Reviews

This profile includes reviews for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
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  Ecoshield Pest Control

  607 Industry Dr Seattle, WA 98188-3407

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  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

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  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

Review Details

• Review fromBruce G

  Date: 09/25/2025

  1 star
  We recently agreed to a spider and insect treatment to the exterior of our home. The sales person was pleasant. The tech showed up and seemingly performed the work. Up to that stage we were happy. Then the spiders and insects came back. A VM was left as there was no answer to our call. No return call has ever came. We made an effort to cancel the subscription. They refused to cancel unless we paid them $250. We are now taking legal action. We did not get a successful treatment on our home and have bought work for ourselves to legally resolve this issue. I would not recommend this service to even an enemy.
  

  Ecoshield Pest Control

  Date: 09/26/2025

  Hi *****,

  Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how frustrating it must be to feel let down after expecting a successful treatment. While were glad to hear the initial service visit went smoothly, its disappointing to learn that the results didnt meet your expectations and that your follow-up concerns werent addressed in a timely manner.

  Our treatments are backed by a 100% Service Guarantee, which includes free re-treatments if covered pests return after the egg-cycle visit. Additionally, our subscription agreements are confirmed through a 3-step processverbal review, emailed copy, and a text reply to confirmwhere the early termination fee is clearly outlined.
  Wed like to look into your account and see how we can help resolve this. If you havent already, please reach out to us at ******************************** so we can locate your account and assist further.

  We appreciate you taking the time to share your experience and hope to have the opportunity to make things right.

  -***** *.
  
  

  
  
  

  Ecoshield Pest Control

  Date: 09/26/2025

  Hi *****,
  
  Thank you for sharing your feedback. Were sorry to hear about your experience and understand how frustrating it must be when pest activity continues after treatment. Our service includes a 100% Service Guarantee, which means well return to retreat at no extra cost if covered pests come back after the egg-cycle visit.
  
  Regarding the early termination fee, its part of our service agreement and is reviewed during our 3-step signup processverbal confirmation, emailed copy, and a text reply to confirm.
  
  Wed really like the opportunity to look into your account and help resolve this. Please reach out to us at ******************************** so we can assist you directly.
  
  Thank you again for your feedback, and we hope to make this right.
  
  -**** *.

• Review fromMichelle G

  Date: 09/18/2025

  1 star
  I have been a satisfied Ecoshield customer for the past three years, and the quarterly maintenance checks have consistently met my expectations. However, I am writing to express my serious concerns about a recent experience that has completely undermined my trust in your company.This past summer, I requested an inspection for potential rat issues. The sales representative who conducted the inspection informed me that I had multiple entry points, rats in my crawl space, and insulation damage from urine and nesting. He quoted $14,000 for comprehensive work including insulation replacement, decontamination, sealing entry points, and installing new vapor barrier. He pressured me to make an immediate decision that day.I chose to seek a second opinion before proceeding with such extensive work. The independent inspector found no evidence of rat urine, droppings, or nesting. They identified only one small opening that was too narrow for rat entry and could be easily sealed with basic pliers.The discrepancy between these assessments is deeply troubling. While I understand that upselling is part of sales, the extent of the misrepresentation I experienced goes far beyond acceptable business practices. The claim of active infestation, multiple entry points, and damaged insulation appears to have been fabricated. I believe the photos shown to me were not actually from my property.This deceptive practice is unacceptable and has destroyed my confidence in Ecoshield.
  

  Ecoshield Pest Control

  Date: 09/19/2025

  Hi ********,

   

  Thank you for taking the time to share your experience. Were truly sorry to hear about the distress this situation has caused. At EcoShield, we take concerns like yours very seriously and are committed to ensuring every customer receives honest, professional service.

  
  We understand how upsetting it must be to receive conflicting assessments, and we never want anyone to feel pressured or misled. While we aim to educate customers on all potential risks and **********************, transparency and trust are at the heart of what we do.

  
  To help make this right, one of our ************* Specialists will be reaching out to you directly to review your experience and ensure your concerns are fully addressed. We appreciate your past loyalty and hope to restore your confidence in our team.

   

  -***** *.

• Review fromMatthew J

  Date: 09/12/2025

  1 star
  They did not spray the areas they were supposed to. Then, when I approached the technician (as he was leaving), he complained that he had to go back and spray the area that he was supposed to. On top of that, the company has an "early termination" fee that costs more than the actual treatment/spraying! That's robbery (to charge someone for doing nothing).
  

  Ecoshield Pest Control

  Date: 09/15/2025

  Hi ****

  Thank you for sharing your feedback.
  Were sorry to hear that some areas may have been missed during your recent service. As part of our 100% Service Guarantee, were happy to return for a follow-up visit 710 days after the initial treatment to ensure your home is fully protected. We appreciate the opportunity to make things right.
  Regarding the early termination fee, this was reviewed during our 3-step signup process, which includes a verbal explanation, a copy of the agreement sent via email, and a confirmation reply. Our records show the contract was sent to you on 05/22/2025.
  If you have any further questions or need assistance with scheduling the follow-up, were here to help.

  Thank you again for choosing EcoShield!

  Matthew J

  Date: 09/18/2025

  The "copy-and-paste" response shows (even more) that you *don't* care about customer satisfaction. As stated in my initial review, the early termination fee is robbery. There was no mention that it was unknown or not mentioned. The review clearly states that the fee is too high. So, respond to that. Don't just copy and paste a blanket statement as your response. At least *try* to show some attention to the matter. Address the topic. Defend your stance on this issue. Why is the fee so high? Why does "termination" cost more than actually servicing the property? FYI: We already know the answer. You're just trying to squeeze the last dime out of a client before you search for other new customers because your bad business practices are causing a "revolving door" where you can't retain clientele.

• Review fromWilliam T

  Date: 09/09/2025

  1 star
  Ecoshield salesman came to my door saying I had a bunch off "yellow jacket" bees at the top of my garage roof and said they could take care of them and I agreed. 2 days later bees were still there and at 80 years old I went up there and sprayed the myself and immediate called the salesperson to cancel within the 3 day period and he later said it had been taken care of. Now, about 3 weeks later I get a message saying I need to call them to cancel at which time they tell me that I have a long term contract with a cancelation fee and then they continued their sales pitch. After some discussion, I guess they finally realized that I was not happy and agreed to cancel after I threatened to report to BBB, the Attorney General and the ******************************************.
  

  Ecoshield Pest Control

  Date: 09/10/2025

  Hi ****,
  Thank you for submitting your concern here at **********. Upon checking, we were unable to locate your account in our system.
  To help us assist you further, please reach out to us directly at *********************************************** with any additional details you may have.
  Thank you, and have a great day!
  Best regards,

   

  

  Ecoshield Pest Control

  Date: 09/10/2025

  Hi ****,

  Thank you for sharing your feedback and for giving us the opportunity to assist you.
  Were sorry for any inconvenience caused by the need to call us back to finalize your cancellation. Please know that your concern has been heard, and were glad to confirm that your account has been successfully closed with satisfactory conclusion.

  
  Wishing you all the best!

• Review fromAlicia G

  Date: 09/08/2025

  1 star
  Do not do business with this company! They failed to remove wasp nests and we decided to drop our service. We received phone confirmation and an email confirmation that they would not charge us. However, they are continuing to charge us a large fee for no service. Save your money and do not go with this company! Be careful because you will not receive services and be charged a large $500 fee for canceling service. They do not stand behind their work. Also, its very hard to reach them via phone. They do not pick up or they hang up if they hear that you would like to cancel your service.
  

  Ecoshield Pest Control

  Date: 09/15/2025

  Hi ******

  Thank you for sharing your experience.
  Were truly sorry to hear about the frustration you've encountered. We understand how important it is to feel confident in both the service and communication you receive. While we cant confirm all the details publicly, our goal is always to provide reliable, pest-free solutions backed by our 100% Service Guarantee.

  
  Wed like to look into this further and help resolve any outstanding concerns. If you havent already, please reach out to us at *********************************************** so we can locate your account and assist you directly.
  Thank you again for your feedbackwere here to help.

• Review fromJames C

  Date: 09/06/2025

  1 star
  Worst experience ever with a service supplier. DO NOT let them walk on your property. They are definitely using ambulance chasing tactics. They were very pushy, rude, no follow-up, and no communication. When we tried to get our money back, which by the way they NEVER completed the 1st service, my credit company held up their contract. I hope their CEO chokes on my remittance. DO NOT contract them for pest control, EVER!!!
  

  Ecoshield Pest Control

  Date: 09/08/2025

  Hi, thank you for taking the time to share your experience.
  Were truly sorry to hear that your interaction with our team felt frustrating. Thats never the experience we want for any customer, and we take feedback like this very seriously.
  Weve tried locating your account using the name and email associated with your review, but unfortunately, we werent able to find a match. Wed really appreciate the opportunity to look into this further and make things right. Please reach out to us at *********************************************** with your service address or account details so we can assist you directly.
  Were committed to resolving concerns and ensuring every customer feels heard and supported. Thank you again for bringing this to our attention.

• Review fromJason M

  Date: 09/04/2025

  1 star
  This company's business model is built on high pressure sales and cancellation fees. I'm upset that I fell for it, and I hope I've learned my ******* If you haven't already signed up, and are looking for services, find them elsewhere.
  

  Ecoshield Pest Control

  Date: 09/09/2025

  Hi, thank you for sharing your feedback.

  
  Were sorry to hear this has been a frustrating experience. At EcoShield, we aim to provide clear communication during signup, including a two-step confirmation process that reviews all terms, including the early termination fee. We understand that unexpected charges can be upsetting, and were here to help clarify any concerns.
  
  We appreciate your time and the opportunity to make things right.

• Review fromDeborah K

  Date: 09/04/2025

  1 star
  This is the second time a representative has come to my home and told my neighbors I was a friend, had signed up, or as in my case last night told my grieving neighbor he was working for me! I do not want Echo Shield at my property ever again. I will call police for trespassing.
  

  Ecoshield Pest Control

  Date: 09/09/2025

  Hi, thank you for sharing your feedback.

  We understand how important it is to feel comfortable and respected in your own neighborhood. While were unable to verify the details of this interaction, we want to ensure your concerns are addressed appropriately. We have done an internal review and found that you were a customer in 2021. 

  Per your request, we have added you to our internal Do-Not-Contact list. We appreciate you taking the time to reach out and welcome the opportunity to follow up directly.

• Review fromalka p

  Date: 08/25/2025

  1 star
  Misleading Sales Practices and ********************* I signed up for what was supposed to be an eco-friendly service with four contracted visits. However, I quickly realized the sales tactics were extremely pushy and not fully honest about the terms especially the cancellation policy and early termination fees. I tried to cancel after the first treatment but was told I would have to pay a $250 penalty, something that was never clearly explained to me upfront.I called customer service multiple times to resolve the billing issues, but they were unhelpful and made it seem like everything was my fault. It was extremely frustrating they completely forgot the basic principle that the customer is always right. The representatives gave me a hard time and showed no willingness to work with me.Its clear that this company needs to better train their sales team and improve their customer service. Based on my experience and similar reviews Ive read, I would not recommend this service to anyone.
  

  Ecoshield Pest Control

  Date: 08/26/2025

  Hi ****, thank you for sharing your feedback.

  Were truly sorry to hear that your experience felt frustrating and unclear. We understand how important it is to feel confident in the services you sign up for, and we appreciate you bringing these concerns to our attention.

  Our signup process includes a verbal review of the agreement, a digital copy sent via email, and a final confirmation via text to ensure transparency. The early termination fee is part of that agreement, but wed be happy to walk through the details with you and explore any options available.

  Please email us at ******************************** so we can assist you directly and work toward a resolution.

  Thank you again for giving EcoShield a try.

  Via I.

• Review fromBill C

  Date: 08/18/2025

  5 stars
  Very responsive and comprehensive service. Much better than previous company. Sprayed for spiders, removed all webs from whole exterior, set bait traps exterior and crawl space and place pellets for slug control. Nice crew.
  

  Ecoshield Pest Control

  Date: 08/19/2025

  Hi ****, thank you so much for your thoughtful review!

  Were glad to hear that you had a positive experience with our team and that the service exceeded your expectations. Its great to know the crew was responsive, thorough, and addressed your pest concerns with care and professionalism.

  We truly appreciate your trust in EcoShield and look forward to continuing to protect your home. If you ever need anything, were just an email away at ***********************************************.

  Thanks again for choosing us!

  Via I.