Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  607 Industry Dr Seattle, WA 98188-3407

• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried the Ecoshield pest control at my property and not satisfied with their service. After 9 months I called to complain that their service did not work. I want to cancel the service.Their representative told me I have to complete a year of service. Since I was not satisfied, he will give me a discount on the last service and the contract will be cancelled. I had no choice but to agree. I paid for the last service on Feb 8th, 2025.But after all of that, they showed up at my property and do it when I was not home. i did not approve it but they charged me for the service any way. I told them I did not approve and not responsible. Now they used a collection agency and they have been bothering. I have paid a total of $959.85 (4/15/2024 $197.97, 5/13/2024 $197.97, 8/15/2024 $197.97, 11/11/2024 $197.97 and last payment was ****** on 2/8/2025).

  

  Business Response

  Date: 10/16/2025

  Dear Son,
  
  Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you've encountered.
  At EcoShield, we strive to bring peace of mind and satisfaction to every customer. Our records show that youve been a loyal customer for a full year, and we truly appreciate your commitment. We do send notifications ahead of each scheduled service to ensure transparency and convenience.
  
  As a gesture of goodwill and in recognition of your loyalty, we have decided to waive the remaining balance on your account. You will not be responsible for any further charges, and we will ensure that no additional collection efforts are made.
  
  Thank you again for your feedbackit helps us improve and serve our customers better. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Warm regards,
  
  -***** *.

  Customer Answer

  Date: 10/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Son Van

   

• Initial Complaint

  Date:10/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contracted with EcoShield for pest control for years and requested suspended service for the winter of *********, telling EcoShield I would let them know when to resume. EcoShield ignored my request and performed service even though I had specifically told them not to do so. I have this all documented via text messages. I also talked to them by phone to say not to perform service. EcoShield ignored my request and performed service in March 2025. The company has pursued payment and finally now sent their demand to a collection's agency, A.R.M. Solutions. I do not intend to pay for service I explicitly asked them not to do. Service was for rental property located at ************************************ 

  

  Business Response

  Date: 10/16/2025

  Hi ***, 
  
  Thank you for sharing your feedback.
  
  Were sorry to hear about the confusion regarding your service suspension request. Our records show that your account was canceled on June 13, 2023, and reinstated on August 2, 2024, with service resuming on August 5. On January 3, 2025, you requested to cancel, and on January 6, you spoke with an agent to postpone service until spring. At that time, you agreed to a reduced rate of $99 and a ************* date, which was confirmed via email.
  When you responded to the February 27 appointment reminder declining service, we reiterated the agreed postponement and asked how youd like to proceed. As we did not receive a response, service was completed on March 4. Your account was closed following your cancellation request on March 7.
  
  We understand this situation has been frustrating, and we appreciate your communication. After reviewing the account, the final balance of $109.49 reflects a valid charge for the service performed. If you have any further questions, were here to help.
  
  Thank you again for your feedback. We remain committed to helping every customer achieve a pest-free home.
  
  -**** *.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up based on the fact that the *** told us he had just finished with our good neighbor and signed him up and did service at his house. We very recently became aware that what we were told was a lie. We don't want to do business with a company that has such immoral sales tactics. I called them today, was not allowed to speak to a manager, the *** I spoke with said it wouldn't make any difference and kept.offering a cheaper price. I told him this us principle, not money, I ended up FORCED to take a cheap rate and continue on or else I would have to pay a $250.00 cancelation fee. He also defended the lying employee that he was trying to make a sale and he does really good getti g accounts for the company. Left the phone call with no other choice than to do what he said and then cancel the service when the 12 months are over.

  

  Business Response

  Date: 10/02/2025

  Hi *****,

  Thank you for sharing your feedback.
  Were truly sorry to hear about your experience and understand how frustrating this situation must feel. While we strive to ensure every interaction reflects our commitment to integrity and service, we take concerns like yours seriously. Our signup process includes a verbal review, a copy of the agreement sent by email, and a final confirmation via text to help ensure clarity and transparency. The early termination fee is part of that agreement and is reviewed during that process.

  We appreciate you speaking with our team, and its our understanding that a price adjustment was made to help make things right. If theres anything more we can do to support you, please dont hesitate to reach out.

  Were committed to earning your trust and helping you maintain a pest-free home.

  -***** *.

  Customer Answer

  Date: 10/02/2025

   
  Complaint: 23960075
  
  I am rejecting this response because: this is a form response, automatically generated. I replied to it and received no response. I will not accept this as resolve. They lied to us to get us to sign on, the contract should be canceled. I let them know thar if they aren't contacting me to cancel this ill begotten contract to please leave me alone. The other review that says they use ambulance chaser techniques...I agree with that. 

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my initials on the **** work phone thinking that it was an invoice or workorder. Those initials showed up in my email at the bottom of a contract, a contract I had not seen. I was assured by my *** that only one charge of ****** would be agreed upon for pest services. I didnt want continuing services. The contract that I hadnt seen, now made me accountable for 5 payments of ******. This is an unscrupulous practice

  

  Business Response

  Date: 10/01/2025

  Hi ******,
  
  Thank you so much for taking the time to share your experience.
  
  Were genuinely sorry for the confusion and stress this situation has caused. Its never our intention for a customer to feel misled or pressured, and we understand how upsetting it must have been to see unexpected charges tied to a contract you hadnt reviewed. Our 3-step signup processwhich includes a verbal explanation, an emailed copy of the agreement, and a final text confirmationis designed to ensure clarity and consent before any service begins.
  
  That said, we truly appreciate you bringing this to our attention, and as a gesture of goodwill, were glad to confirm that your account has been successfully closed with a satisfactory resolution. If theres anything more we can do to support you, please dont hesitate to reach out.
  
  Wishing you all the best moving forward.
  
  -**** *.

• Initial Complaint

  Date:09/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simply a predatory company. Salespeople go door-to-door. Very insistent, very pushy. Charged me a ridiculous amount for initial visits, so I wanted to cancel any additional work. I was never told about a cancellation fee (how can you read contracts on a cell phone?) but they hit me with that when I called. It was $250, for absolutely nothing. I want these people out of business.....

  

  Business Response

  Date: 09/19/2025

  Dear *****,

  Thank you for your feedback. We regret that your experience did not meet expectations and apologize for any frustration caused.

  Please note that all customers are entitled to a three-day right of rescission, allowing cancellation within three business days of signingwithout incurring a termination fee. This is outlined in the agreement, though we understand that reviewing documents on mobile devices can be challenging.

  We appreciate your input and are continuously working to improve clarity and service. If you would like to discuss your account further, we are here to assist.

  Sincerely,
  -***** *.

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23907187
  
  I am rejecting this response because:   Three days to cancel is ridiculous, as there's been no service yet at that time.   I had no clue that I would bee charged something approaching $600 for two visits, and I was never informed as to any cancellation fees.    The guy scrolled right on past any verbage, insisting my signature was just agreeing to the initial service.  

  I did not see any cancellation fees, was never told, yet had to listen to this woman give me a straight out lie - insisting that I pay $250 immediately.  

  I stand by my statement that this company is predatory, uses misleading tactics, and does not inform anyone of cancellation fees.  I guess I was "lucky", as I hear these incredible fees could actually be as much as $500!   

  
  

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ant treatment and retreatments didnt work. Technicians cancelled for 8/22 inspection and 8/27 treatment. The 8/22 technician never came and EcoShield said I never scheduled the technician for 8/22, even though I have proof that I spoke to them on the phone on 8/15 pm for 9 minutes when they confirmed the 8/22 technician verbally. The company has overseas operators who are difficult to understand.

  

  Business Response

  Date: 09/12/2025

  Hi *****,

  thank you for sharing your experience with us.
  Were sorry to hear about the challenges you've faced with your ant treatments and scheduling. While our records confirm that the contract was signed through our standard 3-step verification processverbal review, email confirmation, and text replywe understand that scheduling issues can be frustrating. As a gesture of goodwill, weve waived the early termination fee of $250.

  
  We also regret the confusion around your 8/22 inspection and 8/27 treatment. We strive to provide clear communication, and we appreciate you bringing the phone call from 8/15 to our attention. Your feedback about our overseas operators is noted, and were continuously working to improve our customer service experience.

  
  Our goal is always to deliver reliable, pest-free solutions, and were here to help make things right. If theres anything more we can do, please dont hesitate to reach out.

  
  Thank you again for your feedback.

• Initial Complaint

  Date:08/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 24, 2025 Eco Shield came and knocked down 5 bees nest that were under the eves. They left them on the ground. I called and complained and was told they would get them in 3 weeks with their repeat visit! When I signed up for the service they had stated they would return promptly if there were any problems with their work. I had children over and could not chance them stepping on one, so I had to do what I paid EcoShield to do. In addition, they have not done anything for the ant or spider problem though they said this was part of their service. The second visit was treating for spiders and ants. There are spider nests and webs all over the house siding and an ant infestation inside after their "treatment." They had promised they would prevent this from happening. The slick talking young man came to my door, that of an elderly woman, and promised to take care of any pests. He also claimed they will return if anything is not done right. WRONG. They have not lived up to their contractual agreement, and I am not going to be scammed into paying an "early termination" fee. Had they done their job, I would be doing business with them. I have paid twice for shoddy work, and that ends now.

  

  Business Response

  Date: 08/29/2025

  Hi *******,
  Thank you for reaching out and sharing your concerns. I sincerely apologize for any inconvenience you've experienced. We are committed to delivering thorough and effective service, and our technicians are trained to go above and beyond to meet our customers expectations.
  Upon reviewing your account, I noted that your initial service took place on April 24, 2025. You then contacted us on May 7, 2025, regarding a wasp that had been knocked down by the technician but not removed. As our representative noticed that you already had an egg cycle service scheduled for May 27, it was suggested that the technician address the issue during that visitand I understand you agreed to this plan.
  Following the May 27 service, we did not receive any further concerns or feedback until August 22, 2025, when a reminder was sent for your next scheduled service on August 25. I completely understand your frustration, and I want to assure you that,if only had we been made aware of any ongoing issues, we would have gladly scheduled a follow-up as part of our 100% service guarantee. This guarantee allows for complimentary touch-up or follow-up services between regular visitswe just need to be informed so we can take prompt action.
  Regarding the early termination fee, it is part of the agreement established at the beginning of your service plan. That being said, we truly appreciate how respectful and kind you were in your communication with our team. As a gesture of goodwill, Id like to offer you a 50% discount on the early termination fee.
  We sincerely value you as a customer. If you ever decide to return to our services in the future, we would be more than happy to welcome you back and ensure your satisfaction.
  Thank you again for the opportunity to serve you. Please dont hesitate to reach out if you have any further questions or if there's anything else we can assist you with.
  Warm regards,
  
  

  Customer Answer

  Date: 09/10/2025

  *******:
  The situation is not resolved. The work was shoddy and incomplete. I still had all the wasp nests, spider nests and sugar ant infestations. I called and complained about the wasp nests that were knocked to the ground -and was told they could not come out for 3 weeks. This was NOT acceptable to me then or now! I told Ecoshield to come out as they said they would if there was a problem. I was told that was impossible. I had to wait 3 weeks. This was not acceptable to me then or now. Is this what one can expect from EcoShield? The second visit was supposed to eliminate the spider and ant problem. Subsequent to this "treatment" with a "swiffer" type mop - there are spider nests all over my siding. I had two sugar ant infestations this summer. The first and second visits were shoddy - and did not get the job done. By the time I was told there would be a third visit, it was clearly evident the second visit was also shoddy. EcoShield has not lived up to their part of the contract. Thus it is broken. Good riddance. You have taken FULL ADVANTAGE of this elderly woman, and I am going to let everyone know to stay away from your EcoShield.
  
  Sincerely,
  ******* ****
  

  
  

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a door to door guy who suckered me into trying the service. I was told no cancellation fee and can cancel at any time. I signed a document electronically and used the service 2x. I decided to cancel because it had no appreciable difference on pests in the area. They charged me a cancellation fee when I cancelled and I spoke to them about it and they showed me a doctored document where they had copy/pasted my signature, including the white background they took it from - there was no deviation at all, I could tell they copy/pasted it around the document. That's fraud. I was never shown the cancellation fee section (3rd c/p signature), it was not present in what I signed. When I called they could have resolved the issue by not charging a fee, I even pointed out that the document was doctored. They declined. So I'm complaining about it. Do not choose these guys for any reason.

  

  Business Response

  Date: 08/06/2025

  Dear *****,
  Thank you for sharing your experience with us. We truly regret that you feel misled by one of our team members, as this is never our intention. We strive to provide clear and transparent communication in all of our interactions, and we sincerely apologize if we did not meet your expectations in this regard.
  Our goal is always to ensure that our customers are fully informed and confident in the services we offer. We follow a thorough three-step verification process during sign-up to maintain transparency:
  Verbal Agreement: Our representatives are trained to clearly explain the terms of the service agreement during the initial conversation.
  
  
  Written Confirmation: A copy of the signed agreement is sent to the customer on the same day for review, along with a 3-day cancellation window to allow time for reconsideration.
  
  
  Welcome Text: This message includes a summary of the service plan, as well as information about the Early Termination Fee and the implications of early cancellation. It clearly states that if you cancel after the 3-day window or before the contracts end, the Early Termination Fee will apply.
  
  
  Upon reviewing your account, I can confirm that these steps were followed, and we received a 1 response to the welcome text, indicating agreement to the terms. As a result, the Early Termination Fee is valid and unfortunately cannot be refunded at this time.
  That said, I fully understand your concerns and take them seriously. We want to ensure that your experience is addressed appropriately, and we are more than willing to investigate this matter further. If you can provide any proof, such as a video or screenshot of a conversation with our technician stating that you could cancel at any time, we would be happy to review it. Additionally, if you could provide a copy of your signature for us to verify, we will carefully look into this and explore any further steps that may be available.
  We truly appreciate your understanding and patience as we work to resolve this matter. Please dont hesitate to reach out if you have any questions or additional information to share.
  Best regards,
  
  

  Customer Answer

  Date: 08/09/2025

   
  Complaint: 23684383
  
  I am rejecting this response because: It is lacking in factual detail. I have a "contact" sent by the company which is clearly just a PDF they made with my one real signature copy pasted over the 2 sections that retroactively mention penalties. I did not see them. Not once. And again verbally I was told there were no consequences of cancellation. These are facts. I have the pdf to prove it.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st issue: Tried to contact Ecoshield to remove hornet nest. Put on hold for over 20 minutes and finally hung up. Called another pest control company and they answered promptly and we arranged for a service for the next day. 2nd issue: Tried to cancel account/service via Email and the response was cannot cancel via Email and must call the number we called originally.

  

  Business Response

  Date: 07/25/2025

  Dear *******,

  Were sorry to hear about your recent experience and appreciate the opportunity to respond. We understand how frustrating long wait times can be, and were reviewing our phone support performance to prevent future delays. While our policy requires cancellations to be processed by phone for verification purposes, we recognize this caused additional inconvenience.

  Your account was officially closed as of July 22, 2025, and no further services or charges will occur. If theres anything else we can assist with, please feel free to contact us directly at ***********************************************.

  Regards,

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The door to door salesman from EcoShield came by our house and solicited us into signing up for a service which he said we can "cancel anytime". Before he was even done soliciting other houses in our neighborhood (within an hour after he came by our house), I texted him back and let him know thanks but we aren't interested at this time and would like to cancel. He assured me he would "take care of it" and cancel it for us. Then, much to our surprise, EcoShield came by and provided a service within a few days. I again told him "hey we asked you to cancel we never wanted this service" and again he stated he would "take care of it for us". Again, he never did. Then we received a SECOND service within a month, without explanation and were once again charged. I called the salesman AGAIN and he finally agreed to cancel for us. He then footed us with a huge cancellation fee of $266.25. In total they are trying to bill us $649.65 for two services we never wanted and for a massive cancellation fee. To make matters worse, I called their customer service 6/17/25 and sent all text communication evidence with their salesman and she assured me all charges would be cancelled and to just give it a few business days and not to worry. Now, it is 7/22/25, and they are still trying to bill me for $649.65. I want the refund they assured me for the full amount as we never wished to move forward with this business to begin with and notified them within an hour of them pressuring us into signing that we didn't wish to move forward. And they told us not a problem they would handle it for us. Still waiting...

  

  Business Response

  Date: 07/24/2025

  Hi *******,
  
  Thank you for reaching out, and please accept our sincere apologies for the inconvenience you've experienced. We appreciate the opportunity to assist you.
  
  Ive reviewed the screenshot you provided, and you are correct it shows that you submitted a cancellation request on the same day you signed up for our service. However, please note that our sales team is dedicated solely to onboarding and does not handle cancellations directly. As outlined in the welcome text message sent to you on the day of your enrollment, cancellation requests must be finalized by calling our support line at ************.
  
  That welcome message also included three key points of your service agreement:
  1. The type of contract you signed,
  2. The ***************** scheduled to occur 3045 days after your initial service,
  3. The proper process for canceling your service.
  
  I also confirmed that you responded to the welcome message, which indicates agreement with the terms and conditions. That said, its also true that our team member should have escalated your cancellation request internally, and I apologize that this step was missed.
  
  While we regret that youve chosen to cancel your service, I want to assure you that your account has now been fully credited and canceled, with no outstanding balance remaining.
  
  If you have any further questions or need additional support, please dont hesitate to reach out.
  
  Warm regards,  

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******