Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  607 Industry Dr Seattle, WA 98188-3407

• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I agreed to have EcoShield service my yard, if I signed an agreement I was under the understanding that it was just 1 time fee for the service. I never in my right mind would have or did sign anything for continued billing of my checking account. When I called for an explaination, they sent me a copy of all of the billing and after the first amount they billed me, which was supposed to be for 3 months service (quarterly) they billed me again the following month. I had no email saying they were billing me for this or do I understand why they billed me 2 months in a row. To end this dispute they need to take that charge off then we are even and this dispute is over.

  

  Business Response

  Date: 06/18/2025

  Hi ********,

  Thank you for reaching out. Our records show that on 4/29 you confirmed the upcoming quarterly service scheduled for 5/2, which was completed as agreed. This service was part of the recurring plan outlined in the agreement sent at the start of service, which includes regular treatments and billing unless canceled.

  Because the 5/2 visit was confirmed and completed, and the agreement reflects a recurring service model, the associated charge remains valid.

  Thank you,

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A solicitor came to our property advertising their services. We agreed on the scope of work and payment (two visits for $180 each) with an option to cancel further services afterwards. The ********** that arrived for the first visit refused to do the work that was agreed upon claiming that the sales person was new and didn't know what services were offered. The second ********** didn't provide the agreed upon service either. Upon calling their customer service we were told that closing the account and terminating the agreement would cost us $250 and if we didn't pay we would need to keep paying $180 every two months. These terms of termination were indeed written down in an agreement that the solicitor gave us to sign, however he verbally misrepresented them. Ultimately this feels like a fraud scheme because:1. the sales person misrepresented the terms of the agreement 2. the sales person never communicated the scope of work to the **********s 3. the **********s didn't perform the work that was agreed on 4. the agreement was designed to introduce recurring fees that are difficult to cancel 5. terminating the agreement with the customer service was extremely time consuming and resulted in another fee that will result in a credit card charge In conclusion EcoShield is attempting to take $626 for a service they never provided through predatory sales techniques, misleading terms and agreements, claimed lack of communication between **********s and sales and particularly unhelpful customer service.

  

  Business Response

  Date: 06/11/2025

  Hi Jedrzej,

  Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your concerns regarding the service expectations and agreement terms. While the signed agreement included the cancellation fee, we recognize that the way the information was communicated fell short of your expectations. As an act of goodwill, weve waived the cancellation fee in full and closed your account to prevent further charges.

  Thank you.

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original payment included 2 visits. The salesperson ******* lied that he was the co-owner, lied about having several clients in the sub-division and lied that the second visit was included in the first $190.64 payment. They visited the second time and charged an additional $90.64 and was on site for 10 minutes.I have tried 5 times to contact them and get placed on eternal hold. This company needs to be shut down before they continue to lie and cheat other homeowners.

  

  Business Response

  Date: 06/04/2025

  Hi *******,

  We appreciate you bringing this to our attention. While your signed agreement outlines a 12-month subscription with recurring services billed separately including the service in question, we understand your frustration and are taking your feedback seriously.

  As an act of goodwill, were waiving the cancellation fee and closing out your account. If you have any further concerns or need confirmation of this adjustment, please contact us at ***********************************************.

  Thank you.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name:EcoShield Pest Solutions Seattle,LLC ________________________________________Complaint :I am seeking written confirmation from EcoShield Pest Solutions that I will receive and pay for a total of $800 plus tax for 4 services, including the initial May 2025 treatment, followed by three more in June, September, and December 2025 and no further services or charges will occur after December 2025.________________________________________Details:I began service with EcoShield Pest Solutions on May 9, 2025, and paid for the first treatment by check (copy attached). Based on my on-site agreement with representative *****, I agreed to 4 total services for the remainder of ******* avoid any misunderstanding, I sent EcoShield written correspondence on May 10 and May 13, 2025, clearly stating that I am authorizing and willing to pay for only 3 additional visits (June, September, and December 2025), and that the agreement should be considered fulfilled after those.I made it clear that I do not agree to a five-service plan or any pricing that adds up to $1,000, as referenced in my May 10 message to EcoShields representative, *****. My May 13 letter, which was included with the check payment, again emphasized that I am committing only to total 4 *********** this point, I simply want written confirmation from EcoShield that:I will receive and pay for 3 remaining services: June, September, and December ******* further services or charges will occur after December ******* account will be closed and fully settled after that final visit.I am trying to avoid any future confusion, auto-renewals, or billing disputes.________________________________________Resolution Requested:? Written confirmation that my contract ends after the December 2025 service ? No additional services or charges in 2026 or beyond ? Account considered closed and paid in full after the fourth service ________________________________________?? Attachments Included as uploaded

  

  Business Response

  Date: 05/20/2025

  Hi ****,
  Thank you so much for reaching out to us we genuinely appreciate you getting in touch! I understand that sometimes service details can be a little tricky to navigate, and I'm happy to help clarify everything about your account.
  You're currently enrolled in our ***************** with a 12-month contract. We always strive for complete clarity and transparency in all our terms and conditions, and I want to make sure you have a full understanding of your plan.
  To help visualize your service plan, here's a breakdown of the 5 billable services that complete your 12-month agreement:
  Initial Service: May 9, 2025
  Egg ************** June 2025 (This usually happens about ***** days after your initial treatment.)
  ********* Treatment: September 2025
  ********* Treatment: December 2025
  Final ***************** March 2026
  Once that final service in March 2026 is complete, please just reach back out to us, and we'll be happy to assist you with canceling the service.
  We absolutely understand that managing your budget is important, and we want to ensure you're aware of the support we've provided. I've had a look at your account, and I can confirm that we've already applied a 50% discount (before tax) to your upcoming ***************** in June.
  What's more, after your June ******** you'll also see a $25 price drop on your recurring *****************s. I noticed that you agreed to these beneficial terms on May 15, 2025, while you had a conversation with our representative, which is great!
  We truly value you as our customer, and while you still need to complete the 5 billable services as outlined, we also want to ensure your satisfaction every step of the way.
  Please remember that you're covered by our 100% service guarantee. This means if you're ever not completely satisfied with a treatment, you can request a complimentary follow-up service between any of your scheduled treatments (with the exception of the period between your initial and egg cycle treatments). Your peace of mind is important to us!
  I hope this helps clarify everything for ***, ****. Please don't hesitate to ask if anything is still unclear or if you have any more questions. We're here to help!
  Warmly,
  
  

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesman ignored a legally posted No Trespassing sign and proceeded to walk down my private road, some 1000 + feet to become verbally aggressive with my daughter, with high pressure sales tactics. To then proceed to argue with me, when told to leave my property. Salesman then proceeded to neighbors home and became verbally aggressive with a 12 year old child.

  

  Business Response

  Date: 05/14/2025

  Dear Better Business Bureau and **** *.,
  Thank you for bringing this matter to our attention. We take all feedback seriously and understand the concerns raised regarding this interaction.
  While our representatives are trained to engage professionally and respectfully in the communities we serve, we understand that not all outreach is welcomed. We would like to ensure that your household is not contacted again in the future. If you would be willing to confirm your full service address, we can promptly add it to our internal Do Not Contact list.
  We appreciate the opportunity to address your concerns and remain committed to improving our customer engagement practices.

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23313098
  
  I am rejecting this response because: this is nothing more than a form letter. This business does not take responsibility for violating the laws of WA state. Hundreds of complaints can be found on various sites, as indication to the unlawful and unethical business practices of this company. 
  
  Sincerely,
  
  **** K

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do companies like this really think harassing people in their home all day makes us WANT to use their service? Get off my porch, you could offer the best service in the world (you dont- the only thing that comes up when googling are people warning about your scammy service) and I will still never use you because you make me feel like I need to involve the authorities to get you off my property.

  

  Business Response

  Date: 05/09/2025

  Dear Ms. ******************* you for your message. We understand your concerns and take requests regarding contact preferences very seriously.
  To ensure your property is added to our internal Do Not Contact list, we kindly ask that you provide your full service address. Once we have that information, we will promptly update our records to prevent any future visits.
  We appreciate you bringing this to our attention and are committed to addressing it appropriately.

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business (EcoShield Pest Solutions) badgered my elderly parents into providing services. My parents fell for the initial sales pitch (after the salesman was very persistent), but later that day regretted the decision and texted to cancel the services. The salesman came back to their house and convinced them to let him do the outdoor spraying and then spent an additional 40 minutes trying to strong-arm them into continuing with the rest of the services. When my mom told him that they already have a bug company he dismissed that business stating that they were sub-par and his company always has to clean up after them. My mom spent 20 minutes telling him "no thank you" only to have him continue to provide excuses/reasons she should be saying "yes please." My parents are in the mid-to upper 80s and I feel like the salesperson was trying to use their age against them, and manipulate them into doing what he wanted, not what they wanted. I have tried to reach out to the company directly but it is difficult to speak to someone that is local. I have filed a "Feedback Form" to let them know of my complaint.

  

  Business Response

  Date: 05/07/2025

  Hi Juli, 
  
  Thank you for reaching out. I hope this response finds you well. I would love to help you one on one to get this resolved, however I unfortunately am unable to access any of your information. Please respond to this with your information so I can take a deeper look into this to resolve your complaint. 
  
  Best, 

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23280196
  
  I am rejecting this response because: They asked for additional information before they can resolve my issue.

  The initial conversation between *** (from Ecoshield) and my parents happened on 4/26/2025. My parent's last name is ****** and they live in *******. Hopefully this is enough information for you to provide resolution and get back to me. Thank you!

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 05/14/2025

  Hi ****, 
  
  Unless your name is on the account, I unfortunately am unable to assist you on behalf of your parents. They would either need to call in or submit a separate complaint under their information so we can work together. Regardless on that, I need the full account information. We have a ton of accounts in our system so I unfortunately cannot find an account based on the last name and city provided. Please have your parents reach out to us at ************ or submit a complaint on their own! 
  Thank you, 

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23280196
  
  I am rejecting this response because: I am disappointed that you won't take responsibility for the actions that occurred on behalf of your company. I am trying to get resolution for my elderly parents after your salesperson was verbally manipulative, and you are telling me that you are unwilling to help unless they reach out to speak to someone at your company. Why would I ask them to put themselves in ***** way again? They have already dealt with your salesperson on two occasions and it didn't go well either time. The elder abuse needs to stop and I won't ask them to subject themselves to another round of it. I have called the phone number you list in your email and it doesn't reach anyone local that can help, it forwards to your corporate office and they were unable to assist. Please refund all charges and close the account. Thank you.
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 06/02/2025

  We were not given an account number so I am unable to provide one.

  Thank you,

  **** *******

  Customer Answer

  Date: 06/03/2025

  **** E ****** Jr

  ***************

  Bothell, WA  98021

  There was no written contract

  

  Business Response

  Date: 06/10/2025

  Dear BBB,

  Due to this person not being an authorized contact on the account they wish to make changes. We kindly request you close the complaint as it is not one of our consumers.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23280196
  
  I am rejecting this response because: I am reaching out to your company on behalf of my elderly parents who were victims of elder abuse at the hands of one of your sales ***** I am asking you to explain the action taken regarding this issue. You have avoided mentioning this topic. I am also asking you to confirm that you did what my parents asked you to do - close the account. I am not asking you to do anything that wasn't originally asked of you, nor am I asking you to reveal any proprietary information. It feels like you are trying to avoid answering my questions. My parents are uncomfortable discussing these matters with you due to their earlier treatment. Please address the questions. Thank you.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 06/23/2025

  Dear Ms. ****************** understand your concerns and your desire to assist your parents. However, as previously communicated, we are only able to discuss account-specific details with the account holder or an authorized contact. At this time, you are not listed on the account.
  
  That said, we can confirm that the account has been closed, and the early termination fee of $276 was waived as a courtesy. The initial service fee cannot be refunded, as our records show services were performed only after completion of our standard sign-up process, including written agreement and verification via text.

  Customer Answer

  Date: 06/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company's *** tried to engage in solicitation despite a clear sign in front of the door indicating we do not accept solicitation. I pointed him to the sign and he still tried to engage in solicitation.

  

  Business Response

  Date: 05/05/2025

  Thank you for bringing this to our attention. We take all concerns seriously and appreciate the opportunity to address yours.
  
  We sincerely regret any frustration this experience may have caused. Our sales representatives are tasked with offering information about our services to homeowners. While we always intend to approach potential customers with respect and courtesy, we understand the importance of individual preferences regarding solicitation. 

  Please accept our apologies for any inconvenience this interaction may have caused, and thank you again for sharing your experience so we can continue to improve our processes.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 30 Apr 2025, a young man from EcoShield knocked on my door. I have seen this same young man for the last two years around this time of year. He has denied this last year and this one. I have told him emphatically, "No" to all services and he goes on and on each solicitation attempt, about the details of how my area neighbors have his service plan, and so on.They do not take no for an answer. I do not want their services -- EVER. I want my home removed from this unwanted solicitation. I've tried to be nice, but it's not working. This company deals in harassment and if they do not leave me alone, I will speak to *************************************Thank you,**** **********

  

  Business Response

  Date: 05/02/2025

  Dear Ms. ******************** you for sharing your concerns with us. We sincerely regret any frustration caused by the recent solicitation attempts and appreciate the opportunity to address this matter directly.
  At EcoShield, we are committed to conducting our outreach in a respectful and compliant manner. Our door-to-door representatives are trained to engage only with interest and to respect homeowners wishes when service is declined. We take your feedback very seriously and have initiated steps to ensure your home address is added to our internal Do Not Knock list, so you will no longer receive future visits.
  Please know that it is never our intention to make any homeowner feel uncomfortable or pressured. Your desire not to be contacted will be honored and reinforced with our team in your area to avoid any further inconvenience.

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company consistently ignores 'no soliciting' signage and knocks on our door multiple times every season. I have contacted their customer support line, sat on hold for 30 minutes and am repeatedly disconnected. This is harassment. I cannot get them to stop. Next step is to file a police report and seek a no contact order against the company.

  

  Business Response

  Date: 04/09/2025

  Dear *******,

  Thank you for bringing this to our attention. We sincerely regret any inconvenience this situation may have caused.
  We have honored your request and have added your address to our internal "Do Not Contact" list to ensure no further visits are made. Our teams are trained to respect such notices, and we are taking steps to reinforce this policy with our staff.
  Should you have any additional concerns or need further assistance, please dont hesitate to reach out.