ComplaintsforQuoteWizard.com LLC

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was looking for health insurance and inputted my info to receive quote. The calls and texts I have received over 2 days has been so excessive I had to turn my phone off. I was provided their website ******************* but this did not provide a solution. Please stop the calls and texts immediately. I am not interested in any health insurannce products.*****************

  

  Business response

  04/15/2024

  QuoteWizard.Com, LLC has investigated the matter addressed in the complaint. However, with the information provided to us in the BBB complaint, there is no record of the consumer in our database; with the phone number, email, or the first and last name of the consumer. Unless you are able to provide us the name of the consumer, we are not able to further investigate. In addition, QuoteWizard.com, has added the consumer to our Unsubscribe and DNC List (Do Not Call).
  We sincerely hope this information has resolved the consumers concerns in this matter.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife placed my phone number onto the online site for "quote wizard" and I, within minutes, have received over 20 phone calls from telemarketers. I have told a few to add me to the don't call list and sent an email to their "*****************************" expressly stating that i revoke any request for contact yet am still receiving the calls as I type this.

  

  Business response

  04/12/2024

  QuoteWizard.com, LLC has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. 
  If the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
  We sincerely hope this information has resolved your concerns in this matter.

  Customer response

  04/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be fine if followed through. 7 to 10 business days for emails to cease is insane - but I suppose that's the best I can hope for from a company like theirs.
  
  *************************

• Initial Complaint

  04/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  As soon as I entered my information a flood of calls began. I simply wanted quick quotes online specifically because I wanted to avoid phone calls. They come from spoofed phone numbers that are meant to **********, but are not. Many of the calls are listed as potential scam. The implication on the site is that I could compare quotes there, not talk to a flood of callers.

  

  Business response

  04/09/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated we received a lead on 04/02/2024 that the consumer completed a home insurance inquiry form through one of ************ marketing network partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Home Insurance Quotes.
  By clicking "Get My Home Insurance Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Home Insurance Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  The QuoteWizard team contacted the consumer three time over a period of two days. On the last contact attempt the consumer requested to be added to our DNC.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. 
  If the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
  We sincerely hope this information has resolved your concerns in this matter.

  

  Business response

  04/09/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated we received a lead on 04/02/2024 that the consumer completed a home insurance inquiry form through one of ************ marketing network partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Home Insurance Quotes.
  By clicking "Get My Home Insurance Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Home Insurance Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  The QuoteWizard team contacted the consumer three time over a period of two days. On the last contact attempt the consumer requested to be added to our DNC.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. 
  If the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
  We sincerely hope this information has resolved your concerns in this matter.

• Initial Complaint

  03/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had called Quote Wizard about getting some ACA leads through them. The salesman deceptively told me that their leads were some of the highest quality leads in the industry. I dumbly believed him. When I received my batch of leads, most of the contact information I had received were either dead numbers or had no way to contact because there was no options for texts or voicemail. I was only able to get through to one person who cussed me out saying she did not inquire about getting health insurance. I tried to put in for some refunds for the obvious bad leads and those requests were denied immediately. Due to the fact that I was misled and I did not receive what I had paid for, I filed a charge back with my credit card company. Once quote wizard discovered this, they reached out to see what we could do to work out either a payment plan or some other compromise. I had responded to their email saying that I didn't have faith in working on some kind of compromise but I would be willing to hear what they had to say but they never responded to the email I sent them back and instead they went ahead and sent the debt to collections anyway. I want that collection eliminated and an apology for misleading me from their sales person. This is a very scummy way of doing business. I've dealt with my fair share of bad lead vendors and this one without a doubt takes the cake in how they operate.

  

  Business response

  03/25/2024

  QuoteWizard has investigated the matter addressed in the complaint received. The terms and conditions the agent acknowledged when signing their contract indicated the QuoteWizard does not guarantee lead quality or results.However, as a courtesy due to any miscommunication, we have recalled the debt to collection. We apologize for any inconvenience our services have caused.

  Customer response

  03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have started to receive tremendous amount of phone calls from quote wizard in august september 2022. Then later in 2023, I learned that my ex is claiming that I request those quotes so that I can get information about her. I contacted quote wizard and they ignore my request about investigating who made those request on august 2022 using my phone number. Also, the information given to insurance companies were misspelled. I am looking forward to get more information about where those quotes are requested and I cant get ahold of anyone.

  

  Business response

  03/21/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated we received multiple leads from the consumer Diren Maraba on the following dates:
  03/05/2024 Lead for an Auto quote.
  3/13/2024 Consumer called about the request and to inquire on who made the request and when was the request made.
  On 03/19/2024, the QuoteWizard team spoke to the consumer and reviewed previous leads (please see below) with the consumer, from 2018 to 2024 and was able to resolve the issues with the consumer.
  The following past leads were received:
  09/08/2018 We received a lead matching the phone number provided in the BBB complaint *************). However, the name and address did not match the consumers name and address provided in the BBB complaint. The lead was for an auto quote.
  10/03/2019 We received a lead matching the name (************)and phone number *************) as provided in the consumers BBB complaint. However,the address did not match the address in the BBB complaint (****************************************** EE1, *******, ** *****). The lead was for an auto quote.
  08/16/2022: Received an auto quote lead. The name and address differ from the information provided in the BBB complaint. Only the phone number referenced above matches the BBB consumer complaint.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.? 
  

• Initial Complaint

  03/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They keep calling me and harrassing me even when I have been clear that I am not interested in any of these services. STOP CALLING

  

  Business response

  03/18/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated we received a lead on 03/12/2024; that the consumer completed a health quote insurance inquiry form through one of QuoteWizards  (Value ******** marketing network partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
  By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.? 
  

  Customer response

  03/25/2024

   
  Complaint: 21426758
  
  I am rejecting this response because:

  Even when you said you were going to remove me from the call list and even when I have told EVERY SINGLE AGENT that I do NOT WANT TO BE CALL AGAIN they keep calling me. This is harassment at this point. Please stop calling my cellphone, I do not want any services!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Unsure how quote wizard got my number but they and all the telemarketers that work with them have been harassing non stop for 2 weeks. Now I've had to block over 30 numbers in 3 days, and put my phone on DND mode and only accept calls from my contacts. This has become ridiculous, I've told the telemarketers calling me to remove me from their list and they continue to calling me.

  

  Business response

  03/05/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated we received a lead through ****** search on 02/16/2024,the consumer completed health quote insurance inquiry form through one of ************ marketing network partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
  By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.? 
  
  

  Customer response

  03/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I attempted to view insurance quotes online on 2/23/24. Instead of an online quote, I started getting bombarded with phonecalls, emails, and text messages. I simply wished to casually comparison shop on the internet. I do not want to be contacted or to speak with anyone. I would like the business and anyone they shared my information with to stop contacting me.

  

  Business response

  02/27/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated we received a lead on 02/22/2024 that the consumer completed auto insurance inquiry form through one of ************ marketing network partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My XXXX Quotes. 
  By clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My XXXX Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.?  

• Initial Complaint

  02/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I was searching for car insurance,wizard contacted me I first spent 2 1/2 hours on the phone with a licensed agent in ****. I thought I had given all my information regarding Car home loan numbers all of that.Yesterday I received a letter stating that they are canceling my insurance because I did not provide information. One person told me that they had sent me information asking me about my daughters insurance. I had provided all that information when I spoke to the representative initially in December. Also, I received an email as I had inquired about insurance rate deduction if my cars were low mileage, I was told that that was not something that they did yet. I have received an email asking for information now Im not sure if that is the reason they have canceled my car insurance. I have been paying my car insurance on time as it is on auto pay. Also, with my homeowners insurance, the agent put in some weird address no clue where it came from not the address I had provided, and therefore my mortgage company was also trying to get a hold of me because they were showing a lapse and insurance. I contacted them to find out and also after I check the app found out that the payment hadnt been made. as I contacted my mortgage insurance, I gave him all the information of Safeco, which is who I ended up being insured with and they are now sending out the payment to them.I have I had spoken to a representative probably back in January and had asked her about my insurance as I had requested for that to be done, and I was told that it would get done never received a call back. I tried calling the gentleman that was supposed to be my agent. And nothing. When I contact Safeco, which is the insurance, I ended up with they will not help me as they are stating that I have to deal with quotewizard as they are the agent that is servicing my insurance. There is no way for me to get a hold of them. I called their 800 number left voicemails no reply

  

  Business response

  02/26/2024

  Quotewizard.com, LLC by *********** has investigated the matter addressed in the consumers complaint. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose.
  QuoteWizard has investigated the matter addressed in the BBB complaint, and our records indicated on 12/15/2023,consumer came through a QuotWizard form for an auto and home quote. The QuoteWizard team reached out to consumer, currently, all pending issues on the consumers policy have been addressed. And both auto and home polices are in active status.
  The following timeline confirms communication between the QuoteWizard team and consumer (policyholder):

  12/15/2023 Initial bound call for home and auto policy
  12/18/2023 Outbound call responding to consumers (policyholder) voicemail for updated auto coverage and other matters related to updated coverage on two vehicles.
  12/20/2023 Left a voicemail message to consumer (policyholder), no return call from consumer.
  1/11/2024 Outbound email from QuoteWizard, requesting proof of low mileage.
  2/5/2024 Email sent from QuoteWizard customer service,pending cancellation for failure to provide proof of additional discovered driver.
  2/18/2024 2/19/2024 (Presidents Day) Business was closed on Sunday and on Monday in observance of Presidents Day. Consumer (Policyholder)sent three emails, made 21 phone calls, and 26 texts. Consumer sent the requested low mileage documentation and proof of insurance for 2nd driver.  
  2/20/2024  QuoteWizard - customer service department contacted Safeco to correct the mortgagee clause on the home policy and extend payment date to 3/1/2024. And a request was made to the mortgagee for payment to be issued immediately so policy does not cancel prior to payment.  
  

  As reiterated above, QuoteWizard spoke to the consumer on 2/20/2024 after receiving the BBB complaint. The matter has been resolved; both auto and home policy are in active status. We apologize for any inconvenience our services may have caused. And we sincerely hope this information has resolved your issues in this matter.

  
  

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They call 7 times a minute. They literally call every 5 seconds non stop and I have no idea who they are and I never went on their site or requested health care or auto insurance.

  

  Business response

  02/15/2024

  QuoteWizard.com, LLC has investigated the matter addressed in the BBB complaint. With the information provided to us in the complaint, there is no record of the consumers name, phone number or email address in our database.
  The QuoteWizard team added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside.
  We sincerely hope this information has resolved the consumers concerns in this matter.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩