Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,721 total complaints in the last 3 years.
21,217 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is allowing a seller to charge a restocking fee thats unwarranted. When I call to resolve the issue they the agents say there is no recourse and promptly disconnect. Recently, after trying again to find a solution, A supervisor informed me they would take care of it by issuing the refund for the restock fee. Upon calling back to i check on the refund I again was told no refunds are available and was hung up on. There doesnt appear to be a phone number to call to get someone from corporate to resolve the issue.
Customer Answer
Date: 03/25/2024
Order number
111-1483410-4076203
Business Response
Date: 03/26/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-1483410-4076203 regarding refund for restocking fee.

Based on order details, I see that our concern team shared complete information based on investigation as the refund for restocking fee cannot be issued.

I request you to go through the email sent from our team to get complete information.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 03/27/2024

Complaint: 21476002

I am rejecting this response because:
Thank you for taking the time to respond, however, no investigation was done looking into this matter.
It is my belief that the seller is falsely claiming that the item was an unsellable condition and that Amazon is not doing anything to verify the validity of this claim

The item returned was in new condition and therefore feel a restocking fee is unjustified.
When I tried to reach out to customer service at ********************** The representatives refused to speak with me and disconnected the line several times, leaving me with no appeal or options

For this reason, I have reached out to the Better Business Bureau to seek reimbursement of funds for the restocking fee.

Sincerely,

***********************
Initial Complaint
Date:03/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon my account says delivered and I went to retrieve my package was told someone already picked my package up and now they are telling me to wait two days to get a refund or replacement even though it says delivered
Business Response
Date: 03/24/2024
Hello ******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about both the trouble you've had with your refund, and your experience with our **************** team when you called in for assistance.

We're happy to investigate this further for you. However, we were unable to locate the order ID with the information that was provided. We request that you share the order ID by replying to this email, so that we may look into this for you.

We look forward to your response.
Regards,
Priyanka
Amazon.com
*****************************
Customer Answer
Date: 03/25/2024
111-2205193-9813021 here is my order number
Business Response
Date: 03/26/2024
Hello ******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

Upon reviewing the details, I see that the item was marked as delivered on Saturday, March 23, 2024, and that the package was signed for by Tomy (Security-Package Room).

When a package is marked as delivered but you haven't received it, we recommend checking with your neighbors, unless you have health or safety concerns about doing so, members of your household, or if applicable, your workplace reception, to find out whether they've taken delivery of the package on your behalf. Occasionally, packages that are at first thought to be lost turn out to have been left with a neighbor or an out of sight location.

The turn around time for this is generally 48 hours, which is why we request that you wait that timeframe to see if the package is received, as it would cause greater inconvenience to have to return the item if it's delivered, after a refund is issued or a replacement is created.

I see that a full refund was issued back to your original payment method on Monday, March 25, 2024 at 3:21 PM (PDT).

While we respect your request for additional compensation, we're unable to offer monetary compensation beyond what has been provided.

Ive reviewed this matter in its entirety, and it's not one we're able to accommodate when applied fairly to all of our customers. Because of this, we must sometimes make a decision to stand behind a policy knowing it will be disappointing to one, but acknowledging that it's truly in the best interest of all of our customers.

We strive to make shopping and delivery delightful for Amazon customers, and I appreciate that you took the time to contact us.

Thank you for your understanding.
Regards,
Priyanka
Amazon.com
*****************************
Customer Answer
Date: 04/02/2024
They emailed me I responded they never responded again
Initial Complaint
Date:03/23/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My seller account was deactivated by Amazon and was unable to be reactivated. However, during this time the company wouldnt allow me to cancel the account and kept billing me for their services. I had all of my items returned from the company in hopes that they would cancel automatically however theyre billing me even more than before. The company will not let me cancel and will not stop debiting funds from my credit card. There is no way to get in contact with the company.
Business Response
Date: 03/24/2024
Greetings from Amazon Services,

I am unable to locate any seller accounts using the email address provided within the complaint, ********. For security reasons, I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account.

Please provide the email address that was used when registering the seller account.

Thank you
Initial Complaint
Date:03/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon deactivated my account an cancelled hundreds of orders. The reason was "We deactivated your Amazon.com business account because it is in violation of the Amazon Business Accounts Terms and Conditions:"I have reached out to amazon several times and have received zero responses. You cannot just cancel an account for no reason.
Business Response
Date: 06/20/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/20/2024.

Sincerely,

******.
Amazon.com
Initial Complaint
Date:03/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a set of jewelry boxes from amazon.com on February 6th from a seller (TheDisplayGuys ). The order was for 25 jewelry boxes (size 5x7) for $37.99. I received my order 2 days later and there was only ONE box in the delivery envelope. I never received the entire order. I was suppose to have a quantity of 25 boxes, that's what's advertised and I got an incomplete order. I contacted amazon and told them I received an incomplete order and that I was returning the ONE box and to note that on my account. I left a negative review on amazon's website and complained that I was ripped off because I only received one box and not the full order. I return the merchandise on March 6th (due to my business schedule) to the *** store. I tracked my return from the amazon website. Amazon received my return to their warehouse on February 29th and STILL HAS NOT ISSUED MY REFUND. Today is March 24th.When I called customer service last week, the agent was extremely rude and were unable to help me. I want my refund because I was totally ripped off and stolen from by their vendor. The vendor sent me one box for $40 when I should have received 25 boxes. This is disgraceful. I'm a senior citizen on a fixed income and I should be able to order from a big company like amazon and not get the runaround and treated poorly over a $40 refund. From customer service to the vendor who sent me an incomplete order, the whole process has been absolutely horrible. Amazon use to value their customers and promptly refund orders and now it's nothing but a hassle due to extremely poor customer service.
Business Response
Date: 03/24/2024
Hello **********,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've verified that our Specialist team requested the details of a government issued ID to proceed further with the refund.

I truly do understand your hesitation with regard to submitting your government issued ID for verification, and your frustration with the current situation.

I also appreciate the amount of time you have been by our side, which is why, if there was an alternate way available for you to receive a refund, I would have done it for you. Unfortunately, in this case, there is not.

I also understand that disclosing the details of the fraudulent activity *** help you feel more comfortable in verifying your identity with us. However, we are unable to share those details, for the same reason that we are unable to proceed with the refund request. This is primarily for the trust you have placed in us to maintain the safety and security of your account.

I request your understanding and co-operation with the verification, and in return, I will take care of any concerns that *** arise. I will also forward this to the relevant stakeholders, so that they are aware of your experience and the impact this has had.

Please contact our **************** team, so that they *** connect you with the relevant department to send you a new link for ID verification:
*****************************************

Thank you for your patience and understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 03/24/2024
I do not need to submit my ID because that is sensitive information and there is no guarantee from Amazon that my information will not be compromised. My ID was not require for me to purchase the item, so no ID should be required for me to receive a refund. If I'm not refunded, I will report this matter to the *********************** as a fraudulent / scam sale where my money was stolen. The item has been return and no one can refuse me a refund because I refuse to submit sensitive information about myself that can lead to identify theft. I spoke to Amazon customer service several times, and every time I got a canned, rude, nasty response with a demand for my ID. I was even hung-up on by their so-called customer ********************, trying to strong arm me into giving them my ID for a $40 return. This is against the law.
Initial Complaint
Date:03/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has, in the past 24 hours, cancelled my prime membership, falsely claiming I requested cancellation. I did not. Therefore, someone in your organization took unauthorized action on my account. I asked for your security team. I was told you have no security team, a highly unlikely claim. I was told a recent order had been canceled and a refund issued. Within minutes a different Amazon representative said there had been no order cancelation nor any refund. I was given a link to restore my prime membership. This link repeatedly did not recognize my long-established Amazon account password. Your chat agents have for years connected me to what they have always called "the concern team" to escalate problems. I was told today by an agent who says he's worked for Amazon for 8 years that no such team exists now nor has ever existed. I want you to investigate who from Amazon vandalized my account falsely claiming that I requested prime membership cancellation. When I ask for Amazon security, ***************** with them and train your agents to comply promptly.
Business Response
Date: 04/18/2024
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

For assistance with logging into your Amazon account, or resetting your password, please contact our **************** team so that they can connect you with an Account Specialist to assist you further with this:
*****************************************

I hope this helps. We look forward to hearing from you again.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 04/18/2024

Complaint: 21475508

I am rejecting this response because:
You have addressed not a single particular of my complaint. An Amazon employee falsely claimed that I requested cancelation of my Prime membership and went on to cancel it with no discussion with me or even notification. Their action was to lie and vandalize my account, a serious security breach that is far from merely an inconvenience. Amazon has gone on to lie repeatedly thereafter in chat help about the safety of products it sells and falsely claimed I merely wanted a negative review of an allegedly dangerous product, removed. To the contrary, were a product alleged to be unsafe, I should want the review saying so amplified, rather than removed. Moreover I did amplify that review by filing a complaint with the ************************** giving them a link to the very product review one Amazon employee falsely claimed I wish to have removed. Would I have given them a link to a review I wanted removed?
No
I have been repeatedly lied to by one Amazon customer service agent after another. By the way, the allegedly dangerous product is still for sale on Amazon.
You don't care one bit about your customrrs, nor their safety. Not one bit.
Money is your sole concern.

Sincerely,

*********************
Initial Complaint
Date:03/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction was 07/02/2022 17:37 After placing order of Msr Amazon instantly block my account with 215$ inside which they were asking for documents I provided all but because of selfish gains they still didnt open my account back for me
Business Response
Date: 04/18/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 04/18/2024.
Sincerely,
***
Amazon.com
Initial Complaint
Date:03/23/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Team,My name is *****, and in this letter I would like to complain to you about an Amazon agent issue related to the Lost Ark game and request your help in resolving this issue.I recently had some issues dealing with the Lost Ark game that Amazon represents. I am dissatisfied with their service and transaction practices and believe there may be something inappropriate or illegal about their behavior. What I want to emphasize in particular is that during my game, I did not commit any illegal behavior and just played the game normally.I have tried to contact Amazon and reported my concerns and questions to them, but unfortunately, they have rejected my application and failed to provide a satisfactory solution.Here's a summary of the issues I'm having:[Describe in detail the issues you encountered with Amazons agents regarding the Lost Ark game transaction, including any relevant correspondence records or evidence][Emphasize the fact that you are just playing the game normally and there is no violation][Describe a situation where you tried to contact Amazon and they denied your application]I believe that I am entitled to better service and transaction experience, and expect support and assistance from the BBB team.I am asking the BBB team to assist me in resolving this issue, hoping to find a fair, reasonable and mutually satisfactory solution. I am willing to provide any information or evidence necessary to support my complaint.I look forward to your reply and handling of my complaint as soon as possible. Thank you for taking the time to bring this matter to your attention.sincerely,*****
Business Response
Date: 04/03/2024
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've received your complaint, and engaged the relevant department to look into this for you.

The AGS team mentioned that in order to investigate, they require the PersonaID or character's name.

Please write back to us with the requested details.

We look forward to your response.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 04/05/2024
The steam account is *********
steam id is ************
Business Response
Date: 04/29/2024
Hello,
I hope this email finds you well. Thank you for writing back to us.
The player's profile was not able to be identified.

Is it possible to get the player's character name and server in the game instead?

Thank you!
Customer Answer
Date: 05/03/2024

Complaint: 21475425

I am rejecting this response because:Character name:********
Server:********

Sincerely,

***********************
Business Response
Date: 05/14/2024
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

In order to assist you further, we require that you verify the account. This can be done by linking your Steam account (************************************************************************************************************************************* )
OR
Other options: Player can provide Steam ID or profile page.

Please verify your account through one of the two methods above.

We look forward to your response.
Best Regards,
Priyanka
Amazon.com
Customer Answer
Date: 05/15/2024

Complaint: 21475425

I am rejecting this response because:Steam ********************

Sincerely,

***********************
Business Response
Date: 06/04/2024
Hello *****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

All Amazon Games appeals are done through the player facing penalty portal. Each appeal is manually reviewed by a specialist, and there is a secondary audit process in place to ensure that penalties and appeals adhere to Amazon Games policies and practices. In this case, we can verify that the penalty issued to the account was accurate and that the penalty and appeal have been reviewed and verified multiple times.

Our specialists have confirmed this suspension will not be removed.

If you have any other questions about any of our games, you may want to check out the support pages on our website (*********************************************).

We apologize for any inconvenience caused. Thank you for your understanding.

Best Regards,
Priyanka
Amazon.com
Initial Complaint
Date:03/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 03-22-2024, my Amazon account was locked for being allegedly accessed by an unauthorized party.After multiple pleads to their customer service team, my account kept locked.And, I am awaiting a delivery of a Pharmacy textbook, for which I have paid an amount of ca. $30 AUD.I know it is a small amount of money, but getting ripped off and locked out of my Amazon account is unfair. I am unemployed, and I can't just give out money for subpar services.Thank you for understanding,******
Business Response
Date: 04/03/2024

Hello ******,

I am ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

You'll need to contact our partner site, Amazon.com.au, for more information about this issue, as our international websites operate independently. You can contact them directly at:

**************************************************************

We look forward to seeing you again soon.

Regards,
Aqeeb
Amazon.com
Customer Answer
Date: 04/03/2024

Complaint: 21475344

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:03/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb 10th 2024 we purchased 2 recliners which had a problem staying up. I requested a refund and was told in writing they would refund total of purchase and reimburse the shipping with **** I have requested the credit card to be credited back, but continue to get the run around. I've made at least 5 calls and finally got to a supervisor who was very rude and said they must have my DL copy but wouldn't say why. They said they sent me an email but I was told by the last representative they didn't have my email address so she walked me through how to add it on March 18th. How could they email me prior to that date without an email for me. Amazon has my money and the 2 recliners and have not refunded the credit card. I have given the tracking numbers which the confirmed they received the chairs. I have pics of recliners and tracking also video of *** taking them I also have the promise in writing from Amazon to do a complete refund. I also purchased the insurance on the recliners that has to be refunded back to the credit card. Amazon continues to keep me running around in circles. They didn't even send the link after I added my email address and still won't return the money back to the credit card. I want a full refund as they promised in writing on their message in my account and from they're reps who confirmed the purchase and *** refund. I have pics, and I wrote down the names and dates of most of the conversations. I've been requesting a refund since I believe the Feb 15th and still no return. Please help me get the full refund back to our credit card. I still need to purchase recliners but not from Amazon
Business Response
Date: 04/10/2024
Hello Shirvel,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize that you haven't received a refund for the item you returned.

Since you returned the item using your own label, we ask you to provide proof that the item was handed over to the carrier, such as a carrier receipt that. The proof provided must contain the Tracking ID and Shipment Date, this information must be visible in one photo.

Please reply to this e-mail with the Order ID #******************* and attach the photo in a .jpg or .pdf file format.

Your photo must be submitted before May 10, 2024 to be considered for review. Once we receive your photo, we typically respond within 3 days with the appropriate action that has to be taken on the order.

I understand your frustration. However, we can't assist on this order until we receive proof the item handed over to the carrier. As a reminder, your photo has to be submitted before May 10, 2024 to be considered for review.

Please note the e-mail has to come from the email address belonging to the account that made this order.

Thank you for your understanding.

Best regards,
Harasankar.M

Thank you.
Amazon.com
Customer Answer
Date: 04/13/2024
Good afternoon

I have attached the copy of the return *** tracking numbers that were also given to the Amazon representatives on more than one occasion. I also included the fee paid to *** as instructed by Amazon to return the 2 recliners.

Kind regards,
*******************************

Customer Answer
Date: 04/13/2024

Complaint: 21475222

I am rejecting this response because:

Sincerely,

*******************************
Business Response
Date: 05/20/2024
Hello Shirvel,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about your Order refund.

I can confirm that the refund has been issued.

Refund amount : $572.22
Refund issued on May 15, 2024 to your Original payment method.

We look forward to seeing you again soon.

Regards,
*****
*****************************

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