Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,721 total complaints in the last 3 years.
21,217 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/23/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to contact Amazon to change my phone number on the account. at which time I explained to the agent that I have a seizure disorder and cannot remember certain things including all of the past orders on my account that he continued to ask me all while chuckling and insulted me to the point of tears and forced me to hang up the phone . I then had my husband call a supervisor who insisted that he would send the issue to the agents boss for coaching. supervisor then told my husband who requested some sort of action be taken and to be sent a simple follow up regarding this issue that there's no such thing. and proceeded to gas light my husband and lie over and over. I'm seeking a formal apology and some sort of follow up and compensation for time and suffering that I'm dealing with on this issue. I've sent an email to ******************* and will be calling my lawyer in the morning I'm sure Amazon will not respond but hopefully other people will see this and stop using Amazon services .
Business Response
Date: 03/24/2024
Hello *************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the bad experience you had contacting our support regarding the issue with your change of phone number.

I see that this issue is now resolved for changing the phone number on your account.

I'd like to apologize for the inconvenience caused to you while getting your issue resolved with us.

I'd like to inform you that I have submitted a report to our internal team regarding your experience and make sure proper action is taken and hopefully no such arises in future whenever you contact us.

We will forward all the conversation you had with the agent and the supervisor involved but we will not be able to provide any compensation from our end regarding this issue and we do apologize for that.

We appreciate your patience and look forward to seeing you again soon.
Regards,
****************
Customer Answer
Date: 03/27/2024

Complaint: 21478060

I am rejecting this response because: the issue is not with the difficulties changing my phone number. The issue is: after telling the customer service representative that I suffer from seizures and have difficulties remembering things, he asked me to tell him about past purchases, which I couldn't remember at that time. I also told him I was trying not to get stressed out as that can cause seizures. His directions asked me for previous OR current orders, not both. He had absolutely no respect for my medical disorder, should not have continued to ask me to give him information after I had already told him I couldn't remember, and should have showed a woman with disabilities a lot more respect.

Sincerely,

*************************
Initial Complaint
Date:03/23/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding you and that they are requesting outrageous private information from you just to get your refund. I returned a ring doorbell camera on March 4th. On March 7th it was received at the Amazon warehouse. I followed up with the chat feature to inquire about my refund of ******. They said they require private information sent to them in an email to get my refund. When I declined, they said I will not get the refund nor the product returned.
Business Response
Date: 03/24/2024
Hello *****************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the refund for return on order #***-3003052-0298606.

Upon checking I see that our team has requested an ID proof in order to process the refund.

Thank you for reaching out to us, I understand your concern regarding the security of your identity proof.

Neither amazon nor any third party service provider who is used to validate that it is a proper ID, retain a copy of the *** I hope that I can clear up any misunderstanding. Amazon.com is not in the business of selling customer information. We never have been.

Our current privacy notice (*********************************************) specifies that we *will not* disclose customer information to third parties except in certain limited circumstances, one of which is when we utilize third party service providers however such providers are unable to use any data outside of providing services to Amazon.

Furthermore, our privacy notice makes clear that we only share information with affiliated companies if a customer chooses to enter into a transaction with one of these companies.

If you choose not to do business with these stores, then these companies will not have access to any of your account information.

If you do choose to shop at one of these stores, the only information we will share is information regarding your transactions with that store; these companies will never have access to information about your other purchases at Amazon.com.

Privacy is as important to us as it is to our customers. Under the express terms of our Privacy Notice, we are confirming that we are not in the business of selling customer information. Our hope was to reassure customers by specifying in greater detail the limited occasions in which any of their information might be shared. Rest assured, our fundamental commitment to protecting customer information and ensuring the security of their transactions has not changed and never will.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Customer Answer
Date: 03/24/2024

Complaint: 21477969

I am rejecting this response because:
I will not provide personal information to Amazon or third party affiliates. They have made refunds prior to this and after this purchase so there is no reason they need personal information for only this return. I would like a refund or the item returned back to me if Amazon refuses to compensate my return.
Sincerely,

*****************************
Initial Complaint
Date:03/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order # ***-5324005-7973807 was returned and Amazon received the item shown on the attached photo. My money has not been returned even though the item was sent back.
Business Response
Date: 04/05/2024
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

Thanks for your understanding.
Initial Complaint
Date:03/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order #***-8710931-4539421 was returned over two months ago and Amazon refuses to give me my money back. I want my refund for the item that I sent back to them.
Business Response
Date: 03/24/2024
Hello ***********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the refund for return on order #***-8710931-4539421.

Upon checking I see that our team has requested an ID proof in order to process the refund.

Thank you for reaching out to us, I understand your concern regarding the security of your identity proof.

Neither amazon nor any third party service provider who is used to validate that it is a proper ID, retain a copy of the *** I hope that I can clear up any misunderstanding. Amazon.com is not in the business of selling customer information. We never have been.

Our current privacy notice (*********************************************) specifies that we *will not* disclose customer information to third parties except in certain limited circumstances, one of which is when we utilize third party service providers however such providers are unable to use any data outside of providing services to Amazon.

Furthermore, our privacy notice makes clear that we only share information with affiliated companies if a customer chooses to enter into a transaction with one of these companies.

If you choose not to do business with these stores, then these companies will not have access to any of your account information.

If you do choose to shop at one of these stores, the only information we will share is information regarding your transactions with that store; these companies will never have access to information about your other purchases at Amazon.com.

Privacy is as important to us as it is to our customers. Under the express terms of our Privacy Notice, we are confirming that we are not in the business of selling customer information. Our hope was to reassure customers by specifying in greater detail the limited occasions in which any of their information might be shared. Rest assured, our fundamental commitment to protecting customer information and ensuring the security of their transactions has not changed and never will.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Customer Answer
Date: 03/24/2024

Complaint: 21477914

I am rejecting this response because: I have sent the item back and I request my refund. I do not have an ID so that is ridiculous. Either send me the item back or send me a refund. You are holding my money hostage.

Sincerely,

***********************
Initial Complaint
Date:03/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 21, 2024, I purchase Clip: order number ORDER # ***-3994639-1333050. It was to be delivered the following day. Well, it wasn't, I complained to them about them doing this to me all the time. I recorded them with their knowledge as they said I would get the item and they would refund the charges. That was the agreement. Well, that is not what they did. They sent the refund which I have not received yet. I complained and they covered me with a $10.00 credit also which I don't see issued on my account. If the 10:00 was sent it would cover the $10.00 credit they issued me for compensation. However, they have raised the price of the item. When I tried to reach them regarding the price raises on the item, I just tried to purchase I could not get through. Are they being monitored by any government agency? Attached are the two items on their website.
Business Response
Date: 03/24/2024
Hello *******************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the order for item "Clip in Bangs 100% Real Human Hair Extensions Wispy Brown ***** Fake Bangs Hair Clip on bangs for women Fringe with Temples Hairpieces Faux Bangs for Daily Wear".

I'd like to inform you that the order ending with 3050 was fully refunded to you on Mar 22, 2024 and I do not see a $10 promotional credit being offered from my end and we can't issue any concession regarding that amount for $10.

Coming to the price of the item being increased, the item is at the same price of $13.02 because the last time when you ordered this item you used a coupon to place it which made the price $13.02, that coupon is still available from what I see on website, if you are unable to see that coupon then the issue would be that it was a one time use.

Furthermore, the delivery was cancelled because there was a minor damage reported on the item and was un-deliverable and is returning to the sender.

Since the refund is already processed we won't be able to provide a replacement for this item as well because we issued a refund and would request you to place an order separately with the available coupon on website.

We will not be able to provide any other information apart from this on this issue.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Customer Answer
Date: 03/29/2024

Complaint: 21477885

I am rejecting this response because: It is not my problem that the shipment that you claimed sent did not arrive. The coupon in which you refer to was not there. You did not deliver the item. The coupon should still be available due to you mishandling not mine. I request the coupon be reinstated. I also reqest to submit the original complaint!

Sincerely,

*******************************
Initial Complaint
Date:03/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay $15 a month to Amazon for next day/2 day shipping and its not always an option they only do those shipping options every other day, they sometimes have a thing where you spend $25 on qualifying items youll get it next day but every time I spend $25 I always get a message saying my order will be late and what I dont understand is how theyre getting away with charging $15 for the membership which includes the next day/2 day shipping and try to offer next day shipping if you spend $25, the customer is technically paying more which makes the membership useless and a waste of money
Business Response
Date: 03/24/2024
Hello *******************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the prime shipping related benefits.

I'd like to inform you that most of the items qualify for prime free shipping with 2 days or next day shipping but some of the items which are not sold by Amazon and are fulfilled by Sellers usually require you to pay for shipping unless the order qualifies for free shipping if the total is over $25.

You can check the ineligible shipping speed benefits from prime in the link below:

*****************************************************************************

Items fulfilled by Amazon Marketplace sellers that are not marked as Prime-eligible.
Magazine subscriptions.
Personalized gift cards.
Any item that doesn't have a message indicating that it's eligible for Prime on its product page.
Addresses in the U.S. territories, possessions, protectorates (other than ***********).
International destinations.
Items with Scheduled Delivery.

These don't qualify for free shipping and fast shipping and require you to make an order with a total of the amount they mention on the order page.

We will not be able to provide any other information apart from this.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Initial Complaint
Date:03/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for 3 Macbook Pros totalling ******* on January 28 2024. I started a return on these items and dropped them off using the prepaid label with the tracking # 1Z30E7549186291271 on Feb 6 2023, and it was recieved by Amazon on Feb 8 2023.During this time, after returning my items, Amazon decided to close my account for no reason, and did not honor the refund.As a result I filed a chargeback with my bank. Amazon replied to this chargeback saying that the items must be returned and they were not returned to them.I recontacted amazon on March 23,2023 and was told that they recieved my return on Feb 8 2023 but have not processed it yet, so they can not refund me.Amazon has acknowledged that they have recieved the items, but even after 40+ days they have not processed it, and are not giving me my money back.
Business Response
Date: 03/24/2024
Hello Hirdeveer ******,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the refund for return on order #***-9348579-8789012.
To help you with this, I've raised the issue with our concerned team and will be following up with them.

Once they respond, I'll email you with the details.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Customer Answer
Date: 03/26/2024

Complaint: 21477627

I am rejecting this response because:
I still have not received any updates on my refund so i will be rejecting this response as no one has helped me.

Sincerely,

Hirdeveer ******
Business Response
Date: 04/02/2024
Hello Hirdeveer ******,

Thanks for writing back to us. I hope this email finds you well.

I've received a response from our team regarding the issue with refund for order #***-9348579-8789012.
Upon research from their end, they have stated that our return center was unable to find the item and couldn't process the return, hence, they are unable to refund the item.

We can only inform the same findings from our team as we do not have any option to process a refund from our end as well because they simply didn't get the item.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Initial Complaint
Date:03/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive had my account since I got my first job. I have been buying stuff over the years and typically havent had many problems. Over the last few years, I havent used it very much, I just havent had extra money. Well, a few days ago, I added my EBT card on there because I saw they offer products with EBT. I also saw some deals going on through someone on TikTok for Amazon, I decided to check them out. I noticed there was hundreds of dollars worth of promotional credits. I had no idea what these were and they only showed up when I went to check out as a payment option. I changed some of the things on my cart and realized it would change based on that. From my understanding, I needed to buy things solely sold and sent by Amazon to use them. I went to log into my account on safari to see if there were different menu options and ways to see how much that balance actually was. I couldnt login, couldnt remember my password, so I contacted support through that app about changing my password. Long story short, they sent me to 3 different people, the last person being some sort of specialist. The process to get to this point took over 45 minutes to an hour. I finally accept her call and explain the situation generally. I had said in the support that I was unsure when I used my account last (without looking, I forgot I had used it a few months ago for a gift card type thing I sent to someone) they said if I had last over a year ago, the account was inactive and I couldnt use it anymore and would have to create a new one. I mentioned my promotional credits and what would happen to those, she goes to look at my credits and immediately goes silent. I waited on the call for 5-10 minutes and asked if she was there, no response. I finally hang up as it was in the middle of the night and I was exhausted and just wanted to call again tomorrow. I go to look at my app one more time, my account was completely deleted. Gone. All those years and all those credits I had built up, gone
Business Response
Date: 03/24/2024
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with your account.

For security reason, request you to contact us on *********************************************** from your registered email address with Amazon with BBB complaint ID.

Please be assured that we will deep dive and help you with your concern related to account.

Thank you for your cooperation.

Regards,
*****************************.
Customer Answer
Date: 04/09/2024
I received the email saying to send them my information. I sent them my information-I admit, late- but I havent heard back from them yet. I would like to reopen the case.
Business Response
Date: 04/10/2024
Hello,

Thank you for writing back to us.

I understand your concern with regards to your account and here in this case I request you to click on forgot password on login page where it asks your email address and password to login.

Follow the prompts after clicking forgot password to create a new password to your account and login to your account.

If you are unable to set a new password, I can connect you with a account specialist on call at your preferred time.

Unfortunately we are unable to process this on a chat or email due to security reasons and request you to help us with your phone number registered with Amazon and preferred time to receive a call.

Thank you for being a valuable customer to **********************.
Regards,
*****************************.
Initial Complaint
Date:03/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I needed to extend the return window on two items, which were the same product: BOGS Womens Rainboot ankle. Amazon customer service was able to process the returns, but told me I could not take both returns to Kohls. I was only able to return one product to Kohls and the other pair had to be returned to **** I find this to be an unfair business practice that is a bait and switch. It makes zero sense to not allow the consumer to return the SAME product to the same retailer. Amazon is acting in a way that leads me to believe they are trying to prohibit my return and stick me with the bill. Order numbers are ORDER # ***-4133933-5461049 and ORDER # ***-0146903-4949866.
Business Response
Date: 03/24/2024
Hello ******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with return on your orders. It is certainly not what we expect our customers to go through.

Upon reviewing the order details, I see that the return method on both the orders is "kohls" and as per details here, return is received and refund for both the items is initiated successfully to Amazon gift card balance on your account.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

**********************************************************************************

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:03/23/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-6137208-0129838 is the 6th order is delayed. Amazon keeps replying they are fixing the delay problem because I am a prime member but this is the 6th delayed order this year again.please provide a credit to my account
Business Response
Date: 03/26/2024
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've been facing with the delivery of your orders.

If you've been facing repeat delivery issues, I can work with the relevant departments to prevent this from happening again. In order to do so, I'll need 3-5 orders that this happened with within the past 120 days (as tracking data will no longer be available for us to investigate beyond that timeframe), so that we can investigate and correct the root cause.

We look forward to your response.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 05/05/2024
Orders 112-2148295-2876214 113-5701864-5264234 113-4773049-5505016 112-6137208-0129838 112-7616688-3327438 112-2918456-3070637 112-7184505-2880265 112-8084546-9088241 113-0205068-3938627 have all been late year to date with Amazon. I'd like to be refunded for the 9+ orders that have been delivered late although I pay for prime that should deliver in 2 days. I"m seeking $50 in refund for my payment of amazon prime but not receiving amazon prime 2day delivery.

Business Response
Date: 05/07/2024
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

I've reviewed the provided orders, and we were unable to identify a pattern of repeat delivery delays. I've enclosed the findings below for review:

1. Order 112-XXXXXXX-XXX6214
Selected Shipping type - Standard Shipping
Shipper -
Ordered April 8
Shipped April 26
Delivered April 28

2. Order 113-XXXXXXX-XXX4234
Selected Shipping type - FREE Prime Delivery
Shipper - Amazon
Ordered March 29
Shipped March 30
Delivered March 31

3. 113-XXXXXXX-XXX5016
Shipping type - Delivery in fewer trips to your address
Shipper - Amazon
3 items:
Ordered March 27
Shipped March 28
Delivered March 29
sunglasses:
Ordered March 27
Shipped March 27
Delivered March 30.

4.112-XXXXXXX-XXX9838
Shipping type - FREE Prime Delivery
Shipper - Amazon
2 items:
Ordered March 22
Shipped March 23
Delivered March 23
Picture Hanging Strips:
Ordered March 22
Shipped March 23
Delivered March 24

5.112-XXXXXXX-XXX7438
Shipping type - Delivery in fewer trips to your address
Shipper - Amazon
Ordered March 26
Shipped March 27
Delivered March 29

6.112-XXXXXXX-XXXX0637
Shipping type - FREE Prime Delivery
Shipper - Amazon
Ordered March 26
Shipped March 27
Delivered March 29

7.112-XXXXXXX-XXX0265
Shipping type - Delivery in fewer trips to your address
Shipper - Amazon
Scrunchies - 7 pcs:
Ordered April 17
Shipped April 18
Delivered April 19
Scrunchies - 4 pack:
Ordered April 17
Shipped April 19
Delivered April 20
5 Pcs Hair Scrunchies and 6 Pack Colored Ball Dance Bun Net Tuck Net Hair Scrunchies:
Ordered April 17
Shipped April 19
Delivered April 21

8.112-XXXXXXX-XXX8241
Shipping type - FREE Prime Delivery
Shipper - Amazon
Ordered April 24
Shipped April 25
Delivered April 27

9.113-XXXXXXX-XXX8627
Shipping type - FREE Prime Delivery
Shipper - Amazon
Ordered Friday, May 3
Shipped Friday, May 3
Delivered Monday, May 6

We calculate delivery estimates by adding the transit time to the estimated shipping date. Transit time is based on your chosen shipping speed.

If the item you order is out of stock or unavailable to ship immediately, you may not receive the item in one or two business days.

Selecting One-Day or Two-Day shipping reduces the transit time to one or two business days after we've shipped your order, but won't impact the time it takes to obtain the item or prepare it for shipment.

The shipping method time starts when the item ships. For example, it takes up to two business days after an item ships to reach you with Two-Day Shipping.

You can learn more about how our shipping and delivery dates are calculated on our website here:
*****************************************************************************************

I hope this helps. Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 05/08/2024

Complaint: 21477143

I am rejecting this response because: I have 10emails from amazon to me citing each item (10) were all delayed, please see the email response I sent to you in response to you emailing me at ************************* I replied to you but this case needs to stay open until there's an agreement on restitution.

Sincerely,

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