Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  607 Industry Dr Seattle, WA 98188-3407

• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a door to door guy who suckered me into trying the service. I was told no cancellation fee and can cancel at any time. I signed a document electronically and used the service 2x. I decided to cancel because it had no appreciable difference on pests in the area. They charged me a cancellation fee when I cancelled and I spoke to them about it and they showed me a doctored document where they had copy/pasted my signature, including the white background they took it from - there was no deviation at all, I could tell they copy/pasted it around the document. That's fraud. I was never shown the cancellation fee section (3rd c/p signature), it was not present in what I signed. When I called they could have resolved the issue by not charging a fee, I even pointed out that the document was doctored. They declined. So I'm complaining about it. Do not choose these guys for any reason.

  

  Business Response

  Date: 08/06/2025

  Dear *****,
  Thank you for sharing your experience with us. We truly regret that you feel misled by one of our team members, as this is never our intention. We strive to provide clear and transparent communication in all of our interactions, and we sincerely apologize if we did not meet your expectations in this regard.
  Our goal is always to ensure that our customers are fully informed and confident in the services we offer. We follow a thorough three-step verification process during sign-up to maintain transparency:
  Verbal Agreement: Our representatives are trained to clearly explain the terms of the service agreement during the initial conversation.
  
  
  Written Confirmation: A copy of the signed agreement is sent to the customer on the same day for review, along with a 3-day cancellation window to allow time for reconsideration.
  
  
  Welcome Text: This message includes a summary of the service plan, as well as information about the Early Termination Fee and the implications of early cancellation. It clearly states that if you cancel after the 3-day window or before the contracts end, the Early Termination Fee will apply.
  
  
  Upon reviewing your account, I can confirm that these steps were followed, and we received a 1 response to the welcome text, indicating agreement to the terms. As a result, the Early Termination Fee is valid and unfortunately cannot be refunded at this time.
  That said, I fully understand your concerns and take them seriously. We want to ensure that your experience is addressed appropriately, and we are more than willing to investigate this matter further. If you can provide any proof, such as a video or screenshot of a conversation with our technician stating that you could cancel at any time, we would be happy to review it. Additionally, if you could provide a copy of your signature for us to verify, we will carefully look into this and explore any further steps that may be available.
  We truly appreciate your understanding and patience as we work to resolve this matter. Please dont hesitate to reach out if you have any questions or additional information to share.
  Best regards,
  
  

  Customer Answer

  Date: 08/09/2025

   
  Complaint: 23684383
  
  I am rejecting this response because: It is lacking in factual detail. I have a "contact" sent by the company which is clearly just a PDF they made with my one real signature copy pasted over the 2 sections that retroactively mention penalties. I did not see them. Not once. And again verbally I was told there were no consequences of cancellation. These are facts. I have the pdf to prove it.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st issue: Tried to contact Ecoshield to remove hornet nest. Put on hold for over 20 minutes and finally hung up. Called another pest control company and they answered promptly and we arranged for a service for the next day. 2nd issue: Tried to cancel account/service via Email and the response was cannot cancel via Email and must call the number we called originally.

  

  Business Response

  Date: 07/25/2025

  Dear *******,

  Were sorry to hear about your recent experience and appreciate the opportunity to respond. We understand how frustrating long wait times can be, and were reviewing our phone support performance to prevent future delays. While our policy requires cancellations to be processed by phone for verification purposes, we recognize this caused additional inconvenience.

  Your account was officially closed as of July 22, 2025, and no further services or charges will occur. If theres anything else we can assist with, please feel free to contact us directly at ***********************************************.

  Regards,

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The door to door salesman from EcoShield came by our house and solicited us into signing up for a service which he said we can "cancel anytime". Before he was even done soliciting other houses in our neighborhood (within an hour after he came by our house), I texted him back and let him know thanks but we aren't interested at this time and would like to cancel. He assured me he would "take care of it" and cancel it for us. Then, much to our surprise, EcoShield came by and provided a service within a few days. I again told him "hey we asked you to cancel we never wanted this service" and again he stated he would "take care of it for us". Again, he never did. Then we received a SECOND service within a month, without explanation and were once again charged. I called the salesman AGAIN and he finally agreed to cancel for us. He then footed us with a huge cancellation fee of $266.25. In total they are trying to bill us $649.65 for two services we never wanted and for a massive cancellation fee. To make matters worse, I called their customer service 6/17/25 and sent all text communication evidence with their salesman and she assured me all charges would be cancelled and to just give it a few business days and not to worry. Now, it is 7/22/25, and they are still trying to bill me for $649.65. I want the refund they assured me for the full amount as we never wished to move forward with this business to begin with and notified them within an hour of them pressuring us into signing that we didn't wish to move forward. And they told us not a problem they would handle it for us. Still waiting...

  

  Business Response

  Date: 07/24/2025

  Hi *******,
  
  Thank you for reaching out, and please accept our sincere apologies for the inconvenience you've experienced. We appreciate the opportunity to assist you.
  
  Ive reviewed the screenshot you provided, and you are correct it shows that you submitted a cancellation request on the same day you signed up for our service. However, please note that our sales team is dedicated solely to onboarding and does not handle cancellations directly. As outlined in the welcome text message sent to you on the day of your enrollment, cancellation requests must be finalized by calling our support line at ************.
  
  That welcome message also included three key points of your service agreement:
  1. The type of contract you signed,
  2. The ***************** scheduled to occur 3045 days after your initial service,
  3. The proper process for canceling your service.
  
  I also confirmed that you responded to the welcome message, which indicates agreement with the terms and conditions. That said, its also true that our team member should have escalated your cancellation request internally, and I apologize that this step was missed.
  
  While we regret that youve chosen to cancel your service, I want to assure you that your account has now been fully credited and canceled, with no outstanding balance remaining.
  
  If you have any further questions or need additional support, please dont hesitate to reach out.
  
  Warm regards,  

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began service with Echo shield on April 24th. The salesman/tech that came to my house was informed that we would be moving and would inquire his services when we moved, to which he responded that if we sign up he would service our new property for free as long as we paid for the initial service (which he said would only be around 174, and failed to mention the 174 dollar charge the following month). Besides not telling me about the charge that would happens the next month, when we did move, I called the company to get my property serviced and they told me that they would not be able to service it for free. When I asked to speak to the employee who signed me up, they told me I could not have his contact information, and they would have him contact me (which he never did). Now when attempting to cancel my service because they would not service me for free, I find out that I signed for a 12 month contract and there would be a 275 dollar fee, which was also not told to me. This complaint is being filled because of the dishonest tactics the company employee used to get me to sign this terrible contract. Now I have to pay $275.75 to cancel. The employee that helped me cancel did try and help me by giving me discounts for continuing my service, but that does not help as they have already lost my trust. They should really train their employees to be honest and let people know what they are signing up for.

  

  Business Response

  Date: 07/22/2025

  Dear *****,
  
  Thank you for sharing your concerns. We appreciate the opportunity to clarify your account details.
  
  Our records show that you signed up for recurring quarterly pest control services on April 24, 2025, and agreed to a 12-month service plan. This agreement was confirmed through our three-step process: a digital contract, a welcome email outlining the plan, and a confirmation text sent shortly after enrollment. While we understand you recall being told the new home could be serviced at no charge, our records, including the signed agreement and welcome materials, reflect the standard terms of a recurring service plan with applicable fees for all treatments beyond the initial visit.
  

  If you have any documentation that supports a different agreement or terms, we welcome you to share it with us at ******************************** for further review.
  

  Reagards,

• Initial Complaint

  Date:07/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has multiple times disturbed my house soliciting business even though we have a clear "no soliciting" sign posted.Their representative hid his face from my camera with his hat.July 5, 2025 2:15pm When asked to leave, they became disrespectful, and stood on my sidewalk for multiple minutes behaving and talking disrespectfully in a condescending tone, until i again asked them to leave.

  

  Business Response

  Date: 07/09/2025

  Thank you for bringing this to our attention. We understand your concern regarding the unwanted solicitation and the behavior you described. We take these matters seriously and want to ensure your experience is addressed appropriately.
  To escalate this to the local sales manager and prevent any future contact, please provide your full address. Once received, we can add your location to our internal Do Not Contact list and follow up with the representative involved. We appreciate your help in allowing us to take the necessary steps to resolve this.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your door to door sales **** are literally banging on my door either in the late evening (after 9pm) or multiple times during the work day, and I work from home. It is obnoxious and inconsiderate and certainly not a way to win my business. Today (6/30) they knocked 2 different times both times I answered as I did not appreciate the continued banging - and both times I was on work calls and explained this to the sales ***. **** though your sales *** saw me on the phone and I told him I was on a work call he would not stop talking! Again - this is NOT a way to win business. Additionally, I did not have any ants on my front porch when I went out this morning to water my plants, now all of a sudden I have ants??!! I do NOT want your **** coming to my house again! Please stop harassing the residents of Seattle!

  

  Business Response

  Date: 07/03/2025

  Hi *******,

  Thank you for bringing this to our attention. We understand how disruptive repeated visits can be, especially during work hours or late in the evening. We take these concerns seriously and want to assure you that weve added your address to our internal Do Not Contact list to prevent any future visits from our representatives.
  We appreciate you sharing your experience so we can continue to improve our outreach practices. If you have any further concerns or if theres anything else we can do to assist, please dont hesitate to let us know.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They ignore us when we tell them to leave our property and keep talking. We have asked them not to come back multiple times and they continue coming to our property and trying to sell us their services. This is becoming borderline harassment.

  

  Business Response

  Date: 06/30/2025

  Thank you for bringing this to our attention.
  We understand how repeated visits can be frustrating, especially after youve expressed a clear request not to be contacted. We have added your address to our internal Do Not Contact list to help ensure that no further visits occur from our representatives.
  If there is anything more we can do or if you'd like to discuss this further, were available and willing to help.

  Customer Answer

  Date: 07/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:06/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled services because I had to move and sell the house suddenly for safety reasons. I talked with someone via text, email and phone. For the past three weeks they have contacted me daily to say I need to call them to complete the cancellation. I called yesterday to let them know that the resident of the home has died and to stop calling about pest services as it is emotionally upsetting. The phone calls continue. Please stop calling.

  

  Business Response

  Date: 06/26/2025

  Hi *******,
  Thank you for taking the time to share your experience. We understand that this has been a difficult situation, and we truly appreciate you bringing it to our attention.
  Our cancellation process is designed to ensure that we clearly understand each customers needs and see if there's anything we can do to assist before closing an account. That said, we recognize that in some cases, continued outreach may not feel helpful. We regret any added frustration this may have caused during an already challenging time.
  After reviewing your account, we can confirm that the service was officially closed as of June 18, 2025. Additionally, the Annual Commitment Discount Fee was waived as a courtesy, and there is no remaining balance on your account.
  We wish you the very best moving forward and appreciate the opportunity to address your concern.

  Customer Answer

  Date: 06/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was a customer for 2 years as of August 2025. I am not aware of any fee for cancelling, I did not sign a contract stating such this year. Buyer beware. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I agreed to have EcoShield service my yard, if I signed an agreement I was under the understanding that it was just 1 time fee for the service. I never in my right mind would have or did sign anything for continued billing of my checking account. When I called for an explaination, they sent me a copy of all of the billing and after the first amount they billed me, which was supposed to be for 3 months service (quarterly) they billed me again the following month. I had no email saying they were billing me for this or do I understand why they billed me 2 months in a row. To end this dispute they need to take that charge off then we are even and this dispute is over.

  

  Business Response

  Date: 06/18/2025

  Hi ********,

  Thank you for reaching out. Our records show that on 4/29 you confirmed the upcoming quarterly service scheduled for 5/2, which was completed as agreed. This service was part of the recurring plan outlined in the agreement sent at the start of service, which includes regular treatments and billing unless canceled.

  Because the 5/2 visit was confirmed and completed, and the agreement reflects a recurring service model, the associated charge remains valid.

  Thank you,

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A solicitor came to our property advertising their services. We agreed on the scope of work and payment (two visits for $180 each) with an option to cancel further services afterwards. The ********** that arrived for the first visit refused to do the work that was agreed upon claiming that the sales person was new and didn't know what services were offered. The second ********** didn't provide the agreed upon service either. Upon calling their customer service we were told that closing the account and terminating the agreement would cost us $250 and if we didn't pay we would need to keep paying $180 every two months. These terms of termination were indeed written down in an agreement that the solicitor gave us to sign, however he verbally misrepresented them. Ultimately this feels like a fraud scheme because:1. the sales person misrepresented the terms of the agreement 2. the sales person never communicated the scope of work to the **********s 3. the **********s didn't perform the work that was agreed on 4. the agreement was designed to introduce recurring fees that are difficult to cancel 5. terminating the agreement with the customer service was extremely time consuming and resulted in another fee that will result in a credit card charge In conclusion EcoShield is attempting to take $626 for a service they never provided through predatory sales techniques, misleading terms and agreements, claimed lack of communication between **********s and sales and particularly unhelpful customer service.

  

  Business Response

  Date: 06/11/2025

  Hi Jedrzej,

  Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your concerns regarding the service expectations and agreement terms. While the signed agreement included the cancellation fee, we recognize that the way the information was communicated fell short of your expectations. As an act of goodwill, weve waived the cancellation fee in full and closed your account to prevent further charges.

  Thank you.