Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  607 Industry Dr Seattle, WA 98188-3407

• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/24/2024, a sales person, *****************************, from Ecoshield Pest Solutions, came to our house and convinced me that we had rodents in our crawl space under our house. He showed me a picture (of what he said was a picture of OUR crawl space). In talking with neighbors who had the same salesperson bothering them that day say they found that when they had another pest control company come out and do the same inspection, they had NO rodent activity under their house! The picture was taken at another location at another time and it was not OUR crawl space! We did the same thing, hiring another licensed company to inspect our crawl space. That company (tech took a picture with my camera this time). No such rodent damage in our crawl space. Deceitful sales practice! Were getting out of our contract and will file a complaint with the state attorney general office.

  

  Business Response

  Date: 08/06/2024

  Dear BBB,

  This is a ********************************** customer. Please transfer this to the correct business location.

  

  Business Response

  Date: 08/15/2024

  Good Morning ********,
  
  My name is *******, I just got off the phone with you regarding the complaints and billing dispute you have been having. I am glad we could get this resolved to your satisfaction. 
  
  There is no remaining balance on your account and all future visits have been removed.
  
  I wanted to take a moment to thank you as well for providing us with the feedback and bringing this to us. 
  
  If you have any further concerns or questions, please don't hesitate to let me know. I would be happy to discuss the service you received and any other questions you might have. 
  
  ***********************************
  
  Branch Manager
  
  EcoShield Seattle North

• Initial Complaint

  Date:07/01/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2024, a door to door salesman from Ecoshield Pest Solutions stopped by my house and talked to me in the front yard about their pest control. He told me I could have 4 pest and one egg cycle treatment over the course of 1 year for $189.00. He never said it was $189.00 for each of the 5 treatments! Being an 82 year old senior and a novice with computers, on June 26, 2024, I finally found the contract he emailed as an attachment to an email with no mention in the email that there was an attachment. After reading the contract, I discovered they were going to charge $189.00 + tax for each of the five treatments. On June 27, 2024, I called customer service and explained the problem, including the fact I was only shown the contract in bright sunlight on a cell phone which was impossible to read. I said I wanted to cancel my contract because of the misrepresentation by Ecoshield's salesperson. I asked him to waive the cancellation fee of $211.00 plus tax. My conversation with customer service ended at 9:36 AM with the representative hanging up on me and sending me a bill for the cancellation fee of $230.41 at 10:43 AM the same day.

  

  Business Response

  Date: 07/09/2024

  Dear *******,
  
  Thank you for reaching out and providing us with the opportunity to address your concerns. Based on the additional information you provided, we have waived the $230.41 balance. There are no further charges, and your account is now closed.
  
  If you have any other questions or need further assistance, please let us know.

• Initial Complaint

  Date:06/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In march 2023 a sales person from eco shield stopped by my house. We agreed on a onetime visit to deal with a pest problem we were experiencing, I signed what I was told was a onetime visit contract and Liability coverage. After this service was complete they scheduled another and I called to cancel and I denied needing this. I was told I was locked into a two time contract which was necessary to kill the egg cycle of insects. After a week of saying no, they threatened to charge me double and I gave in to another appointment. After the second appointment they scheduled a third visit. I called and was told I was now locked into a three visit contract and would have to cancel after I paid for this service. I again denied needing this for two weeks before being threatened by their corporation to be charged double again. I asked for a promise they wouldnt do this again and a confirmation on this being the last visit which they happily did over the phone. Another few months go by and another service technician shows up to spray our house with no warning. We were told we would have to pay for the service or be charged double again. At this point I thought the horror and scam was over and dropped it after paying for the fourth service. At the end of May they sent a notification that they would be stopping by to service me for a fifth time. I again called and they said I was locked into a five time contract and I would be able to cancel after this time. Knowing this is their scam tactic I refused to set up a time for them to come until I talked to someone in management and got this cleared up. For the next three weeks I called and messaged them nearly daily with no response. During the second week of June their claims department called me saying I have a balance due that needs to be paid. I now realized they didnt respond so that their contract could expire and they could charge me double. I cannot morally pay knowing they might schedule a sixth visit and charge me.

  

  Business Response

  Date: 07/09/2024

  Dear BBB,
  
  Thank you for providing us with the opportunity to address this consumer's claims and concerns. We conducted a thorough review of the account and found that the consumer signed up for an ************************ Plan on 7/6/23. Attached, you will find a copy of their service agreement, as well as the service contract review, which was initialed and signed to confirm understanding. Both documents were sent to their email for their records at the time of sign-up.
  
  As of today, they have completed 4 out of the 5 quarterly services. If you have any questions or need further clarification, please let us know.

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21906619
  
  I am rejecting this response because:
  As the business has said only 4 of 5 visits have been made. After 5 weeks attempting to set up my 5th visit. They purposefully didnt respond then told me I was out of contract and would need to pay double. 
  this is a direct breach of contract. 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/29/2024

  Dear BBB,
  
  Please find attached a screenshot of the customer's cancellation request. In June, there were several instances where the customer called in to speak with a manager. Our customer care managers attempted to return these calls, but they were directed to voicemail. It appears that scheduling conflicts prevented us from connecting with the customer at that time.
  
  Customer satisfaction is our highest priority, and we regret any inconvenience caused. As a gesture of goodwill, we have waived the outstanding balance of $232.52. There are no additional charges, and the account has been closed.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business came door to door and I accepted a contract for a 12 month agreement for quarterly pest control service, and digitally signed a contract on a smart device. I was told quarterly and that I'd have 100% satisfaction guarantee. I was also confirmed verbally it was a total of 4 payments at $194.39 total ea. However, I'm now being charged an additional $240 for a 5th service they say I have on contract. No where in the contract did it say 5 payments, this one being higher for no apparent reason, and I'm not 100% satisfied. The pest problem has actually increased since their services.I was trying to get at least a partial refund, but they'll only offer additional touch **** which means I have to take off work because the problem is indoors and I've already had to do this several times.As much as I'd still like some refund, I just want to get out of the contract at this point. They went beyond the quarterly agreement and are now threatening collections.Thank for looking into this matter.***************************

  

  Business Response

  Date: 07/01/2024

  Dear ******,
  
  Attached, you will find a copy of your service agreement, which outlines a total of five service visits. We apologize if the current balance was not clearly explained. The $240.23 balance is not for a service visit but is the annual commitment discount payback for canceling the agreement prematurely.
  
  Please let us know if you have any further questions or concerns.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I signed a one year contract with Ecoshield for pest extermination. Our contract ends on 8/23/24. We contacted Ecoshield in writing and requested cancellation of the service at the end of the current contract term. On Tue 6/18, my wife called Ecoshield by phone and told them we would like to cancel the service at the end of our contract term. Ecoshield called me (husband) afternoon of Tue 6/18 and claimed that my wife had asked them to extend our service for another term. This was not correct. I stated that we wanted to cancel the service and sent another email requesting in writing that we cancel the contract at the end of our current term. Ecoshield has continued to call twice per day, every day and ask us to confirm we want to cancel our service. We have continued to tell them over the phone that we want to cancel our service at the end of the current contract term. After each phone call we have sent a follow up email requesting cancelation at the end of our contract term. On 6/21, Ecoshield sent an email stating they would cancel our service immediately and we would be charged the contractual cancelation fee. We are not asking for our service to be canceled immediately, we are asking to cancel at the end of our current term on 8/23/24. Throughout this process, Ecoshield has made it very difficult to cancel the service and intentionally pretended to misunderstand the request. They are now stating they will charge a cancelation fee, which would be in violation of our contract terms and our request to cancel the service at the end of the current term. An appropriate resolution to this issue is for Ecoshield to cancel our service on 8/23/24 at the end of the term and stop contacting us.

  

  Business Response

  Date: 07/01/2024

  Hello,
  
  Thank you for reaching out and providing us with the opportunity to address your concerns. We sincerely apologize for any miscommunication regarding the service agreement.
  
  Our records show that your fifth and final ***************** was completed on 6/15/24, and the account was closed as requested. There are no additional charges, and your account is now closed.
  
  If you have any further questions or need assistance, please feel free to contact us.

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21883531
  
  I am rejecting this response because we have paid for our contract through Aug 23, 2024 and wish to maintain service through the end of the contract term. Throughout this process, we always have asked to terminate our contract at the end of the contract term, not prior to. We are not and have never requested early cancellation. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/15/2024

  Dear *******,

  Your fifth and final ***************** on the annual plan was completed on 6/15/24.

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21883531
  
  I am rejecting this response because: our contract is paid for through 8/23 and we wish to keep the service active through the contractual end. While it is correct that our final quarterly service has been completed, in the event we need touch up pest control, this is covered contractually through 8/23. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/30/2024

  Touchup appointments are only offered in between regular service treatments.You have completed your agreement and there are no future regular services scheduled. The following passages can be found on the terms and conditions of the agreement.                                                                                                         

  Term - This Agreement between EcoShield Pest Solutions and Customer shall commence on the signature date and continue in full effect for the number of
  months identified as the Initial Period on Page 2 of the Service Agreement, plus the duration of any postponements. If no number of months is designated on
  Page 2 of the Service Agreement, then the term shall be 12 months, plus the duration of any postponements.

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield came to my door and offered pest control services. The salesperson, ******, was using an iphone to show me the pricing and where I was signing. He said there was no commitment/contract and that I was signing to authorize initial service. There was nothing mentioned about a retroactive charge if I cancel for the difference between full price and discount. I was just told that there was a discount if I did the initial treatment that day.

  

  Business Response

  Date: 06/30/2024

  Hello,
  
  We have reviewed the customer's account and found that they signed up for our ***************** Plan. Attached is a copy of the agreement they signed, as well as the two-step verification message they confirmed by responding "yes."
  
  If you have any further questions or need additional information, please feel free to contact us.

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21874678
  
  I am rejecting this response because:

  The contract was presented in a very misleading way on a mobile phone, where only a small portion of the contract was visible with the sales rep stating that it was merely signing to give permission to treat.  The rest of the contract was not visible, nor did the sales rep state that it was to lock me into anything.  In fact, the rep explicitly stated that there was no commitment.   
  
  Sincerely,
  
  ****************************

• Initial Complaint

  Date:06/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24/23, my husband signed a one year contract with Ecoshield. At that time, my husband specified that one of our concerns was rodent issues in the crawl space and he was told that setting traps was part of the service. Traps were not placed in the crawlspace until 12/27/23. No one ever came back to check or service the traps. In watching the technician perform the service on 2/26/24, he walked around the property and waved away any old spider webs (spiders are not active in February) and sprinkled some granules. He did not go anywhere near the crawlspace. I called the office on 3/24/24 to cancel the service and to complain about the poor service. I was told that since my husband signed the contract they would have to speak to him and him only. My husband travels for work and was not available. He was bombarded with text messages wanting him to call and talk about keeping the service. He asked them to stop texting him and to cancel the service. We received a letter dated 5/27/24 advising us that were must pay $244.21 or they will be submitting our file to a third party collections. On 6/10/24 I called the office again as asked to speak to a manager. I spoke with someone named ********* who claimed she was a resolution agent and after 34 minutes (much of which I spent on hold.) she advised that she was not authorized to do anything to help me, but assured me that she would have a manager contact me for a resolution by the end of the day. I received no response.

  

  Business Response

  Date: 06/22/2024

  Dear ****,

  The requested resolution was met on 6/13/24 when you spoke to one of our customer service team members. The balance was waived and the account is closed.

• Initial Complaint

  Date:06/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Totally out for your money. Do not listen to the salesman that knocks on your door. They lie!!! And they make you pay 211$ just to cancel when they did not even have to provide a service. Dont fall for it! They are out to trick you and take your $! Im so upset!Im telling my mom and neighbors to cancel asap! I will review this $ stealing company on every site possible. Im SO upset. They just keep draining 200$ from my account. They told me it is quarterly. 100% theyve taken 600 plus when I DID NOT approve. They just show up. Once within 3 weeks?!?! What the hell? THREE weeks. I want a refund! How dare you Ecoshield! Your sales person LIED!!

  

  Business Response

  Date: 06/19/2024

  Dear ***********,
  
  Thank you for reaching out. The egg cycle service occurs ***** days after the initial service. This information was reviewed with you at signup through the Service Agreement that you signed and confirmed again via our two-step verification text, to which you responded "yes" to indicate your understanding.
  
  For your reference and for the BBB's review, both documents are attached.
  
  If you have any further questions or need additional assistance, please let us know.

• Initial Complaint

  Date:05/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is continuing to participate in unwanted solicitation at our private residence. They need to train their employees to be more respectful of displayed signage, and other forms of communication. Id like to also understand if engaging in unwanted solicitation violates chapter 5 section 12 of the ************ municipal code.

  

  Business Response

  Date: 06/06/2024

  BBB,

  This is not one of our customers. Please close the complaint as information only. 

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21775756
  
  I am rejecting this response because:
  The business states we are not a customer, which is correct; however, the complaint is in regards to soliticiting.  This violates the Port Orchard Municipal Code 5.44.

  I have attached images of the person engaged in the solicitation in his Ecoshield branded attire.  Note we also do have extra signage on our front door that requests no soliciting.   This person intentionally ignored the signage posted about the **** 5.44 when entering our community, and additionally ignored no soliciting requests on our property.

  Sincerely,
  
  D

  

  Business Response

  Date: 06/25/2024

  Dear *****,

  Thank you for reaching out and bringing this matter to our attention. We want to sincerely apologize for the unwanted visit that took place. We appreciate you attaching the photos to identify the contracted summer sales rep. **** issue has been escalated to the Sales Manager and this will be addressed.

  Customer Answer

  Date: 07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off, their ************ treatments simply did not work, Secondly, they have made cancelling my account as difficult as they could. I wrote them an email asking them to close my account in the manner that was outlined on the service contract. They asked me to contact them to "confirm" the cancellation, and had me on hold for 15 minutes. When I finally spoke with someone, they said "Oh, that's another department, so I will connect you with them." I was then placed on hold again for 15 minutes. Considering that there is only one customer service line, why should there be a different department? If there was, why didn't they give me that number to call in the first place? I requested a call back which I have not received. I have sent another email saying cancel my account and asking for confirmation that it has been done. I have as of yet now received no response to that email. The account number is *******

  

  Business Response

  Date: 06/05/2024

  BBB,

  Please transfer this complaint to the ************* location as this is not our customer.

  

  Business Response

  Date: 06/12/2024

  Dear *****,

  This is written confirmation that your account with ********************** Pest Solutions is closed and there is no balance.