Reviews

Review Details

• Review fromColin L

  Date: 06/22/2025

  2 stars
  Summary: misleading and scare tactics When I first got trupannion, I was misled about how the deductible worked (misleading may have come from the vet that was offering it and not necessarily trupannion). I thought it was a deductible that has to be met over the year like most human insurance policies i have had, but it is a deductible by ailment. At first it seemed like every deductible was not met and I was still paying everything out of pocket and never meeting the deductible. My dog ended up having some stomach issues and for a good couple years, a lot of it was being partially covered as the deductible for that ailment was met. Over time and after switching vets because I moved, a lot of what they previously were covering for the special dietary food and pills stopped being covered even though we had a prescription from the doctor and were ordering directly through chewy and visbiome. Then I signed up my other dog for coverage (less than a year old) and was okay with the monthly price, but then within a few months the monthly cost on both dogs went up. Based on the increase in price, it became more affordable to not have insurance then to have insurance. The thing that irritated me to write this was when I went to cancel the policies on my dogs. They make you call them in order to cancel which is inconvenient in today's time, but they started giving me a sales pitch (scare tactic) about my older dog getting possible masses and the cost of the that. I know for my dog's breed he probably has a few years left, but ti start talking about if he got masses was upsetting. Then the person I talked about how I could decrease my monthly cost, but purposefully omitting the part that the deductible sky rockets.

• Review fromLisa W

  Date: 06/19/2025

  1 star
  We have had our policy since we got our pup at 7 weeks old. Policy started out at 122 a month. Pretty pricey, and each year the cost has gone up even when we haven't had any claims. The first few years the price increase was not terrible, but last year they increase the policy to 300 a month an increase of 60 per month. I almost cancelled then but unfortunately did not. This year they are raising the price to 400 a month. We have had zero claims in the last 2 years. This company is price gouging. We have paid them well over ***** dollars in premiums and gotten minimal amounts back for claims. Do not waste your money. Put 50 dollars away every month into an account and you will have enough to pay your vet bills and it will be way cheaper than this scam of a company.

• Review fromJason G

  Date: 06/17/2025

  1 star

  Jason G

  Date: 06/17/2025

  worst pet insurance company out there they only care about your $ and customer service are an absolute nightmare stay away far away.
  

  Trupanion

  Date: 06/19/2025

  Hi *****,

  Hi there, we take your concerns seriously, and we appreciate you taking the time to share them with us here. We understand that we haven't provided you with the experience that you'd hoped for, and we'd like the opportunity to look into your situation with you in further detail to offer our support. Please call us 24/7 at ************* to get started, or chat with us live online through your member portal at **************************. We hope to connect with you soon.

  Take care,

  The Trupanion Team

• Review fromKATHLEEN M

  Date: 06/11/2025

  1 star
  The agent just compared my cat to a car. Saying that if you get car insurance when your car is in the shop it will not cover it. Same goes for your cat, she is in the hospital and you are getting insurance now so it will not be covered. Nor will anything associated with the visit. Thanks *******, you are a true gem.

• Review fromJames C

  Date: 06/06/2025

  2 stars

  James C

  Date: 06/06/2025

  First 2 years with Trupanion were great. Recently got our new monthly price almost a 40% increase! Called to cancel just now. Rate is based on where I live makes 0 sense. Just moved to a nicer area and they think that justified the increase. Crazy company if they think thats acceptable. Going with a different provider. Squeezing your customers will lose your business just FYI.
  

  Trupanion

  Date: 06/19/2025

  Hi *****,

   

  We appreciate you taking the time to share these concerns with us here, and we know it's never easy to see a large change to your monthly cost. Our topmost priority will always be providing our members with access to lifetime, unlimited payouts in the event of the unexpected. This guides all that we do, including any changes you may see to your pricing. We're sorry to hear that you've decided to cancel your pet's coverage plan with us, and we want you to know that our team is always available to review any further concerns or feedback you may have regarding your account at any time. Please call us whenever we can help at ************* to get started, or chat with us live online through your member portal. We're here for you 24/7.

  Take care,

  The Trupanion Team

• Review fromJohnson K

  Date: 06/04/2025

  1 star

  Johnson K

  Date: 06/04/2025

  This company is a scam. You never get any valid refunds. They charge very high and refuse most claims.
  

  Trupanion

  Date: 06/09/2025

  Hi *******,

   

  We take your concerns seriously, and we understand that we haven't provided you with the experience that you'd hoped for. We always want you to feel confident in every aspect of the coverage plan you choose to protect your pet with, and your feedback is important to us. 

  Please know that our team is always available to look into your specific situation with you in further detail to offer the best information and support we can. You can connect with us anytime at *************, or via live chat through your member portal online, for the quickest assistance possible. We're here for you 24/7.

   

  Take care,

  The Trupanion Team

• Review fromMichael K

  Date: 05/23/2025

  1 star

  Michael K

  Date: 05/23/2025

  $2314.65 in vet expenses, total premium paid so far $1604.40 ($133.70/month for 1 year) = $3919.05 and they have paid out a whopping $65.53!! Always some excuse as to why they wont pay out, you need 3 of the same problem to occur with your pet before they will consider paying out + whatever your deductible is!! Trupanion is a total scam and should be shut down. I will be taking my losses and changing to a different insurance provider.
  

  Trupanion

  Date: 05/26/2025

  Hi *******, 

   

  We understand that we haven't provided you with the experience that you'd hoped for, and we take your concerns seriously. We want you to feel confident in the coverage plan that you choose for your pet, and we're sorry to hear that we haven't exceeded your expectations. We believe we were able to locate your account with the information provided here, and see that you've decided to cancel your pet's medical coverage with us. Please know that our team is still available to review any remaining questions or concerns you may have with you directly to offer the best information and support possible, now or in the future. You can reach us 24/7 at *************. 

   

  Take care,

  The Trupanion Team

• Review fromClarissa C

  Date: 04/14/2025

  1 star

  Clarissa C

  Date: 04/14/2025

  Misleading coverage and terrible customer service. I signed up with the incentive that I had immiediate coverage. They make excuses and you have to call several times to finally get a representative that can provide actual facts. But at that point its super frustrating and it shouldnt be. This made me cancel 1 month into dealing with this company. I would not reccommend this pet ****************** Save yourself the hassle.
  

  Trupanion

  Date: 04/21/2025

  Hi ******, 

  
  
  We take your concerns seriously, and we understand that we haven't provided you with the experience that you'd hoped for. We always want you to feel confident through every experience you have with our team via live chat, phone call, and email, and your feedback is important to us. We're sorry to hear that you've decided to cancel your pet's medical coverage with us, and we want you to know that our team is always available to review any remaining concerns or questions you may have regarding your coverage now or in the future. You can reach us anytime at ************* - we're here for you 24/7. 

   

  Take care,

  The Trupanion Team

• Review fromDavid M

  Date: 04/14/2025

  1 star

  David M

  Date: 04/14/2025

  When I signed up for Trupanion they said my dog vomited in 2015 and was overweight in 2015. I have paid my dues for 9 years and they have never covered a claim. They use the pre existing excuse of overweight in 2015 to deny every claim. They can claim that every sickness she ever gets is caused by this being overweight in 2015. They have never paid a claim and they never will. I have paid over $5,000 in premiums and they have declined all claims because of this pre existing condition. I feel like I am dealing with a dis honest company that will never treat you fairly. Stay Away. You were warned.
  

  Trupanion

  Date: 04/22/2025

  Hi *****,

   

  We're sorry to hear that your pup needed medical treatment, and we're sending lots of wishes for a smooth and speedy recovery your way. We understand we haven't provided you with the experience you'd hoped for, and we'd like the opportunity to look into your account with you directly to offer the best information and support possible. Please call us24/7 at ************* to get started, or chat with our team live online through your member portal. We hope to connect with you soon!

   

  Take care,

  The Trupanion Team

• Review fromMarc P

  Date: 04/10/2025

  1 star
  Company is a scam. Dont use them and avoid them at all costs. Self insure before trusting trupanion.