Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ******* on July 17th, and when I spoke to a live agent she sent me the link through text at 1:59 pm and said for me to finish the claim there. I went to the claim while she was still on the phone completed the claim and was given a claim number to give to ubreak so they would be able to fix my ******** the process of me completing the claim I saw ******* required me to put a credit card and a one dollar charge was a protocol that ******* does to start the work on my phone from what I was told by the agent. I told the agent what was wrong with my phone and asked the agent will I get charged for the work being done on my phone several times her reply was NO you will get that back when the service is completed. I even asked ubreak is there a charge for my service and they said no charge, as you CAN SEE FROM THE RECEIPT, and that was after they ran my phone for any other services that may be needed. When I went to pick my phone up from ubreak, there was no mention of a charge. When I got home I saw that there was a $99.00 charge on my credit card. I called ******* immediately and they said some extra work was done and that any extra work performed ubreak was supposed to let you know and also let you know there was going to be an extra charge. I NEVER RECEIVED ANY CALLS FROM ****** THE TIME MY PHONE WAS IN THERE POSSESSION OF ANY EXTRA SERVICES OR CHARGES.THE AGENT AND UBREAK, DID NOT FOLLOW PROTOCOL BY LETTING ME KNOW OF ANY EXTRA CHARGES, because if I knew there was going to be a charge I would have left my phone the way it was, my phone worked perfectly fine I didn't need to get the minor scratches off my phone.I also that same day put a order in to get the new zfold 7, and when I was informed that they would be able to fix my phone at no charge, I CANCELED THE ORDER FOR THE ***** 7and just decided to keep my phone. The ******* agent and ubreak did not follow protocol, please refund.

  

  Business Response

  Date: 07/26/2025

  Dear Better Business Bureau,
  
  Greetings from Servify!
  
  We appreciate the opportunity to address Mr. ******* ******* concerns regarding his recent service experience. After carefully reviewing his complaint and the circumstances described, We acknowledge the inconvenience caused.
  
  As a gesture of goodwill and by way of exception, we have initiated a refund of the $99 administrative fee charged. This refund has been processed to the original payment method and should reflect within 57 business days, depending on the financial institution's timelines.
  
  ******* remains committed to delivering a positive customer experience, and we appreciate the BBB's assistance in facilitating this resolution.
  
  Sincerely,
  Team Servify!
  
  

  Customer Answer

  Date: 07/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a replacement phone through ******* that servify provide. They locked my phone because they said they found a problem with my device and will be charging me 99 dollar. I check with another device on my email that they sent 50 min ago. It was around 11pm at night. And locked my phone at maybe around 1145pm. No notice or call before hand. My phone is my car keys and everything else. I cant access anything on it. I had to call customer service 2 times and still they cant do anything but told me to wait for a email. This is ridiculous. All for not telling me I need to pay a fee of **************************** 70 miles away from my home. I need someone accountable for this. Middle of the night stranded. They could have call me in the morning or something. I literally had no notice at all. Pls have someone contact me. Cause I feel like I need to sue someone

  

  Business Response

  Date: 07/23/2025

  Dear BBB Team,
  
  We would like to provide a final update regarding the customers concern filed with the **********************.
  
  The issue has now been fully addressed. We confirm that:
  
  1) The customers payment of $99 has been successfully received.
  2) The customers device has been unlocked, and the matter is resolved.
  
  We have also communicated the same to the customer and extended our support should they require any further assistance.
  
  We trust this resolves the complaint, and we kindly request the case to be marked as closed on your portal.
  
  Please feel free to reach out if any additional clarification is required.
  
  Regards,
  Team Servify
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone was damaged during my vacation. I am still currently on my vacation today - 6/19/25 and I need a replacement for my phone so I can use it while on my vacation. I called ******* and they gave the number for the Insurance coverage which is Servify. I talked with several representatives and wasted a lot of time and even been hanged up twice. They wanted me to pay the deductible so they can send me the replacement phone which I am willing to pay right away. The problem is they can't figure out how to get the payment link working. They sent me multiple links but all the same, I can't click on anything to make the payment. The supervisor even told me that there is a global outage on ******* website. I think he is not telling the truth because I checked for ******* global outage, there is none!They also advertise as same day replacement but it is not true also. It ships the same day but who knows when you will receive the replacement. This is false advertising. The resolution I desire is for them to be truthful to consumers like me and replace my phone. They kept telling me that there is a glitch in the system and blames *******. They are not *******. They are Servify. They don't use *******'s web service. They ruined my vacation because they can't replace my phone on time as what is stated on their website. This is unacceptable! They need to be held accountable for this Unacceptable behavior!

  

  Business Response

  Date: 06/20/2025

  Dear BBB,
  
  We regret the inconvenience the customer experienced and appreciate their patience.
  
  The issue reported with the payment link has now been resolved. A functional payment link has been successfully sent to the customers registered email ID.
  
  The customer, through email link, can proceed with the payment for the reference ID YY3S1JFUJOTJ.
  
  We apologize for the delay and are committed to ensuring a smoother experience going forward.
  
  Servify Support Team

  Customer Answer

  Date: 06/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They sent me the replacement phone and will send them back the damaged one. I consider this complaint closed. However the inconvenience I experienced communicating with them should be remedied better and I in my own opinion if I had not filed this complaint with BBB, I will still be dealing with the frustration of getting this issue resolved. Thank you again BBB for addressing my concern! 

  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in ************* when i bought my ******* Phone from ******* retail site.The insurance plan from ******* care charges $9.70 per month for providing insurance against damage theft or malfunction. My account has been paying the billing charges for last 2 years on timely fashion. However when i log into there site to file claim the account shows up as on hold and prohibits me from filing any claim . This has been continuing for last 2 months . No support representative was able to or willing to resolve my issue.

  

  Business Response

  Date: 06/09/2025

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We take customer concerns seriously and appreciate the opportunity to address the complaint submitted by ***** ********.
  
  We would like to inform you that an email has been sent to the customer, confirming that the plan is now active and that they can proceed with filing a claim.
  
  We believe this resolves the issue.

  If there are any further questions or concerns, please do not hesitate to contact us.
  
  Best regards,
  Team Servify

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was previously a subscriber to the ** Ultimate Gaming Plan which is administered by Servify and covers and mechanical failures, electrical failures, as well as accidental damages caused by the consumer to any Gaming Items (PC related or not and ** Branded or Not) which they have in the home. I unfortunately suffer from some severe medical problems which I prefer not to discuss at length that resulted in the damaging of my ** Victus Gaming laptop. During the month of February, 2025 I filed a claim on said laptop with Servify under this plan and was directed to ship my unit to a vendor repair facility of their's called Relectro in **. My reservation began immediately once I was told that they almost never work with any PC's or really anything outside of a cell phone but as the device was directed here, they would do the best as they were able to and were going to have to obtain approval to order parts after diagnosing it and it was going to be a far more drawn out timeline than I was ever told. Well the very next day, to my surprise I got a call from them again stating that the device was completed and they were sending it back to me the following morning. I was expecting a full housing replacement on the device, evaluation and repair for an internal buzzing sound that had ruled out fan noise but unaware still of its origin and at that time that was all. I got my unit back and now the touch pad on my mouse has been caved in on the corners on the upper two corners and the display has OBVIOUS pressure on the lower side and is in worse shape than it was sent. I need the business to replace my PC at this time with a brand new unit as it was less than 2 months old when this alll occurred and I have been without it this whole time fighting with ** trying to get help.

  

  Business Response

  Date: 06/04/2025

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We take customer concerns seriously and appreciate the opportunity to address the complaint submitted by ************************** have spoken with the customer and provided a reimbursement of $700.
  
  We believe this resolves the issue.

  If there are any further questions or concerns, please do not hesitate to contact us.

  Best regards,
  Team Servify

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a lost device case with ********************** back on May 3rd and recieved a replacement that was damaged. I then called and complained and was told I will recieve an upgraded S25 Ultra but then again the weeks later the device I got was S24 Ultra which was again having issues. I then called the customer support again and was told to ship back the new device which I did. I was then informed I will recieve a replacment device again and still haven't recieved anything. This is extremely frustrating as each time I call I get told it will take 24 to 48 hours to recieve get a replacement processed but still haven't heard back or recieved anything. The supervisor I connect with each time is named **** and I'm getting a run around from Servify as I'm not being provided a working replacement device. I have also sent an email to *************** but no response back.

  

  Business Response

  Date: 06/04/2025

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We take customer concerns seriously and appreciate the opportunity to address the complaint submitted by ****, ********
  
  We would like to inform you that the another replacement device has been successfully delivered to the customer.
  
  We believe this resolves the issue.
  
  If there are any further questions or concerns, please do not hesitate to contact us.
  
  Best regards,
  Team Servify

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cracked my phone screen on 5/3/2025. I have ************ plus. I opted to have my phone a ******* s24 ultra mailed to the repair center. I mailed it on 5/5/2025, it took *** a week to get it to them. They received it on 5/12/2025, it was to take 3 to 5 business days to repar and mail back estimated 7 to 10 days for me to receive it back in the mail. Which I should have back, I have called the center 3 times since the status was changed to claim closed. Each time I am told they are escalating the issue to the repair center. I was told by the first rep I would receive my phone today but nothing has shown and it is still at the repair center according to their website. All I want is my phone back with the screen fixed. I'm tired of the run around. If they lost my phone give me a replacement (new) S24 ultra. I'm still paying installments on this phone through ATT.

  

  Business Response

  Date: 05/31/2025

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We take customer concerns seriously and appreciate the opportunity to address the complaint submitted by ***** ******.

  We would like to inform you that the original request was cancelled, and a refund of $29 has been processed. A new request was subsequently raised, and as an exception, a replacement device was provided to the customer without any deductible. The replacement device has already been delivered.

  We believe this resolves the issue.
  
  If there are any further questions or concerns, please do not hesitate to contact us.
  
  Best regards,
  Team Servify

  Customer Answer

  Date: 05/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* offers ************ Plus through Servify and its a scam. They designed a phone with thousands of complaints on its flawed design. The folding screen feature fails and instead of taking ownership of this flaw they pushed me off to Servify stating I am out of warranty. I expected to pay about $29 for screen replacement. Instead I am being billed $99 due to some hinge issue. The screen started failing, pixeling at the edges and finally the dreaded black line in the middle which caused the screen to fail not allowing me to use it. The phone folded fine. No accidental damage of any sorts!! I sent the phone out may 7th. Got an email claiming accidental damage with a bill of $99 on May 17th. Spent countless hours on the phone and via email with Servify. ******* keeps routing me back to Servify, taking zero accountability. Ive been without a phone for 2-weeks. Im afraid of asking for a replacement which was never offered to me, because most complaints on Reddit claim they are being charged $1000 for a replacement phone to use in the meantime.I will be canceling all my ************ + plans and will now buy iPhones and Whirlpool for appliances. I have lost all faith in *******.

  

  Business Response

  Date: 05/27/2025

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We take customer concerns seriously and appreciate the opportunity to address the complaint submitted by ******* ********

  We would like to inform you that we have spoken with the customer and informed them that a refund of $70 has been processed out of the $99 paid by the customer. Additionally, the customers device is currently under quality check, and as soon as it is completed and the device is dispatched, the customer will be notified with the tracking details.
  
  We believe this resolves the issue.

  If there are any further questions or concerns, please do not hesitate to contact us.
  
  Best regards,
  Team Servify

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Device was Received: 04/15/2025.Issue regarding the warranty of my ******* Galaxy S24 Ultra that has been causing me great concern. I sent my device to ********************** for internal system malfunction repairs, but upon inspection, I was unexpectedly asked to pay $99 for alleged external frame damage.I immediately requested photos of the supposed damage to my phone in order to verify the claim. However, after a week of waiting with no response or resolution, I made the decision to recall my phone.Coincidentally, on the same day that I received my phone back from ***, I was notified via email that my warranty had been canceled. Subsequently, representatives from Servify have informed me that I allegedly agreed to cancel the warranty during a phone call with them. Despite my repeated requests, they have failed to provide any evidence of this alleged conversation.I must emphasize that I have not received nor agreed to such terms, and I expect this matter to be resolved promptly and fairly. I urge Servify to provide the requested recording of the phone call in question immediately to clarify this ********************* Warranty was Canceled: 04/23/2025

  

  Business Response

  Date: 05/02/2025

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We take customer concerns seriously and appreciate the opportunity to address the complaint submitted by ********* ****.

  We would like to inform you that an email has already been sent to the customer with a detailed explanation and a summary of events. It outlines that the customer initially sent the device under the Extended Warranty program, but it was later found to be physically damaged.

  The customer declined to proceed with the $99 payment and subsequently requested the cancellation of the plan, providing written confirmation of the same. Additionally, the customer encashed the refund check issued for the cancelled plan, which clearly demonstrates their acceptance of the cancellation. The written confirmation of the customer's request for plan cancellation has already been attached and shared with the customer.

  If there are any further questions or concerns, please do not hesitate to contact us.
  
  Best regards,
  Team Servify

  Customer Answer

  Date: 05/04/2025

   
  Complaint: 23262156
  
  I am rejecting this response because:

  
   I've touched base with several of their company's representatives, attempting to discern the truth of a troubling situation surrounding the cancellation of my warranty. 
  
  Unfortunately, the supposed "answers" that have been presented so far conjure up more questions than they could ever hope to resolve. It appears that each representative has formulated their own unique rendition of what transpired, none of which coincide in any meaningful way. 
  
  One has confidently informed me that I approved cancellation via a phone conversation. Another representative, in contrast, spun a narrative where I supposedly gave my approval via email. The lack of consistency in your account severely undermines the credibility of thier representatives, and I'm left completely in the dark about the actual circumstances.
  
  In a bid to attenuate this confusion, I've requested on multiple occasions a specific date and time stamp of these alleged interactions. Yet, I'm invariably met with vague responses and weasel words. In addition, as one would expect in such a scenario, a voice recording of me verbally agreeing to this cancellation should exist, but all my attempts to obtain this have been met with nonchalance and complete disregard.
  
  The audacious assumption that I would ever agree to invalidate the warranty of my purchased product in silence is, frankly, a slap in the face. I demand transparency, correspondence, and a resolution. 
  
  I'm not just going to lay back and take this. I expect actual cooperation and concrete evidence on this matter.
  

  
  **** *********

  

  Business Response

  Date: 05/19/2025

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We take customer concerns seriously and appreciate the opportunity to address the complaint submitted by ********* ****.

  We would like to confirm that this email serves as written confirmation that we have reviewed the call recording and can verify that the customer agreed to cancel the plan. Furthermore, the customer has encashed the check issued as a prorated refund for the plan cancellation.

  While we understand the customer's request, we are unable to provide the requested information as it falls under proprietary data and disclosing it would violate Servifys privacy policy, which the customer agreed to at the time of claim filing.

  If there are any further questions or concerns, please do not hesitate to contact us.
  
  Best regards,
  Team Servify

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23262156
  
  I am rejecting this response because:

  I want a date and a time of when i received this call to cancel my warranty. Every representative tells me a different story. 
  
  **** *********

  

  Business Response

  Date: 05/30/2025

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We take customer concerns seriously and appreciate the opportunity to address the complaint submitted by ********* ****.

  We would like to confirm that the customer called to cancel the warranty on April 18, 2025, at 4:18 AM EST.

  If there are any further questions or concerns, please do not hesitate to contact us.
  
  Best regards,
  Team Servify

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under ************* Warranty for my ******* s24 Ultra cellphone repair service by Servify to be performed.The device was shipping in a timely manor on April 1st, 2025.The device was received on April 7th, 2025.I was told on April 15th that they would look into the delay.I was told on April 21st that there was a parts issue and would be updated.Every attempt to contact support was a "canned" response that they would get back to me an update me later.I have been without a working phone for 23 days as of this complaint.If there is a parts or labor shortage the device should be replaced with a refurbished unit. I have paid for a warranty service for this device so that I wouldn't be without a phone and now I have gone weeks without it. Based on this experience I will never get the ******* warranty or warranty via servify based on this experience. I will also recommend to others to not purchase or use their services.I tried calling the customer service number but it was a automated system telling me to email them.

  

  Business Response

  Date: 04/26/2025

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We take customer concerns seriously and appreciate the opportunity to address the complaint submitted by ******** *******.

  We would like to inform you that we have notified the customer that the replacement device has been dispatched and will be delivered to their address.

  We believe this resolves the issue.
  
  If there are any further questions or concerns, please do not hesitate to contact us.
  
  Best regards,
  Team Servify