Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* switched from Asurion to Servify for their phone insurance provider in January 2023. I filed a claim in August 2023 for a cracked screen, scheduled my repair with ******* Care+ and paid the $29 deductible. I showed up for my appointment to have my phone repaired at the Ubreakifix location and was told that they had the part but could not repair my phone because of a problem with the Servify/******* Care+ work order. I've contacted Servify and had the issue "escalated" atleast 4 times and have been told the issue was resolved. (Keep in mind the nearest Ubreakifix location that Servify will authorize the repair at is 35 miles one way...70 miles round trip and they have sent me there 2 times now) Yet when I refile my claim, schedule the appointment for repair, I show up at the appointment and nothing has been resolved. So I take a picture of the error that appears on the Ubreakifix location's computer when the Ubreakifix employee tries to enter the part into the system for repair and sent it to the Ubreakifix customer service people. Instead of getting back to me and telling me whether the issue has been fixed or not...they simply send me an automated message saying:Hi *******,Thank you for inquiring about your ******* Care+ plan. Im here to help!?We truly appreciate your patience.This is to inform you that due to technical issue the current claim walk-in service request raised via Ref *************** was cancelled and the one time mandatory deductible service fee of $29 has been refunded.If you wish to repair your device under ******* Care+ then you can submit a claim through our web portal in order to get the device fixed: **************************************************** These people have HORRIBLE support and are robotic and borderline moronic in their responses. AVOID SERVIFY AND ******* CARE + AT ALL COSTS!!

  

  Business Response

  Date: 11/02/2023

  Dear BBB,
  
  Upon our review, we found that the previous request was also canceled due to technical difficulties. Therefore, we have escalated the customer's request to the relevant team to explore an alternative solution for resolving the issue.
  
  We will provide the customer with a timely update on the alternative resolution soon.
  
  Regards
  Team Servify

  Customer Answer

  Date: 11/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company resolved the issue by doing what I had requested after the first two attempts to get the phone repaired....they sent me a different phone...fo figure. Thank you for your assistance.  It is greatly appreciated. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/16/23 and ongoing, A claim was submitted to fix a ******* phone. they sent me to the assigned repair only for them to say they never received anything on their end. this have been going on every single day from 10/16/23 all the way till today 10/25 in which we are constantly being told to give 24 hours. they finally cancelled the previous claims and submitted another on 10/20 as of today the repair company still has not received anything. they have even tried to reach out to ************ to no avail. I need my phone for work and at this point i have lost $780 in wages because I am unable to work. I paid insurance on this phone each month and am not receiving the the service. I was told this was escalated up and still nothing. this has definitely been a nightmare

  

  Business Response

  Date: 10/26/2023

  Dear BBB,
  
  We confirm that the issue has been resolved now and walk in appointment has been retriggered on uBreakiFix by Asurion Store #***. 
  
  We have informed the customer to kindly visit the repair center to get the device repaired under the ************* claim.
  
  Regards
  Team Servify
  
  

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My screen was cracked on 9/30/2023 and I needed a screen repaired. I tried to file a claim with *******, but was referred to Servify as ************* changed vendors. Because it was Sunday, I had a hard time finding assistance, I was finally able to make a claim and was informed that no stores were available around my area to fix the screen. I was told that I had to options: either I sent the phone for repairs (7 to 10 days to fix it) or I have to pay $99 USD for a replacement of an alike functional phone. Although against it, I paid for the replacement as I could not be without a functional phone for that long period of time. I was informed that my phone was to arrive the next business and they put a hold on my credit card of around $1300, which will be release once they received the damaged phone (was informed that I needed at least $2000 on my account, I had the money but I thought the whole idea of paying for insurance is to use it as a safety in case you do not have the funds to pay for a new device), they charged my account immediately but was not provided any reference number, which I found unusual. I understood that because it was Sunday my phone was not arriving possibly until Tuesday, but I was able to retrieve the phone until Saturday 10/7/2023. I have used the phone provoded but it has a battery problem. The phone overheats, due to that the battery drains very quickly and charges extremely slow, even though I use original super fast charges. My original phone was purchased new directly from ******* and never experienced any malfunction. I was just trying to fix a broken screen, but due to this horrible experience, I am not sure how to proceed. I need a functional phone, as promised, but without a refence number I am not sure who to contact. I used asurion in the past and they never asked for a deposit to send a replacement, it a smooth and documented experience. Servify is not even based in the US, and their costumer service is horrible.

  

  Business Response

  Date: 10/26/2023

  Dear BBB,
  
  Security deposit of $1259.99 was released upon receipt of the defective on Oct 19th. It was in form of reversal. "In the case of a reversal your customer won't see a refund credit on their statementthey'll just see the original authorization drop off their statement entirely after a few days. There will be no payment, and no refund. It'll appear as if the whole transaction never happened. Their bank should be able to confirm this for them. Depending on your customer's card issuer, the original charge should have disappeared from their pending charges by Oct 15, 2023."
  
  In response to the issues the customer is encountering with the replacement device, we have requested the customer to provide a brief video demonstrating the error. This will enable us to provide the necessary assistance to address their concerns effectively.
  
  Awaiting an update from the customer
  
  Regards
  Team **********************
  
  
  
  

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a warranty claim for my defective phone. I pay for ******* care+ which offers the option to ship a new phone to you and then you send in the defective phone to them. Initially I was told a pending charge would be placed on my card and If I did not ship my phone back it would be charged on Sep 22, 2023, 10:37?AM. On Sep 22, 2023, 1:51 PM I was informed via email that my claim has been picked up by a risk detection engine, following which, an Advance Exchange option will be available only after a charge of the device MSRP $990 on your credit card before we ship the replacement device. This charge processed onto my card on Sep 25 2023. I was informed that as soon as I made the payment the new device would ship witihin 24hrs. It did not ship within 24hrs I got tracking for the new phone on Wed, Sep 27, 4:05?PM. I received the replacement device on 9/28/23 at 3:29 PM. On September 29, 2023, 4:08 pm I dropped off my defective device with **** with the provided shipping label to return it. On Oct 3rd the device was delivered. Thu, Oct 5, 1:00?PM I received an email that the defective device had been received. Fri, Oct 6, 7:01?AM I was informed that the service was completed. I sent an email inquiring of the refund on Wed, 11 Oct at 8:42 PM. I attempted to call Thurs, 12 Oct at 9:26 am to inquire about my refund I was transfered several times and then I was hung up on. I then recieved a reply to my email from 11 Oct saying "To ensure that we provide you with the best possible solution, we need to discuss your case with our internal team." My refund for the deposit has not been refunded as of Oct 12th 2023 10:00 am. I have followed all the steps of this process very promptly paying when requested immediately returning my old device as soon as possible. ****************************** have not done the same. Everything has taken way long than described and I am still out my $990 and I dont want to wait for an internal review this needs to be corrected immediately.

  

  Business Response

  Date: 10/14/2023

  Dear BBB,
  
  The security deposit hold has been successfully reimbursed to the customer, and the refunded amount should appear in the customer's account within 3 to 5 business days.
  
  Regards
  Team Servify
  
  
  

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had *************************** for many years. Sometime last year they made the decision to partner with Servify for claims. Every time I have to speak with Servify there is some new issue that arises on their end and their claims reps attempt to tell you why completing your claim will be delayed or take much longer than expected. ********* own guarantee on their website is that your phone can be replaced or repaired same day or next day in the event of an issue (I have attached photos for proof of this). This is obviously a very important part of having insurance, as it is very common to use your phone for business purposes. My phone broke 3 days ago at this point, and Servify is refusing to help me repair or replace my phone due to what they are saying is an issue on their back end with updating my IMEI. They are estimating 3-5 days to resolve that issue, and then are telling me to submit a claim after that time. This is unacceptable. I am left to suffer without a phone for almost a week because of an issue of theirs. It should be no problem to send me a new phone while waiting for this completely separate issue to resolve. I have even called ******* and attempted to explain the issue, which ******* themselves described as unacceptable, but after they called Servify several times with me on the line, Servify is still refusing to help at this time. I purchased this insurance because the guarantee was to have the device repaired or replaced same day or next day. The fact that they are refusing to uphold their guarantee means that I was deceived when I purchased the insurance. This is deceptive at best and fraud at worst. I have called every day attempting to get this escalated or check the status of the issue, I have had to spend almost 10 hours on the phone with various agents attempting to get this resolved, and I still have no resolution. Nobody can tell me anything about why this happened, and nobody will help. This is completely unprofessional.

  

  Business Response

  Date: 10/12/2023

  Dear BBB,
  
  We have marked the previous service request as completed in our system and have initiated a new claim request for the customer's device. The current status is "document pending," as our claims team has requested specific documents to review and verify the claim. Once the customer uploads the requested documents, the claim request will progress accordingly.
  
  Regards
  Team Servify

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20717900
  
  I am rejecting this response because:

  This is not a satisfactory response. The guarantee is a 1 day turnaround time on a phone replacement or repair, it is now 5 days since I reported my phone being damaged and needing a replacement. I paid for a service with a 1 day turnaround time for a reason, and Servify was unable to meet that guarantee, which means that I did not receive what I paid for. As a result of this delay, and Servify's error which caused the delay, I had to go and buy a new phone because I require a working phone to run my business. That was an extra $1200 (i have attached proof) out of pocket that I had to pay solely because of Servify's error and inability to meet the guarantee of the warranty that I purchased. So no, at this point a 5 day resolution is not satisfactory. I would like financial compensation for all of the money that I spent on a warranty ($13/mo since I purchased the phone over 2 years ago) that I was unable to use when I needed to because Servify was not willing to help me despite the error being their fault, or I would like the original phone replaced free of charge. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/07/2023

  Dear BBB,
  
  A Walk-in claim was initiated on the customer's behalf with reference ID ************ on November 3rd.
  
  To proceed with the repair under the claim, the customer is required to pay the deductible for this request. As an exception, we will refund the deductible amount paid by the customer for this specific walk-in request.
  
  If the customer encounters any difficulties in their repair claim, they can contact us for additional assistance. We are here to help.
  
  Best regards,
  Team Servify

  Customer Answer

  Date: 11/14/2023

  This issue is still not resolved. I have been attempting to contact the business to resolve this issue which still has not been resolved. They have repeatedly lied to me or provided misinformation which has slowed down the process of being able to respond. I am including screenshots proving they are quoting me one price and then when I go to pay are asking for a different amount of money to complete my claim. I have asked them to explain the discrepancy and they have not yet emailed me back. I still have been unable to resolve this or receive my phone. 

  

  Business Response

  Date: 11/22/2023

  Dear BBB,
  
  Our team attempted to contact the customer using the registered number to convey that our technical team has successfully addressed the error issue in the claim. The customer can now visit the service center for device resolution.
  
  Furthermore, please note that we have initiated the process of refunding the deductible paid by the customer for the claim request back to their source account as an exception.
  
  Regards
  Team Servify

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20717900
  
  I am rejecting this response because:

  While I have finally received notification that the issue on their system has been resolved and I am able to take the phone in for repair, I have been offered no recourse for the cascading issues that their system issues has caused me. I had to purchase a new phone due to Servify's inability to uphold their contract agreement due to their multiple system issues that continued to cause delays for me, and I have continued to pay for their service longer than I want or intended to because I had to wait for them to resolve their system issues. They have not offered me any financial compensation for the significant financial loss they have caused me. 

  Rectifying the original concern after 2 months, spending dozens of hours on the phone and sending emails attempting to resolve this issue, while allowing me to continue having to pay ever-increasing amounts of money in order to replace something and receive a service that Servify contractually should have been able to deliver within ***** hours is absolutely not an acceptable resolution. The damage has been done, and they have offered no acceptable reparation. 

  Sincerely,
  *************************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 phones from ******* Jan, 8, 2023 S22Ultra. I have had nothing but issues with ******* with my phone and then I purchased a Careplus Plan $8.00 for 2 phone - total my invoice showed $16.00. My first credit Credit card deduction showed **** cents charged Feb 8, 2023 on both phones total of **** cents. I called Careplus Plan and went around in circles why my charge I was seeing on my account was 12 cents. Three days after the .12 cents I then saw a charge of $8.56 for each phone. I was later told by my Citibank card a vendor will charge a small amount to see if card is legit. For 8 months my credit card was charged like this until I was notified by Citibank I had FRAUD ACTIVITY on my card and I was reissued another card #. This is when the real nitemare started. Sept I noticed only 1 phone was charged by Careplus Plan- $**** not $8.56. I spent hours on the phone with ******* trying to delve in to why only one phone was charged. I later found out from Citibank Careplus Plan was attempting to charge my card $**** not $8.56. I called for a strait month and I was so p.o. off at these nit ****! I spoke to supervisors, was given a phone # for ******* by Citibank which was useless. ******* has no number for issues like this. I was disgusted with the Careplus Plan kept getting the runaround. Finally after a month and 8 days trying to get this issue resolved I told Careplus Plan I'm DONE not doing business with you anymore. Careplus for whatever reaon charged 1 one $8.56 and my other phone $****. The **** included .06 cents and it should not have. This force my Citibank card decline charge. I called and called and spent hrs on the phone daily. It was a full time job. Never was able to fix! I sent an email and frankly I was at my **** end. Disgusted and defeated! I finally CANCELLED my C/plus Plan and they still have me on their plan until ****. I bought a Plan through ****** and pay monthly for this now.Today, 10/9/23 I had to call *******. Her we go again more runaround. I tell the agent I need to upload my 5 page warranty back on the ******* Member service app. It's asking me when I purchased phones (2) even though this was already done back on 1/8/23 when phones were purchased. Besides why am I having to tell ******* when I bought 2 phones - I realized today I'm dealing with incompetent people. Careplus Plan could not help me in fact I was being advised I still had this careplus plan I cancelled in Sept 2023- they had no record of me cancelled and even said my plan was good thru ****. This is an issue since now I'm having major issues with my phone after 10 months and may look like I will need a replacement phone potentially. I do not think I will be buying a Sansung phone again. Their reputation is being tarnished by the company VERIVFY which later found out if careplus plan out of *****. I'm disgusted at how customers are being scammed to believe their cell phones are being managed through this paid provider by *******.*******,***************************

  

  Business Response

  Date: 10/10/2023

  Dear BBB,
  
  Upon verification,
  
  Plan are already canceled in our system for both of the customer's devices in the month of August.
  
  Any inquiries related to subscription plans can be addressed by the ******* Cancellation Team.
  
  Customers can reach our team at the following phone number: **************.
  
  For inquiries concerning smartphones or watches, please select option 1 when prompted by the *** after dialing the number.
  
  Afterwards, select option 3 under the "Other" category to connect with our team.
  
  Regards
  Team Servify

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment posted on 08/25/2023 Servify will not return my 99.00$ payment for a replacement device after deciding to cancel due to their policy of having to give them 1300.00$ for them to hold until they send me a new device, and receive my old device. This was not made clear until after I paid the 99.00$ fee and I do not have that much money for them to hold for however long that would take. So not only am I left with a broken device even with insurance. I also am unable to get my money back after calling several times and only being told to wait 24 to 48 hours for a refund which never happens.

  

  Business Response

  Date: 10/06/2023

  Dear BBB,
  
  As checked, 
  
  The Security Deposit hold for this customer was failed for the claim request and we have initiated the refund of the deductible.
  
  This will be processed within 24 hours
  
  Regards
  Team Servify

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Servify sent me a replacement phone in 6/2023. The replacement phone broke last Saturday, 9/23/23. I called to file a claim on 9/23/23, and requested they waive the $ 99 deductible on a phone we had less than 4 months. On Saturday and Sunday, I was told no Supervisor was available. On Monday, I was told a Supervisor would call within an hour. When I called back a couple of hours later, I was told a Supervisor would call back by the end of the day (10:30 Eastern). When I called back at 10:30 Eastern, I was told a Supervisor would call back the next morning. I called Tuesday morning and was able to talk to a Supervisor in the ******************** He seemed to understand my request and contacted claims and said he explained my situation and they would help me. By the time I got to the end of my call, they charged me the $ 99 deductible. I asked to talk to a supervisor and was again told that no supervisor was available. I paid the $ 99. This is bonkers. I want a Supervisor to contact me and reimburse the $ 99 deductible.

  

  Business Response

  Date: 10/06/2023

  Dear BBB,
  
  The customer has initiated two Advance Exchange requests. The first request with reference ID ************ was canceled upon the customer's request. If a $99 deductible was charged for this request, it will be refunded to the customer's source account.
  
  The second Advance Exchange request was raised by the customer with reference ID YEQQPHRGSXSS. As per the plan's Terms & Conditions, the customer is required to pay a $99 deductible and a security deposit hold on their card. The security deposit hold will be refunded once the customer sends the defective device back to our repair center.
  
  The replacement device was delivered to the customer on September 28, 2023. Unfortunately, no exceptions can be made in this case, as the customer initiated a new Advance Exchange request more than three months after the previous one. The customer is expected to adhere to the plan's Terms and Conditions.
  
  Regards,
  Team Servify

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20679529
  
  I am rejecting this response because: I repeatedly requested a callback from a Supervisor. Their phone broke less than 4 months after receipt. This is the second time the phone broke in exactly the same way. I asked to talk to a Supervisor, repeatedly, and was promised, repeatedly, that a Supervisor would call me back. I never received a call back. Today, I received a.call from ************ that went to voicemail. I attached the caller ID that appeared on my screen; ******* Scam Likely. The message they left directed me to call the general customer service number. This is not helpful.
  
  ********************************************

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  **** Protect instructs me to contact **** directly. **** tells me to contact **** protect. It's the saddest customer service experience I've ever had and is absolutely appalling. My nephew who's 5, runs a better business selling lemonade in the driveway. Pretty embarrassing that a company can't get their story straight or give me the resources to submit a proper complaint. I can't be the only one who's gone through this. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business Response

  Date: 09/22/2023

  Dear Dispute Resolution Services:
  
  Thank you for contacting ********************* regarding the complaint your office received from ************************* about the *************** XBR55X900H. Please be advised that **** Electronics is a separate entity from the extended warranty provider **** Protect. Thus, we do not have an access to their database. Customer has to coordinate with **** Protect directly at **************. Only the **** Protect Group are equipped to respond to concerns/disputes related to the purchased extended warranty from **** Protect. 
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 09/28/2023

  I purchased a XBR-55X900H television on 11/10/2020 from Best Buy and was sent information throughout the time that I was eligible to purchase an extended warranty from ****Protect. I provided my information, and purchased the warranty for I believe around 160-200$. I logged into the site, and it says my warranty is registered on and purchased on 8/1/2021 and it's valid until 8/5/2026. I contacted the warranty due to an issue with my TV and I was told that my warranty is invalid and the warranty was purchased on 7/6/2022. I followed the link provided by **** themselves and purchased my warranty. They took my money, and I though "OK great. I'm covered.I started reaching out on 8/16, and every communication took two days for a response. Once the representative told me my warranty was invalid and they rejected my claim, I had to be the one to ask for a refund. 8/21 I was told they would take 2-3 days to look into this, and then told on **** they would need another 2-3 days to figure it out, and a refund would be sent to me **** business days from September 1st. I requested the refund before contacting the BBB after several attempts to contact **** regarding this. If I was able to purchase a warranty from their site and it shows its valid on **** protect, how many other people are experiencing the same issue? I tried reaching out to **** several times to shine light on the fact that their warranty service (****************************) is selling warranties without validation, and many consumers likely have paid, never had an issue with their TV, and they got to keep the money because they certainly never told me that I have an invalid one. Only once my TV was having issues, did I find out that "Oh the thing you purchased is invalid." and I had to try to recoup a refund./=.

  

  Business Response

  Date: 10/03/2023

  Dear BBB,
  
  The digital check was dispatched on September 1, 2023, and it was successfully processed by our partner bank, clearing on September 12, 2023.
  
  Regards
  Team Servify

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 99 for a replacement fee and a $1007.99 hold for a replacement of my ******* Phone.It was charged on my **************** immediately. I was promised the phone in one business day. This was on Sunday. It is now Wednesday and I have heard absolutely nothing from ******* Servify. I called ******* Care + and then transfered to Servify, who then transferred me again.I was treated rudely and given a total run around. Servify has taken my money and not sent my product. I am now worried that once (if I ever do) receive the replacement Galaxy Flip 5- I will need to send back my broken one- and what if they claim they don't receive it. They are not to be trusted at this point and I am worried they will keep my hold.

  

  Business Response

  Date: 09/29/2023

  Dear BBB,
  
  Due to the customer's payment dispute, we have taken the step of canceling the existing advance exchange claim request.
  
  We are in the process of refunding the deductible to the source account.
  
  Simultaneously, we have initiated a new claim request with the reference ID DCEY0NGHRMXB. In this case, the customer will need to submit the deductible, and we will proceed with dispatching the replacement device.
  
  We currently have replacement devices available in stock.
  
  Regards
  Team Servify