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Average of 176 Customer Reviews
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Review fromLisa L
Date: 02/01/2023
1 starAgree with most of the reviews. They don't pay for claims. We insured our puppy at 8 weeks old. Around that time he got giardia, which they claimed must have been a pre-existing condition so they did not pay out. We gave them the benefit of the doubt and moved on. After our dog tested negative for giardia, about one month went by and he got sick again. He caught giardia again, but it was not the same infection since a month of him being negative went by. I sent them the lab work proving he was negative during that time and it was a new infection. They still said it was "pre-existing" and would not pay. Also brought in my dog to have his paw examined after what appeared to be a small injury. They said it was just a regular exam and would not pay... again. They are not worth your money. I'm looking into other pet insurances.
Trupanion
Date: 02/02/2023
Hi ****,We hope your pup is feeling better now. Your feedback is important to our team and wed like to offer any support or clarification we can. We believe weve located your account and a member of our team will be in touch with you as soon as possible. In the meantime, please give us a call any time you have questions or would like to speak with a member of our team. Were available 24/7 at *************.Take care,The Trupanion TeamReview fromMaria Q
Date: 11/18/2022
1 starThis insurance is garbage - they charge you $75 a month make you wait 30 days and when you place a claim take another 30 days to review a claim and deny you. Do not buy it I had 2 cats with coverage and both had ineligible claims. But they did collect hundreds of $s from me. I would give no stars if the application allowed me tooTrupanion
Date: 11/23/2022
Hi *****,We hope you and your kitties are all doing well. Your experience is important to our team and were sorry to hear it did not exceed your expectations.We hope youve been able to connect with our team for additional support and clarification. Please know that were always here to answer any questions you may have or talk through your concerns in more detail. Please call us any time at ************* to speak with a member of our team.Take care,The Trupanion TeamReview fromCarolyn F
Date: 11/07/2022
2 starsThis insurance may be worth it for kittens. I adopted two adult cats who have been needing to take trips to the vet, but nothing has been covered so far. I have to make the decision to stop paying for Trupanion so that I can just create a generic savings account. A pre-existing condition appeared that I was only told about on a follow-up visit after I had signed up for the insurance.Trupanion
Date: 11/07/2022
Hi *******,We hope you and your kitties are doing well. We take your feedback seriously and our team would like learn more about your experience. A member of our team has reached out to you directly at your contact information on file to offer support. We hope we can connect with you soon! In the meantime, please give us a call at ************* if we can provide any help or information.Take care,The Trupanion TeamReview fromElizabeth K.
Date: 09/09/2022
1 starWhile sitting in the vet office with my sick cat, I received an email from Trupanion: MEDICAL INSURANCE FOR PETS Woohoo! Thanks to your veterinarian, your pet qualifies for 30 days of medical coverage... and there's absolutely no catch!! Our offer covers your pet for new, unexpected illnesses or injuries for 30 days.****, I did exactly as they asked. I created an online portal, added our credit card, even paid for coverage moving past the free first 30 days. I downloaded the first nvoice, gave my bank account for the auto deposit - and now it's "ineligible." Maybe because our pet ended up passing away, and no future money coming in? The old Bait and Switch. Taking advantage of emotionally distraught pet owners. Utterly despicable. Shame on you, Trupanion! You are preying on pet parents at their most vulnerable!!!Trupanion
Date: 09/10/2022
Hi *********,Thank you for taking the time to share your concerns with us here. We're so sorry to hear of your kitty's passing, and we're keeping you and your family in our thoughts during this difficult time. Our plan is here to help with new conditions that begin after a pet has active coverage with us. An examination is required for pets with an Exam Day Offer to activate their 30-day trial, and in the unfortunate event that an issue is found during that examination, it is not something we cover for. Your feedback is important to us, and our team is available anytime to discuss your specific situation with you in more detail to offer any support or additional information we can. Once you're ready, you can give us a call 24/7 at *************. Best wishes, The Trupanion TeamReview fromBetsy C
Date: 08/25/2022
1 starDO NOT BUY THIS COVERAGE FOR YOUR PET!They state that they dont go up on your premiums as your dog ages but they dont tell you that they GO UP EVERY YEAR BECAUSE THEY CAN!Pet owners are paying the CEOs salary off the the love and concern of their pet Its a bait and switch!Trupanion
Date: 08/30/2022
Hi *****, We appreciate you reaching out and sharing your feedback with us. We want to assure you that we review our pricing regularly to make sure it supports the unlimited, lifetime medical coverage we provide. Based on that review, your individual cost can go up, go down, or stay the same over time.Our team would like the opportunity to review your specific account with you in further detail and offer our support. Please give us a call directly anytime at *************.Take care,The Trupanion TeamReview fromvanessa D
Date: 08/10/2022
1 starWhen I Signed up with Trupanion they label right on their website they cover ALL breed specific issues. I bought a ****** bull dog. She had to have her nares and a v**** pasty done which is breed specific. They will NOT cover It because the stated it was preexisting because my vet and I had a conversation about the possibility of her having it in the future based of of their breed specific history. I was told it was a preexisting condition because it was noted that we spoke about it in the soap notes of my dogs file. Regardless if it was chatted about it or not. the website says they cover all breed specific issues. That is False if they label it under preexisting conditions it will not be covered. She also had ear infection. My other dog was mother ******* her and licked her ears as a puppy which resulted in an ear infections. Now she went in for an ACTUAL Skin infection and they are saying since she had previous ear problems that they are related. Not even the same type of Bacteria. she also had a pimple on her ear. they labeled It as a growth and will not cover any masses. This company is a joke.Trupanion
Date: 08/11/2022
Hi Vanessa,We hope your pup is on the mend and feeling better now. Your feedback is important to our team and we hope to offer some information here that *** be useful. Our plan is here to cover new conditions that begin after a pet has active coverage. We want to assure you that this can include new breed-specific conditions that show up after a pets plan is in place. In the unfortunate event that any illness or injury begins before a pet's coverage is active, it is not something our plan helps with. Please know that this doesnt affect coverage for new and unrelated conditions that a pet *** develop down the line.Our team would like the opportunity to learn more about your experience and provide any further support or clarification we can. Please call us at ************* any time to connect with a member of our team.Take care,The Trupanion Team
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