Complaints
This profile includes complaints for QuoteWizard.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 139 total complaints in the last 3 years.
- 41 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a bunch of leads from ************, gave them a $2000 deposit, and immediately from the start of the relationship ************ was unable to deliver anything promised. I had multiple issues over the course of a few weeks until I finally decided I did not want to deal with them any longer. I requested to cancel and get a refund on any unused portion of the deposit I gave. QW finally agreed and I have an email from an account **** *********************** on April 3rd, 2023, stating that my account would be canceled and I would receive a refund of $1,986.56 on 5/16. I never received the refund. My account has not been cancelled, and I have called them 3x today and after 10 minutes of sitting on hold, their phone system hangs up on me.
Business Response
Date: 05/17/2023
*********** has investigated the matter addressed in the complaint received. On 05/16/2023, the agent was issued the refund back to ******** we have on file and the account was processed for cancellation. *********** apologies for any confusion regarding processed date and refunded date. In addition, *********** has taken this complaint as an opportunity to review our internal processes to ensure all employees are trained and aware of the proper procedure to prevent this issue from happening again in the future. We sincerely hope this information has resolved Mr. ********* concerns in this matter and apologize for any inconvenience our services have caused.Initial Complaint
Date:05/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been bombarded with calls/texts from *********** under various numbers even after asking them to STOP. This is harassment and surely a violation of some law.Business Response
Date: 05/17/2023
*********** has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. We sincerely hope this information has resolved your concerns in this matter.Initial Complaint
Date:04/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Accidentally signed up for "Pick Health Insurance" with my phone number and email, since I signed up last night I've gotten 30 phone calls and text messages, and emails from all different numbers and addresses. I would like to be blocked from their list and not receive any more emails or calls or messages. No further contact by business please.Business Response
Date: 04/11/2023
*********** has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. We sincerely hope this information has resolved your concerns in this matter.Customer Answer
Date: 04/18/2023
Hi there,
*********** responded to the complaint and said that "Do not call list will take ***** hours to process and **** business days for all emails to subside", but I have waited a full 8 days now and no calls/text messages/or emails have slowed down. I would like to reopen this case and ask *********** for no further contact by them please.
Thanks,
***********************************
Business Response
Date: 04/24/2023
*********** apologies for any inconvenience. We have conducted additional research and ensured the consumers information has been added to the our internal Do-Not-Call and unsubscribe list and re-notified our referral agents to cease all contact to the consumer immediately.Initial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled out an insurance inquiry online l. I am being constantly harassed by phone calls from them every 5 minutes. I ask to speak to a manager and they hang up on me. Ive already gotten 30 phone calls from them despite asking to be removed from their call lists.Business Response
Date: 04/11/2023
*********** has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. We sincerely hope this information has resolved your concerns in this matter.Customer Answer
Date: 04/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested repeated times via email that I want to cancel service and each time they set the account to pause. ************ will then tell me that I need to contact their office. I tried calling their office and they never answer the phones.I want the service called and would not recommend this company to anyone due to lack of customrer service and poor product.Business Response
Date: 04/11/2023
*********** has investigated the matter addressed in the complaint. *********** has processed and closed the agents account as of 4/11/23. We sincerely hope this information has resolved the concerns in this matter and apologize for any inconvenience our services have caused.Initial Complaint
Date:03/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting multiple calls and text from the different companies they are associated with. I ask to be removed and am told sure but another company will call me anyway. I want my number removed ASAP!!!Business Response
Date: 04/03/2023
The consumer has been unsubscribed and have placed on the do not call list. The request will take ***** hours for the do not call list to be updated and **** business days business days for the emails to subside. *********** sincerely apologies for any inconvenience and hope this information has resolved the concerns in this matter.?Initial Complaint
Date:03/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received 20+ calls regarding health insurance quotes within a 30 minute period. I would like my name, address, email, and phone number removed from their database PERMANENTLY, and not to be contacted any further. NO MORE ROBOCALLS. NO LIVE SOLICITATIONS OR INQUIRES.Business Response
Date: 04/03/2023
The consumer has been unsubscribed and have placed on the do not call list. The request will take ***** hours for the do not call list to be updated and **** business days business days for the emails to subside. Unfortunately, we are not able to permanently remove the information from our database at this time due to state and federal record retention laws. *********** sincerely apologies for any inconvenience and hope this information has resolved the concerns in this matter.?Customer Answer
Date: 04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I DO NOT WANT MY PERSONAL INFORMATION SOLD OR USED FOR OTHER PURPOSES. If it does occur, then that would be identity theft, and that is illegal.
Sincerely,
***********************Initial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never heard of *********** until this week. I have been receiving calls from insurance salespeople asking if Im still looking for renters insurance at an address that I resided at 10 years ago. One, I do not rent. Two, I have never affiliated myself with *********** or LendingTree for any use. The fact that these organizations are creating inquiries on my behalf without my permission is scandalous and wreck-less. I feel that my information has essentially been sold without my permission or agreement.Business Response
Date: 04/03/2023
Please see attached response.Initial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving multiple calls and emails regarding alleged quotes I requested for insurance. I have no clue how they got my information but I would like to be added to a do not call list and any other relevant do not contact lists.Business Response
Date: 04/03/2023
Please see attached responseInitial Complaint
Date:03/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called multiple times today. Told agent around 5:00 p.m. that I am not in the mindset to discuss insurance. Told him it is due to needing to study and eat. He began laughing and tried a sales pitch on me. This was rude and does not show customer care.Business Response
Date: 03/14/2023
QuoteWizard.com by LendingTree has investigated the matter addressed on the complaint. The consumer has been unsubscribed and placed on the do not call list. The request will take ***** hours for the do not call list to be updated and **** business days business days for the emails to subside.
QuoteWizard.com by LendingTree sincerely apologies for any inconvenience and hope this information has resolved your concerns in this matter.?Customer Answer
Date: 03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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