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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessNRRated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    Customer Review Ratings

    1.13

    Average of 4,702 Customer Reviews

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    Review Details

    • Ricky W

      Date: 02/12/2023

      Worst company on the planet. Never gets anything right. Delivery usually takes 2 month's ?? I'm done buying anything from Amazon.

    • Candyce W

      Date: 02/12/2023

      Every single time I have ever ordered from them and it says that its supposed to be out for delivery. I have to wait eight or nine hours before I will ever get my product either one or two days delayed. So I asked for assistance with their so-called customer service and all they say is oh it looks like its out for delivery. This company is so pathetic. The funny thing is is that my family who I live with can order multiple Things and will NEVER have any issues with getting deliveries but every single item I order is always late or delayed for no reason! So sad how a company doesnt give a c*** about their so called customers

    • Laporchea W

      Date: 02/11/2023

      Amazon sent me and empty package and refused to refund me . Told me to contact the post office . Contacted the ****************** gave me a letter to show Amazon that it wasnt any contents in the package and Amazon still refused to resend my item or even refund me . Big scam . Ive never had any issues from Amazon until now . Package wasnt even sealed . **************** representatives are no help . Out of $90

    • JANA T

      Date: 02/11/2023

      I have been an Amazon customer for more than 10 years and it has become a horrible company! Packages not delivered timely and tons of misleading reviews for items that are not for the item listed. The times I have had issues and dealt with customer service, I was on the phone for an hour and had to make follow-up calls. Lots of scam listings, but no button to click to report the listing. Amazon doesnt want to hear about the misleading/scam listings! It is obvious because they make it difficult to report! I am ordering less from Amazon and using other retailers. If they cant get it together I am canceling my membership and spending my money elsewhere.

    • James O

      Date: 02/11/2023

      If you contact customer service from ********************** the customer is treated very badly they do not appreciate that your Prime member and that you give them money every month for a subscriptions there is no communication between the customer and the person that's supposed to help the customer

    • Ali A

      Date: 02/11/2023

      Horrible system of account management and only have people who can barely speak english running their customer support, can't get in contact with someone who can actually do something on the account except over email. Garbage.

    • Rafael H.

      Date: 02/11/2023

      Date of transaction: Oct 4, 2022 Order total: $612.14 Product description: GW Security 8 Channel 4K NVR 5MP *** ************* Security Camera System - Six 5MP 1920P Weatherproof Bullet Cameras,Built in Microphone, Quick QR Code Easy Setup, Pre-Installed 2TB Hard Drive. Item model number: VD6C8CH5037IP ASIN: VD6C8CH5037IP Ordered online at Amazon via Camstar Technology. The surveillance system has the privacy screen/privacy wall disabled. The issue was reported to Amazon, to the seller Camstar Technology and to the manufacturer GW Security none of them take care to this issue and dont provide any support. The manufacturer tells me that are waiting for an update to the firmware. In the meanwhile I suggest a DVR replacement, GW Security offer me this option, but after this message they dont answer me and to this date I'm with a surveillance systema off because I have been sued by neighbors for not having the privacy mask on the system. Problem that was reported to the three companies involved in the sale of it. I'm claiming a new surveillancr system replacing the existing one that was defective or a total refund of my purchase, but Amazon refuses and want a return but I dont receive the total amount, only a part because this business doesnt care for his customers. Stop buying at Smazon, is a robbery!

    • Sharon M

      Date: 02/10/2023

      I am paying for Amazon Prime which say next day delivery . I have observed on many occasions the site says next day and after you pay for the items is says your package will be arriving in 3 days time . This misleading Customers.

    • Ana G

      Date: 02/09/2023

      I am ********, and I purchased an item from Amazon.com, and I live in a secured apartment building, but they were never delivered to me, they insist that package was left in front of my door and it is not like that. I have contacted many times and they are not responsible... They informed me that they would not be able to refund me nor replace the item ordered, unless I filed a police report. I don't know what I can do to get my money back .

    • Joyce H

      Date: 02/09/2023

      Amazon automatically enters reoccurring charges which we did not request. It provides charges without details. When recently trying to close the account, it was very difficult to follow the confusing and hidden instructions. It charges these automatic charges from one credit catd to another without my authorization. When recently trying to close the account it was very difficult to follow the confusing and hidden instructions. I never received the confirmation e-mail that the account was closed. I contacted **************** by Chat and by phone. They played the games "Are you still there" on chat and "I can't hear you" by phone to try to get me to end the conversations. They ultimately said they could not close the accounts but eventually replied since I had already attempted to close the accounts, they were closed. I asked when I will be notified of this verification, the response was weeks or months, I needed to never use Amazon while waiting for the verification. I will not use Amazon. I can obtain services through ******* in a better and cheaper manner. They do not deserve even one star.

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