Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* recently switched their insurance provider for ******* Care+ (formerly ******* Premium Care) from Asurion to Servify. I was told by a Servify representative that during the switch, many customer accounts were set up with incorrect IMEI numbers, meaning that for many customers, insurance coverage was activated on incorrect devices. I am one such customer.My phone broke today (March 15, 2023) & so I attempted to file a claim through Servify. When I attempted to file, I was told that an old device - a device that I don't even own anymore - was erroneously added to my account instead of my current device. Because of this, Servify was unable to complete my claim. I provided them with the correct IMEI number for my current ***************** that the I no longer own the old device in the form of documentation from a previous claim with *******, but nonetheless, I was told that it would take an indefinite amount of time for them to sort out the clerical issue.This is unacceptable as I have been paying monthly for coverage & due to their error, I am unable to receive the "one business day replacement" advertised through their website & emails. Furthermore, I use my phone for business. Without a functioning device, I will be unable to contact clients & will suffer a financial loss.I would like Servify to replace or repair my phone as required & to reimburse me for the revenue I lose as a consequence of their failure to provide the service I have paid for.

  

  Business Response

  Date: 03/16/2023

  Hi BBB,
  We are looking into the concern. We have already escalated this matter to the relevant team and will update the customer shortly.
  Regards
  Team **********************

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19599940
  
  I am rejecting this response because: Servify has still not provided the service that I have paid for.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/24/2023

  Hi BBB,
  
  Customer's ************* plan was cancelled on Nov 15, 2022 by the consumer.  
  
  Although the plan is "Active" and administered by Servify, the plan is in a cancelled status which doesn't allow the consumer to process a claim for this device. 
  
  The consumer can reach out to ******* and reinstate his ************* subscription to an active status. At that point Servify will be able to process the claim and update the Care+ plan to the Serial Number that was referenced by the consumer. 
  
  
  We can assist the consumer by requesting ******* reachout to the consumer and resolve the plan status issue or the consumer can contact ******* directly.
  
  Regards
  Team Servify

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone was dropped and now has a cracked screen and malfunctioning SIM card slot. I called on Saturday, March 3rd, around 2:00 pm to file a claim. The agent verified my account, took my claim information, and informed me that I would receive a link by email and/or text within an hour to pay the deductible before a replacement phone is sent. I never received text or email. I called back later Saturday night to explain that I did not receive the payment link. I was informed that my issue would be escalated, manually processed, and that I should get an email or text within several hours. I never received the text or email. I called back the next day on Sunday and was told the same thing. I still did not receive a payment link through email or text. I called back on Monday, today, twice. Each time I was promised that my issue was escalated and I would receive an email within 24 hours. It has been 3 days and I am no closer to getting a replacement phone under a warranty I have been paying for years since owning various models of ******* phones. This is not acceptable especially since *******'s website states that a damaged phone may be replaced in 24 hours business hours. Also, when I have called the wait time for agent has been extremely long 30 minutes plus. In addition, the sound quality of the calls have been extremely poor and unintelligible. I need help to resolve this issue to get a replacement phone.

  

  Business Response

  Date: 03/09/2023

  Hi BBB,
  
  we have raised a new request and customer has already paid the deductible. We are processing the request on priority.
  
  Regards
  Team Servify.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ******* back on June 28th of 2021. Tv worked fine minus some software issues. I purchased an extended warranty with servify through the **** website so I would be covered against any defects or failures within the device. Unfortunately in late 2022/early 2023 I started having image issues with my tv. I decided to open up a claim with my warranty provider so I could get the issue fixed this was on about January 16th 2023. I didnt send the necessary information to the company until February 3 that was my fault because I thought I could just live with the image issue but I couldnt it became to annoying. Since February the 3rd I have had to reach out to them by email 3 to 4 times for an update on repair/replacement. On two separate occasions, they had not answered me for a week until I initiated contact over email. Every email response stated wait 24 to 48 hours and they would get back to me. I had also called them 20+ times and their service providers gave no clear answers or time period in which my issue would be resolved weather replaced or repaired. On 2 separate occasions. I had representatives yelling at me, cutting me off while explaining things and overall being disrespected even though I never cursed at them, or used belittling language. on March 1 I was told a replacement TV was being sent to my house. Was given an Amazon order number and that it was supposed to be at my house on March 2 it never arrived.I called them around 7 oclock on the second letting them know it never arrived, and that Amazon said that the item that was attached to the order number wasnt even the correct devices they were supposed to be sent them to me. They said that a supervisor will call me at 9:00 AM the next day and no one called me. I called and asked for supervisor to call me at ****. No one called I called back one more time and asked for more information and they told me to wait 48 more hours. Its been over a month and Im still give him the same answer to wait.

  

  Business Response

  Date: 03/14/2023

  Hi BBB,
  
  We are coordinating  with the customer directly regarding the issue customer was facing. we shall update the customer accordingly.
  
  Regards
  Team Servify

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19534361
  
  I am rejecting this response because:I have had to react out to them multiple times since they sent this message. None of the employees are on the same page because one said once the product we sent you by mistake shows its on the way in tracking we will send your tv out. The representatives before that said they were just gonna be send out the replacement within 24 to 48 hours (its been a week and they havent sent anything). They reached out to me at 4 am this morning asking to ask if I sent the phone (that was the device they sent me by accident) out even though I had called them last Thursday to tell them it was sent out. The response from the representative on the phone was ok we will order the replacement device and it should be to you within 24 to 48 hours. The 24 to 48 answer is getting old I have heard this answer at least 10 to 15 times. its been over a month  since I started the repair/replacement process and after they make a mistake Im the one suffering. My tv is still damaged and none the representatives are giving any relative information on when my replacement is coming or when its going to be ordered the only answers they say are give us sometime or the back end team is working on it or we have escalated your issue to our team give us 24 to 48 hours to reach back out to you or lastly we are working on your issue give us 24 to ***************************************************************************************************** They said they would make it right by upgrading my tv to a year model newer which would work but its been since the 8th they sent this and still no tv.  

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/23/2023

  Hi BBB,
  
  As per the latest update, 
  
  Replacement TV has been ordered - Best Buy order; BBY01-806750255344 which was placed on Mar 20, 2023 for In-home delivery, scheduled for today between 10:30 a.m. - 2:30 p.m. EST
  
  Customer has been informed accordingly.
  
  Regards
  Team Servify

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  after two months of trying to get my product fixed/replaced. The ** has finally come in. Thank you but it shouldnt have taken two months to replace a product.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for ******* care plus for 5 phones since my family got them in January 2021. I have never had to file a claim until Sunday 2/5/23, when I had a cracked screen and went to the ******* store in ******************** to repair it. They told me they had to replace the screen and the back last, so it would cost more money, but put my phone back in warranty condition. Fast forward to Thursday 2/23/23, when my phone lost all service and could not connect to my network. I contacted my service provider and we tried various fixes, but ultimately tech support decided the phone needed to be replaced. I contacted Servify regarding a device replacement through ******* Care on Friday 2/24 at 10:30 AM. I was told to pay $1, which I did immediately, and then was told there was a 3-5 day time-frame for arrival. I asked to expedite that, because I need a phone by tomorrow. He agreed and said I would have my phone "soon". Saturday night I had still not received shipping information, so I called again at 7:09 PM. After 3 calls, and a half hour wait, someone finally informed me that it hadn't yet shipped, but I would get it "very soon". I have called multiple times since, and yesterday, 2/27, asked to speak to a supervisor. The agent left me on hold for 20 min, then told me the supervisor was unavailable but could get me a callback. I never received a call, and after speaking to ******* and Servify today (with hold times upwards of 40 min), an agent- Denoai- at 11:30 AM informed me that it still has to ship, and he'll let me know about expediting. He told me there are no people in charge to talk to. After I asked for his name, he reluctantly gave it to me then hung up on me. I am beyond frustrated at this point. I have paid insurance monthly and still have no phone, and no one to talk to about it! Even when they answer the phone they still cannot help me! I have kids and cannot be carpooling without a working phone!

  

  Business Response

  Date: 03/03/2023

  Hi BBB,
  
  We are looking into the concern. We have already escalated this matter to the relevant team and will update the customer shortly. Replacement device shall be dispatched on priority and tracking details will be shared with the customer accordingly.
  
  Regards
  Team Servify

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a claim with this insurance provider due to ******* switching providers from Asurion to Servify. My screen cracked and a claim was submitted and paid for however it was required that my phone be mailed in. This is very difficult as a lot of people's only means of communication is their cellphones. When questions were asked of how long the repair would take and if there was anyone local that could complete the request, my questions were left unanswered. I received a response for my inability to send phone in and that was to pay a higher price for a replacement phone that they would ship and then hold the full amount of the phone on a credit card. I informed them that I did not have sufficient card balance to do that. I asked to have my payment refunded which was ignored. I was able to secure another phone and ship mine back. They then cancelled my repair after my phone was already shipped. They never informed me of the time required to send phone in and ignored emails asking this.We have communicated our frustration and they issued a new claim after we showed receipt of the phone and I was required to pay another repair fee. They have not communicated when this repair will be completed and returned to me. Each time we have called they do not know of anything regarding my claims and claim the phone has not been received. This started in January and it's been over a month since the initial claim and over 2 weeks since the phone was shipped and received and 5 days since they documented receipt on the new claim. I find this company very difficult to deal with, lack communication issues, language barriers cause issues, and has been a very very unacceptable interaction. We pay for insurance for the security of repair or replacement of our phones and at this point in time we do not know if my phone will ever be returned or repaired.

  

  Business Response

  Date: 03/02/2023

  Hi BBB,
  
  
  We have initiated the refund and amount of the deductible paid by the customer and the same will be credited to source in 4-5 business days.
  
  
  Further, we would like to inform that service repair is completed of the device and it shall be delivered soon via UPS.
  
  
  ****************************************************************************************************************. - device is in transit
  
  
  Customer can track the service request status via web portal ****************************************************
  
  
  Regards
  Team Servify
  

  Customer Answer

  Date: 03/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased insurance through ******* and ever since the switch to sevify I have an nothing but issues trying to get a replacement phone. I have been without a phone since Feb 12th due to phone blacking out. I filed a claim to be told it was the incorrect IMEI number. I have since gotten my IMEI number updated through ******* to be told its not updated through Servify. I called servify to get it updated and was told it would only take 48 hrs. After 48 hrs I was told the claim was canceled reason unknown. I have been passed around and left on hold on numerous occassions. I just would like to have a replacement phone shipped to my address on file. I have been nothing but patient. It is now going on 3 weeks and no one is willing or capable of resolving.

  

  Business Response

  Date: 03/03/2023

  Hi BBB,
  
  We are looking into the concern. We have already escalated this matter to the relevant team and will update the customer shortly. Replacement device shall be dispatched on priority and tracking details will be shared with the customer accordingly.
  
  Regards
  Team Servify

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased mobile insurance for my two cellphones from ******* care plus. ******* has a contract with servify. I made an insurance claim and sent my galaxy Z flip 3 cellphone for repairs on January the 24 of 2023. Is been a month since they received my cellphone and nobody tells me anything about my phone status. At this point I just want my cellphone back and a full refund for all the time wasted and lack of service.

  

  Business Response

  Date: 03/02/2023

  Hi BBB,
  
  After checking for coverage against IMEI ***************, it did not have our associated plan contract. ******** Care+)
  
  The device has ******** Premium Coverage" (or Asurion coverage) and customer has to follow up with Asurion customer care - **********
  
  ********************** cannot help in Asurion coverage claim.
  
  Regards
  Team Servify
  
  

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/20/2023 my phone fell and cracked the screen, immediately I got on the phone with ******* care+ serviced by Servify. after 1.5 hours on the phone I was able to get a person, sadly there were huge communication problems to the point that I had to request to be transfer to another rep. after another hour on hold, I was told they closed for the day to call tomorrow.First thing the next day 02/21/2023 I called again again after 1 hour wait again they answered, explain the situation and asked what were my options. The rep. stated that to repair the screen was $29 but it would take 2 to 3 days (at least) but if I requested a replacement was $99 and will be sent, same or the next day. AS ADVERTISED IN THEIR WEBSITE (Attached screenshots of the page) and since I WORK WITH MY PHONE, of course decided to go that route. paid the $99. I also know that they declaim that is based on "availability" so I asked her if they had one available and said "YES" in black just like yours. So a preside and paid the deductible. Its been 4 days and more that 6 hours on hold with them by calling everyday just to be told that "they don't know when my phone will be sent, to just wait on an email"THIS IS CLEARLY FALSE ADVETISMENT AND A SCAM TO GET PEOPLE TO PAY FOR THE HIGHER DEDUCATBLE KNOWING THAT IS NOT SAME OR NEXT DAY REPLACEMENT AS ADVERTISED AND NEEDS TO STOP.I do Uber, and Instacart to maintain my family, and thanks to them I'm not only out of $99 for the deductible, 100s paid in insurance premium before but also as of TODAY 2/23/2023 4 days or more of work loss worth ****s BBB. need to solve this issue, I have been investigating and there is a huge community of people that were scammed just like me. promised a service that they CANT DELIVER Thank you!!

  

  Business Response

  Date: 02/25/2023

  Hi BBB,
  
  The customer address was incorrect due to which the replacement device was not dispatched. We have connected with the customer and correct address has been shared by the customer. The replacement device shall be shipped now on priority.
  
  Regards
  Team Servify.

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19456276
  
  I am rejecting this response because:
  

  After waiting 7 days for a replacement phone that supposedly was "same or next day replacement" AS ADVERTIZED. I received a LOCKED PHONE THAT I HAVE NO USE FOR, BECAUSE I CAN'T REGISTER IT in my network!!!!

  this is just ridiculous and a straight forward disrespect to the users of this insurance company and *******.com and ******* care +.

  its been 7 days now that I haven't been able to work because of the incompetence of the SERVIFY and ******* care team. 

  this company should get audited for false advertisement, and bad business practices

  the customer, its been 
  

  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 03/08/2023

  Hi BBB,
  
  We have already re-shipped an another unlocked replacement and the same is already delivered.
  TR: 395276223440 (FedEx)
  
  Awaiting defective devices from the customer as per claim process
  
  Regards
  Team Servify.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I have paid for ******* care+, through Servify. I pay a monthly fee for insurance to my device, so that I can get SAME DAY SERVICE for any repairs. About 2 weeks ago, my phone screen cracked and I filed a repair claim. After dropping off my phone at the designated repair shop, I returned 3 hours later to be told that there is an EROR in my account from ********************************** end, which prevented them from creating a work order and they are unable to repair my phone.I have since been calling ******* care/Servify (since *****) everyday. I needed to wait on hold anywhere between 45min-2hrs and I was given the runaround and told lies! They finally sent me a replacement phone - but it was the WRONG PHONE! And they still havent solved my issue!!! (I was meant to get an UNLOCKED phone, instead they sent me ******* phone - which doesnt work with my carrier.)They've promised to get back to me but they haven't. I have emailed them, but got NO response.I am almost 2 weeks without a working phone and my job is extremely reliant on my phone. I have lost so much work and money!!!I am just appalled at how dysfunctional this company is, and how careless they are about their customers!!!If there is anyway that you can help me would be very grateful!!!

  

  Business Response

  Date: 02/22/2023

  Dear BBB,
  
  As Customer have received a locked device, We are sending the customer another replacement at his location.
  
  
  customer have to ship back your damaged device via the originally provided **** label:  9400136106051448633778.
  
  
  The replacement should arrive at customer address either tomorrow or Thursday. 
  
  
  Customer have to use the **** label inside the box with the newly replacement-shipped device to return the ********locked device.
  
  Regards
  Team Servify

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19438071

  First of all, I still haven't received the new replacement device.
  
  Secondly, I am rejecting this response because:

  A. I was also supposed to receive 2 refunds - $29 and & $70, which I still havent received. And most importantly: 

  B. I want compensation for over TWO WEEKS of not having a phone. I have lost time and money for not having a working phone over these 2 weeks! Just imagine, had I delayed my monthly payment be even one day, I would immediately get a late fee... yet somehow, for the company - who has delayed their promise of same day repair for 15 days - should get away **** free?!?!?!?!?! How is this fair??? 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/28/2023

  Hi,
  I have rejected the response from Servify, and I was wondering if there was any updates on that? 
  Also, the new replacement phone that they sent me is damaged! Every so often throughout the day (a minimum of ***** times throughout each day) the phone stops recognizing the *** card and my calls drop and the service stops. I tried every troubleshoot, but it did not help.
  I reached out to the company and so far no solution. 
  If there is any way that you can help me with this would be greatly appreciated!
  
  ************************;
  

  
  

  

  Business Response

  Date: 03/03/2023

  Hi BBB,
  
  We have requested the customer to share a video recording of the error he is facing in the device to assist him further. Awaiting an update from the customer regarding the same.
  
  Regards
  Team Servify.

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19438071
  
  I am rejecting this response because:

  1. I already sent a video FOUR DAYS AGO! And the is issue still hasn't been resolved. 

  2. It's been already 30 days(!!!) since my phone screen cracked, and it still was not resolved!! This is insane for a service that I pay for every month... There must be some kind of proper compensation. 

  3. It's still almost impossible to reach the company via phone, with waiting on hold for up to 2 hrs! And they only respond to emails after a few days.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am charged a monthly insurance fee on a phone that was returned to them as a "buy back" 5 months ago. Every time I call to resolve the problem, I spend close to an hour on hold. When they go to transfer me to another department, the call is disconnected. The last time I called, I asked how to change the payment account (so I could stop payment from my end) and they disconnected me.

  

  Business Response

  Date: 02/17/2023

  Hi BBB,
  
  Customer has confirmed that issue has been resolved.
  
  VOC- I got to the right department today, and I believe it's been resolved.
  Thank you.
  
  Hence the case is closed from our end.
  
  Regards
  Team Servify

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19418103
  
  I am rejecting this response because: The cancellation date is 3/1/23. Yesterday, the agreement made with Sansung Plus customer service, was that the plan would be canceled immediately, and a refund issurd for the 5 months they charged me after they bought back the phone.
  
  **************************************************