Complaints
This profile includes complaints for QuoteWizard.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 149 total complaints in the last 3 years.
- 55 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unsure how quote wizard got my number but they and all the telemarketers that work with them have been harassing non stop for 2 weeks. Now I've had to block over 30 numbers in 3 days, and put my phone on DND mode and only accept calls from my contacts. This has become ridiculous, I've told the telemarketers calling me to remove me from their list and they continue to calling me.
Business Response
Date: 03/05/2024
QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
Our records indicated we received a lead through ****** search on 02/16/2024,the consumer completed health quote insurance inquiry form through one of ************ marketing network partners.
When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
Additionally, by clicking "Get My Health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved your concerns in this matter.?Customer Answer
Date: 03/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to view insurance quotes online on 2/23/24. Instead of an online quote, I started getting bombarded with phonecalls, emails, and text messages. I simply wished to casually comparison shop on the internet. I do not want to be contacted or to speak with anyone. I would like the business and anyone they shared my information with to stop contacting me.Business Response
Date: 02/27/2024
QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
Our records indicated we received a lead on 02/22/2024 that the consumer completed auto insurance inquiry form through one of ************ marketing network partners.
When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My XXXX Quotes.
By clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
Additionally, by clicking "Get My XXXX Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved your concerns in this matter.?Initial Complaint
Date:02/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I was searching for car insurance,wizard contacted me I first spent 2 1/2 hours on the phone with a licensed agent in ****. I thought I had given all my information regarding Car home loan numbers all of that.Yesterday I received a letter stating that they are canceling my insurance because I did not provide information. One person told me that they had sent me information asking me about my daughters insurance. I had provided all that information when I spoke to the representative initially in December. Also, I received an email as I had inquired about insurance rate deduction if my cars were low mileage, I was told that that was not something that they did yet. I have received an email asking for information now Im not sure if that is the reason they have canceled my car insurance. I have been paying my car insurance on time as it is on auto pay. Also, with my homeowners insurance, the agent put in some weird address no clue where it came from not the address I had provided, and therefore my mortgage company was also trying to get a hold of me because they were showing a lapse and insurance. I contacted them to find out and also after I check the app found out that the payment hadnt been made. as I contacted my mortgage insurance, I gave him all the information of Safeco, which is who I ended up being insured with and they are now sending out the payment to them.I have I had spoken to a representative probably back in January and had asked her about my insurance as I had requested for that to be done, and I was told that it would get done never received a call back. I tried calling the gentleman that was supposed to be my agent. And nothing. When I contact Safeco, which is the insurance, I ended up with they will not help me as they are stating that I have to deal with quotewizard as they are the agent that is servicing my insurance. There is no way for me to get a hold of them. I called their 800 number left voicemails no replyBusiness Response
Date: 02/26/2024
Quotewizard.com, LLC by *********** has investigated the matter addressed in the consumers complaint. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose.
QuoteWizard has investigated the matter addressed in the BBB complaint, and our records indicated on 12/15/2023,consumer came through a QuotWizard form for an auto and home quote. The QuoteWizard team reached out to consumer, currently, all pending issues on the consumers policy have been addressed. And both auto and home polices are in active status.
The following timeline confirms communication between the QuoteWizard team and consumer (policyholder):12/15/2023 Initial bound call for home and auto policy
12/18/2023 Outbound call responding to consumers (policyholder) voicemail for updated auto coverage and other matters related to updated coverage on two vehicles.
12/20/2023 Left a voicemail message to consumer (policyholder), no return call from consumer.
1/11/2024 Outbound email from QuoteWizard, requesting proof of low mileage.
2/5/2024 Email sent from QuoteWizard customer service,pending cancellation for failure to provide proof of additional discovered driver.
2/18/2024 2/19/2024 (Presidents Day) Business was closed on Sunday and on Monday in observance of Presidents Day. Consumer (Policyholder)sent three emails, made 21 phone calls, and 26 texts. Consumer sent the requested low mileage documentation and proof of insurance for 2nd driver.
2/20/2024 QuoteWizard - customer service department contacted Safeco to correct the mortgagee clause on the home policy and extend payment date to 3/1/2024. And a request was made to the mortgagee for payment to be issued immediately so policy does not cancel prior to payment.As reiterated above, QuoteWizard spoke to the consumer on 2/20/2024 after receiving the BBB complaint. The matter has been resolved; both auto and home policy are in active status. We apologize for any inconvenience our services may have caused. And we sincerely hope this information has resolved your issues in this matter.
Initial Complaint
Date:02/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call 7 times a minute. They literally call every 5 seconds non stop and I have no idea who they are and I never went on their site or requested health care or auto insurance.Business Response
Date: 02/15/2024
QuoteWizard.com, LLC has investigated the matter addressed in the BBB complaint. With the information provided to us in the complaint, there is no record of the consumers name, phone number or email address in our database.
The QuoteWizard team added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside.
We sincerely hope this information has resolved the consumers concerns in this matter.Initial Complaint
Date:02/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never clicked a button for any agent to call me. I was looking into getting vision insurance and made the mistake of entering my phone number. I never gave permission for anyone to call me. I changed my mind and I left the site. I never clicked and gave you permission to sell my information to multiple companies.Agents have called over 10 times and sent over 20 texts in one hour!!!!!!!! I am disabled with a severe condition,your harassment is driving me completely insane!!!!!!Take me off of your call list Immediately!!!!Business Response
Date: 02/13/2024
QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we ae not able to remove the information from our database due to state and federal record retention laws.Customer Answer
Date: 02/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Wizard Quote's website under the impression that I would get a side-by-side comparison of health insurance prices/rates. Instead, the second I submitted my personal information, I have been bombarded and harassed by nonstop telemarketers. No matter how many numbers I block, more keep calling. There should be an option that allows the customer to not receive calls. All I want is to stop being harassed by these annoying telemarketers. STOP CALLING ME DAMNIT.Business Response
Date: 02/05/2024
QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. We sincerely hope this information has resolved your concerns in this matter.Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not engaged the company in any manner. I've been receiving phone calls from them all afternoon from different local numbers for people ranging from "*****" to "****". Since it's multiple numbers, there is no way to block them nor does their website provide the option via their privacy policy. I have not asked or requested any service from them or their subsidiaries and it looks like someone is abusing their contact forms. My next step to seek relief is my local state representative.Business Response
Date: 02/01/2024
Quotewizard.com, LLC by LendingTree has investigated the matter addressed in the consumers complaint. We apologize for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose. QuoteWizard by LendingTree will never request personal information.
QuoteWizard has conducted research on the complaint received, and our records indicated on 01/31/2024, consumer came through a QuotWizard form for a health and auto quote. Both leads were submitted together for a single quote.
When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ********** style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">By clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
The QuoteWizard team added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside.
We sincerely hope this information has resolved your issue in this matter.Customer Answer
Date: 02/01/2024
Complaint: 21228864
I am rejecting this response because: I have NEVER used the Get My *** Quotes:" website link to solicit a quote AND you have no way of removing my phone number from your website. So ANYONE could have spoofed a "GET QUOTE" using my phone number which is a horrible business process.
Sincerely,
***********************Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling me non-stop from various different numbers and it needs to stop! Within an hour, Ive received more than 12 calls from different phone numbers. That is ridiculous. I thought the website was going to show me different health insurances (by rank) and instead it led to a flood of calls. I want to be placed in their DO NOT CALL LIST.Business Response
Date: 02/01/2024
QuoteWizard.com, LLC, has conducted research on the complaint received, and our records indicated on 01/29/2024, consumer came through a QuotWizard form for a health quote, The phone number provided in the consumer's complaint match our records ***************).
When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ************* clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. Additionally,by clicking "Get My *** Quotes," I acknowledge that I have read,understand, and agree to this Web sites?Privacy Policy?and?Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
The QuoteWizard team added the consumers information to its internal Do-Not-Call and unsubscribe list,and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside.
We sincerely hope this information has resolved your issue in this matter.Initial Complaint
Date:01/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has called my cell and work phone numbers over 100 times in two days. I have asked to be put on their Do Not call list but it does nothing. I also received a very rude voice message from them.Business Response
Date: 01/23/2024
Quotewizard by *********** has investigated the matter addressed in the consumers complaint. We apologize for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Our records indicated the consumer signed on QuoteWizard.com on 01/17/2024 for a health quote. The QuoteWizard team telephoned consumer four times only to address any consumers issues, but was not able to make contact and no voicemail message was left by our team members.
When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ************************* clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products."The QuoteWizard team has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we ae not able to remove the information from our database due to state and federal record retention laws.
We sincerely hope this information has resolved your concerns in this matter.?Customer Answer
Date: 01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:01/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I thought I was getting a quote directly to **** Insurance Company. Instead, I was getting a quote on or through Quote Wizard (a middle man/ go between search engine) I felt tricked into this because the links were deceptive. Thought I was directly dealing with **** Insurance. Then I back out of the program and an abundance of direct phone calls and texts to my phone begin and wont stop its 7pm in ****! I want this all to stop. You should let the customers decide who to call and when. Remove the authorization to contact me after the quote button is pressed. Its fine print and it would take a lawyer to decipher it all. No one is going to be able to read all of that! So let the customer decide with an option box. I did not think my phone would blow up. I sent an email to Quote Wizzard by Lending Tree to stop calling me, not to sell my contact information or personal information as well. I will never use this site and will warn others by all means not to use this service. Remove me. Keep my information private.Customer Answer
Date: 01/19/2024
** still receiving phone calls from partners and affiliates after the company said they would make it stop. In the future there should be a box that can be clicked on the check it if you WANT to be contacted if not then leave the box unchecked if you dont want to be contacted. Let the customer choose! I want this as a resolution as well that Quote Wizzard updates their website to reflect this option to be contacted button all these problems will stop then.Business Response
Date: 01/19/2024
Quotewizard by *********** has investigated the matter addressed in the consumers complaint.We apologize for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose. QuoteWizard by LendingTree will never request personal information.
QuoteWizard has conducted research on the complaint received, and our records indicated on 01/16/2024, originating via a ****** search, consumer signed on QuotWizard for an auto and home insurance quotes.
When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ************* clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. Additionally,by clicking "Get My *** Quotes," I acknowledge that I have read,understand, and agree to this Web sites?Privacy Policy?and?Terms of Use.I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
The QuoteWizard team added the consumers information to its internal Do-Not-Call and unsubscribe list,and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside.
We sincerely hope this information has resolved your issue in this matter.Customer Answer
Date: 01/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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