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Average of 184 Customer Reviews
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Review fromUREBOY
Date: 09/15/2025
1 starI purchased a new ******* Galaxy S23 Ultra and later received a replacement S24 Ultra under ******* iCare, administered by Servify. When the screen and battery failed, *******/Servify instructed me to take it to uBreakiFix, where technicians discovered the phone contained fraudulent, non-genuine ******* parts. They sent photos to *******/Servify over a week ago, yet I have been left waiting more than 10 days with no resolution.After inspection, the phone now will not power on at all, leaving me without a working device or access to my data. I already paid $30 to Servify for this claim, and now they are trying to charge me another $100 deductible for a problem caused by their own fraudulent replacement.I demand a brand-new, current ******* flagship phone, a refund of my $30 fee, and immediate resolution.
Servify (US), Inc.
Date: 09/24/2025
As per the latest update, your issue has been resolved.Review fromErika S
Date: 08/29/2025
4 starsThe service was quick and I received my replacement phone which was an upgrade from the one I had. The only problem was that my phone was unlocked and this phone is not. I paid for unlocked; I want unlocked.I also would have liked more communication about what was going on. I only got two emails. One was replacement was shipped which did take a couple of days because of my phone; the other was that phone was delivered.Servify (US), Inc.
Date: 09/04/2025
We are constantly trying to improve and will strive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.Review fromSharon T
Date: 08/27/2025
5 starsThey didn't have my device available, and offered me a newer model. Claim placed at 9pm, replacement item received next day. Entire process was efficient and hassle free.Servify (US), Inc.
Date: 09/04/2025
Thank you for the feedback.Review fromLinda M
Date: 08/23/2025
5 starsWhen my ****** quit working, they processed the claim quickly and delivered a new unit to my door. I am extremely pleased with the service.Servify (US), Inc.
Date: 08/25/2025
Thank you for the feedback.Review fromDaniel R
Date: 08/13/2025
5 starsIt is a great service to have, because things happen all the time.Servify (US), Inc.
Date: 08/14/2025
Thank you for your feedback.Review fromWalter M
Date: 08/13/2025
5 starsGreat experience! Professional and courteous from start to finish. Online process was smooth, in-store experience was excellent.Servify (US), Inc.
Date: 08/14/2025
Thank you for your feedback.Review fromSherri S
Date: 08/12/2025
5 starsVery easy to file a claim and same day repair of my screen. The service at the ********, ** location was outstanding.Servify (US), Inc.
Date: 08/13/2025
Thank you for your feedback.Review fromJames M
Date: 08/12/2025
5 starsThey did everything I expected and hoped for. My ring was broke and they sent a new one with clear instructions for the return.Servify (US), Inc.
Date: 08/13/2025
Thank you for your feedback.Review fromCarlos C
Date: 08/12/2025
5 starsEverything went well thanks for your help you guys are the bestServify (US), Inc.
Date: 08/13/2025
Thank you for your feedback.Review fromAmelia P
Date: 08/06/2025
5 starsAs a Rideshare and Delivery Driver, ny phone is the main asset for my work. My screen got broken and in a couple of minutes I could schedule the repairs and got my phone fixed in 2 hours. They also changed the back part, so it looks like brand new! I went back on the road immediately. They definitely saved my day...Thank you so much!Servify (US), Inc.
Date: 08/12/2025
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