Reviews

This profile includes reviews for Menard, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Menard, Inc. has 304 locations, listed below.

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  Menard, Inc.

  5101 Menard Dr Eau Claire, WI 54703-9604

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  Menard, Inc.

  15106 Old Mill Dr. Eau Claire, WI 54703

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  Menard, Inc.

  12600 Plaza Dr Eden Prairie, MN 55344-3630

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  Menard, Inc.

  8115 Mineral Point Rd Madison, WI 53719

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  Menard, Inc.

  1400 Gateway Ct. Hudson, WI 54016-9700

Review Details

• Review fromRobert Q

  Date: 07/10/2025

  1 star
  My daughter and I have sent for rebates last year and they said one was mailed out in January and another in June and we have received nothing. We can not contact the BBB be cause you are not a member. Our next step is to sue Menards.

• Review fromJames C

  Date: 07/04/2025

  1 star
  Their lawn equipment is trash. I purchased a lawn mower weed eater and a back pack blower. The weed eater lasted 1 trip around our 1/4 acre yard and quit running. The backpack blower quit blowing after 3 uses and they will not stand behind nothing they sold me. We spent over $30k there in one year. ***** and ********** will get my money from this day forward. Menards customer service is the epitome of customer relations, no appreciation at all.

• Review fromAudrey G

  Date: 06/25/2025

  1 star
  Never mixed our 5 - 5 gallons of stain, we had to go back, our drive time was 4 hours total, wouldn't reimburse us gas or our time. We had ordered the stain on line for our farm, they put it on our truck but not one 5 gallon can was mixed, oops on their part. They said they would reimburse our gas, time, etc so turn a complaint in to the main office in Eau Claire, I did twice but absolutely nothing! Never going to go there, I guess will shop local and pay a higher price.

• Review fromTim u

  Date: 06/25/2025

  1 star
  Delivered defective refidgerator and we lost all.of our food. Didn't offer reimbursement when asked. Said they would look into it and call us but never did. Terrible customer service. Don't shop here!

• Review fromLori G

  Date: 06/08/2025

  1 star
  We purchased two Richmond-brand air conditioners from Menards that had performance issues from the moment they were plugged in, including water blowing from the front vents. After continued issues, we returned them fully boxed, with a receipt based on the store managers statement that we could receive credit. Only after the return was processed were we told it would be store credit only, not a refund to the original payment method (Menards credit card). Had we been informed of this beforehand, we would not have returned the units under those terms. As a result, we are now paying interest on merchandise that is no longer in our possession. Additionally, we did not submit the manufacturer rebate because we were attempting to resolve the issues before deciding whether to keep the units. Menards removed all customer reviews from their site, offers no accountability, and failed to disclose this policy clearly at the time of return. This appears to be a pattern of deceptive business practices and intentional lack of transparency.The Richmond brand is manufactured by ***************************, which earned over $6 billion in revenue in 2022. As the manufacturer, ***** should ensure their products meet performance standards and hold their retail partners accountable for how customers are treated when those products fail.We also contacted Menards Corporate in writing to request resolution, and we were told flatly, No, we will not help you. No alternative solution was offered.

• Review fromVerne W

  Date: 06/04/2025

  1 star
  They advertise sales in their newspaper, even brag about what it will cost with their 11% off promotion. I seen a ad for 4x4x8 cedar wood, the ad did say you had to order it and pick it up and they give you a slip to pay for it at the check out. I did quite a bit of shopping that day so little did I know that paper they gave me to pay at the check out included a $19.99 charge for handling which I didn't notice until I got home. So I paid $44.93 each for two 4x4x8 and was charged $19.99 to get them. No mention of any extra charges in the paper just what you will save with their 11% off. I tried to get my money back but they said I had to pay a 25% restocking fee which was more then the $19.99 they charged me. I would have went to ****** if I knew that not to mention they give veterans discounts!

• Review fromLaDonna C

  Date: 05/24/2025

  1 star
  We bought a Troy-bilt chainsaw 14 " that had issues within 2 weeks of the purchase. We called the store to get a replacement or refund and we were told if gas was put in it and it was used then a repair tech would have to look at it. I was told there was a sign up that stated this and there was NOT!! Had I known this, I would NOT have made the purchase from Menards. I would NOT recommend shopping at Menards!

• Review fromMichael D.

  Date: 05/22/2025

  1 star
  Menards don't stand behind power equipment they sale. Purchased a Pressure Washer and upon startup the pressure hose was defective. Policy on power equipment MUST be changed! Menard leaves all resolution up to the consumer to fix. Menards sales personnel and sale manager incompetent and unprofessional in my opinion. I'm seeking resolution outside of Menards personel because lack of bye-in and concern to make consumer as a valued entity! I would recommend not buying power equipment from Menards based on my experience with this entity.

• Review fromJeffrey H

  Date: 05/22/2025

  1 star
  My 11% rebate check was canceled. They put a stop payment on it because I inquired about when it will ship. Stay away from this scam. They've had class action lawsuits with the rebate program scam. Apparently another lawsuit it coming. They do everything to deny them. They reduced my rebate for no reason then canceled it when I sent an email to inquire on it. RUN AWAY FROM THIS STORE!!

• Review fromDustin P.

  Date: 05/20/2025

  1 star
  Purchased 7 5X6 fence panels and 1 gate panel 5X6. Went to rent truck and asked if they thought I could safely transport. We both agreed it would be best to rent U-Haul. Came back hour later and they sold 3 of the 7 panels and no longer had the items I purchased. Spoke with GM ******** and was informed how this can happen with their current system design. I understood but did not think I should have to pay for transportation 2X since this was created by their system issue and they verified they had the items I was purchasing at the time I paid. I did get the 3 missing panels but had to pay an extra$70.00 for transportation of the 3 missing panels. I should not have to incur extra transportation cost due to their system issues.