Complaints
This profile includes complaints for QuoteWizard.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 141 total complaints in the last 3 years.
- 42 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled out an insurance inquiry online l. I am being constantly harassed by phone calls from them every 5 minutes. I ask to speak to a manager and they hang up on me. Ive already gotten 30 phone calls from them despite asking to be removed from their call lists.
Business Response
Date: 04/11/2023
*********** has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. We sincerely hope this information has resolved your concerns in this matter.Customer Answer
Date: 04/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested repeated times via email that I want to cancel service and each time they set the account to pause. ************ will then tell me that I need to contact their office. I tried calling their office and they never answer the phones.I want the service called and would not recommend this company to anyone due to lack of customrer service and poor product.Business Response
Date: 04/11/2023
*********** has investigated the matter addressed in the complaint. *********** has processed and closed the agents account as of 4/11/23. We sincerely hope this information has resolved the concerns in this matter and apologize for any inconvenience our services have caused.Initial Complaint
Date:03/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting multiple calls and text from the different companies they are associated with. I ask to be removed and am told sure but another company will call me anyway. I want my number removed ASAP!!!Business Response
Date: 04/03/2023
The consumer has been unsubscribed and have placed on the do not call list. The request will take ***** hours for the do not call list to be updated and **** business days business days for the emails to subside. *********** sincerely apologies for any inconvenience and hope this information has resolved the concerns in this matter.?Initial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never heard of *********** until this week. I have been receiving calls from insurance salespeople asking if Im still looking for renters insurance at an address that I resided at 10 years ago. One, I do not rent. Two, I have never affiliated myself with *********** or LendingTree for any use. The fact that these organizations are creating inquiries on my behalf without my permission is scandalous and wreck-less. I feel that my information has essentially been sold without my permission or agreement.Business Response
Date: 04/03/2023
Please see attached response.Initial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving multiple calls and emails regarding alleged quotes I requested for insurance. I have no clue how they got my information but I would like to be added to a do not call list and any other relevant do not contact lists.Business Response
Date: 04/03/2023
Please see attached responseInitial Complaint
Date:03/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called multiple times today. Told agent around 5:00 p.m. that I am not in the mindset to discuss insurance. Told him it is due to needing to study and eat. He began laughing and tried a sales pitch on me. This was rude and does not show customer care.Business Response
Date: 03/14/2023
QuoteWizard.com by LendingTree has investigated the matter addressed on the complaint. The consumer has been unsubscribed and placed on the do not call list. The request will take ***** hours for the do not call list to be updated and **** business days business days for the emails to subside.
QuoteWizard.com by LendingTree sincerely apologies for any inconvenience and hope this information has resolved your concerns in this matter.?Customer Answer
Date: 03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:02/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i keep getting robo calls while Im working. i got over 50 calls in just three hours!! i use my phone for work.Business Response
Date: 02/10/2023
*********** has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. We sincerely hope this information has resolved your concerns in this matter.Initial Complaint
Date:02/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It has come to my attention from a local auto insurance agency that *********** has recently included my name and cell phone number in a list sent to insurance agencies with the information that I was looking for auto quotes. I have been contacted by multiple agencies in the past 24 hours, however, I have not requested any auto insurance quotes. It seems like *********** adds people to their databases without consent and then pushes that information out to insurance agencies with information indicating that the people on the list have asked for a quote - which they have not.Business Response
Date: 02/07/2023
Please see the attached document.
Thank you.Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought into their services, but they failed to disclose a 25% rule. After my complaint for refunds they revealed this to me, so I asked them to review the voice recording, which they did but still won't return money owed for being deceitful.Business Response
Date: 02/07/2023
*********** has investigated the matter addressed in the complaint received. Per our records, the $250 in promotional funds were removed and *********************** was refunded $189.98. The account received 20 leads; 7 were Billable, for a total of $60.02, and 13 were credited (total $105.02). The remainder of the funds are not eligible for a refund as they were not submitted for credit while the account was active. An email was sent out to the agent on the 1/3/2023 detailing that any remaining leads for credit must be submitted within 24 hours. In addition, the agent received an email reply from QW Support on 1/18/2023 responding to his complaint regarding the refunded funds.Customer Answer
Date: 02/07/2023
Complaint: 18950886
I am rejecting this response because:The email correspondence I provided proved they mislead me by being deceitful. If they would have been upfront, I would not have signed up with them. They lied (didn't) acknowledge the 25% until I called to complain.
Sincerely,
***********************Initial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm receiving non-stop calls from insurance companies offering to give me a quote because they say I submitted a request for quotes using ***********. I have not used *********** and I have not attempted to get any insurance quotes for several years. I want ************ to delete all of my personal information from any databases, systems, and any other records of me permanently and immediately.Business Response
Date: 01/21/2023
Please see attached response.
Thank you,
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