Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Amazon.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 121 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      1150 S Columbia Ave Campbellsvlle, KY 42718-2465

    • Amazon.com

      1245 E Washington Ave Ste 300 Madison, WI 53703-3040

    • Amazon.com

      1516 2nd Ave Seattle, WA 98101-1543

      BBB accredited business seal

    • Amazon.com

      1465 Nitterhouse Drive Chambersburg, PA 17201

    Customer Review Ratings

    1.13

    Average of 4,702 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • James E

      Date: 03/15/2023

      AMAZON has Hands Down the ********************** EVER!! Un authorized gift card purchases on Jan 18 2023. (2) months of Amazon promising a refund and was told today there was nothing they could do. Why did it take 2 months to get to that point. (15) interactions and (14) promises of a refund.

    • Leann W

      Date: 03/14/2023

      Amazon driver hit my car when my car was legally parked 11/30/22 I was not even driving, to top it off my neighbor came and got me the driver was trying to leave, to top it off he gave me a fake number to his supervisor had to do a lot of investigation myself finally contacted the supervisor they sent my claims to a company called arc well my car damages still have not been paid out, do i need to contact a lawyer the news, what a shame a billion dollar company can let there drivers destroy hard working people's property to me this is a hit and run with no consequences, yet i am left to filp the bill thousands of dollars of damages to my vehicle for having it parked at my residence bbb this is a crime how can this company get away with this.

    • Stacy J

      Date: 03/14/2023

      Amazon customer service is absolutely horrible. The prime membership doesn't mean squat anymore. Nothing is delivered on time. The drivers are rude and the company as a whole has destroyed malls and small businesses. They will also steal if given the opportunity so watch your account!

    • tomans y

      Date: 03/14/2023

      The disturbing commercial with the boy dressed as a girl that has a mustache that wants to dress like prince in the yellow jacket is the most disgusting form of advertising that I have ever seen. Stop pushing for child mind, and body mutilation. This is clearly destructive behavior. I will be ending all purchases from amazon due to this disgusting form of advertising to accommodate the less the ***** % of the customers who use amazon. Absolutely disgusting

    • Robert E

      Date: 03/14/2023

      Buyer beware Your delivery MAY get to your address. Too many orders now go into nothingness. No reason is ever given for delivery issues.At least this last order will be refunded. Others were not credited.What has happened with them? Issues started during pandemic and have only become MUCH worse.

    • Avie P

      Date: 03/13/2023

      I purchased this item along with $300 worth of items and the deliver marked this item as delivered. I contacted customer service several times and was given the run arounds only to finally be told that the item could not be replaced or refunded. The was will to lose a long time customer than to compensate a long term paying customer. Ive spent over thousands of dollars with Amazon on to be given a hard time for a $15 item. People may lie and contact them for unreasonable things but Im not the one. Sorry to do this here but old well. F Amazon.

    • David H

      Date: 03/13/2023

      Horrible .. they never delivered my item and won't refund my money.. they are responsible for making sure orders are securely left In mailbox but didn't. I'm revoking my prime membership.

    • Paula D

      Date: 03/13/2023

      I never joined Prime. I'm retired and don't buy but what I can afford, rarely "online". I put 2 items in my cart. Both said "free shipping, free returns". At checkout , I was going to be charge $ **** for shipping, unless I accepted the 30 day free trial for Prime. Add insult to injury, my 4 units of solar lights sold by Amazon was $ *****. Once I received them, I knew who the "seller/manufacturer" was: LeiDrail".They will sell me an 8 pack for $ ***** with free shipping as long as I use PayPal. Paypal has a relationship with ***************** ***** (my credit card). ***** will give me a better points program if I give them my current income.

    • Kimerly H

      Date: 03/12/2023

      We purchased items from Amazon regular but we received return damage items which is listed new and we having problems getting refund

    • tracy h

      Date: 03/12/2023

      On 1/21/23 I purchased over $1000 worth of products from the Amazon website. One week later I needed to return 4 items for various reasons. I purchased these items using a prepaid ***** ******** Card which after I made my Amazon purchase the card had to be replaced due to fraudulent activity. Amazons policy is that any return gets credited back to the original form of payment. Unfortunately since the card number changed ***** *** would not forward the credit to my new card number. The total of my return is $246.94, which is now floating around the system at Amazon and I'm told no one can do anything. I've been involved in over 70 back and forth e-mails, over 30 calls to customer service and at least 20 chats on line with Amazon. The last week I've been promised 3 times by 3 different chat people that my case would be directed to the proper department to correct the problem. I was told I would be contacted within ***** hours. 3 phone calls, 7 days later, nothing. I was promised by 2 customer service reps that the $246.94 would be applied to an Amazon gift card, this was promised on 2 separate e mails. Still nothing. I'm absolutely disgusted with this company. All I want is my Money. ***************************** ************************************************.

    Amazon.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.