Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  607 Industry Dr Seattle, WA 98188-3407

• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business came door to door and I accepted a contract for a 12 month agreement for quarterly pest control service, and digitally signed a contract on a smart device. I was told quarterly and that I'd have 100% satisfaction guarantee. I was also confirmed verbally it was a total of 4 payments at $194.39 total ea. However, I'm now being charged an additional $240 for a 5th service they say I have on contract. No where in the contract did it say 5 payments, this one being higher for no apparent reason, and I'm not 100% satisfied. The pest problem has actually increased since their services.I was trying to get at least a partial refund, but they'll only offer additional touch **** which means I have to take off work because the problem is indoors and I've already had to do this several times.As much as I'd still like some refund, I just want to get out of the contract at this point. They went beyond the quarterly agreement and are now threatening collections.Thank for looking into this matter.***************************

  

  Business Response

  Date: 07/01/2024

  Dear ******,
  
  Attached, you will find a copy of your service agreement, which outlines a total of five service visits. We apologize if the current balance was not clearly explained. The $240.23 balance is not for a service visit but is the annual commitment discount payback for canceling the agreement prematurely.
  
  Please let us know if you have any further questions or concerns.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I signed a one year contract with Ecoshield for pest extermination. Our contract ends on 8/23/24. We contacted Ecoshield in writing and requested cancellation of the service at the end of the current contract term. On Tue 6/18, my wife called Ecoshield by phone and told them we would like to cancel the service at the end of our contract term. Ecoshield called me (husband) afternoon of Tue 6/18 and claimed that my wife had asked them to extend our service for another term. This was not correct. I stated that we wanted to cancel the service and sent another email requesting in writing that we cancel the contract at the end of our current term. Ecoshield has continued to call twice per day, every day and ask us to confirm we want to cancel our service. We have continued to tell them over the phone that we want to cancel our service at the end of the current contract term. After each phone call we have sent a follow up email requesting cancelation at the end of our contract term. On 6/21, Ecoshield sent an email stating they would cancel our service immediately and we would be charged the contractual cancelation fee. We are not asking for our service to be canceled immediately, we are asking to cancel at the end of our current term on 8/23/24. Throughout this process, Ecoshield has made it very difficult to cancel the service and intentionally pretended to misunderstand the request. They are now stating they will charge a cancelation fee, which would be in violation of our contract terms and our request to cancel the service at the end of the current term. An appropriate resolution to this issue is for Ecoshield to cancel our service on 8/23/24 at the end of the term and stop contacting us.

  

  Business Response

  Date: 07/01/2024

  Hello,
  
  Thank you for reaching out and providing us with the opportunity to address your concerns. We sincerely apologize for any miscommunication regarding the service agreement.
  
  Our records show that your fifth and final ***************** was completed on 6/15/24, and the account was closed as requested. There are no additional charges, and your account is now closed.
  
  If you have any further questions or need assistance, please feel free to contact us.

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21883531
  
  I am rejecting this response because we have paid for our contract through Aug 23, 2024 and wish to maintain service through the end of the contract term. Throughout this process, we always have asked to terminate our contract at the end of the contract term, not prior to. We are not and have never requested early cancellation. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/15/2024

  Dear *******,

  Your fifth and final ***************** on the annual plan was completed on 6/15/24.

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21883531
  
  I am rejecting this response because: our contract is paid for through 8/23 and we wish to keep the service active through the contractual end. While it is correct that our final quarterly service has been completed, in the event we need touch up pest control, this is covered contractually through 8/23. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/30/2024

  Touchup appointments are only offered in between regular service treatments.You have completed your agreement and there are no future regular services scheduled. The following passages can be found on the terms and conditions of the agreement.                                                                                                         

  Term - This Agreement between EcoShield Pest Solutions and Customer shall commence on the signature date and continue in full effect for the number of
  months identified as the Initial Period on Page 2 of the Service Agreement, plus the duration of any postponements. If no number of months is designated on
  Page 2 of the Service Agreement, then the term shall be 12 months, plus the duration of any postponements.

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield came to my door and offered pest control services. The salesperson, ******, was using an iphone to show me the pricing and where I was signing. He said there was no commitment/contract and that I was signing to authorize initial service. There was nothing mentioned about a retroactive charge if I cancel for the difference between full price and discount. I was just told that there was a discount if I did the initial treatment that day.

  

  Business Response

  Date: 06/30/2024

  Hello,
  
  We have reviewed the customer's account and found that they signed up for our ***************** Plan. Attached is a copy of the agreement they signed, as well as the two-step verification message they confirmed by responding "yes."
  
  If you have any further questions or need additional information, please feel free to contact us.

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21874678
  
  I am rejecting this response because:

  The contract was presented in a very misleading way on a mobile phone, where only a small portion of the contract was visible with the sales rep stating that it was merely signing to give permission to treat.  The rest of the contract was not visible, nor did the sales rep state that it was to lock me into anything.  In fact, the rep explicitly stated that there was no commitment.   
  
  Sincerely,
  
  ****************************

• Initial Complaint

  Date:06/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24/23, my husband signed a one year contract with Ecoshield. At that time, my husband specified that one of our concerns was rodent issues in the crawl space and he was told that setting traps was part of the service. Traps were not placed in the crawlspace until 12/27/23. No one ever came back to check or service the traps. In watching the technician perform the service on 2/26/24, he walked around the property and waved away any old spider webs (spiders are not active in February) and sprinkled some granules. He did not go anywhere near the crawlspace. I called the office on 3/24/24 to cancel the service and to complain about the poor service. I was told that since my husband signed the contract they would have to speak to him and him only. My husband travels for work and was not available. He was bombarded with text messages wanting him to call and talk about keeping the service. He asked them to stop texting him and to cancel the service. We received a letter dated 5/27/24 advising us that were must pay $244.21 or they will be submitting our file to a third party collections. On 6/10/24 I called the office again as asked to speak to a manager. I spoke with someone named ********* who claimed she was a resolution agent and after 34 minutes (much of which I spent on hold.) she advised that she was not authorized to do anything to help me, but assured me that she would have a manager contact me for a resolution by the end of the day. I received no response.

  

  Business Response

  Date: 06/22/2024

  Dear ****,

  The requested resolution was met on 6/13/24 when you spoke to one of our customer service team members. The balance was waived and the account is closed.

• Initial Complaint

  Date:06/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Totally out for your money. Do not listen to the salesman that knocks on your door. They lie!!! And they make you pay 211$ just to cancel when they did not even have to provide a service. Dont fall for it! They are out to trick you and take your $! Im so upset!Im telling my mom and neighbors to cancel asap! I will review this $ stealing company on every site possible. Im SO upset. They just keep draining 200$ from my account. They told me it is quarterly. 100% theyve taken 600 plus when I DID NOT approve. They just show up. Once within 3 weeks?!?! What the hell? THREE weeks. I want a refund! How dare you Ecoshield! Your sales person LIED!!

  

  Business Response

  Date: 06/19/2024

  Dear ***********,
  
  Thank you for reaching out. The egg cycle service occurs ***** days after the initial service. This information was reviewed with you at signup through the Service Agreement that you signed and confirmed again via our two-step verification text, to which you responded "yes" to indicate your understanding.
  
  For your reference and for the BBB's review, both documents are attached.
  
  If you have any further questions or need additional assistance, please let us know.

• Initial Complaint

  Date:05/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is continuing to participate in unwanted solicitation at our private residence. They need to train their employees to be more respectful of displayed signage, and other forms of communication. Id like to also understand if engaging in unwanted solicitation violates chapter 5 section 12 of the ************ municipal code.

  

  Business Response

  Date: 06/06/2024

  BBB,

  This is not one of our customers. Please close the complaint as information only. 

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21775756
  
  I am rejecting this response because:
  The business states we are not a customer, which is correct; however, the complaint is in regards to soliticiting.  This violates the Port Orchard Municipal Code 5.44.

  I have attached images of the person engaged in the solicitation in his Ecoshield branded attire.  Note we also do have extra signage on our front door that requests no soliciting.   This person intentionally ignored the signage posted about the **** 5.44 when entering our community, and additionally ignored no soliciting requests on our property.

  Sincerely,
  
  D

  

  Business Response

  Date: 06/25/2024

  Dear *****,

  Thank you for reaching out and bringing this matter to our attention. We want to sincerely apologize for the unwanted visit that took place. We appreciate you attaching the photos to identify the contracted summer sales rep. **** issue has been escalated to the Sales Manager and this will be addressed.

  Customer Answer

  Date: 07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off, their ************ treatments simply did not work, Secondly, they have made cancelling my account as difficult as they could. I wrote them an email asking them to close my account in the manner that was outlined on the service contract. They asked me to contact them to "confirm" the cancellation, and had me on hold for 15 minutes. When I finally spoke with someone, they said "Oh, that's another department, so I will connect you with them." I was then placed on hold again for 15 minutes. Considering that there is only one customer service line, why should there be a different department? If there was, why didn't they give me that number to call in the first place? I requested a call back which I have not received. I have sent another email saying cancel my account and asking for confirmation that it has been done. I have as of yet now received no response to that email. The account number is *******

  

  Business Response

  Date: 06/05/2024

  BBB,

  Please transfer this complaint to the ************* location as this is not our customer.

  

  Business Response

  Date: 06/12/2024

  Dear *****,

  This is written confirmation that your account with ********************** Pest Solutions is closed and there is no balance. 

• Initial Complaint

  Date:05/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed a year-long contract with EcoShield pest control company. During the sales pitch, the representative assured me that I could cancel their services anytime if I was not satisfied. However, I have had multiple bad experiences with their unprofessional and untrustworthy technicians in the past. I tried to cancel before due to their poor service, but they did not listen. Recently, during their last visit, I observed them spending only a few minutes at my property and then leaving. I have security camera footage that shows one of their technicians lying about the work he had done. He claimed to have wiped my windows, but the footage shows otherwise. Also, one of the bait boxes on my property was untouched. When I contacted EcoShield to cancel my account, they refused to listen to my complaints and even threatened to charge me an additional $250 cancellation fee. I just want to terminate their services and stop their harassing me for money.

  

  Business Response

  Date: 05/24/2024

  BBB,

  This consumer is a customer of the ********************** ************ in **********, **. Please transfer the complaint to that business profile.

  Customer Answer

  Date: 05/25/2024

   
  Complaint: 21652659
  
  I am rejecting this response because: I disagree this falls to a single office within EcoShield's purview. EcoShield as a whole failed me in this business relationship and I am seeking a refund for this utter waste of time. It doesn't matter which office I talk to I am speaking to EcoShield
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/05/2024

  Dear *********,

  Thank you for bringing this matter to our attention, and we sincerely apologize for the negative experiences you've had with our service and technicians.
  
  We take your concerns very seriously, especially regarding the integrity and professionalism of our team. We are committed to resolving this issue promptly and thoroughly. To assist us in our investigation, we kindly ask that you provide the security camera footage you mentioned. This will help us review the actions of our technicians and take appropriate measures.

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They introduced the service for $179 per quarter, (4times) no commitment, no cancelation fee, and today is the second time, they charge me $208. I have the video showed how he said. Total scam, I tried to cancel the service and they said they need to charge me another $200+ cancelation fee.

  

  Business Response

  Date: 05/16/2024

  Hi *****,

  We reviewed the 9 second clip recording, but would need the full interaction in order to provide an accurate and fair resolution. Please send the full interaction to ******************************** for review.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Ecoshield to handle our ant problem. They came out for a service call and spent little to no time inside treating the ant problem. They said it was all exterior and promised no more ants as a result. Well. Still have lots of ants, so they didn't do what I hired them to do.I called their company and tried to have them fix it by coming back out. They refused to do so. So I cancelled my account.Now they're trying to charge me additional money on top of what they already charged.

  

  Business Response

  Date: 05/07/2024

  Dear BBB,
  
  We have thoroughly reviewed the complaint, account notes, and call recordings regarding this consumer's concerns. The consumer appears to believe that the initial service conducted on April 17, 2024, was incomplete due to the discrepancy in time spent treating the inside compared to the outside of the home.
  
  As a pest control expert company, our standard procedure involves establishing a perimeter barrier outside the home while performing targeted spot treatments inside. Our trained and licensed technicians apply products that are both safe and effective, adhering to best practices in pest control.
  
  The consumer contacted our team on April 29, 2024, requesting that we redo the initial service. However, our records confirm that our technician diligently serviced the property for over an hour. We explained to the consumer that regulations and safety protocols prevent us from redoing a complete initial service within 14 days of applying treatment, due to the presence of previously laid products.
  
  When presented with the options to either wait the regulatory period or cancel the service, the consumer chose cancellation. We also offered a free follow-up service during the initial call and again with a supervisor, but these offers were declined as they did not meet the consumers timeline.
  
  Attached, please find a copy of the ***************** Agreement, which the consumer reviewed, signed, and received via email. It is typical to notice an initial increase in pest activity as our treatments drive pests out of hiding. The agreement specifies that pest activity should decrease following regular services.
  
  We are more than willing to consider any additional information the consumer wishes to provide. However, based on our findings, the $201 annual commitment discount payback for prematurely canceling the agreement remains valid. We remain open to further discussions should more information be provided.

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21641171
  
  I am rejecting this response because:

  Yes, while EcoShield's technician did walk around the exterior of the property for an hour, the technician did little effort to stop the ant infestation inside the home. Ants are a guaranteed pest to be removed per EcoShield's own customer agreement. After the technician failed to treat my home per what I hired them to do, I called customer service to request they come to the home to complete the service. I made that phone call while ants crawled inside all levels of my home.

  Ecoshield refused in good faith to return to service the home. They left absolutely no recourse other than for me to ask for a refund, rather than provide said refund, Eco Shield is attempting to charge additional money for a cancellation fee.

  They owe me a full and complete refund for services which were not rendered as per our agreement.
  
  Sincerely,
  
  ***********************