on their website and it said that they sent out one rebate check for the full total of $346.66 months may 02 2025 .AS OF TODAY JUNE 15 2025 I HAVE NOT RECIEVED MY REBATE.. I'm on a fixed income I shopped at Menards to save money not to get ripped off. the requested that I used a SEALED ENVELOPE to send in rebate form with recites But then they send out a cheap post card. that can easy be open to see and steal! I WANT MY FULL REBATE OF $346.66. PLEASE

      Business Response

      Date: 06/30/2025

      Please see attached.

      Customer Answer

      Date: 06/30/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23471988, and find that this resolution is satisfactory to me. 



      Regards,



      Deborah Wilkerson

    • Initial Complaint

      Date:06/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed a large order for fully built, custom cabinets received many Cabinets damaged, not built together when I called they would order a replacement. Then the replacement would be wrong. Thenthat replacement would be wrong. Countertops were delivered. The countertop was not finished like it was supposed to have been the delivery guy left hydraulic fluid over my driveway when they came back to pick up the countertop that was incorrect. The delivery driver left more hydraulic fluid all over my driveway in total have been 46 errors on my order of roughly $40,000. All I keep getting is sorry will do better and nothing ever gets better. I asked a corporate number and they said they dont have one many of the employees have been very helpful and understanding of the circumstances, but I feellike the management doesnt care and they say they are doing everything they can do. I dont believe that.

      Business Response

      Date: 06/30/2025

      Please see attached. 

      Customer Answer

      Date: 07/01/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23469654, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I have talked to store manager and asked to speak to corporate regarding all of my issues, he said there was no phone number after I filed my complaint The Better Business Bureau supplied me with corporate‘s phone number I contacted corporate via that phone number. They transferred me to an automated line telling me to send an email. I tried to call back again and they blocked my number from calling them. I went through the email chain and got nowhere except for very rude responses from a gentleman named Ray I have continued to ask to speak to somebody from corporate not via email. I would like to have a conversation with somebody that has yet to happen. Another person from corporate reached out to me via email and told me there was nothing corporate could do. The store manager could help me then the store manager said no he couldn’t help me corporate could help me. I keep getting the runaround. It’s a giant circle.



      Regards,



      Kenneth Decker

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Menards issued me one of their infamous 11% off rebates as a store credit. The rebate has a very large balance on it and yetit was deleted in their system. The store says they can see a the balance but cant honor the rebate merchandise credit because it was deleted in Menards system. Ive reached out many times to the corporate office and my request have gone completely ignored.

      Business Response

      Date: 06/24/2025

      Please see attached. 

      Customer Answer

      Date: 06/26/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23450287, and find that this resolution is satisfactory to me. 



      Regards,



      Chuck Xeroteres

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a seat of ******* and I went to go leave the gate and the guy wouldn't let me pass because I lost the receipt after ******************************************************* to back up and I did not see the pole and I smashed my car

      Business Response

      Date: 06/24/2025

      Please see attached. 

    • Initial Complaint

      Date:06/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not and have not been getting my rebates back for years. Irun a small farm and spend quite a bit there as the advertising says pricing is lower than others with the 11 percent rebate. This has been probably an easy 6000 or more over the last 3-4 years alone. They take so long to arrive that by the time we realize they haven't come we cannot find the old receipts to prove we even spent money there.

      Business Response

      Date: 06/24/2025

      Please see attached letter. 

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shed the cover to the shed was missing I discovered after putting the shed up the cover was not there. Menards did not offer anything they did not have the shed in stock they had one like it but would not exchange it now I have a useless frame I want my money back they can pick up the shed frame.

      Business Response

      Date: 06/12/2025

      Please see attached. 

    • Initial Complaint

      Date:05/31/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30, 2025 went into Menards to inquire about a lock kit and ****** wearing glasses and eating icecream looked on her system to check and upon my request she called the locks department. I stated I wish people would just leave me alone and my family stated to ****** dont mind me Im just talking out loud I had an experience walking in the parking lot. ****** and the staff began to respond and make statements that Inhad heard before and filed complaints previously with other businesses working with US and teams and black outs this connects to human trafficking and hate crimes. ****** also went inside the office with a police officer who later took a report from me which related to a incident in ******************************* and Menards in *********** Officer ******** show the appearance of aiding ************ Hills Police in acquiring a video and footage to corroborate a story from ************ Hills Police with a false arrest made on and around May 24, 2025 and false allegations by Dollar General store manager *** and ****** they needed footage of an officer with me and my f**** pack to support their hate crime and false arrest. The officer of *********** and the Seargant look identical this is corruption and hate crimes teams black outs US hate crimes

      Business Response

      Date: 06/12/2025

      Please see attached.

    Menard, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.