Complaints

This profile includes complaints for QuoteWizard.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  QuoteWizard.com LLC

  157 Yesler Way Ste 400 Seattle, WA 98104-3431

  
• 

  QuoteWizard.com LLC

  1444 Wazee St Ste 350 Denver, CO 80202-1386

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant spam and phone calls after visiting website online. I requested to be removed from the list. Stop this harassment.

  

  Business Response

  Date: 01/08/2024

  The consumer has been unsubscribed and the lender network partners matched with them have been informed and placed them on their do not contact list. The request will take ***** hours for the do not call list to be updated and **** business days business days for the emails to subside. LendingTree, LLC apologies for any inconvenience and hope this information has resolved his concerns in this matter.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quotewizard obtained my cell number and will not stop calling me at work. The calls are back to back relentless.I have screenshots. I want this to stop.I have excellent employer insurance and do not need insurance. My phone has rung 3 times just while attempting to send this note.

  Customer Answer

  Date: 01/02/2024

  The calls keep coming.  It's actually embarrassing and I have business calls that I need to take as well, but with so many calls coming in back to back it is interfering with my work.

  I want to understand how to make this stop.

  They are attempting to profit off of my personal information without my consent. 

  

  Business Response

  Date: 01/03/2024

  QuoteWizard.com, LLC (hereinafter QuoteWizard) by LendingTree apologizes for any inconvenience our services have caused.
   QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose. Our records indicated that the consumer came through a Bing/Yahoo search and filled out a QuoteWizard form and submitted their information on 01/02/2023 for a Health Insurance quote.
  When a consumer provides all their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My XXXX Quotes.
  By clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls,text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their products.
  QuoteWizard has added the consumer information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside.  In addition,we are not able to remove the information from our database due to state and federal record retention laws. Furthermore, the QuoteWizard team investigated the disputed amount made by the consumer for $640.00, and our records indicated no payment was made by the consumer to QuoteWizard for $640.00 or for any other payment amount. Once again, the QuoteWizard team sincerely apologizes for any inconvenience you have experienced.
  

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided my contact info online thinking Id see ********************** pricing but instead began immediately receiving an alarming number of phone calls, texts and emails from agents from all over the country. I received over 40 calls in the first 24 hours. Its now been a week and a half and I continue to receive calls daily and estimate Ive received over 100 so far. Reading reviews and complaints I see many people are in the same boat as I am and many complaints from agents who have purchased blocks of bad leads, which makes me concerned that my information will continue to be sold in the future. I am begging you to remove my information and to not sell my contact information to anyone else. I do not want to be contacted by anyone else about insurance quotes.

  

  Business Response

  Date: 12/12/2023

  QuoteWizard.com, LLC by LendingTree, LLC (hereinafter QuoteWizard)is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose. Our records indicated that the consumer came came through a ****** search and complete a QuoteWizard form on 11/29/2023 for a home and auto quotes.
  When a consumer provides all their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My XXXX Quotes.
  By clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls,text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their products.
  QuoteWizard has added the consumer information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside.  In addition,we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.?
  The QuoteWizard team sincerely apologizes for any inconvenience you have experienced.

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After filling out information to inquire about health insurance on healthcoverage.org, my contact information was immediately taken by Quotewizard and I began to immediately be spammed by robo calls and texts non stop. I'm a paramedic and use my phone for work and the constant robo calls and texts are interfering with pt. care. I also use my phone to keep in touch with my pregnant wife who is due any day and now am unable.I find this to be an unscrupulous and intrusive practice and I wouldn't do business with a company like this or any of it's affiliates. I want to be placed on a no contact list

  

  Business Response

  Date: 12/11/2023

  QuoteWizard.com LLC by LendingTree apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately.Do not call list will take ***** hours to process and **** business days for all emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved your concerns in this matter.

  Customer Answer

  Date: 12/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. This resolution is acceptable to me as I wish to be removed.

  However, the business should warn consumers that the method they employ to provide you with insurance information is to give your contact information to multiple agencies(some of which flag as spam on caller ID and are quite coercive, who will all contact you at once and well beyond business hours, even after being told to remove you from their call list.

  The companies reply makes it seem like they only provide basic information but in fact their method is unscrupulous and results in borderline, if not full out,  harassment on the part of the telemarketers they sell your information to.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered my information on quote wizard for a quote on dental insurance. I was at work, and not expecting a phone call as soon as my information was entered. I could not talk, and my phone rang 15 times in a row from this company. No messages. I answered and asked them to stop calling since I couldn't talk at the moment. Instead, they called me 22 more times over the next 40 minutes. 3 messages were left. On the last call, I tried to speak to whoever had called. They had a very heavy accent and I could barely understand them. I was hung up on . As of right now, they are still calling and leaving messages. I'm being harassed by these people

  

  Business Response

  Date: 12/07/2023

  QuoteWizard.com LLC by LendingTree, LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  The QuoteWizard team investigated the matter and our records indicated on 12/06/2023, the consumer came through a ****** lead and completed a QuoteWizard Health insurance form.
  When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ************* clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
  We sincerely hope this information has resolved your issue in this matter.

  Customer Answer

  Date: 12/07/2023

  I never clicked any button that said get my quote. I entered my phone number, the screen said next, and I immediately began receiving phone calls. In total last night, I had over 40 calls , and another 6 this morning. I don't know what their website is doing, I don't know who they're doing business with, but they need to fix their site, and tell whatever agents they are working with that 50 phone calls in a 12 hour span is unacceptable.  

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Health Insurance Lead program, I have received 22 leads in 3 days, 6 were credited back to me, I have spoken to 2 people (only,) who did not want my insurance service, other than that... NO answer, from the the 14 people left, I specifaccaly told the agent (*****) that I just needed people to talk with, That has not happened, this process is a scam and I want my money back.....

  

  Business Response

  Date: 11/14/2023

  Dear *************************,
  QuoteWizard, LLC (hereinafter QW) has investigated the matter addressed in your complaint, our records indicated that you have spoken to a QW customer service representative, and currently your account is pending cancellation and the refund is in progress. We sincerely hope this information has resolved the concerns in this matter and apologize for any inconvenience our services have caused.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used to get an insurance quote and immediate and multiple phone calls keep coming, total spamming me within 1 minute of submitting for quote. This site is a total scam and I want the phone calls to stop

  

  Business Response

  Date: 11/08/2023

  QuoteWizard.com LLC (hereinafter QuoteWizard) by LendingTree apologizes for any inconvenience our services have caused.QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose. Our records indicated consumer came through a marketing partner USNews search and submitter their information on 11/1/2023, for Auto Insurance quotes.
  When a consumer provides all their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My XXXX Quotes.
  *By clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  *Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  *I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside.  In addition,we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 24 hours I've received 55 calls, 10 text messages and countless emails from "independent agents" trying to sell me insurance. This is in excess of any definition of harassment. I asked one agent to take me off the call list and his snide response was "only if you say pretty pretty please and mean it". These agents are unprofessional and crossing legal boundaries with their harassing tactics. I want all of my information removed from this company's system as well as any company or contractor they associate with.

  

  Business Response

  Date: 11/03/2023

  Quotewizard by LendingTree (hereinafter **) has investigated the matter addressed in the consumers complaint.  We apologize for any inconvenience our services have caused. ** is an insurance comparison shopping website where consumers can find insurance quotes from agents. ** does not provide insurance quotes and does not contact consumers for this purpose. ** by Lending Tree will never request personal information. 
  Our ** team investigated the matter our records indicated that on November 1st, 2023, the consumer information was entered on the ** website for inquiries regarding Health Insurance quotes. 
   When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ************** clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. 
  Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use. 
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products. 
  We extend our sincere apology for any inconvenience our services have caused the consumer. If the consumer can provide the name and contact information of the agent who was rude, we will be happy to look further into this matter. Furthermore, the consumers contact information has been added to our internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we ae not able to remove the information from our database due to state and federal record retention laws.  
  We sincerely hope this information has resolved your concerns in this matter.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just ask for a quote and since then I have gotten infinite bothering calls

  

  Business Response

  Date: 11/03/2023

  QuoteWizard.com LLC (hereinafter QuoteWizard) by LendingTree apologizes for any inconvenience our services have caused.QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose. Our records indicated consumer came through a ****** search and submitter their information on 11/1/2023, for a Health Insurance quotes.
  When a consumer provides all their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My XXXX Quotes.
  *By clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  *Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  *I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside.  In addition,we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pricing Health Insurance quotes and entered my information to compare rates. Instantly, I received back-to-back text and phone calls from agents. It is none stop text and phone calls throughout the day from Mutiple numbers. I am constantly being spammed and I need it to stop. If I would have known that I would be bombarded with text and phone calls I would have never entered my information.

  

  Business Response

  Date: 10/30/2023

  Quotewizard by LendingTree, LLC (hereinafter LendingTree) has investigated the matter addressed in the consumers complaint. We apologize for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose.QuoteWizard by LendingTree will never request personal information.
  LendingTree investigate the matter and our records indicated that on 10/26/2023 an insurance inquiry was requested by the consumer; the inquiry was through ****** search.
  When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ************* clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number),email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  

  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
  We sincerely hope this information has resolved your issue in this matter.